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markeis bCustomer Reviews for U-Haul Moving & Storage at Eagles Landing
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The one ding I gave to the review is I rented a cargo van and spent over $475 for the mileage. I had about 8 empty boxes from newly purchased house items (shelving, coffee maker, bedding, etc.) The manager wanted to charge me $200 to use the dumpster. I thought it was excessive and bordered on greedy. I expected to be charged at most $100. I thought it was bad judgement to hit me with that fee amount and has me hesitant to use their rental service in the future.
Charles AI am very dissatisfied with the overall business experience with this particular facility at 471 Eagles Landing Pkwy Stockbridge , GA. 30281 from the very initial transaction I was inconvenienced because I was automatically charged and not given the promotional consideration to which I agreed to ; thereafter the U-box that I was assigned was given to someone else with the inconvenience alone I opted for a stationary storage but for whatever reason I'm being charged for the U-box to which I no longer have currently my account is overdrawn with associated fees please put my account back in good standing . I'd also like to add the correct payment is supposed to be deducted in the up coming days , as previously mentioned correct your mistakes and rectify this particular situation and experience .
ISRAEL BGreat Service & Vehicle!
Immanuel UThe only thing I would say is you need access to a restroom for these units. A portapotty back there would be appreciated.
Nancy C | Overall ExperienceThe heat didn’t work in my truck at all
TRAVIS CI enjoyed the time I had my storage wit h U haul
Ada M | Overall ExperienceTyler K was help helpful .
JULMARA V | First ImpressionsVery good staff
Dennis PTrain the personal to disclose fully your rental policies and agreement, rather than misleading customers and hitting them with blind sided charges
Rod WExcellent and professional service
Mark MNinguna sugerencia la atención es excelente. Muchas gracias
Carlos BMake sure u mark the damage so I don’t have to mark it down for u
Tommy MThe person at the desk told me there was 1/4 gas in the truck and to return it with that amount. The truck had half that amount. I put the 1/4 in the truck to avoid any issues. I won’t use you again
Shirley WI received good customer service
MICHAEL BAmazing service from the entire staff! Braylen H was great!!
Brian S | Overall ExperienceThe staff is very busy but professional. They take the time to help everyone regarding their specific needs. I’m a patient person so I do understand the nature of the job, because when it was my turn to be helped I received the same good quality care. Hector is amazing!
SHERRY W | First ImpressionsGood people to work with
Brian RBraylen, the young man who assisted me with the rental, called for help with processing the order. He called for a young lady in the back office. She told him to ask someone else because “I have my shoes off, I told you my toe is hurting”. He told her the others were busy. She did not respond further and neither did she come to assist him. Horrible!
AUDREY F | First ImpressionsVery professional and efficient service. I would recommend to others. This is one of the better U-Haul locations
Mark MSunday we picked up the Uhaul & Rented a Storage Unit. I told the young lady to give me the same unit we had before. We get back at 8pm to Unload. There’s a Green lock on the unit. We can’t access the unit. We have to keep everything in the Uhaul over night. We go back Monday morning @7:30. They take the lock off it’s a small unit. It’s not what we asked for.😡 We had to wait & get another unit. We unload what we put into storage & left the rest on the truck for our new place. I Pooh notice something leaking from the Uhaul. They come inspect its transmission fluid. We have to get another uhaul 😡. So we had to move everything out that 1 Uhaul into another Uhaul. MY WHOLE SUNDAY & MONDAY WAS RUINED… I have never ran into these issues with Uhaul. Then we still had to pay $44..😡😡😡 We will not be renting from this location again. Everyone be on the phone instead of helping customers. If you rent the unit take the lock off. I had to take off work Monday to finish moving. BAD INCONVENIENCE RO US… HORRIBLE EXPERIENCE
Zakia D | First ImpressionsService was good!
Irisdean BIt was quick and easy for me to rent a van, and there were plenty of vehicles to choose from.
GREGORY FFriendly staff
Russell HJacob is the best employee I've encountered in the state of Georgia good dude..real person
BRANDON T | First ImpressionsThis location is the biggest location I’ve ever visited easy access. Well maintain I really appreciate the accommodation that took place due to me renting online. Thanks again Shana T.
