Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was phenomenal. I was difficult, but not purposely. They were accommodating and though I had to pay more because of my mistakes, I understood. Thank you!!!!
Tonya Bernard
Rating:
5.0
Had a wonderful experience renting from this location. We needed a larger truck than the original reservation and they helped make the change as quickly and easily as possible. Very professional and friendly to work with! If we weren't moving out of state we would definitely use them again!
Raquel Kondracki
Rating:
4.0
Customer did not leave a comment.
John Warren
Rating:
5.0
Customer did not leave a comment.
Caroletta Taylor
Rating:
3.0
Customer did not leave a comment.
Yulander Cole
|
Overall Experience
Rating:
5.0
Keep the exact employees you currently have! Manager Aretha, customer care agent Tempist and one other customer care agent whom I wasn’t able to see in person to catch their name but temptist will know who I’m thinking of. I appreciate you all! This has been the most easiest experience ever. Each time at this location is always very simple.
Destiny Beman
Rating:
5.0
Nothing. The staff was excellent !!!
Great customer Service!!
Joe Perdue
Rating:
4.0
Customer service is the key. Everyone was great and attentive and polite. Thanks for your service..
george ambrose
Rating:
5.0
Customer did not leave a comment.
JL Fisk
Rating:
1.0
I have RENTED from Uhaul multiple times in the last few years at hundreds of dollars using a major credit card.
Every time I go on there THEY TREAT ME like a criminal. The attitudes, the questions, the service. If there another place, I would use them. I have posted comments before and nothing SO I don't expect things to improve now, either. This is the worst business, I deal with in my life, only because there is no other rental.
Clarence Neal
Rating:
5.0
Everyone from check out to check inn were professional and courtesy and even when checking back in the gentleman was so personal number one place to rent in Memphis thank you
THOMAS ERICKSON
Rating:
5.0
AOK. Check in too slow
Robin Davis
Rating:
5.0
Keep employing great and professional people like Lakeisha. Thanks for the great customer service!
Angela Brown
Rating:
4.0
Very slow check in. Computer very slow.
robin davis
Rating:
5.0
The Staff went above and beyond to take care of my needs
Andrea Richmond
|
Overall Experience
Rating:
5.0
The two girls at the counter were very friendly and helpful. They made my experience stress free.
Max Dixson
Rating:
5.0
Customer did not leave a comment.
NICHOLAS PLOCH
Rating:
3.0
All uhaul locations needs to be on the same page in regards to what is required from the customer for each reservation.
Kionna Edwards
Rating:
2.0
Did not have all equipment I reserved. The trailer I received was dirty and in disrepair.
Alexander Adkins
Rating:
5.0
Not anything that I can see at this time.
Staff very friendly and most helpful.
Aretha, I believe was her name, went out of her way to assist me in getting everything I needed for my move.
Mary Scott
Rating:
5.0
Customer did not leave a comment.
Jonell Colon
Rating:
4.0
Customer did not leave a comment.
Martin Donnelly
Rating:
2.0
Customer did not leave a comment.
Katherine Whirley
Rating:
5.0
Very good facility
Lawrence Klawinski
Rating:
5.0
The lady helping me pay at the front desk was very busy and handled everyone like they were the only customer. KUDOS
Debra Nakatsumi
Rating:
5.0
Great customer service. The experience was one of the best I have had with U-Haul. I definitely will be back to this location.
Corey Young
Rating:
4.0
When I arrived at my destination, I found that several of my items were wet. It seems the roof of the truck was leaking water. Mu futon mattress was wet and several of my boxes were wet.
Donald Henderson
Rating:
1.0
The truck was fine but I was given a truck that apparently I wasn’t supposed to get I was rushed because the truck was reserved by someone else.
