Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

3,609 reviews

14225 Northwest Frwy   Houston, TX 77040

(713) 462-2729

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 462-2729

14225 Northwest Frwy
Houston, TX 77040

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Same as above.

paul clauss 
Rating:
5.0

Customer did not leave a comment.

yasmin robbins  |  Overall Experience 
Rating:
5.0

Nothing at this time.

MATTHEW ZULEG 
Rating:
4.0

Nothing I can think of. We were greeted on entering and given prompt friendly service.

Tammera Dixon 
Rating:
3.0

Cost a fortune, the delivery lady was great and picked up the pods when they were empty Very Fast. Thank you

BRET MACKAY 
Rating:
1.0

One of tires had slow leak

Alexis Payne 
Rating:
3.0

Customer did not leave a comment.

Miguel Lopez 
Rating:
5.0

Customer did not leave a comment.

Charles Hall 
Rating:
5.0

Great

clarence george  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zohra Wahab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

byron swan 
Rating:
1.0

i rented a trailer and needed it extra days. The location is trying to charge me extra charges on top of the daily rental charges. I would like to talk to someone about it

justin gore 
Rating:
5.0

Me and my family had a great experiance overall with storage unit.

lashundra whitfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Silvernail 
Rating:
5.0

Customer did not leave a comment.

Kimberly Iozzio 
Rating:
5.0

A bigger box option would be nice. Otherwise, Ubox allowed my move to be affordable and stress free.

Justin Ogden 
Rating:
1.0

Member of management did not follow through on issue with my problem. Calls me more problems. I still feel. I was overcharged by 30 dollars based on him not doing his job Jeffrey.

Adraine Price 
Rating:
5.0

Great service, thank you !

Paul F Montealegre 
Rating:
5.0

Ava, at the Champions store @Cutten & FM 1960 is absolutely phenomenal. She was a huge help to me. Also, I believe his name is Jeff, was super helpful in coordinating my delivery! Very pleased with U-Haul.

Sherree Walther 
Rating:
5.0

I reserved a tow dolly and I realized that I did not have the tow hitch with me as I was driving to the U-HAul. The attendant was very nice and let me barrow what I needed to rent the equipment. With customer service like that, is the reason I recommend this location to anyone.

Sergio Vasquez 
Rating:
5.0

The maintenance should improve. Cleaning is good.

Khaja Shariff 
Rating:
4.0

Customer did not leave a comment.

william zukley 
Rating:
5.0

I appreciated how friendly and helpful the staff were!

Marieke Visser 
Rating:
1.0

On the morning of March 3, I went to rent a cargo van and the woman who works there treated me like a criminal. It's a lot to explain in this space, if she's still there, her business is going to go down soon.

ALICIA ESCANDON 
Rating:
3.0

Customer did not leave a comment.

HECTOR APONTE 
Rating:
5.0

Super friendly and helpful staff

Steve Helms 
Rating:
5.0

Customer did not leave a comment.

Bryan Mckinnley 
Rating:
5.0

Customer did not leave a comment.

Alejandro Moreno 
Rating:
5.0

Customer did not leave a comment.

Asha Guevara 
Rating:
4.0

All went smooth with UBox planning & delivery. One area for UHaul improvement is not all UHaul representatives had the same access to information. I had uploaded instructions and delivery photo to the UHaul website but the local service provider could not see the information and I had to provide again separately.

Wayne Supak 
Rating:
4.0

Clean the windows on the vehicles

Margaret Smith 
Rating:
5.0

fast and efficient, owner was very helpful. very positive experience

John Preble 
Rating:
5.0

No complaints on my end

jessica lettieri 
Rating:
4.0

The employees at this location were friendly and informative. I will be doing business with them again.

Christopher Lock 
Rating:
5.0

Customer did not leave a comment.

Randy Kominczak 
Rating:
5.0

"Excellent service" Cars very well maintained.

Jhon Velez 
Rating:
5.0

Customer did not leave a comment.

Andres Calderon 
Rating:
2.0

I have had used 3 previous U-Boxes in the past with no issues. They were handled by a different pickup location I believe (Antoine Dr). THIS box however arrived with several items damaged. Things were very jostled around, much more so than in the past. Several boxes squished and paint rubbed away at places on items. It was as if the box was dropped at some point, and the long haul truck that transported the box must have had no working shock absorbers and bounced the whole way. NOT "Gentle ride shipping" at all.

William Boyd 
Rating:
5.0

Customer did not leave a comment.

