Customer Reviews for U-Haul Moving & Storage At Summer Ave

7,968 reviews

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The staff was phenomenal. I was difficult, but not purposely. They were accommodating and though I had to pay more because of my mistakes, I understood. Thank you!!!!

Tonya Bernard 
Rating:
5.0

Had a wonderful experience renting from this location. We needed a larger truck than the original reservation and they helped make the change as quickly and easily as possible. Very professional and friendly to work with! If we weren't moving out of state we would definitely use them again!

Raquel Kondracki 
Rating:
4.0

Customer did not leave a comment.

John Warren 
Rating:
5.0

Customer did not leave a comment.

Caroletta Taylor 
Rating:
3.0

Customer did not leave a comment.

Yulander Cole  |  Overall Experience 
Rating:
5.0

Keep the exact employees you currently have! Manager Aretha, customer care agent Tempist and one other customer care agent whom I wasn’t able to see in person to catch their name but temptist will know who I’m thinking of. I appreciate you all! This has been the most easiest experience ever. Each time at this location is always very simple.

Destiny Beman 
Rating:
5.0

Nothing. The staff was excellent !!! Great customer Service!!

Joe Perdue 
Rating:
4.0

Customer service is the key. Everyone was great and attentive and polite. Thanks for your service..

george ambrose 
Rating:
5.0

Customer did not leave a comment.

JL Fisk 
Rating:
1.0

I have RENTED from Uhaul multiple times in the last few years at hundreds of dollars using a major credit card. Every time I go on there THEY TREAT ME like a criminal. The attitudes, the questions, the service. If there another place, I would use them. I have posted comments before and nothing SO I don't expect things to improve now, either. This is the worst business, I deal with in my life, only because there is no other rental.

Clarence Neal 
Rating:
5.0

Everyone from check out to check inn were professional and courtesy and even when checking back in the gentleman was so personal number one place to rent in Memphis thank you

THOMAS ERICKSON 
Rating:
5.0

AOK. Check in too slow

Robin Davis 
Rating:
5.0

Keep employing great and professional people like Lakeisha. Thanks for the great customer service!

Angela Brown 
Rating:
4.0

Very slow check in. Computer very slow.

robin davis 
Rating:
5.0

The Staff went above and beyond to take care of my needs

Andrea Richmond  |  Overall Experience 
Rating:
5.0

The two girls at the counter were very friendly and helpful. They made my experience stress free.

Max Dixson 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS PLOCH 
Rating:
3.0

All uhaul locations needs to be on the same page in regards to what is required from the customer for each reservation.

Kionna Edwards 
Rating:
2.0

Did not have all equipment I reserved. The trailer I received was dirty and in disrepair.

Alexander Adkins 
Rating:
5.0

Not anything that I can see at this time. Staff very friendly and most helpful. Aretha, I believe was her name, went out of her way to assist me in getting everything I needed for my move.

Mary Scott 
Rating:
5.0

Customer did not leave a comment.

Jonell Colon 
Rating:
4.0

Customer did not leave a comment.

Martin Donnelly 
Rating:
2.0

Customer did not leave a comment.

Katherine Whirley 
Rating:
5.0

Very good facility

Lawrence Klawinski 
Rating:
5.0

The lady helping me pay at the front desk was very busy and handled everyone like they were the only customer. KUDOS

Debra Nakatsumi 
Rating:
5.0

Great customer service. The experience was one of the best I have had with U-Haul. I definitely will be back to this location.

Corey Young 
Rating:
4.0

When I arrived at my destination, I found that several of my items were wet. It seems the roof of the truck was leaking water. Mu futon mattress was wet and several of my boxes were wet.

Donald Henderson 
Rating:
1.0

The truck was fine but I was given a truck that apparently I wasn’t supposed to get I was rushed because the truck was reserved by someone else.

Kera Moore 
Rating:
4.0

While the young lady that took care of the paperwork was nice and all, the other people there had an air of laziness and a bit of an attitude. When I asked for assistance in just making sure I had my vehicle loaded correctly on the trailer, the answer from one of the people there was "you dint pay fo dat" then when I was loading the trailer, I am really glad I did it myself since I don't think they could have loaded it and tied it down correctly anyway. BUT, this was a one-time deal. I hope to never return to Memphis for any reason whatsoever, much less have to deal with this uhaul location.

Russell Peeples 
Rating:
5.0

Nothing

Barabara Neloms 
Rating:
5.0

Customer did not leave a comment.

