Customer Reviews for U-Haul Moving & Storage At S Orange Ave

Rating:

1.0

You do not even deserve a 1/5 star rating. I want a refund because of how inconvenient this location made my move. To start, I reserved a 9’ van at a location that was only 10 minutes away from my apartment [starting location] but this got changed THE NIGHT BEFORE my moving day. The new location that it got moved to was this one: 3500 S Orange Ave, Orlando, FL, which ended up being over 30 minutes away. When I got there, I had to wait almost half an hour just to be seen because of how poor the customer service was. When I was finally seen, I was told that I could NOT drop off my rental van at the location I reserved, which would have been 10 minutes from my new destination. Instead, I had to drive 45 minutes out of my way and put an extra 30 miles on the van. This caused both my girlfriend and I to be late to our jobs. I want a full refund and I will NEVER be using or recommending ANYONE I KNOW to associate with this location.

Rating:

5.0

Fast, honest and convenient service

Rating:

5.0

Everything is normal

Rating:

3.0

I had an average experience at the store, but uhaul completely screwed me charging me $500 for a trailer rental with a mandatory 4 day rental charge. I have used your company several times over the years for trailer rentals all over the country and never experienced a mandatory charge like this. I feel completely ripped off and will find other rental companies in the future. I will never ever rent from uhaul again after this nonsense.

Rating:

5.0

Tried to check back in trailer online but was having issues with the system telling me I didn’t have a reservation

Rating:

5.0

Excellent . Technician was able to accommodate me within a few hours notice communication with other locations was very helpful and finding a technician that was available immediately for installation.. thank you

Rating:

5.0

Thank you

Rating:

3.0

There are 4 bay doors with only two available. A u-haul truck was sitting empty at the one bay only to use. At first they told us it was a customer. After 30 minutes waiting no one ever came to the uhaul truck. We told the manager no one was using the truck. He said it was Not UHAUL. It was a customer. We continued to complain that it is empty and is uhaul’s truck . Finally he came out with the keys and moved the empty truck. There were 4 employees in the office including the manager and NO ONE KNEW ANYTHING ABOUT THAT TRUCK!!!

Rating:

5.0

Great staff - efficient service!

Rating:

5.0

Make sure the Ubox's are in good condition. One of our boxes looked like it was about to fall apart but luckily everything got here safely. But it looked like the condition of the container could have fallen apart in any moment.

Rating:

5.0

Andrew is a great person to deal with. The whole staff was very helpful. Thanks.

Rating:

1.0

poor. GM never even reached out to me to resolve

Rating:

5.0

Excellent to have an actual experienced mechanic on site to deal with issues. Check out was well organized and simple. 5 minutes.

Rating:

1.0

Poor staff. Rude and unaccommodating

Rating:

5.0

Never got my recept emailed to me. This is like the 5th time in a row. Do you still send them without calling in to get someone to email it?

Rating:

5.0

Excellent cervice

Rating:

5.0

This location is set up very well for U-haul customers, easy to use and convenient.

Rating:

4.0

The website to return vehicle was a little challenging.

Rating:

5.0

Add additional equipment. Only one pickup truck makes it difficult to utilize this location.

Rating:

3.0

The rental wasn't in the app so I had significant trouble with the after-hours return.

Rating:

3.0

Only problem was the initial order of the pods the order taker didn't price me correctly or transfer my order to Port Orange/Daytona office since that is where the pods would be delivered and I told him that. This was confirmed from the recorded call that Port Orange was most likely the destination but somewhere in that area. I got a discount but never good to get a surprise in cost after Uhaul has your stuff. The Ladies that did the pick up and drop off were awesome. Lots of pads and my packing didn't move. I guess the only problem was the only guy involved was the order taker. If not for that I would have given a excellent rating.

Rating:

3.0

Uhaul needs better communication between themselves and the businesses that choose to rent out their trucks. My original reservation was for a 10’ box truck at Royalty Tires on goldenrod road specifically because it was close to my house and the pickup location. I reserved my truck at 6AM for 7:30PM that night. No one contacted me all day regarding the reservation, which I thought was fine until I showed up and the business never left keys in a lockbox for me. Businesses should be confirming uhaul reservations BEFORE leaving for the day. So while waiting on the phone I am wasting time that I needed.. I am then sent to orange Ave which is further than I wanted to go. I am in the middle of the check in process when I am given a code to one of the lockboxes .. lo and behold there’s NO KEY. Now I’m waiting on the phone AGAIN and finally get a key for a truck that was bigger than I needed. I didn’t get to start my furniture move until an hour after scheduled and it was very frustrating.