Julie Anne Archer 
Rating:
5.0

All is good maybe more personnel and having someone other than call center to answer phones

PATSY JEAN CARVAJAL 
Rating:
5.0

I was a happy customer from start to finish. The staff were always helpful, friendly, easy to talk to, and got the job done for me. I would absolutely recommend this location to others.

roger jenkins  |  Overall Experience 
Rating:
5.0

Ms. Latoya is the best, very knowledgeable and had a smile to back it up.

edward gilmore 
Rating:
5.0

Great help all around! Paul Marks

Paul Marks 
Rating:
5.0

fast and professional , but never received a copy of the return , please send one , thank you

JAMES SCOTT 
Rating:
1.0

It was the least professional experience I have ever had with UHaul. I would never go again and will warn my friends to rent elsewhere.

Phillip Bryant 
Rating:
1.0

🖕🏾

Brandon Williams 
Rating:
3.0

Customer did not leave a comment.

Pamela Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa David 
Rating:
5.0

Customer did not leave a comment.

ROBERTO PEREZ 
Rating:
5.0

Excellent service!!

Jerry Cote 
Rating:
4.0

The storage unit was always clean. Staff was professional. I closed a unit because your company keeps going up.

olivia boatner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Quintero 
Rating:
5.0

The staff was very friendly & helpful. They answered all the questions that I had & renting the truck was an easy process

RaShanda Robinson 
Rating:
4.0

Too much information needed for a motorcycle trailer

Onzie Belvin 
Rating:
5.0

To keep the young lady that help me, she's a people person.

cynthia sadler 
Rating:
5.0

Customer did not leave a comment.

Curtiska Pink  |  First Impressions 
Rating:
5.0

Latoya D. Did a great job with assisting me with my uhaul and storage!!!!

Javar Pickett 
Rating:
5.0

Customer did not leave a comment.

Desiree Johnson 
Rating:
5.0

All good

Domingo Duron 
Rating:
5.0

Customer did not leave a comment.

Lauren Miller 
Rating:
5.0

Great c-Servise Ms Maya is an example of true professional

Hatam Farokhi 
Rating:
5.0

Customer did not leave a comment.

Xiomara Ortiz 
Rating:
5.0

Great and friendly employees

Linda Sanchez 
Rating:
5.0

Jeffrey, Malcom and the lady who the blond extensions were so professional, knowledgeable and kind

LaSherrie Ervin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARGARITA MONTOYA 
Rating:
5.0

Customer did not leave a comment.

Sahmiah Phillips 
Rating:
5.0

Customer did not leave a comment.

Michael White  |  First Impressions 
Rating:
5.0

Jeff the store manager was very helpful and insightful on the things I made need to make my moving very comfortable.

robert gram 
Rating:
5.0

Staff were friendly and helpful despite having to deal with broken facility doors.

ERIC ANTHONY GARZA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julianna Beaulieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY DUDLEY PHELPS 
Rating:
5.0

All was good

Jorge Sanchez 
Rating:
3.0

Customer did not leave a comment.

Randal Kissling 
Rating:
5.0

Customer did not leave a comment.

Rafael Cespedes 
Rating:
5.0

Customer did not leave a comment.

Nicole DeLeon  |  Overall Experience 
Rating:
5.0

The owner helped me and she was awesome! I was in a time crunch and she helped me get in and out! Highly recommend!!!

Rebecca Dixon 
Rating:
5.0

Customer did not leave a comment.

sandra SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel Wahl 
Rating:
5.0

Customer did not leave a comment.

Terrance J Hampton 
Rating:
4.0

Customer did not leave a comment.

NORMAN SMITH  |  Overall Experience 
Rating:
5.0

Great service; helpful people.

JOHNNY RUTHERFORD 
Rating:
5.0

Customer did not leave a comment.

jose gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loc Nguyen 
Rating:
5.0

Customer did not leave a comment.

LATOYA JACOBS  |  Overall Experience 
Rating:
5.0

Everything was good

Mark Mata 
Rating:
5.0

Thank you to Mr Jeff and his staff for such great service this last yr and 7 mths

Tamika Simpson  |  Overall Experience 
Rating:
5.0

I had the best experience possible! Every step of the way was great even though I changed pickup times twice. My main customer service lady, Mele was awesome. If\when I need to move again, I will definitely use U-box. Thank you for a great experience!

Darla Lord 
Rating:
5.0

Customer did not leave a comment.

brain barns 
Rating:
5.0

The staff are super nice and very helpful and friendly

Claudia Mendez  |  Overall Experience 
Rating:
5.0

The overall experience was less stressful than expected. The office was efficient and provided the appropriate updates. The drivers were super friendly and helpful. Everything arrived on time and I am happy with the process.

Robert Koester 
Rating:
5.0

Customer did not leave a comment.