Steven Aulman 
Rating:
4.0

Customer did not leave a comment.

Laniya Robertson 
Rating:
4.0

Customer did not leave a comment.

Robie hoffmin 
Rating:
5.0

Customer did not leave a comment.

barbara hider  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Luckey 
Rating:
4.0

Woman working the counter was very helpful and very efficient.

Jose Quispe 
Rating:
5.0

Customer did not leave a comment.

Russia Ransom 
Rating:
3.0

Customer did not leave a comment.

Lina Sawyer 
Rating:
5.0

Customer did not leave a comment.

Randy McAllister 
Rating:
5.0

Customer did not leave a comment.

Helen Funes 
Rating:
1.0

Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business. And improve the attitude of your employees because they are working in the public

Tiffany Jones 
Rating:
2.0

Found out no appliance Dolly when I showed up to pick up the truck. But not applicable on the reservation guarantee. Truck was also a total piece of junk. Transmission and brakes totally shot

Cabell Brown 
Rating:
5.0

Thanks for taking great care of our “stuff” all these years Everybody we interacted with over the years were very helpful.

ROBERT KREMSER  |  Overall Experience 
Rating:
1.0

Customer Service was horrible at the front desk. Made appt at 430 for 1999 truck. I get to counter they dont have truck n didnt want to put me in a bigger one for the same price. Very Rude Customer Service. I would not recommend. Oan : If y dont have the truck u call the customer not wait till i get there n 4 employees sitting around talking

RICKEY MARTIN 
Rating:
5.0

Customer did not leave a comment.

Michelle Douglas 
Rating:
5.0

Customer did not leave a comment.

Joyce Blake 
Rating:
5.0

Customer did not leave a comment.

ARKENNY MOORE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rahul Kole 
Rating:
3.0

Customer did not leave a comment.

Kamika blanton 
Rating:
5.0

Don't stop what you are doing

alfred Thomas 
Rating:
5.0

Customer did not leave a comment.

Joe Doumit 
Rating:
5.0

Customer did not leave a comment.

Ronnie Griffis 
Rating:
5.0

Front desk and rep was very friendly and lot rep was on point. They got me in and out in less than 30 minutes!

Tangela Brown 
Rating:
1.0

Let them know the true price before they get there!! They jacked my price up over 50$ and were refusing to let me get the Truck because I didn’t have a passport,a lease agreement 🤦‍♀️🤦‍♀️ I’m moving most people don’t carry these things around the other thing they asked for was a gun permit. Really? I called 3 times about my reservation and asked all three times will there be any other charges? They all said no. I get there they claimed it was the insurance. No I added the insurance in the reservation it was a nightmare from the time I got there

michael dement 
Rating:
5.0

Customer did not leave a comment.

Saul Alfaro 
Rating:
5.0

Customer did not leave a comment.

William Horne 
Rating:
2.0

I had reserved a furniture dolly a month before. This location did not have a dolly and did not preview my reservation to make sure all equipment was ready for me. In addition, passenger side mirror constantly shifted while driving.

Craig Simon 
Rating:
4.0

Customer did not leave a comment.

Srinivas indukuri 
Rating:
5.0

Great customer service

Norman Schramm 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WOODRUFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Jones 
Rating:
5.0

Customer did not leave a comment.

ROBERT CYREE 
Rating:
5.0

The entire staff was very professional and friendly.

JAMES YOUNG 
Rating:
3.0

Customer did not leave a comment.

Joel Parker 
Rating:
5.0

Customer did not leave a comment.

georgerette haga 
Rating:
5.0

Customer did not leave a comment.

Robin Haggitt 
Rating:
5.0

As always customer service was great, people were friendly and I was waiting on in a short period of time, your guys are doing a fantastic job at this location! You get 5 stars from me!

Terry Hollingsworth 
Rating:
5.0

Continued doing the thing that you're doing it working.?

CHARLES FREEMAN  |  First Impressions 
Rating:
5.0

Excellent service. Speedy and efficient

John Frizzell 
Rating:
5.0

Customer did not leave a comment.

KATHY HUDGINS 
Rating:
2.0

Arrived at location to get rental at 0730. The option to pick up without anyone there didn’t work.

Tyrone Thomas 
Rating:
4.0

Customer did not leave a comment.

