Customer Reviews for U-Haul Moving & Storage At Summer Ave

7,988 reviews

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pickup and drop off were very easy--the trailer was connected to my vehicle very quickly once all the paperwork was settled. The trailer worked well and fit my needs perfectly.

Timothy F 
Rating:
5.0

You guys have A-1 service and I really appreciate your service.

LEE R 
Rating:
5.0

Customer did not leave a comment.

GARRY J 
Rating:
5.0

The woman at the check-in desk was very professional and pleasant.

Emil O 
Rating:
5.0

Customer did not leave a comment.

Gwin S 
Rating:
4.0

This was the biggest piece of junk I have ever moved in. The air conditioner would not work, and lights were on all over the dashboard. It sounded like it was falling apart, and we were not sure if we would even get to finish our load or not. Needs to be taken off of the lot and never used again. !!!!!!!!!!!

phyllis p 
Rating:
3.0

Reserved truck and appliance dolly online several says in advance. to move refrigerator, freezer and large dresser. Was told the day of pickup that no appliance dollies were available. Other arrangements could have been made had we known at time of reservation that no appliance dolly was available. Bait and switch.

Cheryl L 
Rating:
5.0

Customer did not leave a comment.

GWIN S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert m 
Rating:
3.0

Customer did not leave a comment.

Jonathan Z 
Rating:
5.0

They were rude in the beginning But everything went well at the end of using the uhaul. Thank you . I like uhaul. Good place to keep ur stuff at .

Manuel R  |  Overall Experience 
Rating:
5.0

Great customer service

Meleshia B 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P 
Rating:
5.0

They were awesome! Best customer service I have seen at a business in a while! THANK YOU!

Aarek F 
Rating:
5.0

Customer did not leave a comment.

Marcus w 
Rating:
2.0

I'm was told to park in customer parking, which is far away from the front lot, where my rental truck was parked. I am handicapped but did not tell your agent that I was, my mistake. But, then your agent came out, telling me that I had parked in the wrong spot, which was right near where I had parked, just on the other row facing the building; not facing the fence. I had to get the truck from the front; where I was closest to at this point and drove it around to move my car. This location has limited space to turn around in and NO SIGNAGE showing where customers are supposed to park our cars while renting your equipment. Now, to address the vehicle. There was no clear way to show fuel level even though it had a gauge, it wasn't working, so I eyeballed the old fashioned gauge when filling back up. I was alone and had to struggle to take the sunshade down out out of the big truck's windshield It was difficult for me to take it down out of the passenger side of the truck and then to fold it up. I would say, on positive note, Clear signage for Customer Parking and ask if Customer is Handicapped for additional assistance in getting from Customer Parking to their rental, especially if they are alone. And, when dealing with Customers with small children, that might be alone, too. It's a hike from parking to the front lot! That's what you could improve on for the next customer -

dawn t 
Rating:
4.0

Customer did not leave a comment.

James R 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
4.0

Customer did not leave a comment.

Oscar T 
Rating:
4.0

Customer service was great. I only dinged a star because someone had left a case full of firearm ammunition in the trailer when we picked it up. I was ok with the free ammo, but that's a pretty serious item to leave unattended. Check in process should be more thorough. The case could easily have had a gun in it which would be a huge blunder to miss.

Jacob N 
Rating:
4.0

The staff was phenomenal. I was difficult, but not purposely. They were accommodating and though I had to pay more because of my mistakes, I understood. Thank you!!!!

Tonya B 
Rating:
5.0

Had a wonderful experience renting from this location. We needed a larger truck than the original reservation and they helped make the change as quickly and easily as possible. Very professional and friendly to work with! If we weren't moving out of state we would definitely use them again!

Raquel K 
Rating:
4.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Caroletta T 
Rating:
3.0

Customer did not leave a comment.

Yulander C  |  Overall Experience 
Rating:
5.0

Keep the exact employees you currently have! Manager Aretha, customer care agent Tempist and one other customer care agent whom I wasn’t able to see in person to catch their name but temptist will know who I’m thinking of. I appreciate you all! This has been the most easiest experience ever. Each time at this location is always very simple.

Destiny B 
Rating:
5.0

Nothing. The staff was excellent !!! Great customer Service!!

Joe P 
Rating:
4.0

Customer service is the key. Everyone was great and attentive and polite. Thanks for your service..

george a 
Rating:
5.0

Customer did not leave a comment.