Shana T | Online Move InVery satified
Keith MFrom the desk to the storage units...Honestly everyone was so polite, smiling & helpful! The truck had good tires, clean, drove well and no problem from one state to 3 others. The entire property was clean. Personnel were busy detailing trucks, cleaning storages & the lot. Thank you! Ms. C. Baker
Connie BAll good
Donald CDiJae provided outstanding customer service from start to finish. The truck was clean and it great condition.
RONNIE AStaff didn't offer any discount for me as a returning customer despite me asking. Instead I got a price increase for the exact same size storage unit I rented before.
ANDREA D | First ImpressionsMy family and I have rented a lot at this location over the past year abd the associates that work here do not ha e a sense of urgency to do anything. They don't care.
Marvin GGreat customer service
Tammie HProper location and description of drop off box.
PATRICK DWhen I arrived, I stood outside for 5 minutes in the cold after the posted open time (7AM). I was waiting for them to open the door. They saw me, but continued to count money for the register. When I knocked, they signaled for me to wait a minute. When I was let inside, there was no greeting, they just continued to count money. They drafted a contract, explained very little of how the process worked, had me sign a few things and handed me the keys. They also gave me a vehicle with 7 miles to empty on the gas and told me to go to the gas station down the road. Once fueled, I couldn’t get turned around so I had to go down the road a bit and use extra miles which I was ultimately charged $12 for. I was charged for their failure to fuel the vehicle. I checked my contract and saw my drop off date was March 1st, no one ever told me a specific time my vehicle needed to be dropped off. I dropped it off at the end of the day on March 1st. Then I was told I was late and was charged for an additional day. So because of the lack of communication and lack of attention to detail on U-Haul’s behalf, I was charged an additional $99. This is not right, I’m currently waiting 3 business days to hear if the charges will be taken off. The Stockbridge, GA location needs training.
andew kEverything was great
Jacqueline DOnly thing sometimes staff (female) out talking not checking customers out making them wait
Lashonda R | Overall ExperienceRode rough like tires out of balance. Check engine light on first morning after rental started.
John HThe sent of an ash tray very bad on my sinuses
Lue AThe staff at this location is very friendly and helpful.
Nancy CThe staff was helpful and professional. Sometines the wait was more than I 8preferred. Overall good experience.
Jack C | Overall ExperienceGreat customer service
Gary JLady who assisted me with returning the truck was quick and courteous. Will rent again when needed. Respectful business.
Matthew YExcellent Customer Service!
VANOY HI got into a serious accident that caused me to be in the hospital for 2months I explained everything to them they auctioned all my belongings mine and my son I asked to at least grab my paperwork they said no everything was already witch was a lie because when I got there to make the payment people was still packing out my storage
DIAMOND M | Overall ExperienceJust keeping doing what you do !! You're alright with me 👍👍👍 to Mgr.Jacob, Asst. Lochlin + UHual Truck Fleet Leader - Tony A.
Anthony LVery good i was please
ROBIN PReturned the truck at night and spent 20 minutes looking for the key drop off. It is in the most unlit unmarked spot possible. To be a tiny slit in a garage door with a small sticker next to it is very impractical. It needs at least a bigger and brighter sign to catch people’s attention. Other than everything went smoothly
Jordan B70692044 I want to commend Jacob on a well managed facility. The moment I walked in, I was greeted and waited on in a timely manner. I want to definitely thank Tyler foe all his assistance. The Gentlemen was well knowledgeable and helpful with me. He was able to answer all my questions that we had and definitely made.us more comfortable about doing the move we had to do. Thanks Jacob and Tyler for making our experience great!! We will definitely return again.
Lawrence HThe service was great. The truck was very very very unsafe. The wheels on that truck shake. The truck doesn't go pass 50 miles without shaking. I prayed all the way to Marriott because of the trucks & cars flying by me going 50 miles & shaking. Every time a truck went by it pulled me. PLEASE DONT RENT THAT TRUCK TO ANY FAMILIES IT IS NOT SAVE. I also got bad service, because that wasn't the truck I ordered, so my family move was also messed up. The truck was to small. So my experience was not good & it cost me over $100. For such unprofessional SERVICE. Just sharing.