Gustavo vilchez 
Rating:
5.0

The young lady who helped me (I regretfully do not remember her name) but she was AWESOME! She was personable, friendly, very effecient, I was being a little goofy and funny (she probably thought Inwas ignorant....lol) but she laughed at everything I said, she was awesome! Got it all done quickly and with a smile on her face. She actually made me look forward to the next time I may need to rent a Uhaul. Job well done! (1 possible improvement) Make the trucks where they don't automatically START with the "tow-haul" mode on, where you have to turn it off manually everytime. So many things to think about....driving a big different truck that you're now responsible for, don't need to be worried about an electronic setting that could possible damage the motor or transmission. Other than that, A+

Jeffrey Swindol 
Rating:
5.0

Customer did not leave a comment.

LORI BROWN 
Rating:
5.0

Customer did not leave a comment.

HAROLD DANIELS 
Rating:
5.0

The truck cabin could have been cleaner. Most of the surfaces were clean, but there was trash underneath the seats, the floor mats were sticky, and the cupholders appeared to have been missed by whomever cleaned the vehicle. There was a noticeable amount of detergent on the floors of the storage space, making the floors extremely slick/slippery. Some of it ended up on our belongings, but nothing was ruined because of it. We mopped up the excess detergent ourselves.The vehicle performed well for the duration of the trip.

Robert Flickinger 
Rating:
4.0

Customer did not leave a comment.

Rodney Stillman 
Rating:
5.0

Customer did not leave a comment.

Zantavious Coppage  |  Overall Experience 
Rating:
3.0

The price i was charged was not the online listed price. The counter person was rude about it, and said to go elsewhere is i didn't want it for their price.

steven sloane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charmiane Claxton 
Rating:
4.0

I would most deconstruct use them again

DAVID MOHON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN UTLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john utley 
Rating:
1.0

Reserved a truck and dolly online. Upon arrival I was told no dolly was available. Explained that i made a reservation and was told its a first come first serve policy. What then, is the point of reservations? Asked if the associate could see if any stores between there and my destination had a dolly I could pick up, was handed a 1-800 number and told I could call around to find out. Zero concern for the extremely inconvenient situation U Haul had left me in. Associate wasn't rude, just completely apathetic. The whole experience turned a planned out easy chore into a rushed and inconvenient headache.

Nick Segich 
Rating:
3.0

Rude Custemer service .

Mamon Kanaan 
Rating:
5.0

There was debris in the bed of the utility trailer I rented, but because it was an open trailer, I didn’t especially care. It was functional and sturdy.

Ian Wentzell 
Rating:
1.0

They mis labeled the fuel tank at half on the contract (which was lower). I drove the truck just for 10 miles and they charged me for 3 or 4 gallons to compensate their lack of service and attention. Whether you need to fill the tank or take the customer claim that this truck doesn’t burn 3 gallons for just 10 miles. The lady didn’t even bother to come with me to show the truck and explain about the damages or fuel tank level or giving the truck key. I needed to go back to the store to get the key!!! Any rental car/truck would walk with you to the car/truck and explain. Very dissatisfied!

Fariborz Yaghini 
Rating:
4.0

Aretha was very helpful

JAMES NEWTON  |  Overall Experience 
Rating:
1.0

I had reserved a dolly with my reservation and they were out of them when I got there. I was told it was “first come first serve.” Then why did I reserve and pay for one? Very rude staff. Overall terrible experience. I really hurt my back by carrying boxes as a result of not having a dolly.

Stephen Kline 
Rating:
5.0

Customer did not leave a comment.

Shelby Logan 
Rating:
3.0

Customer did not leave a comment.

Tanisha Campbell 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Lloyd 
Rating:
5.0

Customer did not leave a comment.

Lisa Johnson 
Rating:
5.0

I received good customer service at this location. The truck was up to date and clean inside and out.

Martha Williams 
Rating:
5.0

Very good crew.

Michael Baker 
Rating:
5.0

Customer did not leave a comment.

CAMILLE SCHAEFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Ward 
Rating:
3.0

All the trucks need service.

Kimberly Dawson 
Rating:
5.0

Customer did not leave a comment.

Regina Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Kosecki 
Rating:
5.0

Na

Joyce Blake 
Rating:
5.0

It was very easy to rent here and everyone was super professional. Great job!

Jonell Colon 
Rating:
5.0

I had a hitch install last spring at this location. They were so great then, that I returned to have another installed! The lady at the desk was TERRIFIC and the guys that performed the work were informative, answered questions readily and did great work! Thank you,

bob boston 
Rating:
5.0

Aretha Braddock deserves a raise and a promotion.........She reallyhelped me Robert Huff

ROBERT HUFF 
Rating:
5.0

Customer did not leave a comment.