SHAWN HARVEY 
Rating:
5.0

Customer did not leave a comment.

Kristina DeWitty 
Rating:
5.0

Customer did not leave a comment.

Laura Quintero 
Rating:
5.0

Customer did not leave a comment.

ALI ALBOHAMOOD 
Rating:
4.0

Customer did not leave a comment.

lionel reyna 
Rating:
5.0

Customer did not leave a comment.

Bryan Tieken 
Rating:
5.0

Rental 19.95 --- outstanding price Mileage .79 per mile @ 80 miles gets expensive Tax $25 on my 19.95 rental WTF.....that was a surprise.

Kirk Murphy 
Rating:
5.0

Everything went smoothly. Staff was professional, friendly & efficient . Very good service & I will use again in the future !

JERRY CHAFFIN 
Rating:
5.0

Everything flowed smoothly and efficiently. I was well pleased.

Catherine Bush  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Felicia Walker 
Rating:
5.0

Customer did not leave a comment.

Tracey Watson 
Rating:
3.0

The key card to enter storage facility only works after swiping it several times. It tells you card access error which is very frustrating. The staff came out and had to swipe the card and had the same issue.

Teri Black  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teri Black 
Rating:
5.0

All 3 people I dealt with were friendly and professional. The man at the reservation counter, the man who took me to the trailer. and the man who checked me in upon my return.

Gregg Girvan 
Rating:
3.0

It would’ve been nice to have the dolly I paid for. Tried to go back during my pick up order to click no it wasn’t in there but it wouldn’t allow me to go back. Other that it was a good experience!

Doris Lott 
Rating:
3.0

Everything was smooth

danielle toles 
Rating:
5.0

Only one concern was the amount charged for miles as we discussed the trip being over 5 hours. Discount was not provided as quoted

JOSEPH SYLVAN 
Rating:
5.0

Customer did not leave a comment.

Lawrence Lausier 
Rating:
1.0

This facility was not very clean and I lost a couch and over sized chair and some luggage to mold and fungus. It wasn’t worth reporting and when we asked about it it was said to file a claim. So we closed the unit and went somewhere else that is cleaner and had better ventilation and climate control. I would not ever recommend this facility to anyone. The manager/ owner was really nice, his staff sucked especially when he was gone.

Jason Taliaferro  |  Overall Experience 
Rating:
4.0

Make sure the radio works, other than that my uhaul equipment was okay. If need be I will rent another uhaul at this location

LaTasha Bailey 
Rating:
5.0

Customer did not leave a comment.

ALAN PARKS 
Rating:
5.0

Customer did not leave a comment.

LARRY GRIM 
Rating:
4.0

Customer did not leave a comment.

Anginnetta Gallow  |  Online Move In 
Rating:
5.0

The vehicle I was assigned, it wasn’t safe to drive , drove in the freeway and steering wheel was sideways, had had play while driving, it was hard to keep it in the line.

Saul Bustamante 
Rating:
1.0

Customer did not leave a comment.

Marquita Sheard 
Rating:
5.0

Customer did not leave a comment.

Ali Zadeh 
Rating:
2.0

Customer did not leave a comment.

Alan Sepulveda 
Rating:
5.0

Customer did not leave a comment.

Kurt Prohl 
Rating:
4.0

Customer did not leave a comment.

RANJIT RASPPAN 
Rating:
5.0

Faster return acknowledgment email.

Gerald Skotak 
Rating:
3.0

Customer did not leave a comment.

Irma Trevino 
Rating:
4.0

No complaints at drop off

JASMINE BROWN 
Rating:
5.0

Drop off was very easy.

Daniel Escamilla 
Rating:
4.0

Way to expensive

Scott Landers  |  Online Move In 
Rating:
5.0

Mr Kern and Team are great 💯💯

Joshua Allem  |  Overall Experience 
Rating:
5.0

Would do business with you again. Staff was great.

jewel callier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy flores  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kirk Rudolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasha sallie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aliza carrier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

myranita shields  |  Overall Experience 
Rating:
5.0

Julian was very helpful and knowledgeable. He answered all my questions and made sure I had everything I needed to move.

Jacquita Beasley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE BARTHEL  |  First Impressions 
Rating:
5.0

I am inquiring about the first month free with the rental of the truck, for some reason it didn't give me the free month of service as it should have

Carla Brooks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tiffany nora  |  Overall Experience 
Rating:
5.0

Jeff at U-Haul on 290 & Fairbanks was incredibly helpful and went above and beyond to answer my questions. He definitely helped make everything easy and worry free.

Marissa Ochoa  |  Overall Experience 
Rating:
5.0

Latoyawas Great!!!

