Customer Reviews for U-Haul Moving & Storage Of Costa Mesa

11,532 reviews

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport, No Onsite Parking. Please get dropped off or park on streets behind Center)

(949) 631-1250

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport, No Onsite Parking. Please get dropped off or park on streets behind Center)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything it’s just been right since I call them, they just fine!! Perfect location,clean environment, the price $ no to bad !! I really recommend!!

ricardo garcia 
Rating:
3.0

Honestly it was great. no problems except with the manager. The manager wouldn't allow me to leave my bicycle outside chained up. I rode my bike there to rent the truck and was coming back in 3 hours just needed to pick up some furniture. Instead, I had to drive home drop my bike before continuing on with my plan. I couldn't pick up my furniture that day, had to take off half the next day from work to not get charged for a second day on the rental. It was just really shitty. I asked if I could, and without hearing me out as to why, just said no without budging. I'll definitely tell anyone who asks to not go to that location.

Cody Rider 
Rating:
5.0

The big tire motorcycle trailers, like the one I rented seem to haul better on the highway

Jose Pinelli 
Rating:
5.0

I did not get an email copy of my bill. Please send it.

mark Simon 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BABESHOFF 
Rating:
2.0

The truck I had was very filthy . I feel that I am being rushed for me to get out. And watch up with doing the inspection on my phone? I know we have to advance for the short as possible to do business. I noticed that the price of the rental so I expect a better service What happened to the personal touch of the agent? I might do business somewhere else. Thank you

Bernie Bernardo 
Rating:
5.0

Customer did not leave a comment.

Jesus Ariloa 
Rating:
5.0

Customer did not leave a comment.

Roberto Merida 
Rating:
4.0

no parking avail on site it pretty inconvenient.

Ellyn Winslow 
Rating:
3.0

I reserved two weeks in advance and still the equipment wasn’t at the location I requested. The day before I was told I’d have to drive 45 minutes away to another location. This has happened twice now. What’s the purpose of reserving so far in advance if I’m still going to be inconvenienced to pick it up?

Pam Brandt 
Rating:
5.0

Customer did not leave a comment.

Alexander Dimov 
Rating:
5.0

Customer did not leave a comment.

Richard Mitchell 
Rating:
5.0

Customer did not leave a comment.

MITCHELL KEIL 
Rating:
4.0

all ok

chris leister 
Rating:
3.0

Customer service at the pick up location was subpar (Costa Mesa). The example/process/explanation/graph they give you about the refueling was confusing and I overspent on refueling when I dropped it off in Scottsdale. Not to mention that the U-Haul representative in Costa Mesa was short in fully explaining/just breezed over paperwork and explanation of how to gauge the fuel reading. When I asked follow-up questions to get a full understanding, it was breezed over and it seemed like it was an inconvenience that I asked. I spent an extra $45, than was required when I refueled before dropping it off. I picked up the U-Haul just under 190 miles to empty, and by following the directions from Costa Mesa, I returned it with 245 miles until empty. Drop off location was great. (Scottsdale) Also- I have received about 4 phone calls, 3 emails and multiple texts about getting storage, but it’s annoying. I was in the middle of my move today and I get another call about needing storage.- I know upselling is part of the process, but even if I needed storage I would not go with U-Haul, due to the barrage of calls, texts, and emails. If possible, I’d like to receive a call from someone to discuss further and provide more information to better explain my experience. I have used U-Haul for many moves, but this will be my last. Thank you.y phone number is listed on my profile. Thank you- Martin

Martin Mastro 
Rating:
5.0

Customer did not leave a comment.

richeard elliott 
Rating:
5.0

Customer did not leave a comment.

Anastasia Mukhina 
Rating:
4.0

The return process was not easy. The mobile app would not work. I requested the authentication code like 10 times and could never get it to work. The location told me that if we didn't use the app to return the truck after hours, we would be charged $10. I hope that is not the case as the app never worked to return.

Bryan Robb 
Rating:
5.0

Fast service, go early

Jose Pinelli 
Rating:
5.0

Customer did not leave a comment.

LOUIS RIGGIONE 
Rating:
5.0

Super easy. Everyone was really nice. Very quick. Zero problems

STEVE DAVIS 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GLASS 
Rating:
5.0

Customer did not leave a comment.