Jennifer Garcia 
Rating:
4.0

There was a very foul smell in the van, had to rent it due to urgent need

Piyush Biraje 
Rating:
5.0

Great Customer Service, very nice and polite.

Crystal Bratcher 
Rating:
4.0

Customer did not leave a comment.

Destiny Williams 
Rating:
5.0

Great customer service from the front desk to the lot.

Kenneth Wyatt 
Rating:
5.0

Customer did not leave a comment.

Todd Bruther 
Rating:
5.0

Our confirmation, receipt no. 242124, for the Austin Peay location was not honored. This was very frustrating with movers about to deliver and no place to store . The Summer location was located through your reservations as I’m driving to find somewhere quickly.

KATINA CRAWFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Shelton 
Rating:
5.0

Amazingly easy to return the truck, would definitely rent from uhaul again.

Stephanie Rockfield 
Rating:
5.0

Customer did not leave a comment.

Russell Hanks 
Rating:
3.0

Customer did not leave a comment.

PORSHIA LEWIS 
Rating:
3.0

Customer did not leave a comment.

LaQuita Wright  |  Overall Experience 
Rating:
5.0

I didn’t need the storage

MICHELLE DOUGLAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Johnson  |  Overall Experience 
Rating:
4.0

A elevator was needed

Landchelneil Bowman  |  Overall Experience 
Rating:
1.0

Gave me a unit, then come and tell me she gave me the wrong one. I had to load my stuff back into the trailer and move to another unit, when I had unloaded all but two items in trailer. Not good service,!!!!!!

Les Lovitt  |  Overall Experience 
Rating:
5.0

Keep up the good customer service

Brittany Wise  |  First Impressions 
Rating:
5.0

The best staff great customer service very helpful.

Kayla Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce epih  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Tate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlisa Grimes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONIQUE CATHEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Christian  |  First Impressions 
Rating:
5.0

My experience here was absolutely phenomenal. I had a crisis and needed immediate help. Ms. Aretha and the staff provided exceptional customer service. I am forever grateful.

Tamlah Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carol Houston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Jensen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID MOHON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakeisha gant  |  First Impressions 
Rating:
4.0

Was a really nice space, COOLand clean, which was what I wanted. Staff were helpful. The only complaint I have is the garage doors only worked one time, and the card readers are really hard to use and VERY confusing (have to swipe twice and often didn't work). Check-out was easy. Thank you!

Crystal Higgins  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Richard Kennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARRENCE YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathan Cansler  |  Online Move In 
Rating:
3.0

The reason I gave you an average rating because you told me if I would set my payments up to be automatically drafted from my credit card that my payment wouldn’t increase and my payments were increased twice after I set my payments up on auto draft.

Yvonne Guy  |  Overall Experience 
Rating:
2.0

Some the staff was friendly and helpful and some were awful with very nasty attitudes

Kristy Vinson  |  Overall Experience 
Rating:
5.0

Staff was great and efficient when my unit wasn’t available in the system the young lady immediately spoke with her manager and they were able to get the storage unit for me and once I unloaded my items into the storage unit then I was able to turn in the Uhaul my move was effortless and convenient. Thanks so much

lakela hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Sanders  |  First Impressions 
Rating:
3.0

No complaints except upon move out saw roaches/roach eggs on my belongings.. for $140 a month you'd think pest control would be taken care of. Had my stuff stored here while I was waiting on my house to be ready for move in, and now after moving in all of my belongings to my home and out of the unit, I have had to call an exterminator to ensure that my house does not become infested with roaches. Other than that, I have no complaints, staff is nice, facility is secure and otherwise clean.

Elisha Manzella  |  Overall Experience 
Rating:
4.0

I found a few rat droppings on my stuff

antjuan marshall  |  Overall Experience 
Rating:
5.0

Being a former Uhaul emplyee for plus 5years. I know with just a handful of folks working it's diffilcult to keep work space kept & clean but not impossibile with the right team. I was impressed with my intire experience at the Bartlett Uhaul. From the Store mngr & team keep up the great work!