Xavier Chavis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wonda Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karina Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Ward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor Lewis  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Justin Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamia Thomas  |  First Impressions 
Rating:
4.0

Good Service

Treana Sanders  |  Overall Experience 
Rating:
5.0

Satisfied

patrice weber  |  Overall Experience 
Rating:
5.0

Jeff is great! Always goes above and beyond for me when he can, I have had a storage with this facility since 2017! Keep up the good work!

WILLIAM HINTON  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. I love the 290& Fairbanks location.

ROMELLA COTTON  |  First Impressions 
Rating:
5.0

They always provide EXCELLENT customer service! I’m always ready to refer your company!

Bernadette Flores  |  First Impressions 
Rating:
5.0

Need light in units

Dessie Tate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dessie Tate  |  First Impressions 
Rating:
3.0

One of my sisters, king size box, when was missing

JOSHUA SHAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti Pagans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES BODDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carla brooks  |  First Impressions 
Rating:
5.0

Jeff and his crew are the bomb.com.

LaTisha Jackson  |  Overall Experience 
Rating:
3.0

Miss Latoya was very nice and knowledgeable of everything the storage that I reserved was taken. I reserved a 10x10 and when I came from Dallas to check in my storage it was not available I could not check in online because it was not allowing me to. And then the next storage unit the 10x15 there were none available. Now keep in mind I reserved my storage 2 weeks in advance as well as my truck. And when I arrived to the facility they did not have what I reserved. Miss Latoya made it right. I had to accept a 2 5x5 or go to another location which I'm new to the area of Houston.. need to say I was tired and ready to unload this truck we had to make it do. Spoke with the manager Mr Jeffrey. And he said that he would take care of everything. And make everything right for me before my storage unit is due on next month and I'm looking forward to him holding his word because this was a very big increase. Since I've been traveling from Las colinas in the Dallas area. To Houston. Miss Latoya was very friendly and was working very hard at multitasking because some other co-workers had called off and she was doing her best to assist and help everyone in a timely manner. Miss Latoya is the best. ☺️✅

Shonita Summers  |  First Impressions 
Rating:
5.0

Very efficient process and clean facility

CHARLES BODDEN  |  First Impressions 
Rating:
5.0

Ms. LaToya was awesome

Nicole Barefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ameryst Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asauni Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAKERA BEST  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yesenia quintanilla  |  Overall Experience 
Rating:
3.0

Storage was way smaller than described.

Dessie Tate  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Porsche Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

coulette peregrino solomon  |  First Impressions 
Rating:
5.0

Ms. Colomith need a raise or promotion she was helpful with me and walk me through each step of my questions and they were solved.

SHAKERA BEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel Captain jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Hernandez  |  First Impressions 
Rating:
5.0

Thank ya so much

Nicole DeLeon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dustin Albrecht  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Karina Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romanita Mcmillian  |  Overall Experience 
Rating:
5.0

Jeffrey Kern is a fantastic U-Haul manager. The facility is clean and well organized. The staff is very helpful, and checking accounts for 5 units was no problem, especially setting up auto draft. The elevators and restrooms always worked. The trucks we rented also worked perfectly.

John Jeffrey  |  Overall Experience 
Rating:
5.0

Jeffrey Kerns is the best U-Uhaul manager I have ever worked with, period.

Kim Jeffrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYANHA BROOKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary skinner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany bursey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Romanita Mcmillian  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Monica Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peiair weaver  |  First Impressions 
Rating:
3.0

And the only reason is because of how long it took to get the truck. I did the mobile pick up (my first time) so hopefully next time it may be easier.

Karina Aguilar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

darien Vinson  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Theresa Morck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raymond Wallace  |  Online Move In 
Rating:
5.0

I Have Not Moved Out…. I STILL HAVE A UNIT THERE …

TAMMY PHILLIPS  |  Overall Experience 
Rating:
5.0

Very nice Jeff Kern, LaToya was a blast love these folks for sure

REGINA BURRUSS  |  First Impressions 
Rating:
5.0

Thanks for the storage place

Anthony Aldridge  |  First Impressions 
Rating:
3.0

Could be a 5 star rating if the key card worked properly. That’s a hassle everytime I go whether I’m leaving or going. The price is crazy expensive to be dirty. The Nat’s flying around is annoying and the first floor could use some attention it has its days

mariah Jefferson  |  Overall Experience 
Rating:
5.0

Excellent

HENRY NEELY   |  First Impressions 
Rating:
3.0

It’s too expensive for a very small storage, and they don’t give you no grace period when payment is late which is understandable but still lol

CHANEL SANCHEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MaryAnn Nguyen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber Trent  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin Preston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul House  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHALA RAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keyana roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice weber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCLEROY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Cylka  |  Overall Experience 
Rating:
5.0