JL F 
Rating:
1.0

I have RENTED from Uhaul multiple times in the last few years at hundreds of dollars using a major credit card. Every time I go on there THEY TREAT ME like a criminal. The attitudes, the questions, the service. If there another place, I would use them. I have posted comments before and nothing SO I don't expect things to improve now, either. This is the worst business, I deal with in my life, only because there is no other rental.

Clarence N 
Rating:
5.0

Everyone from check out to check inn were professional and courtesy and even when checking back in the gentleman was so personal number one place to rent in Memphis thank you

THOMAS E 
Rating:
5.0

AOK. Check in too slow

Robin D 
Rating:
5.0

Keep employing great and professional people like Lakeisha. Thanks for the great customer service!

Angela B 
Rating:
4.0

Very slow check in. Computer very slow.

robin d 
Rating:
5.0

The Staff went above and beyond to take care of my needs

Andrea R  |  Overall Experience 
Rating:
5.0

The two girls at the counter were very friendly and helpful. They made my experience stress free.

Max D 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P 
Rating:
3.0

All uhaul locations needs to be on the same page in regards to what is required from the customer for each reservation.

Kionna E 
Rating:
2.0

Did not have all equipment I reserved. The trailer I received was dirty and in disrepair.

Alexander A 
Rating:
5.0

Not anything that I can see at this time. Staff very friendly and most helpful. Aretha, I believe was her name, went out of her way to assist me in getting everything I needed for my move.

Mary S 
Rating:
5.0

Customer did not leave a comment.

Jonell C 
Rating:
4.0

Customer did not leave a comment.

Martin D 
Rating:
2.0

Customer did not leave a comment.

Katherine W 
Rating:
5.0

Very good facility

Lawrence K 
Rating:
5.0

The lady helping me pay at the front desk was very busy and handled everyone like they were the only customer. KUDOS

Debra N 
Rating:
5.0

Great customer service. The experience was one of the best I have had with U-Haul. I definitely will be back to this location.

Corey Y 
Rating:
4.0

When I arrived at my destination, I found that several of my items were wet. It seems the roof of the truck was leaking water. Mu futon mattress was wet and several of my boxes were wet.

Donald H 
Rating:
1.0

The truck was fine but I was given a truck that apparently I wasn’t supposed to get I was rushed because the truck was reserved by someone else.

Kera M 
Rating:
4.0

While the young lady that took care of the paperwork was nice and all, the other people there had an air of laziness and a bit of an attitude. When I asked for assistance in just making sure I had my vehicle loaded correctly on the trailer, the answer from one of the people there was "you dint pay fo dat" then when I was loading the trailer, I am really glad I did it myself since I don't think they could have loaded it and tied it down correctly anyway. BUT, this was a one-time deal. I hope to never return to Memphis for any reason whatsoever, much less have to deal with this uhaul location.

Russell P 
Rating:
5.0

Nothing

Barabara N 
Rating:
5.0

Customer did not leave a comment.

Steven A 
Rating:
4.0

Customer did not leave a comment.

Laniya R 
Rating:
4.0

Customer did not leave a comment.

Robie h 
Rating:
5.0

Customer did not leave a comment.

barbara h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua L 
Rating:
4.0

Woman working the counter was very helpful and very efficient.

Jose Q 
Rating:
5.0

Customer did not leave a comment.

Russia R 
Rating:
3.0

Customer did not leave a comment.

Lina S 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
5.0

Customer did not leave a comment.

Helen F 
Rating:
1.0

Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business. And improve the attitude of your employees because they are working in the public

Tiffany J 
Rating:
2.0

Found out no appliance Dolly when I showed up to pick up the truck. But not applicable on the reservation guarantee. Truck was also a total piece of junk. Transmission and brakes totally shot

Cabell B 
Rating:
5.0

Thanks for taking great care of our “stuff” all these years Everybody we interacted with over the years were very helpful.

ROBERT K  |  Overall Experience 
Rating:
1.0

Customer Service was horrible at the front desk. Made appt at 430 for 1999 truck. I get to counter they dont have truck n didnt want to put me in a bigger one for the same price. Very Rude Customer Service. I would not recommend. Oan : If y dont have the truck u call the customer not wait till i get there n 4 employees sitting around talking

RICKEY M 
Rating:
5.0

Customer did not leave a comment.