Janie oThe truck I had was beat up. The driver door was hard to close. Had to slam it 2-3 times to get it fully closed.
Brian BFuck y'all
GENE SHad issues with selecting a drop off location. They put me down for drop off in a different state. I had to jump through hoops to find an unmarked location which took trailers for drop off. When I emailed service I gave them my reservation number and no one got back to me. Awful service.
Catheryn AFast and reasonably priced & freat service
Jermaine MQuick and easy process.
Tamika CI had a horrible experience at this location. The customer service I received when I picked up the vehicle was poor. I was not greeted when I walked in after I said Good Morning. I was never acknowledged after 6 minutes of waiting. I finally asked if their was someone to help me. Corei Hector was on his phone the entire time texting not acknowledging me. Then after returning the vehicle at 1045, I was called at 150 asking to return the vehicle. I had to go back and forth with the rep on the phone to state that I did in fact return the vehicle 4 hours prior. I called corporate about this incident and asked to have the general manager to contact me. I will never ever return to this location nor do I believe in the Uhaul name.
Makeeda CThe breaks are bad the engine is making loud noises
Devin RAlways professional and friendly and willing to help
Martha N | Overall ExperienceThe move-in process was easy and the price (especially with the discount) was great. More importantly, the gentleman who helped me did an excellent job! He helped me with my bundle of boxes, to make sure I could get them to my car. Then he drew a map to show me where my unit was, and took me there (I followed him from my car). He was very attentive to all my many questions and showed me exactly how to enter the building, explained rules, and stayed to make sure I was able to secure the door with the new lock. I feel like if I had more questions, he would have gladly answered them. Moving is a stressful time and I’m grateful to know I can count on y’all to make it easier!
Angelica B | Online Move InKEEP YOUR WORD!!!
Barbara PProvide the services that I confrmed. Instead of gettinng what I reserved - 2nd floor climate control - I was given so far in the back of your lot and I do mean outside4 all the way to the rear of the property until we hardly found our way out. I am not happy with that location and the rate charge4d for outside unit. NEVER AGAIN!!
Barbara PGive the same service I got
Norman BAlways Great customer service!
STEPHANIE M | Overall ExperienceThe price for storage is ridiculously high! It's just a dang building with a lock for christs sales!!
Heather N | Online Move InThe only thing I didn’t like or appreciate is that the unit I reserved was not available. Because of this it took me 2 extra hours to make my stuff fit in smaller units.
Kelly C | First ImpressionsThe person that help me at like as if he didn't know what he was doing. He 1st schedule me for the uhaul that delivers the box to your house andvI told him that I am move my items out of my mother's basement due too a leak she has ans I am still waiting to close on a home.
TONYA H | First ImpressionsThe assistant manager Hector was absolutely excellent answered all of our questions was flexible took us right to our storage facility. On a scale of 1 to 10 he rates a 15.
ROBERT W | First ImpressionsI than Jacob and his staff for their professionlism, kindred spirit,and overall their customer service skills and knowledge.
denise s | Overall ExperienceWe were sad to leave U-Haul But we had moved to Barnesville Ga with no facilities nearby.
mary h | Overall ExperienceMy two year stay was great with this location, whenever I had a problem they always worked it out to satisfy us. Thanks for your services they where great!
Marchello K | Overall ExperienceOverall it was a good experience.
darcel c | Overall ExperienceDiana was very helpful. Explain everything in great detail. The model for customer service starts with her. Thank you Diana.
ROBERT A | First ImpressionsSome of the outside units need minor repairs to ensure water cannot enter.
Roland T | Overall ExperienceI wish they were more informative. I was not explained how the entrance key worked
Michelle T | Overall ExperiencePrices are fair, equipment is reliable, storage units are clean, and service is consistent at the service facilities. I have been a U-Haul customer for over 30 years. It remains my first choice and my first referral to others.
Larry D | Overall ExperienceWhen I got there my reservations could not be located.
Bernard H | First ImpressionsPossible l can talk to somebody....