Thank you

patrice weber  |  Overall Experience 
Rating:
5.0

Best Customer Service I have seen in over 30 years. Excellent people. Great job U haul.

pamela Adams  |  Overall Experience 
Rating:
5.0

Never had a problem with staff very helpful always there to help no matter what

Joyce Boudreaux  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liza Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARA THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISOLA MONTERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Stall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffery bass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Moore  |  First Impressions 
Rating:
5.0

The gentleman that checked me in was very helpful

Rosetta Turnerhill  |  First Impressions 
Rating:
1.0

I called the property management before getting the rental he told me it would have the 24/h access … it didn’t called him back he told me I had to go back on line and add it my my account after about two hours of trying to figure it out I called him back and he was like it’s there but I can’t help … so I spent another hour trying to figure it out I ended up calling customer support and she told me I would have had to go in person to the office to get 24/h access .. she helped me cancel the order and told me I will get a refund but I still haven’t received it

James Almond  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rebecca puente  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ESTEFANY ORTIZ ORELLANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISLEY HERSKOWITZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Teamer  |  First Impressions 
Rating:
5.0

Very nice, convenient storage place with a good staff.

Gilberto Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER HAYNES  |  Overall Experience 
Rating:
5.0

Amazing helpful employees

treasure smith  |  First Impressions 
Rating:
1.0

Everything in my unit was stolen. Including a $1500 washer and dryer set as well as roughly 60 of my passed mothers nursing books. Cannot recommend a place where stuff isn’t safe.

Joshua Maxon  |  Overall Experience 
Rating:
5.0

Jeff runs a good crew.

Clarence Bryse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Preston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCLEROY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trese russord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Mahalec  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Ratcliff  |  Overall Experience 
Rating:
5.0

Latoya is very helpful and you can count on her to give you excellent customer service...

patrick terrill  |  First Impressions 
Rating:
5.0

Jeff is very good representing for uhuaul thanks

Daniel Quinones  |  Overall Experience 
Rating:
1.0

El personal recibió el vehículo de alquiler le aumentaron el millares y me cobraron lo que quisieron el excelente vio algo raro y se peleaban por quitarme los documentos de alquiler siento que están robando algunos empleados deberían de revisar ya que ellos los vi muy raros nunca me resolvieron y cuando regrese en una semana el gerente dijo que tardaban en el regreso de dinero y que regresara en unos días y cuando regrese me atendieron de mala manera riéndose creo que si están robando a los clientes y citotextualdo están ROBANDO no quise ir a telemundo para que los avergonzaran pero nunca restaría por tercera ves con esta empresa

Cristiam Garcia Elvir  |  Overall Experience 
Rating:
5.0

Ms. Latoya was very helpful while training Kim and helping us get a storage unit. When we dropped off the truck, Dorian assisted with where to put the trailer and made drop off easy.

Wesley Kerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hussey  |  Overall Experience 
Rating:
5.0

Staff was very accommodating.

Gilberto Rivera  |  First Impressions 
Rating:
5.0

Venturs”spell check” was very nice an helpful unhitched the trailer an also got me moved in pretty fast , other staff where helpful as well

Dajoura Poole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hussey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Watts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony freeman  |  Overall Experience 
Rating:
5.0

Great service

Bria Flemings  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Irenza Vanburen  |  First Impressions 
Rating:
5.0

Jeffery heard our concerns and although he was very tired he helped make our experience a great one.

mailorn smith  |  First Impressions 
Rating:
2.0

The customer service is horrible the people don’t help you ever they’re always on their cell phones when you ask for help they always look at you annoyed when they actually do help you and they try to belittle you.

MICHAEL PACHECO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

therese jett  |  First Impressions 
Rating:
5.0

Everyone was very nice, friendly and professional I loved it

trese russord  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT KELLY  |  First Impressions 
Rating:
5.0

Mr Jeff was amazing will recommend anyone to this location

KIMBERLY YATES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobby Ratcliff  |  Overall Experience 
Rating:
3.0

My storage was safe but someone threw some shoe sandles and shoes into my storage it had a few openings on the sides on top and broke my glass on china cabinet. I had to remove the glass and when I opened my storage this Winters all my stuff was reorganizated differently. I found a rat trap in the middle back section of my storage. And a medal vase I has was damage some boxes tore from the reorganizating. Still looking for a coushion to one of my couches. I left the storage on June 12 and waiting on my pro-rate refund.. My due day is the 17th. I have insurance with uhaul and will look to see if they will pay me for damages. The lady closed the account and I asked for refund and damages she will talk manager: Jeff .. and said he will call me.