Cheryl Rocha 
Rating:
5.0

I was very pleased with my UHaul experience despite a setback on my move with the trailer rental. For background, I blew out a tire on the trailer mid-way through my 1000 mile travel, that caused delays in my plans and move. There was discrepancy on whether the emergency tire replacement that I conducted at a local tire shop was covered under insurance as I did not use UHaul's road side assistance due to the time constraints of my trip and my assumption that it would have been covered under insurance. In the end, I had put in a request to re-review the claim. It was very professionally handled and I was pleased with the outcome. My plans got a little sidetracked due to the blown out trailer tire, but due to how my customer experience was handled througout my entire move planning and more importantly to me how my claim was handled, I will recommend UHaul in the future and will work with UHaul again as needed. Thank you.

Ventor Del Valle 
Rating:
5.0

Customer did not leave a comment.

arroyo crisoforo 
Rating:
5.0

Great employees that are willing to help!

KELLIE ROGERS 
Rating:
1.0

Don’t ask for me to provide my friends or family personal phone number and first and last name as a reference to rent a van. Totally inappropriate and stupid. Does nothing to deter theft of a vehicle. All I have to do is get a buddy to vouch for me and voila. That’s all a thief would have to do if he planned on stealing your van. But you want me to call and wake up friends and family in the morning to verify me. GTFOH

Thomas Taylor 
Rating:
5.0

Customer did not leave a comment.

Scott Jones 
Rating:
5.0

Customer did not leave a comment.

Kim Schneider 
Rating:
5.0

Customer did not leave a comment.

Timothy Jones 
Rating:
3.0

Customer did not leave a comment.

Russell Hawkins 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BABESHOFF 
Rating:
5.0

Staff was extremely helpful. Excellent experience.

Philip Garrett 
Rating:
5.0

I got the truck a 15 footer. worked find for my short haul

russell young 
Rating:
5.0

Customer did not leave a comment.

Jose Pinelli 
Rating:
5.0

Perfect thank you 🙏

Hasurai Moreira 
Rating:
5.0

I reserved the equipment from a different location and received no communication stating I had to travel to a different city to pick. Further, I was offered no compensation for my troubles. I had a better experience dropping off then picking up.

Jaun GARCIA 
Rating:
5.0

Customer did not leave a comment.

Gerek Allen 
Rating:
5.0

There was a crack in the section where the mileage was showing. I mentioned at the Newport location and the check engine light came on when the truck was in Corona CA . I called and was told it was the gas cap and safe to drive so we kept going. Noticed a little play in steering that you may want to check. We arrived safelt and returned truck a day early with a full tank.

pola duncen 
Rating:
5.0

Customer did not leave a comment.

Mouad Sifessalam 
Rating:
5.0

Customer did not leave a comment.

John Nguyen 
Rating:
5.0

Customer did not leave a comment.

Juliana Guerra 
Rating:
5.0

Customer did not leave a comment.

Dave Archie 
Rating:
5.0

Customer did not leave a comment.

Emily Klaski 
Rating:
5.0

Customer did not leave a comment.

malcom wentz 
Rating:
4.0

Customer did not leave a comment.

Robert Kettenhofen 
Rating:
5.0

Customer did not leave a comment.

Luis Cielo 
Rating:
5.0

Good service !!

jose alcala 
Rating:
4.0

Customer did not leave a comment.

CHARLES DEWEES 
Rating:
4.0

Customer did not leave a comment.

Andy Kim 
Rating:
5.0

Customer did not leave a comment.

Joao Vitor Falqueto 
Rating:
1.0

Recently encountered a mileage discrepancy issue upon van pickup. Despite having proof of mileage before pickup, inconsistency was noted. Hopeful for prompt resolution to ensure accurate record-keeping in the future.

Curtis callum 
Rating:
5.0

Customer did not leave a comment.

NIMA SABRI 
Rating:
5.0

Customer did not leave a comment.

Chayson Descisciolo 
Rating:
5.0

Customer did not leave a comment.

Colleen Courtney 
Rating:
5.0

Customer did not leave a comment.

ALBERT LUU 
Rating:
4.0

Great staff. Kind of annoying having a bunch of Hispanic men out front yelling at you to see if they can come help you and work.

Jacob Jones 
Rating:
5.0

Customer did not leave a comment.

brandon juan 
Rating:
5.0

Customer did not leave a comment.

chuck jones 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mabley 
Rating:
5.0

Customer did not leave a comment.

Richard DAlessio 
Rating:
5.0

This is a great place to rent from, Friendly staff.

faustino luna 
Rating:
3.0

I made my reservation with a furniture mover and upon picking up my rental. They did not have it in Stock, causing the move to be more difficult.

Paolo Molla 
Rating:
5.0

You can drive faster than 55…

Michael Terpstra 
Rating:
5.0

Customer did not leave a comment.

Pavel Roskin 
Rating:
5.0

Well run location. Clean trucks, smelled nice. I accidently left a receipt in the truck, it was thrown away, I called the store and Ivan retrieved the receipt from the trash for me. Awesome service.