Rating:

5.0

The work done on the hitch I had installed looks good and I’m pleased with the way it looks. U-haul did a good job. 👍

Rating:

5.0

I didn’t catch the women who helped me but she was extremely helpful when it seemed like everyone needed a cargo van that morning.

Rating:

1.0

I cant return my truck online i called customer service and the lady helped me with my situation

Rating:

5.0

Young lady that waited on me. She did everything great

Rating:

5.0

Keep being kind to people as you are now!

Rating:

5.0

Great customer service as always!! In and out quickly!!

Rating:

4.0

I was charged the estimated milage rather than the actual mileage - - did not think that was right.

Rating:

5.0

Give the customer a receipt for return

Rating:

4.0

Truck felt like parking brake was on at all times

Rating:

5.0

You should have more Kahn’s. His smile and attention to service is a welcome experience these days. Joseph Egan

Rating:

5.0

Great

Rating:

4.0

Excelent attention.

Rating:

5.0

The manager, Andrew was very professional, and took care of all our needs great customer service

Rating:

1.0

I had a big problem with the manager. He offended and he were so close to me very up set only because after 4 hours (when they told me 2.5 hours), I asked how long will take the process. I am very concern because he has all my information

Rating:

5.0

Keep up the super work!

Rating:

5.0

Good customer service

Rating:

5.0

I needed a van to move a large painting from International Drive area to my house downtown. I did the online check-in, arrived at the Orange Ave location and was driving within ten minutes of my arrival. The move took less than an hour. When I returned, I was back in my car within FIVE minutes. Nice folks at this location, too.

Rating:

1.0

Tina was very rude and I will never use U-Haul again because of her

Rating:

5.0

Love the perfect service that I always receive thank you 💪🏼

Rating:

5.0

I rent quite often from the location at 3500 S Orange Ave., Orlando and always have great experiences. I like this U-Haul location for service and friendliness.

Rating:

5.0

Andrew was very knowledgeable, accommodating and thorough. I live in College Park, I drive to this location because of the service.

Rating:

5.0

Great customer service and very friendly!

Rating:

5.0

I recived excelent service and will be back, Thank You..

Rating:

5.0

From the moment we picked up our rental truck to the moment we returned it, everything was great. Customer service was excellent.

Rating:

4.0

They took the time to explain to me, showed me the unit, and it would be my best

Rating:

1.0

A/C did not work and engine light on during travel. When reported to location we were told to "just tell them at the Ft Myers location when we drop it off." I asked to speak to a manager and she told me no manager was there this week. I then asked go be transferred to customer service and was put on hold with dead air space for 5 minutes. I then hung up and called customer service where someone named Carrie was very helpful and got things moving to help me. Hmmm. Not the U-Haul I remember! The drop off location in Cape Coral (DeBono's) is excellent and we have always had excellent service with then through the years. The Orlando location is no longer an option for us.

Rating:

5.0

The staff was friendly and helpful

Rating:

1.0

Yes

Rating:

5.0

Great staff, everyone was very helpful.

Rating:

5.0

Staff were courteous, friendly, and demonstrated how to access my locker after hours.

Rating:

5.0

Staff showed where to sign into facility and location of locker. Very well done.

Rating:

5.0

Setting up rental was quick and easy. The representative was attentive to my needs and presented a easy friendly atmosphere.

Rating:

5.0

Tonight's place where like more of the bigger units on the first floor

Rating:

5.0

Thanks to you all for your help moving in! :)

Rating:

1.0

All my items in my unit was broken and most of all my items was stolen. I was so disappointed that I went thru this experience especially while having my value items in there including my child’s stuff. This was the worst. What I would say is that the manger did waive off the fees that I had with them there but I’m still in shock for all my belongings being stolen from one of there employees. The reason I say that is that we never picked up the key from the unit the front desk people had all this time and when my husband went to get our belongings it was most of it gone. They couldn’t even find the key to the unit they had to cut the lock. Also there was a current employee that was working there that no longer works there. So I found that very odd. But at the end of the day you really can’t trust no one not even if it’s business. Realistically I wish I can get all my money back from the beginning of the unit that I have paid because again this is one of the worst experience I ever had to deal with and I’m a not satisfied customer at all. I would never recommend this storage place.

Rating:

3.0

My son reserved a truck and a hand dolly when he got there on the day of his reservation for the truck and Dolly it was in a relatives name not his and they didn't have a dolly ready for him and that was to move all items out of both of my storages on that day that was very disappointing

Rating:

5.0

Friendly and helpful staff. Clean storage.

Rating:

4.0

The price increases are starting to get prohibitive.