ROSE DELEON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rosa manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Siria Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GINNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrius Alford  |  Online Move In 
Rating:
5.0

Good customer service

ELISE BILLALY OUPO  |  First Impressions 
Rating:
5.0

Latoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…

SCOTT MILLER  |  Overall Experience 
Rating:
5.0

The customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer

Ingrid Johnson  |  Overall Experience 
Rating:
5.0

Jeff was great

IESHA POWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuisha Brown  |  First Impressions 
Rating:
3.0

Thankfully

Doschjiann Parramore  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maryann Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph olmeda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leticia gonzalez  |  First Impressions 
Rating:
5.0

Everybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.

Ranita Tobias  |  Overall Experience 
Rating:
5.0

The personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.

PIERRE ERICSSON  |  First Impressions 
Rating:
5.0

All the employees, especially the manager we're all very nice kind and helpful!!

LAURA PRAHL  |  Overall Experience 
Rating:
5.0

I will be using U Haul again

Joe Silva  |  Overall Experience 
Rating:
5.0

Super friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.

Angel Gallegos  |  First Impressions 
Rating:
5.0

Latoya was EXTREMELY NICE and a pleasure to work with

Mary Beth Cappell-Bovee  |  First Impressions 
Rating:
5.0

Very nice employees never a dull moment. They we’re always welling to help. I still have storage there and it is very convenient for me.

Michelle Harris  |  Overall Experience 
Rating:
5.0

The team of employees was awesome!

FRANCES HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY TATUM  |  Overall Experience 
Rating:
2.0

I never got a storage from you

victor barron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olvin Albino Maldonado Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE LOZADA REYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Boudreaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick Porter  |  Overall Experience 
Rating:
5.0

Jeff and his crew were wonderful and helpful

Robert Ebachia  |  Overall Experience 
Rating:
5.0

Manager was a real Blessing.

LORRAINE SPILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrace Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA STALEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Harris  |  First Impressions 
Rating:
5.0

Very 5 star

michel gonzalez  |  First Impressions 
Rating:
4.0

Somewhat pricey but overall it was pretty good

Oscar bryan Cordero  |  Overall Experience 
Rating:
5.0

The ladies were wonderful. Best customer service I ever had.

WISLY HERISSE  |  First Impressions 
Rating:
5.0

Latoya was a big help with my move. I am soooo grateful for her!

Kyssemee Bradley  |  First Impressions 
Rating:
4.0

Had issues with mold after rain so we moved out of our storage unit

H-E-B H-E-B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brajon Broderick  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard Brown  |  Overall Experience 
Rating:
5.0

They were all around great people

Juan Ruiz  |  Overall Experience 
Rating:
5.0

Thanks Mr. JEFFREY FOR HELPING ME OUT!!!

tosha felder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL MARIE PLETCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORY NELSON  |  Overall Experience 
Rating:
5.0

Jeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets

deborah sheets  |  Overall Experience 
Rating:
5.0

Excelente 👌

javier cantarero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alcadia Hall  |  Overall Experience 
Rating:
5.0

Customer services was wonderful

Robert Ebachia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE BOAGNI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arie Vernes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Xiomara Delgado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britt Limbrick  |  Overall Experience 
Rating:
1.0

My experience was horrible. This facility is beyond unprofessional, I’ve had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn’t there and to come back which isn’t really helpful when you need assistance immediately. One day I needed access to my unit and my key didn’t work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just “we changed it for security purposes” which I think is concerning. They also didn’t have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a “customer ready” tag before I could even tell the front counter I wanted to start the move out process. I’m so grateful to never have to deal with this location or uhaul specifically ever again.

Stephanie Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GINNS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kanisha Roper Edwards  |  Overall Experience 
Rating:
5.0

Excellent customer service Thanks

Joyce Boudreaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Hutton  |  First Impressions 
Rating:
5.0

The staff was outstanding! Very helpful, knowledgeable and empathetic.

RACHEL ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA HANSON  |  Overall Experience 
Rating:
5.0

Staff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.

MINNIE HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUANN TREVINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teisha scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Jacobs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheron King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey qualls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA NEAL  |  Overall Experience 
Rating:
5.0

I feel safe and the customer service is really great. They listen Thank you

Roy Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trina satterfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnthan garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Brooks  |  Overall Experience 
Rating:
4.0

Thanks guys

Eddie Laverne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Arriaza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANTRELL LEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teisha scott  |  First Impressions 
Rating:
5.0

The staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams

Tamika Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL BRUCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS ANGLIM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan Tabak  |  Overall Experience 
Rating:
4.0

customer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez

leticia gonzalez  |  First Impressions 
Rating:
5.0

Thank you for helping my move be easier!

elisia parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Ruiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara Mayorga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN SPRINGS  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful

richard reiling  |  First Impressions 
Rating:
3.0

Adding anther hour to the Storage facility without having to go into 24 charge would be more convenient.

