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Alexander VCustomer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were very friendly and helpful and made dropping the truck off a smooth experience. I was having trouble with the app and they assured me they would help me out with the drop off and they did. The location was also impressively clean and the bathroom was very clean too.
Joshua WWell i just worry when the engine lite comes on but other than that it's ok
Linda SCynthia does a great job of keeping the facility clean. We enjoyed her upbeat nature and friendliness.
ROGER C | Overall ExperienceYesterday, my day started out badly. On Wednesday I went online to reserve a 10x10 storage unit at the West Rd location. It reflected they were available. When I arrived yesterday I was then informed that they didn't have any available. The manager Rhonda Holliday took over assisting me and her attitude was less than professional. The way she was talking to her employees was simply terrible. She then pretty much told me that it was no way i had a unit reserved even with my confirmation number. There was no way I could have reserved something she didn't have. Again, the way she ways talking with me was less than professional. I then told her that I don't know what was going on but I indeed had a unit reserved. My business was then routed to the 290 and Fairbanks location. When I arrived, Ms. Latoya acknowledged me immediately. I asked if I could take a seat while I waited. She granted my request as I waited. I was very grateful because I was in a lot of pain still recovering from a hip replacement. She then started to assist me. Her customer service was amazing. She went above and beyond to make sure all of my questions were answered and my check in was painless and welcoming. She didn't treat me as if I was a bother to her as Rhonda Holliday did at the West Rd location. Latoya really treated me as a welcomed guest instead of a customer or a number. I am so glad my business was shifted over to the 290 and Fairbanks location. Ms. Latoya and the Fairbanks Crew really have their customer service down like a well oiled machine. TWO THUMBS UP 👍🏾 👍🏾 FOR THE FAIRBANKS TEAM FOR A JOB WELL DONE!!! Thank You Ms. Latoya.
Keitha C | First ImpressionsThe guy at the front desk was so rude and really came off as though he didn’t want to be bothered
Anthony LI have rented trucks from this location a few times now for my moving needs and I’ll keep coming back. The employees here are great! Ive never had a bad experience here. Thank you all so much!
John BSo I was charged $148 (it was taken out of my account NO HOLD) and some change whenever I purchased the U-Haul for one day with 50 miles (Monday) and then I had to extend it for another day and I told the lady I wanted it extended and to bring it back at 12 just like my reservation, but come to find out She only extended it until 10:16 in the morning which I had no idea until I received a phone call from U-Haul at 12 saying that I was supposed to have brought it back at 10:16 and that I was getting charged for another day. So when I dropped the truck off Wednesday night because I didn’t need to keep it until Thursday are use the app to drop off the truck and then the app was charging me for four days at $80 and then the insurance and taxes it totaled out to be $121 and some change. So I paid literally $269 and some change when I could’ve just went by day and it would’ve been cheaper. But thankfully I spoke with a wonderful customer service representative name Melissa and she helped me out to try and figure out what needed to be done
Alissa GTrailer wasn’t clean, it had a large oily spill about a third of the trailer. Also the left side rear light had only two led bulbs out of about 10 working. Speed of service was much better, more personal on duty. Last time only one person was on duty.
Kenneth HThe staff in Houston and Augusta went above and beyond. The women who came and dropped off/picked up my ubox were outstanding. With that being said, the box itself is horrible, plywood held together with a broken hinge that has to be replaced after I packed my box. Once my items arrived the contents looked as though they had been tossed around and many pieces of furniture were broken or damaged. I used extra precautions and packed everything safely. This is not my first time moving across the country. But this will be my last time using uhaul ubox. I absolutely will never recommend this service to anyone moving.
Aksel TI drove up and handed them the keys and they can got the truck and handled everything them self. Easy
nichole bGreat support from all of the staff! Thank you for keeping my valuables safe.
kim t | Overall ExperienceSuper courteous and knowledgeable Custer Service, both outbound rental and return. Store Owenr exceptional!
Robert JJeffrey did such a good job
Henry CVery helpful and pleasant staff
Catherine B | Overall ExperienceSame as above.
paul cNothing at this time.
MATTHEW ZNothing I can think of. We were greeted on entering and given prompt friendly service.