Michelle D 
Rating:
5.0

Customer did not leave a comment.

Joyce B 
Rating:
5.0

Customer did not leave a comment.

ARKENNY M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rahul K 
Rating:
3.0

Customer did not leave a comment.

Kamika b 
Rating:
5.0

Don't stop what you are doing

alfred T 
Rating:
5.0

Customer did not leave a comment.

Joe D 
Rating:
5.0

Customer did not leave a comment.

Ronnie G 
Rating:
5.0

Front desk and rep was very friendly and lot rep was on point. They got me in and out in less than 30 minutes!

Tangela B 
Rating:
1.0

Let them know the true price before they get there!! They jacked my price up over 50$ and were refusing to let me get the Truck because I didn’t have a passport,a lease agreement 🤦‍♀️🤦‍♀️ I’m moving most people don’t carry these things around the other thing they asked for was a gun permit. Really? I called 3 times about my reservation and asked all three times will there be any other charges? They all said no. I get there they claimed it was the insurance. No I added the insurance in the reservation it was a nightmare from the time I got there

michael d 
Rating:
5.0

Customer did not leave a comment.

Saul A 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
2.0

I had reserved a furniture dolly a month before. This location did not have a dolly and did not preview my reservation to make sure all equipment was ready for me. In addition, passenger side mirror constantly shifted while driving.

Craig S 
Rating:
4.0

Customer did not leave a comment.

Srinivas i 
Rating:
5.0

Great customer service

Norman S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle J 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

The entire staff was very professional and friendly.

JAMES Y 
Rating:
3.0

Customer did not leave a comment.

Joel P 
Rating:
5.0

Customer did not leave a comment.

georgerette h 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
5.0

As always customer service was great, people were friendly and I was waiting on in a short period of time, your guys are doing a fantastic job at this location! You get 5 stars from me!

Terry H 
Rating:
5.0

Continued doing the thing that you're doing it working.?

CHARLES F  |  First Impressions 
Rating:
5.0

Excellent service. Speedy and efficient

John F 
Rating:
5.0

Customer did not leave a comment.

KATHY H 
Rating:
2.0

Arrived at location to get rental at 0730. The option to pick up without anyone there didn’t work.

Tyrone T 
Rating:
4.0

Customer did not leave a comment.

Gustavo v 
Rating:
5.0

The young lady who helped me (I regretfully do not remember her name) but she was AWESOME! She was personable, friendly, very effecient, I was being a little goofy and funny (she probably thought Inwas ignorant....lol) but she laughed at everything I said, she was awesome! Got it all done quickly and with a smile on her face. She actually made me look forward to the next time I may need to rent a Uhaul. Job well done! (1 possible improvement) Make the trucks where they don't automatically START with the "tow-haul" mode on, where you have to turn it off manually everytime. So many things to think about....driving a big different truck that you're now responsible for, don't need to be worried about an electronic setting that could possible damage the motor or transmission. Other than that, A+

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

LORI B 
Rating:
5.0

Customer did not leave a comment.

HAROLD D 
Rating:
5.0

The truck cabin could have been cleaner. Most of the surfaces were clean, but there was trash underneath the seats, the floor mats were sticky, and the cupholders appeared to have been missed by whomever cleaned the vehicle. There was a noticeable amount of detergent on the floors of the storage space, making the floors extremely slick/slippery. Some of it ended up on our belongings, but nothing was ruined because of it. We mopped up the excess detergent ourselves.The vehicle performed well for the duration of the trip.

Robert F 
Rating:
4.0

Customer did not leave a comment.

Rodney S 
Rating:
5.0

Customer did not leave a comment.

Zantavious C  |  Overall Experience 
Rating:
3.0

The price i was charged was not the online listed price. The counter person was rude about it, and said to go elsewhere is i didn't want it for their price.

steven s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charmiane C 
Rating:
4.0

I would most deconstruct use them again

DAVID M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john u 
Rating:
1.0

Reserved a truck and dolly online. Upon arrival I was told no dolly was available. Explained that i made a reservation and was told its a first come first serve policy. What then, is the point of reservations? Asked if the associate could see if any stores between there and my destination had a dolly I could pick up, was handed a 1-800 number and told I could call around to find out. Zero concern for the extremely inconvenient situation U Haul had left me in. Associate wasn't rude, just completely apathetic. The whole experience turned a planned out easy chore into a rushed and inconvenient headache.