Kera Moore
Rating:
4.0
While the young lady that took care of the paperwork was nice and all, the other people there had an air of laziness and a bit of an attitude. When I asked for assistance in just making sure I had my vehicle loaded correctly on the trailer, the answer from one of the people there was "you dint pay fo dat" then when I was loading the trailer, I am really glad I did it myself since I don't think they could have loaded it and tied it down correctly anyway. BUT, this was a one-time deal. I hope to never return to Memphis for any reason whatsoever, much less have to deal with this uhaul location.
Russell Peeples
Rating:
5.0
Nothing
Barabara Neloms
Rating:
5.0
Customer did not leave a comment.
Steven Aulman
Rating:
4.0
Customer did not leave a comment.
Laniya Robertson
Rating:
4.0
Customer did not leave a comment.
Robie hoffmin
Rating:
5.0
Customer did not leave a comment.
barbara hider
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua Luckey
Rating:
4.0
Woman working the counter was very helpful and very efficient.
Jose Quispe
Rating:
5.0
Customer did not leave a comment.
Russia Ransom
Rating:
3.0
Customer did not leave a comment.
Lina Sawyer
Rating:
5.0
Customer did not leave a comment.
Randy McAllister
Rating:
5.0
Customer did not leave a comment.
Helen Funes
Rating:
1.0
Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business. And improve the attitude of your employees because they are working in the public
Tiffany Jones
Rating:
2.0
Found out no appliance Dolly when I showed up to pick up the truck. But not applicable on the reservation guarantee. Truck was also a total piece of junk. Transmission and brakes totally shot
Cabell Brown
Rating:
5.0
Thanks for taking great care of our “stuff” all these years
Everybody we interacted with over the years were very helpful.
ROBERT KREMSER
|
Overall Experience
Rating:
1.0
Customer Service was horrible at the front desk. Made appt at 430 for 1999 truck. I get to counter they dont have truck n didnt want to put me in a bigger one for the same price. Very Rude Customer Service. I would not recommend. Oan : If y dont have the truck u call the customer not wait till i get there n 4 employees sitting around talking
RICKEY MARTIN
Rating:
5.0
Customer did not leave a comment.
Michelle Douglas
Rating:
5.0
Customer did not leave a comment.
Joyce Blake
Rating:
5.0
Customer did not leave a comment.
ARKENNY MOORE
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rahul Kole
Rating:
3.0
Customer did not leave a comment.
Kamika blanton
Rating:
5.0
Don't stop what you are doing
alfred Thomas
Rating:
5.0
Customer did not leave a comment.
Joe Doumit
Rating:
5.0
Customer did not leave a comment.
Ronnie Griffis
Rating:
5.0
Front desk and rep was very friendly and lot rep was on point. They got me in and out in less than 30 minutes!
Tangela Brown
Rating:
1.0
Let them know the true price before they get there!! They jacked my price up over 50$ and were refusing to let me get the Truck because I didn’t have a passport,a lease agreement 🤦♀️🤦♀️ I’m moving most people don’t carry these things around the other thing they asked for was a gun permit. Really? I called 3 times about my reservation and asked all three times will there be any other charges? They all said no. I get there they claimed it was the insurance. No I added the insurance in the reservation it was a nightmare from the time I got there
michael dement
Rating:
5.0
Customer did not leave a comment.
Saul Alfaro
Rating:
5.0
Customer did not leave a comment.
William Horne
Rating:
2.0
I had reserved a furniture dolly a month before. This location did not have a dolly and did not preview my reservation to make sure all equipment was ready for me. In addition, passenger side mirror constantly shifted while driving.
Craig Simon
Rating:
4.0
Customer did not leave a comment.
Srinivas indukuri
Rating:
5.0
Great customer service
Norman Schramm
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER WOODRUFF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabrielle Jones
Rating:
5.0
Customer did not leave a comment.
ROBERT CYREE
Rating:
5.0
The entire staff was very professional and friendly.
JAMES YOUNG
Rating:
3.0
Customer did not leave a comment.