Eric Martin 
Rating:
1.0

Customer did not leave a comment.

John Jo 
Rating:
1.0

Not friendly

JEFFREY MONTGOMERY 
Rating:
2.0

Why do feel the need to contact the emergency/secondary contact before renting the vehicle???!!! It’s absolutely absurd. My contact wasn’t driving the rental & wasn’t in it so why do you have to talk to the contact. I had to wake up my wife after she worked all night. If this is truly U-Haul’s policy you should disclose it during the online check in or at the time of reservations. If it’s not your policy to call and speak to the renter’s contact person before renting a vehicle, please teach Russell how it works.

Michael Balla 
Rating:
5.0

Everything is awesome besides the parking situation!

bilel kochlef 
Rating:
5.0

None

Paul Page 
Rating:
5.0

Customer did not leave a comment.

Adrian Bond 
Rating:
5.0

Nothing at all. Everything was smooth and great. Staff was very friendly and helpful. Thanks!

Michael Nicoletti 
Rating:
5.0

Great job, fast and easy both getting it snd dropping it off

daniel mirk Mckeon 
Rating:
5.0

Positive experience. Smooth picking up and dropping off

Clifford Simon 
Rating:
5.0

The young lady that checked e out was super helpful and professional. As a B business owner in the service industry I can say whatever you’re paying her isn’t enough

STEPHEN EASLEY 
Rating:
5.0

Customer did not leave a comment.

donald riggs 
Rating:
5.0

Very Friendly And easy to deal with . store was clean and maintained. Customer service was awesome and on time . Highly Recommend

Robert Stayner 
Rating:
5.0

Customer did not leave a comment.

Keith Russ 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE!!! VERY RUDE!!!!!!!!!!!!!

Nolan Soloway 
Rating:
5.0

Customer did not leave a comment.

Julio Raymundo 
Rating:
2.0

Customer did not leave a comment.

John Francis 
Rating:
5.0

Customer did not leave a comment.

Suzanne Jones 
Rating:
2.0

The van itself was good but the customer service at the beginning was the worst I have experienced. We mistakenly parked our car in the wrong place. Wasn't told where to park. Left to start using the van and got a call saying they were towing our car. I explained we could be back in ten minutes and he said I should have seen the signs and they were towing. I begged him and said it was a mistake and kept arguing and was rigid and rude and said they were towing the car. the guy who helped us at the counter was nice but absolutely did not tell us where to park our car. the phone call ruined our whole experience and I won't use this uhaul again.

janet rosener 
Rating:
5.0

The team onsite is great!

ROBERT WATSON 
Rating:
5.0

Customer did not leave a comment.

Mary RThayer 
Rating:
5.0

Perfect customer service.

Donna Busbey 
Rating:
5.0

1-way drop off for vans and pickup truck

tony maniscalchi 
Rating:
5.0

Customer did not leave a comment.

John Thomas 
Rating:
4.0

Customer did not leave a comment.

Steve Schupak 
Rating:
5.0

Customer did not leave a comment.

Edward Scott Lopez 
Rating:
5.0

Friendly staff

Ahmad ghaemmaghami 
Rating:
5.0

Customer did not leave a comment.

robert statham 
Rating:
5.0

Customer did not leave a comment.

Brian Zdarsky 
Rating:
5.0

Customer did not leave a comment.

Sussanna Davidson 
Rating:
5.0

Customer did not leave a comment.

Darrin Seal 
Rating:
5.0

This location had a short line to drop off the truck and equipment. The employee came out of the office quickly and inspected the truck and equipment. My only complaint is the facility was hard to find because of the small signage and people trying to get employment to help move people's furniture, etc

Brian Boyd 
Rating:
5.0

Customer did not leave a comment.

Danny Johnston 
Rating:
4.0

Not a big deal, but I never received my receipt by email.

Stephen Whipple 
Rating:
5.0

Customer did not leave a comment.

Phil Chiazza 
Rating:
5.0

Outstanding customer service and they kept me apprised of the status of my belongings.

Shenita Hicks  |  Overall Experience 
Rating:
1.0

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Cara Gallardo  |  Overall Experience 
Rating:
5.0

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Richard Woolcott  |  Overall Experience 
Rating:
4.0

Very good service!

Anahita Daruwalla  |  Overall Experience 
Rating:
4.0

N/A

cynthia robinson  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank Gil  |  Overall Experience 
Rating:
1.0

My shipment was 4 days late. I would like to request a refund for the late delivery.

Jeff Wiley  |  Overall Experience 
No reviews have been submitted for this location.

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