STEVEN GORDON  |  Overall Experience 
Rating:
3.0

One young lady that worked there was not friendly at all and seemed to not care about anything and that’s not a good look for a company

Sermenedia White  |  Overall Experience 
Rating:
5.0

No problems with anything or anyone there

antjuan marshall  |  First Impressions 
Rating:
1.0

The hours of operation are the worst if you say you are closing at 8pm don’t lock your doors at 745pm and say we close come back tomorrow

Sermenedia White  |  First Impressions 
Rating:
5.0

Great facility and staff

Ashley Sharp  |  Overall Experience 
Rating:
3.0

My only problem was it said the lock was free but the lady still charged me for one

Keyla Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ayden Kataoka  |  Overall Experience 
Rating:
5.0

Staff friendly and very helpful

linda Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Jorguenson  |  Overall Experience 
Rating:
1.0

Constantly bantered about payments every couple of days. SEND LESS MESSAGES

Calvin Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORTNEY MONTGOMERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Duffy  |  Overall Experience 
Rating:
5.0

It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.

Joshua Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Moore  |  Overall Experience 
Rating:
5.0

I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!

Cheryl Wilks  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Panchola Dockery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN GORDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Sharp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Young  |  Overall Experience 
Rating:
4.0

Always well lit and clean. Never had an issue with my storage facility.

Elayne Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA LANDERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Young  |  Online Move In 
Rating:
5.0

Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!

Latarsha Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUANDA HUNT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terrell richards  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jondalyn quinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer mclaurin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annette lester  |  First Impressions 
Rating:
5.0

Need more knowledgeable employees

Casandra Simions  |  Overall Experience 
Rating:
5.0

Nedd mor train staff

Casandra Simions  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syiara Nathan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gracie Gilland  |  Overall Experience 
Rating:
5.0

Great storage space, great people!

MATTHEW DSIDA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamerria Taylor  |  Overall Experience 
Rating:
3.0

Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.

Konstantin Andreev  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary Evans  |  First Impressions 
Rating:
2.0

Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.

Laytoya Clements  |  Overall Experience 
Rating:
1.0

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Kativia fields  |  First Impressions 
Rating:
1.0

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Cindy Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK HOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Adair  |  Overall Experience 
Rating:
5.0

The truck was clean and ready to go.

MARQUITA LOGGINS  |  First Impressions 
Rating:
3.0

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7.95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

latricia tWashington-Taylor  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Paula Butts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gracie Gilland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammie Randolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austen Poynter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Belz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Woodley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID COOK  |  Overall Experience 
Rating:
2.0

I had a good experience with my move-in process. But my experience with them now is very poorly.

Joyce Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melanie Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth kilpatrick  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARL PORTCH  |  Overall Experience 
Rating:
3.0

Most of the workers at this location are rude it’s incredibly unbelievable there are very few that actually have customer service skills I couldn’t wait to move out so I wouldn’t have to deal with any of them ever again. The night I moved out a white lady working cause I don’t have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I’ll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I’m just glad it’s over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y’all are the worse.

Yulander Lewis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcus Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry HUGHES  |  First Impressions 
Rating:
5.0

The staff at summer location all gave excellent customer service.

linda Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierney Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleotha Norwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landchelneil Bowman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya carson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

harvey madden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE GILLIAM  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanita brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Landchelneil Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Degroff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheri Stetzer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Misty Morales  |  Overall Experience 
Rating:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie Lott  |  Online Move In 
Rating:
5.0

Great experience!

Willie Hulon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeith Miller  |  First Impressions 
Rating:
5.0

Kinda too expensive storage fee

Porshia Bee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice wilson  |  Overall Experience 
Rating:
2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn’t do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan Hodges  |  Overall Experience 
Rating:
5.0

😍😍😍😍

Angie Funzie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariel Walter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Mabry  |  Overall Experience 
Rating:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO CEPEDA  |  First Impressions 
Rating:
3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO CEPEDA  |  Overall Experience 
Rating:
1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria Bobbitt  |  Overall Experience 
Rating:
3.0

Your clerks and the men that assist customers with the trucks aren’t very friendly. I will not return to this facility.

Shelley Hunt  |  Overall Experience 
Rating:
2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan hogan  |  First Impressions 
Rating:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel Walter  |  First Impressions 
Rating:
1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA LOVETT  |  Overall Experience 
Rating:
5.0

♥️👍

jerry bernard davis  |  First Impressions 
Rating:
5.0

Clean, nice, accessible, efficient-- great experience!!!

Erenestine Smith  |  Overall Experience 
Rating:
4.0

Made recommendations based on our needs. Thanks

John Harrett  |  Overall Experience 
Rating:
4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY LANGHORN  |  Overall Experience 
Rating:
1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred Culpepper  |  First Impressions 
Rating:
5.0

No Complaints. Everybody was helpful and friendly.