Joel Parker
Rating:
5.0
Customer did not leave a comment.
georgerette haga
Rating:
5.0
Customer did not leave a comment.
Robin Haggitt
Rating:
5.0
As always customer service was great, people were friendly and I was waiting on in a short period of time, your guys are doing a fantastic job at this location! You get 5 stars from me!
Terry Hollingsworth
Rating:
5.0
Continued doing the thing that you're doing it working.?
CHARLES FREEMAN
|
First Impressions
Rating:
5.0
Excellent service. Speedy and efficient
John Frizzell
Rating:
5.0
Customer did not leave a comment.
KATHY HUDGINS
Rating:
2.0
Arrived at location to get rental at 0730. The option to pick up without anyone there didn’t work.
Tyrone Thomas
Rating:
4.0
Customer did not leave a comment.
Gustavo vilchez
Rating:
5.0
The young lady who helped me (I regretfully do not remember her name) but she was AWESOME! She was personable, friendly, very effecient, I was being a little goofy and funny (she probably thought Inwas ignorant....lol) but she laughed at everything I said, she was awesome! Got it all done quickly and with a smile on her face. She actually made me look forward to the next time I may need to rent a Uhaul. Job well done! (1 possible improvement) Make the trucks where they don't automatically START with the "tow-haul" mode on, where you have to turn it off manually everytime. So many things to think about....driving a big different truck that you're now responsible for, don't need to be worried about an electronic setting that could possible damage the motor or transmission. Other than that, A+
Jeffrey Swindol
Rating:
5.0
Customer did not leave a comment.
LORI BROWN
Rating:
5.0
Customer did not leave a comment.
HAROLD DANIELS
Rating:
5.0
The truck cabin could have been cleaner. Most of the surfaces were clean, but there was trash underneath the seats, the floor mats were sticky, and the cupholders appeared to have been missed by whomever cleaned the vehicle. There was a noticeable amount of detergent on the floors of the storage space, making the floors extremely slick/slippery. Some of it ended up on our belongings, but nothing was ruined because of it. We mopped up the excess detergent ourselves.The vehicle performed well for the duration of the trip.
Robert Flickinger
Rating:
4.0
Customer did not leave a comment.
Rodney Stillman
Rating:
5.0
Customer did not leave a comment.
Zantavious Coppage
|
Overall Experience
Rating:
3.0
The price i was charged was not the online listed price. The counter person was rude about it, and said to go elsewhere is i didn't want it for their price.
steven sloane
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charmiane Claxton
Rating:
4.0
I would most deconstruct use them again
DAVID MOHON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN UTLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john utley
Rating:
1.0
Reserved a truck and dolly online. Upon arrival I was told no dolly was available. Explained that i made a reservation and was told its a first come first serve policy. What then, is the point of reservations? Asked if the associate could see if any stores between there and my destination had a dolly I could pick up, was handed a 1-800 number and told I could call around to find out. Zero concern for the extremely inconvenient situation U Haul had left me in. Associate wasn't rude, just completely apathetic. The whole experience turned a planned out easy chore into a rushed and inconvenient headache.
Nick Segich
Rating:
3.0
Rude Custemer service .
Mamon Kanaan
Rating:
5.0
There was debris in the bed of the utility trailer I rented, but because it was an open trailer, I didn’t especially care. It was functional and sturdy.
Ian Wentzell
Rating:
1.0
They mis labeled the fuel tank at half on the contract (which was lower). I drove the truck just for 10 miles and they charged me for 3 or 4 gallons to compensate their lack of service and attention. Whether you need to fill the tank or take the customer claim that this truck doesn’t burn 3 gallons for just 10 miles.
The lady didn’t even bother to come with me to show the truck and explain about the damages or fuel tank level or giving the truck key. I needed to go back to the store to get the key!!! Any rental car/truck would walk with you to the car/truck and explain.
Very dissatisfied!