Nick S 
Rating:
3.0

Rude Custemer service .

Mamon K 
Rating:
5.0

There was debris in the bed of the utility trailer I rented, but because it was an open trailer, I didn’t especially care. It was functional and sturdy.

Ian W 
Rating:
1.0

They mis labeled the fuel tank at half on the contract (which was lower). I drove the truck just for 10 miles and they charged me for 3 or 4 gallons to compensate their lack of service and attention. Whether you need to fill the tank or take the customer claim that this truck doesn’t burn 3 gallons for just 10 miles. The lady didn’t even bother to come with me to show the truck and explain about the damages or fuel tank level or giving the truck key. I needed to go back to the store to get the key!!! Any rental car/truck would walk with you to the car/truck and explain. Very dissatisfied!

Fariborz Y 
Rating:
4.0

Aretha was very helpful

JAMES N  |  Overall Experience 
Rating:
1.0

I had reserved a dolly with my reservation and they were out of them when I got there. I was told it was “first come first serve.” Then why did I reserve and pay for one? Very rude staff. Overall terrible experience. I really hurt my back by carrying boxes as a result of not having a dolly.

Stephen K 
Rating:
5.0

Customer did not leave a comment.

Shelby L 
Rating:
3.0

Customer did not leave a comment.

Tanisha C 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L 
Rating:
5.0

Customer did not leave a comment.

Lisa J 
Rating:
5.0

I received good customer service at this location. The truck was up to date and clean inside and out.

Martha W 
Rating:
5.0

Customer did not leave a comment.

CAMILLE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina W  |  Overall Experience 
Rating:
5.0

Our confirmation, receipt no. 242124, for the Austin Peay location was not honored. This was very frustrating with movers about to deliver and no place to store . The Summer location was located through your reservations as I’m driving to find somewhere quickly.

KATINA C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LaQuita W  |  Overall Experience 
Rating:
5.0

I didn’t need the storage

MICHELLE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine J  |  Overall Experience 
Rating:
4.0

A elevator was needed

Landchelneil B  |  Overall Experience 
Rating:
1.0

Gave me a unit, then come and tell me she gave me the wrong one. I had to load my stuff back into the trailer and move to another unit, when I had unloaded all but two items in trailer. Not good service,!!!!!!

Les L  |  Overall Experience 
Rating:
5.0

Keep up the good customer service

Brittany W  |  First Impressions 
Rating:
5.0

The best staff great customer service very helpful.

Kayla S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlisa G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONIQUE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley C  |  First Impressions 
Rating:
5.0

My experience here was absolutely phenomenal. I had a crisis and needed immediate help. Ms. Aretha and the staff provided exceptional customer service. I am forever grateful.

Tamlah W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carol H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakeisha g  |  First Impressions 
Rating:
4.0

Was a really nice space, COOLand clean, which was what I wanted. Staff were helpful. The only complaint I have is the garage doors only worked one time, and the card readers are really hard to use and VERY confusing (have to swipe twice and often didn't work). Check-out was easy. Thank you!

Crystal H  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Richard K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARRENCE Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathan C  |  Online Move In 
Rating:
3.0

The reason I gave you an average rating because you told me if I would set my payments up to be automatically drafted from my credit card that my payment wouldn’t increase and my payments were increased twice after I set my payments up on auto draft.

Yvonne G  |  Overall Experience 
Rating:
2.0

Some the staff was friendly and helpful and some were awful with very nasty attitudes

Kristy V  |  Overall Experience 
Rating:
5.0

Staff was great and efficient when my unit wasn’t available in the system the young lady immediately spoke with her manager and they were able to get the storage unit for me and once I unloaded my items into the storage unit then I was able to turn in the Uhaul my move was effortless and convenient. Thanks so much

lakela h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S  |  First Impressions 
Rating:
3.0

No complaints except upon move out saw roaches/roach eggs on my belongings.. for $140 a month you'd think pest control would be taken care of. Had my stuff stored here while I was waiting on my house to be ready for move in, and now after moving in all of my belongings to my home and out of the unit, I have had to call an exterminator to ensure that my house does not become infested with roaches. Other than that, I have no complaints, staff is nice, facility is secure and otherwise clean.