RENE GOMEZ VALADEZ  |  First Impressions 
Rating:
5.0

Jeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything

WILLIAM HINTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Garcia  |  Online Move In 
Rating:
5.0

Cashier was very friendly thank you

beatriz Orellana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Persiffianey Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Jackson  |  Overall Experience 
Rating:
5.0

I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.

CHANDRA WELLS  |  Overall Experience 
Rating:
5.0

Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!

JESSICA MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Adams  |  First Impressions 
Rating:
5.0

Thank you for all the help!

Nick Marsalia  |  Overall Experience 
Rating:
5.0

Mr. Jeff is AWESOME! I'd recommend this location to any and everybody

Tomeka Smith  |  Overall Experience 
Rating:
5.0

Staff was awesome

Jimmy Johnson  |  First Impressions 
Rating:
5.0

Very nice people

KAREN SALLY  |  First Impressions 
Rating:
5.0

Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customer

Sandra Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrilyn Deshotel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leonildo da silva isata  |  Overall Experience 
Rating:
2.0

For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!

JERRY MERCADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonde Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olvin Albino Maldonado Rios  |  First Impressions 
Rating:
5.0

I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.

Veronica Daniels  |  Overall Experience 
Rating:
5.0

Jeff did a great job accommodating my needs.

Cheyenne Eichelberger  |  First Impressions 
Rating:
5.0

Was very pleased 😀

Jimmy Salazar  |  Overall Experience 
Rating:
4.0

Nice nice

MECK SAXON  |  Overall Experience 
Rating:
5.0

I would never use nobody else but uhaul been using this company for years.

Remonda George  |  Overall Experience 
Rating:
5.0

There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜

takeisha morris  |  Overall Experience 
Rating:
5.0

Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍

Kimberly Rhoton  |  Online Move In 
Rating:
5.0

I will always use this UHaul I will not go any where else

Katherine Mays  |  Overall Experience 
Rating:
5.0

Very good place and people

Travionna Jenkins  |  First Impressions 
Rating:
5.0

The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.

Ben Cantu  |  Overall Experience 
Rating:
5.0

I appreciate your professionalism.

Marcos Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE JAMAIL  |  First Impressions 
Rating:
4.0

I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.

STEPHANIE MILES  |  Overall Experience 
Rating:
5.0

Thanks Jeff

RICKEY DEAN SMITH  |  First Impressions 
Rating:
5.0

Never a big problem. Staff was great and friendly

MILTON DAVIS  |  Overall Experience 
Rating:
5.0

290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime

VERONICA DANIELS  |  Overall Experience 
Rating:
5.0

Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels

VERONICA DANIELS  |  First Impressions 
Rating:
1.0

Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.

Cassandra Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BRIGHTWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roanld Ortwerth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmin Cain  |  Overall Experience 
Rating:
1.0

It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.

Charles Douglas  |  First Impressions 
Rating:
2.0

From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.

Jermecia Herrington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roanld Ortwerth  |  First Impressions 
Rating:
5.0

Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!

Rana cummins  |  Overall Experience 
Rating:
5.0

U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.

PAUL WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david gerber  |  Overall Experience 
Rating:
5.0

U-haul has always been great.

Nicole Barefield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANNA FURNACE-GRIMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stiles Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Simpson  |  Overall Experience 
Rating:
5.0

All the employees were nice and helpful

clarice walker  |  Overall Experience 
Rating:
5.0

They very helpful

Joyce Boudreaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Grein  |  First Impressions 
Rating:
1.0

EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....

angela wright  |  Overall Experience 
Rating:
4.0

The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.

Tiffany Stacey  |  Overall Experience 
Rating:
5.0

I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .

maida flores  |  Overall Experience 
Rating:
5.0

Herb was very friendly and gave great, accurate information about the storage spaces.

Paul House  |  First Impressions 
Rating:
4.0

The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!

Tiffany Wilson  |  First Impressions 
Rating:
5.0

All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.

Jaswin John  |  Overall Experience 
Rating:
5.0

Thanks for the service.

leonildo isata  |  Overall Experience 
Rating:
5.0

Herb was awesome ! Such great help

amy comeaux  |  Overall Experience 
Rating:
3.0

The manager is very professional and the staff I haven't had any issues, this location needs security at night.

clarice walker  |  First Impressions 
Rating:
5.0

Customer service was one of the greatest ever!