Rating:

3.0

Sorry I wouldn't recommend uhaul for storage because your prices have gotten out of hand. I'm in a larger unit now which is 40% less than your comparable size

Rating:

5.0

The staff went above and beyond to help me, I am so glad I chose this location. Thank you!

Rating:

5.0

The staff at this location was great. Melody is incredibly, knowledgeable, helpful and made doing business with uhaul a pleasure.

Rating:

5.0

The manager at the time I droves was upset with the other driver's because of there lack to communicate properly me

Rating:

3.0

The facility needs an elevator or lifts. Very difficult to move furniture up a flight of stairs without it. The main lead female manager is very friendly, helpful, efficient, and organized. She is an asset to this location.

Rating:

2.0

There was a racist Hispanic woman that ruined this experience. There's too many Hispanics in this state.

Rating:

3.0

Long waits Did all in app And had to do all again at site

Rating:

1.0

No one answers the phone at all I’ve been calling to try a save my stuff or to see what could be done and Alex is no good I’ll never ever use Uhaul again I’d rather just leave everything for the next person who moves in the house before I lose everything again

Rating:

3.0

The facility employees are not the best in regards to any form of customer service. The main office employees I have worked with over the past year Felicia, Kyle and Ashley.... ABSOLUTELY AMAZING EMPLOYEES!

Rating:

1.0

Worse experience i ever Had

Rating:

1.0

we are actually finding a new unit to move our stuff into. makes zero sense how the loading dock is too high for the trucks and we ourselves have to figure out how to lift heavy loads ourselves with no ramp or anything, and that our unit was on the second floor with no elevator?

Rating:

2.0

I’m giving 2 stars because of the horrible decision to put storage units you have to access via a rolling staircase. I originally had one on the ground floor, but it turned out to be too small. The only ones available were the ones you could only access with the rolling stairs. It was the biggest pain in the neck. I didn’t even know these existed or I would not have stored my stuff there. Also, there are people who are clearly living in those units. There are also homeless outside often as well.

Rating:

5.0

It is a very necessary and useful business for people.

Rating:

5.0

After choosing UHaul and UBox for over 30+ years, I would rate this particular moving to Orlando / move-in experience 02/14/2023 as the BEST FIVE STAR experience I have had to date. The customer service level has improved through the years. The check in women coordinated the UBox access appointment with the storage unit I was loading into at the South Orange, Orlando 32806 location. Her service was personable and first rate. Jose & his team member assisted me with 4 items I was not able to physically move myself. Their help was greatfully appreciated. There was even a front counter women who assisted in removing a homeless person that was loitering to close to my UBox and she "handled" the situation. Thank you. Congratulations!!! ... Team South Orange, Orlando, FL 32806 for a five star A++ moving experience that I would recommend.

Rating:

5.0

Great customer care, courtesy and respectful. Took time to make ensure all our needs were taken care of prior, and made awareness of all areas of entry pads and took time to make sure we were educatedb on the use and proper way of signing in and out to the facility... Definitely will recommend this location due to the respectful and politeness of staff. Very thorough and kind.

Rating:

1.0

You have sent this to the wrong person. Someone has given you an incorrect name and email.

Rating:

5.0

Very good customer service… this is the best

Rating:

2.0

Storage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.

Rating:

5.0

We were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.

Rating:

1.0

The facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15’ truck and consider it a “moving in” cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I’ve actively told friends and family in the area about my experience and to avoid uhaul.

Rating:

5.0

Very odd placement of 5 x 5 units but all in all it worked out.

Rating:

5.0

Overall great experience! Highly recommend this storage facility! Top to bottom A++

Rating:

5.0

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Rating:

4.0

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

Rating:

5.0

It was an amazing experience to own a storage unit within your faculty unfortunately I can’t afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I’m currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Rating:

2.0

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

Rating:

5.0

Amazing THANKS 😊

Rating:

5.0

They were awesome since day one.

Rating:

5.0

The location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.

Rating:

5.0

The gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.

Rating:

5.0

This is honestly the cleanest U-Haul I’ve ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.

Rating:

1.0

They didn’t prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn’t get me the supplies I rented online, they didn’t give me the unit number to my storage room (which they didn’t even read my reservation to see that I had one). They didn’t tell me that that wouldn’t be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment’s worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.

Rating:

5.0

Everything was good and the staff was very friendly and helpful.

Rating:

3.0

Better communication especially when someone is planning on moving out there belongings make sure you close their account accordingly

Rating:

4.0

Every member of staff was pleasant and helpful was a very good experience.

Rating:

1.0

Kyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I’ve ever had

Rating:

5.0

I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!