Tammera DCost a fortune, the delivery lady was great and picked up the pods when they were empty Very Fast. Thank you
BRET MOne of tires had slow leak
Alexis PGreat
clarence g | First Impressionsi rented a trailer and needed it extra days. The location is trying to charge me extra charges on top of the daily rental charges. I would like to talk to someone about it
justin gMe and my family had a great experiance overall with storage unit.
lashundra w | Overall ExperienceA bigger box option would be nice. Otherwise, Ubox allowed my move to be affordable and stress free.
Justin OMember of management did not follow through on issue with my problem. Calls me more problems. I still feel. I was overcharged by 30 dollars based on him not doing his job Jeffrey.
Adraine PGreat service, thank you !
Paul FAva, at the Champions store @Cutten & FM 1960 is absolutely phenomenal. She was a huge help to me. Also, I believe his name is Jeff, was super helpful in coordinating my delivery! Very pleased with U-Haul.
Sherree WI reserved a tow dolly and I realized that I did not have the tow hitch with me as I was driving to the U-HAul. The attendant was very nice and let me barrow what I needed to rent the equipment. With customer service like that, is the reason I recommend this location to anyone.
Sergio VThe maintenance should improve. Cleaning is good.
Khaja SI appreciated how friendly and helpful the staff were!
Marieke VOn the morning of March 3, I went to rent a cargo van and the woman who works there treated me like a criminal. It's a lot to explain in this space, if she's still there, her business is going to go down soon.
ALICIA ESuper friendly and helpful staff
Steve HAll went smooth with UBox planning & delivery. One area for UHaul improvement is not all UHaul representatives had the same access to information. I had uploaded instructions and delivery photo to the UHaul website but the local service provider could not see the information and I had to provide again separately.
Wayne SClean the windows on the vehicles
Margaret Sfast and efficient, owner was very helpful. very positive experience
John PNo complaints on my end
jessica lThe employees at this location were friendly and informative. I will be doing business with them again.
Christopher L"Excellent service" Cars very well maintained.
Jhon VI have had used 3 previous U-Boxes in the past with no issues. They were handled by a different pickup location I believe (Antoine Dr). THIS box however arrived with several items damaged. Things were very jostled around, much more so than in the past. Several boxes squished and paint rubbed away at places on items. It was as if the box was dropped at some point, and the long haul truck that transported the box must have had no working shock absorbers and bounced the whole way. NOT "Gentle ride shipping" at all.
William BAll is good maybe more personnel and having someone other than call center to answer phones
PATSY JI was a happy customer from start to finish. The staff were always helpful, friendly, easy to talk to, and got the job done for me. I would absolutely recommend this location to others.
roger j | Overall ExperienceMs. Latoya is the best, very knowledgeable and had a smile to back it up.
edward gGreat help all around! Paul Marks
Paul Mfast and professional , but never received a copy of the return , please send one , thank you
JAMES SIt was the least professional experience I have ever had with UHaul. I would never go again and will warn my friends to rent elsewhere.
Phillip B🖕🏾
Brandon WExcellent service!!
Jerry CThe storage unit was always clean. Staff was professional. I closed a unit because your company keeps going up.
olivia b | Overall ExperienceThe staff was very friendly & helpful. They answered all the questions that I had & renting the truck was an easy process
RaShanda RToo much information needed for a motorcycle trailer
Onzie BTo keep the young lady that help me, she's a people person.
cynthia sLatoya D. Did a great job with assisting me with my uhaul and storage!!!!
Javar PAll good
Domingo DGreat c-Servise Ms Maya is an example of true professional
Hatam FGreat and friendly employees
Linda SJeffrey, Malcom and the lady who the blond extensions were so professional, knowledgeable and kind
LaSherrie E | Online Move InJeff the store manager was very helpful and insightful on the things I made need to make my moving very comfortable.
robert gStaff were friendly and helpful despite having to deal with broken facility doors.
ERIC A | First ImpressionsAll was good
Jorge SThe owner helped me and she was awesome! I was in a time crunch and she helped me get in and out! Highly recommend!!!
Rebecca DGreat service; helpful people.
JOHNNY REverything was good
Mark MThank you to Mr Jeff and his staff for such great service this last yr and 7 mths
Tamika S | Overall ExperienceI had the best experience possible! Every step of the way was great even though I changed pickup times twice. My main customer service lady, Mele was awesome. If\when I need to move again, I will definitely use U-box. Thank you for a great experience!