Elisha M  |  Overall Experience 
Rating:
4.0

I found a few rat droppings on my stuff

antjuan m  |  Overall Experience 
Rating:
5.0

Being a former Uhaul emplyee for plus 5years. I know with just a handful of folks working it's diffilcult to keep work space kept & clean but not impossibile with the right team. I was impressed with my intire experience at the Bartlett Uhaul. From the Store mngr & team keep up the great work!

STEVEN G  |  Overall Experience 
Rating:
3.0

One young lady that worked there was not friendly at all and seemed to not care about anything and that’s not a good look for a company

Sermenedia W  |  Overall Experience 
Rating:
5.0

No problems with anything or anyone there

antjuan m  |  First Impressions 
Rating:
1.0

The hours of operation are the worst if you say you are closing at 8pm don’t lock your doors at 745pm and say we close come back tomorrow

Sermenedia W  |  First Impressions 
Rating:
5.0

Great facility and staff

Ashley S  |  Overall Experience 
Rating:
3.0

My only problem was it said the lock was free but the lady still charged me for one

Keyla B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ayden K  |  Overall Experience 
Rating:
5.0

Staff friendly and very helpful

Linda J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher J  |  Overall Experience 
Rating:
1.0

Constantly bantered about payments every couple of days. SEND LESS MESSAGES

Calvin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORTNEY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D  |  Overall Experience 
Rating:
5.0

It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.

Joshua H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua M  |  Overall Experience 
Rating:
5.0

I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!

Cheryl W  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Panchola D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Y  |  Overall Experience 
Rating:
4.0

Always well lit and clean. Never had an issue with my storage facility.

Elayne A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Y  |  Online Move In 
Rating:
5.0

Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!

Latarsha E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUANDA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terrell r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jondalyn q  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annette l  |  First Impressions 
Rating:
5.0

Need more knowledgeable employees

Casandra S  |  Overall Experience 
Rating:
5.0

Nedd mor train staff

Casandra S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syiara N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gracie G  |  Overall Experience 
Rating:
5.0

Great storage space, great people!

MATTHEW D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamerria T  |  Overall Experience 
Rating:
3.0

Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.

Konstantin A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary E  |  First Impressions 
Rating:
2.0

Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.

Laytoya C  |  Overall Experience 
Rating:
1.0

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Kativia f  |  First Impressions 
Rating:
1.0

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Cindy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea A  |  Overall Experience 
Rating:
5.0

The truck was clean and ready to go.

MARQUITA L  |  First Impressions 
Rating:
3.0

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7.95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

latricia t  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Paula B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gracie G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austen P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID C  |  Overall Experience 
Rating:
2.0

I had a good experience with my move-in process. But my experience with them now is very poorly.

Joyce M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melanie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth k  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARL P  |  Overall Experience 
Rating:
3.0

Most of the workers at this location are rude it’s incredibly unbelievable there are very few that actually have customer service skills I couldn’t wait to move out so I wouldn’t have to deal with any of them ever again. The night I moved out a white lady working cause I don’t have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I’ll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I’m just glad it’s over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y’all are the worse.

Yulander L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcus P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry H  |  First Impressions 
Rating:
5.0

The staff at summer location all gave excellent customer service.

Linda J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierney T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleotha N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landchelneil B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

harvey m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanita b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Landchelneil B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheri S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Misty M  |  Overall Experience 
Rating:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L  |  Online Move In 
Rating:
5.0

Great experience!

Willie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeith M  |  First Impressions 
Rating:
5.0

Kinda too expensive storage fee

Porshia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice w  |  Overall Experience 
Rating:
2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn’t do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan H  |  Overall Experience 
Rating:
5.0

😍😍😍😍

Angie F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariel W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M  |  Overall Experience 
Rating:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C  |  First Impressions 
Rating:
3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO C  |  Overall Experience 
Rating:
1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria B  |  Overall Experience 
Rating:
3.0

Your clerks and the men that assist customers with the trucks aren’t very friendly. I will not return to this facility.

Shelley H  |  Overall Experience 
Rating:
2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan h  |  First Impressions 
Rating:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W  |  First Impressions 
Rating:
1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA L  |  Overall Experience 
Rating:
5.0

♥️👍

jerry b  |  First Impressions 
Rating:
5.0

Clean, nice, accessible, efficient-- great experience!!!