Rating:

5.0

EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!

Rating:

3.0

The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?

Rating:

5.0

I would have preferred to all at one level.

Rating:

5.0

The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!

Rating:

3.0

The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.

Rating:

5.0

Loading and unloading was not good but like the customer service

Rating:

1.0

The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.

Rating:

5.0

Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I’m very pleased and grateful.

Rating:

4.0

The prices on the rental units should be reduced. It is a bit pricey.

Rating:

5.0

Very professional staff members. Quite knowledgeable.

Rating:

1.0

First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn’t care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.

Rating:

4.0

I was there for 2 and a half years no problems

Rating:

2.0

Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don’t have one. I’m 100% solo in my life. He was such a jerk about it and yep old me I can’t rent here which would have left me stranded with a few belongings. So I made up a name and he said see that’s no so hard is it? There’s a lot more to it but I’m sure I’m running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways

Rating:

5.0

The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.

Rating:

3.0

To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Thank you

Rating:

4.0

The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.

Rating:

5.0

Everything went as well as possible. Thank you

Rating:

5.0

Done well boss

Rating:

5.0

Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.

Rating:

1.0

I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn’t have a name so the person checking me in said well that’s fine we can just cancel this reservation then. I kept telling him I don’t have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.

Rating:

5.0

Excellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he’s the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren’t worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.

Rating:

4.0

Tyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana Butler

Rating:

5.0

this was the second time I used this location and I would use them again.

Rating:

4.0

If the would call back or answer the phone to answer questions are issues with the units, that would make me happy.

Rating:

5.0

I would recommend this one but I was unhappy with the service I received from Taylorsville NC.

Rating:

5.0

Very happy with our service we received

Rating:

3.0

No elevator in the storage area..

Rating:

4.0

All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.

Rating:

4.0

Should pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.

Rating:

5.0

It's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.

Rating:

5.0

I t was good

Rating:

4.0

My experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁

Rating:

2.0

Never again....damage goods within one of my storages. I was storing a $10,000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.

Rating:

5.0

It was a really nice place and the staff was very friendly and helpful.

Rating:

5.0

Customer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.

Rating:

5.0

Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family 👪

Rating:

5.0

i enjoyed the storage.

Rating:

5.0

Mr. Alex Medina went above & beyond when we needed help. Excellent!!

Rating:

5.0

Workers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.

Rating:

5.0

The staff at this location is extremely helpful and friendly. 1

Rating:

5.0

I am very impress about the friendly Customer service that I received. Uhaul has really met my expectations.

Rating:

5.0

Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.

Rating:

5.0

Everyone was helpful and knowledgeable they should get paid good money to make people feel comfortable leaving important items in their care.

Rating:

5.0

The current crew is excellent. I did complain about one staff person not wearing his mask and whistling as he walked towards me but I returned weekly for 3 weeks and never saw him again so maybe he's gone. In the Covid era it's never to safe. He wasn't speaking to me so he had no reason to whistle. I spoke to him under my mask but he never responded so I don't know his motives. All other staff was friendly and courteous not only to me but to other customers so that's a good thing.

Rating:

5.0

If storage ever needed again or truck rentsl..will always choose this facility!!

Rating:

1.0

I got there before closing was told that I couldn’t unload my U-Haul truck. Then i was promised someone would be there at 630 AM the next morning so I could unload my truck. The lady told me sje couldn’t find my reservation, so she took the time i could’ve been unloading the truck to find the reservation. She then tried to create a new one and told me I wasn’t charged until i showed her my banking app that showed the charge. A guy from the back (thank god) came out and had to show her how to use the software to find my reservation. He found where i had been charged and everything. Next morning i get there thinking all i needed was the black card she gave me, come to find out there’s a whole check in and check out process that she didn’t even tell me about. On top of all of that i was charged for a lock for the door. Then I speak with a new lady who’l told me we had access to our until until 10pm and that there shouldn’t have been an issue with us unloading the truck the night before when we got there before 7pm. Then I was told I couldn’t leave the U-Haul truck I rented from another LOCAL U-Haul Location because i didn’t get a certain type of U-Haul truck reservation and was told “i should’ve been told this when I made my reservation”. There were so many service failures within my experience that Indint plan on keeping my stuff with you all ever again.

Rating:

5.0

We only used the storage for a couple of months, but they were really friendly and helpful. Highly recommend.

Rating:

5.0

Staff was very friendly and help full.

Rating:

5.0

Thank you

Rating:

5.0

Thank you very much all that was going to y'all help me out thank you

Rating:

5.0

So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.

Rating:

5.0

You guys did a great job. Thank you.