Fariborz Yaghini
Rating:
4.0
Aretha was very helpful
JAMES NEWTON
|
Overall Experience
Rating:
1.0
I had reserved a dolly with my reservation and they were out of them when I got there. I was told it was “first come first serve.” Then why did I reserve and pay for one? Very rude staff. Overall terrible experience. I really hurt my back by carrying boxes as a result of not having a dolly.
Stephen Kline
Rating:
5.0
Customer did not leave a comment.
Shelby Logan
Rating:
3.0
Customer did not leave a comment.
Tanisha Campbell
Rating:
5.0
Customer did not leave a comment.
Jacqueline Lloyd
Rating:
5.0
Customer did not leave a comment.
Lisa Johnson
Rating:
5.0
I received good customer service at this location. The truck was up to date and clean inside and out.
Martha Williams
Rating:
5.0
Very good crew.
Michael Baker
Rating:
5.0
Customer did not leave a comment.
CAMILLE SCHAEFFER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Ward
Rating:
3.0
All the trucks need service.
Kimberly Dawson
Rating:
5.0
Customer did not leave a comment.
Regina Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gerald Kosecki
Rating:
5.0
Na
Joyce Blake
Rating:
5.0
It was very easy to rent here and everyone was super professional. Great job!
Jonell Colon
Rating:
5.0
I had a hitch install last spring at this location. They were so great then, that I returned to have another installed!
The lady at the desk was TERRIFIC and the guys that performed the work were informative, answered questions readily and did great work! Thank you,
bob boston
Rating:
5.0
Aretha Braddock deserves a raise and a promotion.........She reallyhelped me
Robert Huff
ROBERT HUFF
Rating:
5.0
Customer did not leave a comment.
Jennifer Garcia
Rating:
4.0
There was a very foul smell in the van, had to rent it due to urgent need
Piyush Biraje
Rating:
5.0
Great Customer Service, very nice and polite.
Crystal Bratcher
Rating:
4.0
Customer did not leave a comment.
Destiny Williams
Rating:
5.0
Great customer service from the front desk to the lot.
Kenneth Wyatt
Rating:
5.0
Customer did not leave a comment.
Todd Bruther
Rating:
5.0
Our confirmation, receipt no. 242124, for the Austin Peay location was not honored. This was very frustrating with movers about to deliver and no place to store . The Summer location was located through your reservations as I’m driving to find somewhere quickly.
KATINA CRAWFORD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack Shelton
Rating:
5.0
Amazingly easy to return the truck, would definitely rent from uhaul again.
Stephanie Rockfield
Rating:
5.0
Customer did not leave a comment.
Russell Hanks
Rating:
3.0
Customer did not leave a comment.
PORSHIA LEWIS
Rating:
3.0
Customer did not leave a comment.
LaQuita Wright
|
Overall Experience
Rating:
5.0
I didn’t need the storage
MICHELLE DOUGLAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine Johnson
|
Overall Experience
Rating:
4.0
A elevator was needed
Landchelneil Bowman
|
Overall Experience
Rating:
1.0
Gave me a unit, then come and tell me she gave me the wrong one. I had to load my stuff back into the trailer and move to another unit, when I had unloaded all but two items in trailer. Not good service,!!!!!!
Les Lovitt
|
Overall Experience
Rating:
5.0
Keep up the good customer service
Brittany Wise
|
First Impressions
Rating:
5.0
The best staff great customer service very helpful.
Kayla Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Woods
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joyce epih
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall Tate
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carlisa Grimes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MONIQUE CATHEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Christian
|
First Impressions
Rating:
5.0
My experience here was absolutely phenomenal. I had a crisis and needed immediate help. Ms. Aretha and the staff provided exceptional customer service. I am forever grateful.
Tamlah Williams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carol Houston
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew Jensen
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DAVID MOHON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lakeisha gant
|
First Impressions
Rating:
4.0
Was a really nice space, COOLand clean, which was what I wanted. Staff were helpful. The only complaint I have is the garage doors only worked one time, and the card readers are really hard to use and VERY confusing (have to swipe twice and often didn't work). Check-out was easy. Thank you!