Darla LThe staff are super nice and very helpful and friendly
Claudia M | Overall ExperienceThe overall experience was less stressful than expected. The office was efficient and provided the appropriate updates. The drivers were super friendly and helpful. Everything arrived on time and I am happy with the process.
Robert KEverything flowed smoothly and efficiently. I was well pleased.
Catherine B | Online Move InThe key card to enter storage facility only works after swiping it several times. It tells you card access error which is very frustrating. The staff came out and had to swipe the card and had the same issue.
Teri B | First ImpressionsThis facility was not very clean and I lost a couch and over sized chair and some luggage to mold and fungus. It wasn’t worth reporting and when we asked about it it was said to file a claim. So we closed the unit and went somewhere else that is cleaner and had better ventilation and climate control. I would not ever recommend this facility to anyone. The manager/ owner was really nice, his staff sucked especially when he was gone.
Jason T | Overall ExperienceWay to expensive
Scott L | Online Move InMr Kern and Team are great 💯💯
Joshua A | Overall ExperienceWould do business with you again. Staff was great.
jewel c | Overall ExperienceJulian was very helpful and knowledgeable. He answered all my questions and made sure I had everything I needed to move.
Jacquita B | First ImpressionsI am inquiring about the first month free with the rental of the truck, for some reason it didn't give me the free month of service as it should have
Carla B | Online Move InJeff at U-Haul on 290 & Fairbanks was incredibly helpful and went above and beyond to answer my questions. He definitely helped make everything easy and worry free.
Marissa O | Overall ExperienceLatoyawas Great!!!
Xavier C | First ImpressionsGood Service
Treana S | Overall ExperienceSatisfied
patrice w | Overall ExperienceJeff is great! Always goes above and beyond for me when he can, I have had a storage with this facility since 2017! Keep up the good work!
WILLIAM H | Overall ExperienceThe staff was very friendly and helpful. I love the 290& Fairbanks location.
ROMELLA C | First ImpressionsThey always provide EXCELLENT customer service! I’m always ready to refer your company!
Bernadette F | First ImpressionsNeed light in units
Dessie T | Overall ExperienceOne of my sisters, king size box, when was missing
JOSHUA S | Overall ExperienceJeff and his crew are the bomb.com.
LaTisha J | Overall ExperienceMiss Latoya was very nice and knowledgeable of everything the storage that I reserved was taken. I reserved a 10x10 and when I came from Dallas to check in my storage it was not available I could not check in online because it was not allowing me to. And then the next storage unit the 10x15 there were none available. Now keep in mind I reserved my storage 2 weeks in advance as well as my truck. And when I arrived to the facility they did not have what I reserved. Miss Latoya made it right. I had to accept a 2 5x5 or go to another location which I'm new to the area of Houston.. need to say I was tired and ready to unload this truck we had to make it do. Spoke with the manager Mr Jeffrey. And he said that he would take care of everything. And make everything right for me before my storage unit is due on next month and I'm looking forward to him holding his word because this was a very big increase. Since I've been traveling from Las colinas in the Dallas area. To Houston. Miss Latoya was very friendly and was working very hard at multitasking because some other co-workers had called off and she was doing her best to assist and help everyone in a timely manner. Miss Latoya is the best. ☺️✅
Shonita S | First ImpressionsVery efficient process and clean facility
CHARLES B | First ImpressionsMs. LaToya was awesome
Nicole B | First ImpressionsStorage was way smaller than described.
Dessie T | Online Move InMs. Colomith need a raise or promotion she was helpful with me and walk me through each step of my questions and they were solved.
SHAKERA B | First ImpressionsThank ya so much
Nicole D | Overall ExperienceVery friendly and helpful
Karina A | Overall ExperienceJeffrey Kern is a fantastic U-Haul manager. The facility is clean and well organized. The staff is very helpful, and checking accounts for 5 units was no problem, especially setting up auto draft. The elevators and restrooms always worked. The trucks we rented also worked perfectly.
John J | Overall ExperienceJeffrey Kerns is the best U-Uhaul manager I have ever worked with, period.
Kim J | Overall ExperienceAnd the only reason is because of how long it took to get the truck. I did the mobile pick up (my first time) so hopefully next time it may be easier.