Eulogio Gil  |  Overall Experience 
Rating:
5.0

The unit was everything I asked for and I never had any issues. Good job U-Haul.

CHRISTOPHER MOORE  |  Overall Experience 
Rating:
5.0

No problems with staff or facility. Liked the loading dock.

Ralph Fabrizio  |  Overall Experience 
Rating:
5.0

Nice facility

benny gonzales  |  Overall Experience 
Rating:
5.0

Jeff Kern made the experience very swift and obtainable.

Kassie Broussard  |  First Impressions 
Rating:
5.0

Very well took care of

Rosalind Scott  |  First Impressions 
Rating:
5.0

I have always used this location..... and always will be back.... great and clean location staff always great

Chapa Alberto  |  Overall Experience 
Rating:
5.0

I will always go there because of the great customer service and making sure you are taking care of.

Andra Moten  |  First Impressions 
Rating:
5.0

The front desk was very polite in assisting me and my family with a truck and storage right before closing time.

Torhaile Bownes Buckley  |  First Impressions 
Rating:
5.0

Everything went smooth and I received a blessing in the midst.

takeisha morris  |  First Impressions 
Rating:
4.0

Any issues were always quickly addressed.

ZANA CARTER  |  Overall Experience 
Rating:
5.0

Awesome customer service. Facilities are kept well clean, and property is vigorously protected.

KATHLINE WELLS  |  Overall Experience 
Rating:
4.0

I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.

Marsha Graham  |  Overall Experience 
Rating:
5.0

Great

JAMAIL BLUNT  |  Overall Experience 
Rating:
3.0

Yeah

ELIZABETH GALLEGOS  |  Overall Experience 
Rating:
5.0

The people bat this U-Haul are always courteous and helpful.

Mellssa Mertz  |  First Impressions 
Rating:
5.0

Christine was great

amber ginther  |  Overall Experience 
Rating:
4.0

The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.

Sandra Mitchell  |  Overall Experience 
Rating:
5.0

The staff was great - friendly, and accommodating.

Yoda Woods  |  Overall Experience 
Rating:
1.0

Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management

Melissa Griffin  |  Overall Experience 
Rating:
5.0

That was a fantastic experience thank you!

Alicia Lucas  |  Overall Experience 
Rating:
5.0

Great service

lashonda smith  |  Reservation 
Rating:
5.0

Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable

Elijah Donaldson  |  Overall Experience 
Rating:
5.0

Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.

kelly sexton  |  Overall Experience 
Rating:
5.0

My boxes were deliver and picked up in a timely manner. No problems.

James A Krestalude  |  Overall Experience 
Rating:
4.0

we like your facility, we have use you before.

ROBERT QUINTANILLA  |  Reservation 
Rating:
1.0

Very unorganized.. no one on the same page.. 2 many employees

MARIAN JOHNSOn  |  Overall Experience 
Rating:
5.0

Good job

Mustafa Alrousen  |  Overall Experience 
Rating:
1.0

I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.

Karl Blench  |  Overall Experience 
Rating:
1.0

The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul

Preston Shaw  |  Overall Experience 
Rating:
5.0

Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.

michael montoya  |  Reservation 
Rating:
5.0

Staff was professional friendly and helpful. Couldn’t ask for better. Great experience

Bobby Bownds  |  Overall Experience 
Rating:
5.0

Good option and well organized storage facility.

Luis Castro  |  Overall Experience 
Rating:
4.0

Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.

Judy L Boyles  |  Overall Experience 
Rating:
5.0

Great location and staff very courteous, friendly and helpful.

JANETTE THOMAS  |  Overall Experience 
Rating:
5.0

Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!

tina ingram  |  Overall Experience 
Rating:
2.0

I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!

Courtney Colemen  |  Overall Experience 
Rating:
1.0

Please call or email for details.

RODNEY ROGERS  |  Overall Experience 
Rating:
5.0

N/A

Sheryl Neal  |  Overall Experience 
Rating:
5.0

I really like the location , the employees were very courteous.

Maxceine David  |  Overall Experience 
Rating:
2.0

Truck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable

barbara nelson  |  Reservation 
Rating:
5.0

The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage

Mutahammis Kareem  |  Overall Experience 
Rating:
5.0

Great

Adrian Smedley  |  Overall Experience 
Rating:
5.0

Very Nice anda respectful persons .

monica sierra  |  Overall Experience 
Rating:
5.0

Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!

LAURA RIZZO  |  Overall Experience 
Rating:
3.0

Elevator out. I could never get call back after several attempts and messages left

Ashley Garcia  |  Overall Experience 
No reviews have been submitted for this location.

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