Crystal Higgins
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Richard Kennett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARRENCE YOUNG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnathan Cansler
|
Online Move In
Rating:
3.0
The reason I gave you an average rating because you told me if I would set my payments up to be automatically drafted from my credit card that my payment wouldn’t increase and my payments were increased twice after I set my payments up on auto draft.
Yvonne Guy
|
Overall Experience
Rating:
2.0
Some the staff was friendly and helpful and some were awful with very nasty attitudes
Kristy Vinson
|
Overall Experience
Rating:
5.0
Staff was great and efficient when my unit wasn’t available in the system the young lady immediately spoke with her manager and they were able to get the storage unit for me and once I unloaded my items into the storage unit then I was able to turn in the Uhaul my move was effortless and convenient. Thanks so much
lakela hawkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Sanders
|
First Impressions
Rating:
3.0
No complaints except upon move out saw roaches/roach eggs on my belongings.. for $140 a month you'd think pest control would be taken care of. Had my stuff stored here while I was waiting on my house to be ready for move in, and now after moving in all of my belongings to my home and out of the unit, I have had to call an exterminator to ensure that my house does not become infested with roaches. Other than that, I have no complaints, staff is nice, facility is secure and otherwise clean.
Elisha Manzella
|
Overall Experience
Rating:
4.0
I found a few rat droppings on my stuff
antjuan marshall
|
Overall Experience
Rating:
5.0
Being a former Uhaul emplyee for plus 5years. I know with just a handful of folks working it's diffilcult to keep work space kept & clean but not impossibile with the right team. I was impressed with my intire experience at the Bartlett Uhaul. From the Store mngr & team keep up the great work!
STEVEN GORDON
|
Overall Experience
Rating:
3.0
One young lady that worked there was not friendly at all and seemed to not care about anything and that’s not a good look for a company
Sermenedia White
|
Overall Experience
Rating:
5.0
No problems with anything or anyone there
antjuan marshall
|
First Impressions
Rating:
1.0
The hours of operation are the worst if you say you are closing at 8pm don’t lock your doors at 745pm and say we close come back tomorrow
Sermenedia White
|
First Impressions
Rating:
5.0
Great facility and staff
Ashley Sharp
|
Overall Experience
Rating:
3.0
My only problem was it said the lock was free but the lady still charged me for one
Keyla Brown
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ayden Kataoka
|
Overall Experience
Rating:
5.0
Staff friendly and very helpful
linda Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher Jorguenson
|
Overall Experience
Rating:
1.0
Constantly bantered about payments every couple of days. SEND LESS MESSAGES
Calvin Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lee Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CORTNEY MONTGOMERY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Duffy
|
Overall Experience
Rating:
5.0
It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.
Joshua Hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortney Montgomery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Moore
|
Overall Experience
Rating:
5.0
I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!
Cheryl Wilks
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Panchola Dockery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN GORDON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Sharp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney Young
|
Overall Experience
Rating:
4.0
Always well lit and clean. Never had an issue with my storage facility.
Elayne Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLA LANDERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney Young
|
Online Move In
Rating:
5.0
Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!
Latarsha Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUANDA HUNT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBRA WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terrell richards
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sandra Valdez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jondalyn quinney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer mclaurin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
annette lester
|
First Impressions
Rating:
5.0
Need more knowledgeable employees
Casandra Simions
|
Overall Experience
Rating:
5.0
Nedd mor train staff
Casandra Simions
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Syiara Nathan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gracie Gilland
|
Overall Experience
Rating:
5.0
Great storage space, great people!
MATTHEW DSIDA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shamerria Taylor
|
Overall Experience
Rating:
3.0
Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.
Konstantin Andreev
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary Evans
|
First Impressions
Rating:
2.0
Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.