Brandon Scholtes  |  First Impressions 
Rating:
5.0

Thank y’all!!

Marissa WIlliamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Bowens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM BUTLER  |  Overall Experience 
Rating:
2.0

Customer service needs to improve, attitudes from last year in July did not change to better. I’m thankful that l was able to contact the president

Lela Robinson  |  Overall Experience 
Rating:
5.0

Professional and helpful staff. Facility is well maintained.

Edward Ballard  |  Overall Experience 
Rating:
1.0

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Danielle Williamson  |  Overall Experience 
Rating:
5.0

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Antoinette Johnson  |  Overall Experience 
Rating:
4.0

N/a

Kathy Bowens  |  First Impressions 
Rating:
2.0

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Nicole Scroggins  |  First Impressions 
Rating:
4.0

Very responsive to needs. Thank You

Daniel Smith  |  First Impressions 
Rating:
4.0

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

George Wise  |  Overall Experience 
Rating:
5.0

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

bill peck  |  Overall Experience 
Rating:
5.0

Good people, good service

charles long  |  Overall Experience 
Rating:
5.0

Everything was good service and I will use the service again if I need it.

Bertha Brown  |  Overall Experience 
Rating:
3.0

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Jeovanni Barnes  |  Overall Experience 
Rating:
3.0

N/a

PARKEISHA CRISP  |  Overall Experience 
Rating:
1.0

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Scott Fisher  |  Overall Experience 
Rating:
5.0

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rick Lance  |  Overall Experience 
Rating:
5.0

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Lisa Parkes  |  Overall Experience 
Rating:
5.0

They were exceptional

CARLTON DAVIS  |  Overall Experience 
Rating:
2.0

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Jasmine Shaw  |  Overall Experience 
Rating:
3.0

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Yolanda Chaffen  |  Overall Experience 
Rating:
5.0

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rick Lance  |  First Impressions 
Rating:
5.0

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Audrey Dodson  |  Overall Experience 
Rating:
3.0

The staff could be friendlier and provide better customer service

Jessica Peete  |  Overall Experience 
Rating:
2.0

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Jessica Peete  |  First Impressions 
Rating:
5.0

Glad to have been able to be a patron at U-Haul storage on Summer.

Joseph Hastings  |  Overall Experience 
Rating:
5.0

...

tyranda mosby  |  Overall Experience 
Rating:
1.0

Counter help was too slow and not interested in her job

Nolan Guy  |  Overall Experience 
Rating:
4.0

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Barbara Willoughby  |  Overall Experience 
Rating:
4.0

They were helpful, courteous, and accommodated all the snafus in my schedule.

Barbara Willoughby  |  Reservation 
Rating:
5.0

Kenneth and his team were very helpfull with all our needs!

Ronald Dozier  |  Overall Experience 
Rating:
3.0

Some of the workers are extremely unprofessional

larry hudson  |  Overall Experience 
Rating:
1.0

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rose Mims  |  Overall Experience 
Rating:
5.0

Service was great.......fast and polite!

Mary Walton  |  Reservation 
Rating:
2.0

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

eric crimmins  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous.

Sally Chumney  |  Overall Experience 
Rating:
5.0

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Gloria Clark  |  Reservation 
Rating:
4.0

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

nancy Raileanu  |  Overall Experience 
Rating:
2.0

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Jamie McVey  |  Overall Experience 
Rating:
1.0

Unfriendly and made us feel we shouldn’t be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Thank you.

Jackie Hudspeth  |  Reservation 
Rating:
5.0

The staff was helpful and nice.

Sally Chumney  |  Reservation 
Rating:
2.0

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

JOHN DAVIS  |  Overall Experience 
Rating:
5.0

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Tilwanna Reed  |  Overall Experience 
Rating:
5.0

Good centralized location!

Brian Mullen  |  Overall Experience 
Rating:
1.0

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

HEATHER BIRD  |  Overall Experience 
Rating:
5.0

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

WILLIAM CHILES  |  Overall Experience 
Rating:
4.0

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

nora flanagan  |  Overall Experience 
Rating:
5.0

They did an excellent job. Well run.

Edward Spangler  |  Overall Experience 
Rating:
1.0

The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a

CHANCELLO MILLER  |  Overall Experience 
No reviews have been submitted for this location.

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