Rating:

5.0

Service was very good . Alex was very helpful and friendly. Thanks will use again .

Rating:

5.0

The guy who helped me was very patient and explained everything to me carefully, it was easy to return a vehicle and took a bit of time to get a storage unit but we're satisfied with what we got

Rating:

4.0

Andrew was awesome with all his help!

Rating:

5.0

Thank you for great service.

Rating:

5.0

Very professional Mrs Johnson,

Rating:

5.0

wonderfull people and kindly

Rating:

3.0

I felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.

Rating:

5.0

Perfect

Rating:

1.0

This place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!

Rating:

5.0

The GM was incredibly helpful and had great customer service skills.

Rating:

3.0

The storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the un

Rating:

3.0

It was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiring

Rating:

5.0

The new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.

Rating:

5.0

Great service and customer support

Rating:

5.0

none

Rating:

2.0

Facility was under staffed and wait was extremely long. Staff didn’t know how to cancel a transaction?

Rating:

5.0

Great staff and service

Rating:

4.0

Great Experiece

Rating:

2.0

No elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haul

Rating:

5.0

Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!

Rating:

5.0

Great customer service, help when needed.

Rating:

5.0

Staff was helpful during move in and move out.

Rating:

5.0

Andrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!

Rating:

4.0

.....,,,

Rating:

1.0

I never visited this place. The pod I dropped off in PCB Fla was to be delivered to the address I supplied. Was not & had to pay add to have it delivered. It came w/no ramp no trailer no canvas cover.

Rating:

5.0

It was a misunderstanding in the beginning but Andrew the manager fixed it ,, great guy

Rating:

5.0

I was a misunderstanding in the beginning But Andrew the manager fixed the issue ,, he’s the best

Rating:

5.0

Staff was efficient and friendly and didnt take all day like most places

Rating:

4.0

N/A

Rating:

5.0

Moving can be incredibly stressful and this IHaul facility and staff helped to ease a bit of that stress. The online payment method is a huge convenience. Thank you!

Rating:

3.0

I had been offered a storage on first floor, when i arrived, i had to get a bigger one, the one offered was not a 5,x10. The only other available was up a flight of 6-8 steps. Very difficult for me.

Rating:

1.0

the lack of effort to fix a mistake they made regarding the unit I chose to rent I gave them a a credit card to hold a specific unit called a reservation when I arrived on my day and time I had to wa

Rating:

5.0

Sue was very helpful as she offered to help me carry my things into my new unit. That was very considerate and she went above and beyond with excellent customer service!

Rating:

5.0

No comment

Rating:

5.0

The place was kept very clean and looked like a safe area, The Guys were always friendly.

Rating:

5.0

Very clean nicely renovated beware of yellow paint ha ha ha

Rating:

5.0

Ok

Rating:

5.0

A very good and nice staff from the manager Andrew to the Staff Greag nice People they work with me from day one to my day of moving out. Thanks for everything guys

Rating:

1.0

Amanda is the ONLY helpful person. Austin is rude, lazy & rather than do his job, he made me walk to my car & find it my past rentals. I’d write more on this but there aren’t enough characters allowed

Rating:

4.0

Communication was great with the Orlando, FL U-Box facility. Communication was poor with the Tempe, AZ U-Box facility.

Rating:

4.0

No changes

Rating:

5.0

Very happy with all their help.

Rating:

5.0

Andrew and his team was very helpful and was very respectful. I will use them again if I have too. Also will tell others.

Rating:

3.0

La puerta de descarga está muy alta y el horario de cerrar la puerta no combina con las necesidad de los cliente.

Rating:

4.0

Clean facility but not the easy access. Have to go up stairs to get in and not all bay doors work to back trucks up to do takes more time and effort to load and unload

Rating:

4.0

The staff in NYC is not friendly at all. Orlando’s staff is super nice.

Rating:

5.0

Great service

Rating:

2.0

Poor customer service.

Rating:

4.0

I just got my stuff and everything looks exactly the same. It is great to see nothing was destroyed even after a year in storage. I'm a happy customer.

Rating:

5.0

Love the staff. Facilities are well kept

Rating:

2.0

My biggest issue with u-haul has been communication from one person- to another. I think I have addressed my concern speaking to one person, come to find out its 'not in the system'.

Rating:

5.0

Andrew and his team were very friendly and went above and beyond to help me with anything I needed. I felt very comfortable and safe at this facility and would recommend this site to all!

Rating:

5.0

I will recommend this place cause customer service was great, and the very clean.

Rating:

5.0

Grear service

Rating:

1.0

Poor equipment and poorly manager. Can’t describe all issues I had in 200 characters