Laytoya Clements
|
Overall Experience
Rating:
1.0
Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage
Kativia fields
|
First Impressions
Rating:
1.0
The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.
Cindy Miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARK HOOD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea Adair
|
Overall Experience
Rating:
5.0
The truck was clean and ready to go.
MARQUITA LOGGINS
|
First Impressions
Rating:
3.0
You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7.95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....
latricia tWashington-Taylor
|
First Impressions
Rating:
5.0
Everyone was very helpful.
Paula Butts
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gracie Gilland
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tammie Randolph
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austen Poynter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bonnie Belz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joyce Woodley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID COOK
|
Overall Experience
Rating:
2.0
I had a good experience with my move-in process. But my experience with them now is very poorly.
Joyce Martin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melanie Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suzanne Bell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elizabeth kilpatrick
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CARL PORTCH
|
Overall Experience
Rating:
3.0
Most of the workers at this location are rude it’s incredibly unbelievable there are very few that actually have customer service skills I couldn’t wait to move out so I wouldn’t have to deal with any of them ever again. The night I moved out a white lady working cause I don’t have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I’ll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I’m just glad it’s over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y’all are the worse.
Yulander Lewis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marcus Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry HUGHES
|
First Impressions
Rating:
5.0
The staff at summer location all gave excellent customer service.
linda Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tierney Thornton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cleotha Norwood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Landchelneil Bowman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latonya carson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
harvey madden
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JACQUELINE GILLIAM
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Robert Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joanita brown
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Landchelneil Bowman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Degroff
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheri Stetzer
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Misty Morales
|
Overall Experience
Rating:
5.0
When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.
Relvorie Lott
|
Online Move In
Rating:
5.0
Great experience!
Willie Hulon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakeith Miller
|
First Impressions
Rating:
5.0
Kinda too expensive storage fee
Porshia Bee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH COOPER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice wilson
|
Overall Experience
Rating:
2.0
Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn’t do it. Just very unfriendly people working there and will not be using them in the future.
Jonathan Hodges
|
Overall Experience
Rating:
5.0
😍😍😍😍
Angie Funzie
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ariel Walter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya Mabry
|
Overall Experience
Rating:
3.0
I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.
JULIO CEPEDA
|
First Impressions
Rating:
3.0
I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.
JULIO CEPEDA
|
Overall Experience
Rating:
1.0
The manager, Kenneth Crawford, of this location is very rude and unprofessional.
Kujuria Bobbitt
|
Overall Experience
Rating:
3.0
Your clerks and the men that assist customers with the trucks aren’t very friendly. I will not return to this facility.
Shelley Hunt
|
Overall Experience
Rating:
2.0
Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access
johnathan hogan
|
First Impressions
Rating:
3.0
The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.
Ariel Walter
|
First Impressions
Rating:
1.0
The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!
PATRICIA LOVETT
|
Overall Experience
Rating:
5.0
♥️👍
jerry bernard davis
|
First Impressions
Rating:
5.0
Clean, nice, accessible, efficient-- great experience!!!
Erenestine Smith
|
Overall Experience
Rating:
4.0
Made recommendations based on our needs. Thanks
John Harrett
|
Overall Experience
Rating:
4.0
I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!
FENZY LANGHORN
|
Overall Experience
Rating:
1.0
The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.
Jarred Culpepper
|
First Impressions
Rating:
5.0
No Complaints. Everybody was helpful and friendly.
Brandon Scholtes
|
First Impressions
Rating:
5.0
Thank y’all!!
Marissa WIlliamson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Bowens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRYAN WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRAHAM BUTLER
|
Overall Experience
Rating:
2.0
Customer service needs to improve, attitudes from last year in July did not change to better. I’m thankful that l was able to contact the president
Lela Robinson
|
Overall Experience
Rating:
5.0
Professional and helpful staff. Facility is well maintained.
Edward Ballard
|
Overall Experience
Rating:
1.0
There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.