Karina A | First ImpressionsThank you for all your help
Theresa M | Online Move InI Have Not Moved Out…. I STILL HAVE A UNIT THERE …
TAMMY P | Overall ExperienceVery nice Jeff Kern, LaToya was a blast love these folks for sure
REGINA B | First ImpressionsThanks for the storage place
Anthony A | First ImpressionsCould be a 5 star rating if the key card worked properly. That’s a hassle everytime I go whether I’m leaving or going. The price is crazy expensive to be dirty. The Nat’s flying around is annoying and the first floor could use some attention it has its days
mariah J | Overall ExperienceExcellent
HENRY N | First ImpressionsIt’s too expensive for a very small storage, and they don’t give you no grace period when payment is late which is understandable but still lol
CHANEL S | Overall ExperienceThank you
patrice w | Overall ExperienceBest Customer Service I have seen in over 30 years. Excellent people. Great job U haul.
pamela A | Overall ExperienceNever had a problem with staff very helpful always there to help no matter what
Joyce B | First ImpressionsThe gentleman that checked me in was very helpful
Rosetta T | First ImpressionsI called the property management before getting the rental he told me it would have the 24/h access … it didn’t called him back he told me I had to go back on line and add it my my account after about two hours of trying to figure it out I called him back and he was like it’s there but I can’t help … so I spent another hour trying to figure it out I ended up calling customer support and she told me I would have had to go in person to the office to get 24/h access .. she helped me cancel the order and told me I will get a refund but I still haven’t received it
James A | Online Move InVery nice, convenient storage place with a good staff.
Gilberto R | Overall ExperienceAmazing helpful employees
treasure s | First ImpressionsEverything in my unit was stolen. Including a $1500 washer and dryer set as well as roughly 60 of my passed mothers nursing books. Cannot recommend a place where stuff isn’t safe.
Joshua M | Overall ExperienceJeff runs a good crew.
Clarence B | Overall ExperienceLatoya is very helpful and you can count on her to give you excellent customer service...
patrick t | First ImpressionsJeff is very good representing for uhuaul thanks
Daniel Q | Overall ExperienceEl personal recibió el vehículo de alquiler le aumentaron el millares y me cobraron lo que quisieron el excelente vio algo raro y se peleaban por quitarme los documentos de alquiler siento que están robando algunos empleados deberían de revisar ya que ellos los vi muy raros nunca me resolvieron y cuando regrese en una semana el gerente dijo que tardaban en el regreso de dinero y que regresara en unos días y cuando regrese me atendieron de mala manera riéndose creo que si están robando a los clientes y citotextualdo están ROBANDO no quise ir a telemundo para que los avergonzaran pero nunca restaría por tercera ves con esta empresa
Cristiam G | Overall ExperienceMs. Latoya was very helpful while training Kim and helping us get a storage unit. When we dropped off the truck, Dorian assisted with where to put the trailer and made drop off easy.
Wesley K | First ImpressionsStaff was very accommodating.
Gilberto R | First ImpressionsVenturs”spell check” was very nice an helpful unhitched the trailer an also got me moved in pretty fast , other staff where helpful as well
Dajoura P | First ImpressionsGreat service
Bria F | Online Move InJeffery heard our concerns and although he was very tired he helped make our experience a great one.
mailorn s | First ImpressionsThe customer service is horrible the people don’t help you ever they’re always on their cell phones when you ask for help they always look at you annoyed when they actually do help you and they try to belittle you.
MICHAEL P | Overall ExperienceEveryone was very nice, friendly and professional I loved it
trese r | First ImpressionsMr Jeff was amazing will recommend anyone to this location
KIMBERLY Y | Overall ExperienceMy storage was safe but someone threw some shoe sandles and shoes into my storage it had a few openings on the sides on top and broke my glass on china cabinet. I had to remove the glass and when I opened my storage this Winters all my stuff was reorganizated differently. I found a rat trap in the middle back section of my storage. And a medal vase I has was damage some boxes tore from the reorganizating. Still looking for a coushion to one of my couches. I left the storage on June 12 and waiting on my pro-rate refund.. My due day is the 17th. I have insurance with uhaul and will look to see if they will pay me for damages. The lady closed the account and I asked for refund and damages she will talk manager: Jeff .. and said he will call me.