Erenestine S  |  Overall Experience 
Rating:
4.0

Made recommendations based on our needs. Thanks

John H  |  Overall Experience 
Rating:
4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY L  |  Overall Experience 
Rating:
1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred C  |  First Impressions 
Rating:
5.0

No Complaints. Everybody was helpful and friendly.

Brandon S  |  First Impressions 
Rating:
5.0

Thank y’all!!

Marissa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM B  |  Overall Experience 
Rating:
2.0

Customer service needs to improve, attitudes from last year in July did not change to better. I’m thankful that l was able to contact the president

Lela R  |  Overall Experience 
Rating:
5.0

Professional and helpful staff. Facility is well maintained.

Edward B  |  Overall Experience 
Rating:
1.0

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Danielle W  |  Overall Experience 
Rating:
5.0

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Antoinette J  |  Overall Experience 
Rating:
4.0

N/a

Kathy B  |  First Impressions 
Rating:
2.0

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Nicole S  |  First Impressions 
Rating:
4.0

Very responsive to needs. Thank You

Daniel S  |  First Impressions 
Rating:
4.0

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

George W  |  Overall Experience 
Rating:
5.0

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

bill p  |  Overall Experience 
Rating:
5.0

Good people, good service

charles l  |  Overall Experience 
Rating:
5.0

Everything was good service and I will use the service again if I need it.

Bertha B  |  Overall Experience 
Rating:
3.0

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Jeovanni B  |  Overall Experience 
Rating:
3.0

N/a

PARKEISHA C  |  Overall Experience 
Rating:
1.0

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Scott F  |  Overall Experience 
Rating:
5.0

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rick L  |  Overall Experience 
Rating:
5.0

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Lisa P  |  Overall Experience 
Rating:
5.0

They were exceptional

CARLTON D  |  Overall Experience 
Rating:
2.0

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Jasmine S  |  Overall Experience 
Rating:
3.0

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Yolanda C  |  Overall Experience 
Rating:
5.0

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rick L  |  First Impressions 
Rating:
5.0

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Audrey D  |  Overall Experience 
Rating:
3.0

The staff could be friendlier and provide better customer service

Jessica P  |  Overall Experience 
Rating:
2.0

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Jessica P  |  First Impressions 
Rating:
5.0

Glad to have been able to be a patron at U-Haul storage on Summer.

Joseph H  |  Overall Experience 
Rating:
5.0

...

tyranda m  |  Overall Experience 
Rating:
1.0

Counter help was too slow and not interested in her job

Nolan G  |  Overall Experience 
Rating:
4.0

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Barbara W  |  Overall Experience 
Rating:
4.0

They were helpful, courteous, and accommodated all the snafus in my schedule.

Barbara W  |  Reservation 
Rating:
5.0

Kenneth and his team were very helpfull with all our needs!

Ronald D  |  Overall Experience 
Rating:
3.0

Some of the workers are extremely unprofessional

larry h  |  Overall Experience 
Rating:
1.0

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rose M  |  Overall Experience 
Rating:
5.0

Service was great.......fast and polite!

Mary W  |  Reservation 
Rating:
2.0

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

eric c  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous.

Sally C  |  Overall Experience 
Rating:
5.0

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Gloria C  |  Reservation 
Rating:
4.0

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

nancy R  |  Overall Experience 
Rating:
2.0

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Jamie M  |  Overall Experience 
Rating:
1.0

Unfriendly and made us feel we shouldn’t be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Thank you.

Jackie H  |  Reservation 
Rating:
5.0

The staff was helpful and nice.

Sally C  |  Reservation 
Rating:
2.0

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

JOHN D  |  Overall Experience 
Rating:
5.0

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Tilwanna R  |  Overall Experience 
Rating:
5.0

Good centralized location!

Brian M  |  Overall Experience 
Rating:
1.0

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

HEATHER B  |  Overall Experience 
Rating:
5.0

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

WILLIAM C  |  Overall Experience 
Rating:
4.0

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

nora f  |  Overall Experience 
Rating:
5.0

They did an excellent job. Well run.

Edward S  |  Overall Experience 
Rating:
1.0

The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a

CHANCELLO M  |  Overall Experience 
No reviews have been submitted for this location.

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