Danielle Williamson
|
Overall Experience
Rating:
5.0
Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.
Antoinette Johnson
|
Overall Experience
Rating:
4.0
N/a
Kathy Bowens
|
First Impressions
Rating:
2.0
Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.
Nicole Scroggins
|
First Impressions
Rating:
4.0
Very responsive to needs.
Thank You
Daniel Smith
|
First Impressions
Rating:
4.0
The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........
George Wise
|
Overall Experience
Rating:
5.0
Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!
bill peck
|
Overall Experience
Rating:
5.0
Good people, good service
charles long
|
Overall Experience
Rating:
5.0
Everything was good service and I will use the service again if I need it.
Bertha Brown
|
Overall Experience
Rating:
3.0
I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo
Jeovanni Barnes
|
Overall Experience
Rating:
3.0
N/a
PARKEISHA CRISP
|
Overall Experience
Rating:
1.0
Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!
Scott Fisher
|
Overall Experience
Rating:
5.0
The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!
Rick Lance
|
Overall Experience
Rating:
5.0
Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.
Lisa Parkes
|
Overall Experience
Rating:
5.0
They were exceptional
CARLTON DAVIS
|
Overall Experience
Rating:
2.0
This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.
Jasmine Shaw
|
Overall Experience
Rating:
3.0
The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck
Yolanda Chaffen
|
Overall Experience
Rating:
5.0
Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.
Rick Lance
|
First Impressions
Rating:
5.0
Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.
Audrey Dodson
|
Overall Experience
Rating:
3.0
The staff could be friendlier and provide better customer service
Jessica Peete
|
Overall Experience
Rating:
2.0
Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.
Jessica Peete
|
First Impressions
Rating:
5.0
Glad to have been able to be a patron at U-Haul storage on Summer.
Joseph Hastings
|
Overall Experience
Rating:
5.0
...
tyranda mosby
|
Overall Experience
Rating:
1.0
Counter help was too slow and not interested in her job
Nolan Guy
|
Overall Experience
Rating:
4.0
I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.
Barbara Willoughby
|
Overall Experience
Rating:
4.0
They were helpful, courteous, and accommodated all the snafus in my schedule.
Barbara Willoughby
|
Reservation
Rating:
5.0
Kenneth and his team were very helpfull with all our needs!
Ronald Dozier
|
Overall Experience
Rating:
3.0
Some of the workers are extremely unprofessional
larry hudson
|
Overall Experience
Rating:
1.0
The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff
Rose Mims
|
Overall Experience
Rating:
5.0
Service was great.......fast and polite!
Mary Walton
|
Reservation
Rating:
2.0
The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In
eric crimmins
|
Overall Experience
Rating:
5.0
Staff was very helpful and courteous.
Sally Chumney
|
Overall Experience
Rating:
5.0
Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.
Gloria Clark
|
Reservation
Rating:
4.0
The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.
nancy Raileanu
|
Overall Experience
Rating:
2.0
The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.
Jamie McVey
|
Overall Experience
Rating:
1.0
Unfriendly and made us feel we shouldn’t be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Thank you.
Jackie Hudspeth
|
Reservation
Rating:
5.0
The staff was helpful and nice.
Sally Chumney
|
Reservation
Rating:
2.0
Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!
JOHN DAVIS
|
Overall Experience
Rating:
5.0
You feel welcomed as soon as you enter. This location is the Only one im extending my business to.
Tilwanna Reed
|
Overall Experience
Rating:
5.0
Good centralized location!
Brian Mullen
|
Overall Experience
Rating:
1.0
Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered
HEATHER BIRD
|
Overall Experience
Rating:
5.0
Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!
WILLIAM CHILES
|
Overall Experience
Rating:
4.0
The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat
nora flanagan
|
Overall Experience
Rating:
5.0
They did an excellent job. Well run.
Edward Spangler
|
Overall Experience
Rating:
1.0
The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a