ROSE D | Overall ExperienceGood customer service
ELISE B | First ImpressionsLatoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…
SCOTT M | Overall ExperienceThe customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer
Ingrid J | Overall ExperienceJeff was great
IESHA P | Overall ExperienceThankfully
Doschjiann P | First ImpressionsEverybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.
Ranita T | Overall ExperienceThe personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.
PIERRE E | First ImpressionsAll the employees, especially the manager we're all very nice kind and helpful!!
LAURA P | Overall ExperienceI will be using U Haul again
Joe S | Overall ExperienceSuper friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.
Angel G | First ImpressionsLatoya was EXTREMELY NICE and a pleasure to work with
Mary B | First ImpressionsVery nice employees never a dull moment. They we’re always welling to help. I still have storage there and it is very convenient for me.
Michelle H | Overall ExperienceThe team of employees was awesome!
FRANCES H | Overall ExperienceI never got a storage from you
victor b | First ImpressionsJeff and his crew were wonderful and helpful
Robert E | Overall ExperienceManager was a real Blessing.
LORRAINE S | First ImpressionsVery 5 star
michel g | First ImpressionsSomewhat pricey but overall it was pretty good
Oscar b | Overall ExperienceThe ladies were wonderful. Best customer service I ever had.
WISLY H | First ImpressionsLatoya was a big help with my move. I am soooo grateful for her!
Kyssemee B | First ImpressionsHad issues with mold after rain so we moved out of our storage unit
H-E-B H | Overall ExperienceThey were all around great people
Juan R | Overall ExperienceThanks Mr. JEFFREY FOR HELPING ME OUT!!!
tosha f | Overall ExperienceJeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets
deborah s | Overall ExperienceExcelente 👌
javier c | First ImpressionsCustomer services was wonderful
Robert E | First ImpressionsMy experience was horrible. This facility is beyond unprofessional, I’ve had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn’t there and to come back which isn’t really helpful when you need assistance immediately. One day I needed access to my unit and my key didn’t work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just “we changed it for security purposes” which I think is concerning. They also didn’t have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a “customer ready” tag before I could even tell the front counter I wanted to start the move out process. I’m so grateful to never have to deal with this location or uhaul specifically ever again.
Stephanie W | Overall ExperienceExcellent customer service Thanks
Joyce B | First ImpressionsThe staff was outstanding! Very helpful, knowledgeable and empathetic.
RACHEL A | First ImpressionsStaff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.
MINNIE H | First ImpressionsI feel safe and the customer service is really great. They listen Thank you
Roy G | First ImpressionsThanks guys
Eddie L | Overall ExperienceThe staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams
Tamika W | Overall Experiencecustomer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez
leticia g | First ImpressionsThank you for helping my move be easier!
elisia p | Overall ExperienceEmployees were very friendly and helpful
richard r | First ImpressionsAdding anther hour to the Storage facility without having to go into 24 charge would be more convenient.
RENE G | First ImpressionsJeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything
WILLIAM H | Overall ExperienceCashier was very friendly thank you
beatriz O | First ImpressionsI once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.
CHANDRA W | Overall ExperienceStaff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!
JESSICA M | Overall ExperienceThank you for all the help!
Nick M | Overall ExperienceMr. Jeff is AWESOME! I'd recommend this location to any and everybody
Tomeka S | Overall ExperienceStaff was awesome
Jimmy J | First ImpressionsVery nice people
KAREN S | First ImpressionsJeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customer
Sandra B | Overall ExperienceFor what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!
JERRY M | Overall ExperienceI love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.
Veronica D | Overall ExperienceJeff did a great job accommodating my needs.
Cheyenne E | First ImpressionsWas very pleased 😀
Jimmy S | Overall ExperienceNice nice
MECK S | Overall ExperienceI would never use nobody else but uhaul been using this company for years.
Remonda G | Overall ExperienceThere is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜
takeisha m | Overall ExperienceVery simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍
Kimberly R | Online Move InI will always use this UHaul I will not go any where else
Katherine M | Overall ExperienceVery good place and people
Travionna J | First ImpressionsThe team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.
Ben C | Overall ExperienceI appreciate your professionalism.
Marcos H | Overall ExperienceI made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.
STEPHANIE M | Overall ExperienceThanks Jeff
RICKEY D | First ImpressionsNever a big problem. Staff was great and friendly
MILTON D | Overall Experience290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime
VERONICA D | Overall ExperienceMr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels
VERONICA D | First ImpressionsHad Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.
Cassandra S | Overall ExperienceIt was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.
Charles D | First ImpressionsFrom Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.
Jermecia H | Overall ExperienceThank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!
Rana c | Overall ExperienceU-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.
PAUL W | Overall ExperienceU-haul has always been great.
Nicole B | Overall ExperienceAll the employees were nice and helpful
clarice w | Overall ExperienceThey very helpful
Joyce B | Overall ExperienceEVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....
angela w | Overall ExperienceThe only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.
Tiffany S | Overall ExperienceI'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .
maida f | Overall ExperienceHerb was very friendly and gave great, accurate information about the storage spaces.
Paul H | First ImpressionsThe representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!
Tiffany W | First ImpressionsAll the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.
Jaswin J | Overall ExperienceThanks for the service.
leonildo i | Overall ExperienceHerb was awesome ! Such great help
amy c | Overall ExperienceThe manager is very professional and the staff I haven't had any issues, this location needs security at night.
clarice w | First ImpressionsCustomer service was one of the greatest ever!
Eulogio G | Overall ExperienceThe unit was everything I asked for and I never had any issues. Good job U-Haul.
CHRISTOPHER M | Overall ExperienceNo problems with staff or facility. Liked the loading dock.
Ralph F | Overall ExperienceNice facility
benny g | Overall ExperienceJeff Kern made the experience very swift and obtainable.
Kassie B | First ImpressionsVery well took care of
Rosalind S | First ImpressionsI have always used this location..... and always will be back.... great and clean location staff always great
Chapa A | Overall ExperienceI will always go there because of the great customer service and making sure you are taking care of.
Andra M | First ImpressionsThe front desk was very polite in assisting me and my family with a truck and storage right before closing time.
Torhaile B | First ImpressionsEverything went smooth and I received a blessing in the midst.
takeisha m | First ImpressionsAny issues were always quickly addressed.
ZANA C | Overall ExperienceAwesome customer service. Facilities are kept well clean, and property is vigorously protected.
KATHLINE W | Overall ExperienceI was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.
Marsha G | Overall ExperienceGreat
JAMAIL B | Overall ExperienceYeah
ELIZABETH G | Overall ExperienceThe people bat this U-Haul are always courteous and helpful.
Mellssa M | First ImpressionsChristine was great
amber g | Overall ExperienceThe man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.
Sandra M | Overall ExperienceThe staff was great - friendly, and accommodating.
Yoda W | Overall ExperienceLost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management
Melissa G | Overall ExperienceThat was a fantastic experience thank you!
Alicia L | Overall ExperienceGreat service
lashonda s | ReservationMichael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable
Elijah D | Overall ExperienceShelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.
kelly s | Overall ExperienceMy boxes were deliver and picked up in a timely manner. No problems.
James A | Overall Experiencewe like your facility, we have use you before.
ROBERT Q | ReservationVery unorganized.. no one on the same page.. 2 many employees
MARIAN J | Overall ExperienceGood job
Mustafa A | Overall ExperienceI have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.
Karl B | Overall ExperienceThe store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul
Preston S | Overall ExperienceTish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.
michael m | ReservationStaff was professional friendly and helpful. Couldn’t ask for better. Great experience
Bobby B | Overall ExperienceGood option and well organized storage facility.
Luis C | Overall ExperienceNever was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.
Judy L | Overall ExperienceGreat location and staff very courteous, friendly and helpful.
JANETTE T | Overall ExperienceShelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!
tina i | Overall ExperienceI tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!
Courtney C | Overall ExperiencePlease call or email for details.
RODNEY R | Overall ExperienceN/A
Sheryl N | Overall ExperienceI really like the location , the employees were very courteous.
Maxceine D | Overall ExperienceTruck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable
barbara n | ReservationThe owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage
Mutahammis K | Overall ExperienceGreat
Adrian S | Overall ExperienceVery Nice anda respectful persons .
monica s | Overall ExperienceNever had any issues the 3 years I stored my things there - it was a great experience. Thank you!!
LAURA R | Overall ExperienceElevator out. I could never get call back after several attempts and messages left
Ashley G | Overall Experience