Adwoa D | Overall ExperienceInteractions were few but they are an amazing team at this particular facility. Thank you for your kindness and compassion.
Stephanie G | Overall ExperienceGreat customer service care and clean facilities! Loved the climate control option.
Taylor M | Overall ExperienceDiana T was super friendly and helpful
URSULA K | First ImpressionsThe whole process of getting into my unit was smooth and easy.
CHRISTY B | Online Move InRep that checked me in and processed my storage unit rental was awesome.
ERICA D | First ImpressionsIt would be nice to know that you all put extra security locks on the units. I forgot to set the alarm on my unit and i was not told that you all would place an extra lock on the unit. I love that security, but a heads up in the app would be nice.
Kanige B | Online Move InProfessional and Efficient !!!
BETTY J | Overall ExperienceThey were all very friendly and helpful❣️ I am very hopeful to receive my last rent back since I moved out the very next day after paying my rent❣️🙏🙏🙏🙏🙏🙏🙏
Gay J | Overall ExperienceMy daughter and I had to pay extra because Jordan did not follow through with providing us the 2 -10x10 units on the ground level. On September 26th, 2023, around 7:30am, my daughter and I visited this U-haul location. Jordan assisted us with the reservation, she showed us an inside unit that she could combine to.give us 2 units side by side on the ground level. We were pleased with her suggestion and made the reservation. We contacted Jordan by phone on the 27th to confirm the ground level units to prevent extra fees if the movers had to move our household items to the second floor,and she assured us a second time that both units were together on the ground level. On the 29th when the movers and I arrived around 10am at U-haul to unload the truck,I went inside to the office where Jordan and another co-worker was. I asked Jordan for the unit numbers so the movers could start to unload the truck. Jordan turned around in her chair and looked on the computer,she stated "someone had split the units and it just happened this morning", I asked Jordan to just give me a storage unit number so the movers could start unloading, and that I did not have the money to pay if I went over their allowed time. Jordan stated that she will call the individual to see if she could move her into a different unit, the female stated that she was done moving. I consistenly asked Jordan to just give me a unit number so the movers could start unloading the truck.Jordan disregarded me and began dialing numbers and speaking to different individuals as I stood there irritated by how she was dismissing my concerns,the movers were sitting outside in a hot truck calling me to ask how long before they can unload the truck. A total of 25 minutes had passed before the movers were allowed to unload the household items into the units.The other co-worker offered to assist me by walking me to a storage unit while Jordan contact her General Manager for permission to combine 2 units together. We were given an extra unit to equal the 2 units. My daughter and I is requesting U-haul to pay $100.00 dollars for the time the movers and I had to wait for Jordan to rectify the matter that caused us to be charged for overtime.
denise s | First ImpressionsKeep it up
abdoulie n | First ImpressionsIt was a very well kept location, better than most.
ENICKA H | Overall ExperienceThank you so much for the low rate storage
Janet P | Overall ExperienceIt was a delight, having my storage unit there, and I definitely won’t go back
Karshena M | Overall ExperienceI want to thank you all for the excellent environment you have at U-Haul. I stored my belongings there for 3 years. I never once worried about the security, which was a load off my mind.
CHARLES G | Overall ExperienceVery helpful, patient, & explained everything I needed to know.
Donald M | First ImpressionsBest place ever
Isaiah E | Online Move InThe access was denied. Another customer had to open the door for me. The unit was on the 2nd floor and difficult to move the items inside.
Julieth D | Online Move InBetter customer service I don't think you have to stand in a long line just to get boxes
Pauline S | First ImpressionsThe best Jordon and Armon are a Blessing to have on your team
Candace M | First ImpressionsThank you for your service when I needed it. If I do need your service again I will be glad to come and see you.
Edith M | Overall ExperienceWill use it again if need be. Thanks for your service!
Kymbyatta E | Overall ExperienceGreat customer service and convenient. Will recommend service to friends.
Natalie R | Overall ExperienceI have spent a lot of time and money at this location over the past 6 months and the associates that worked there are flat out lazy. No sense of urgency at all. Do not acknowledge the customers.
VIDETTE G | First ImpressionsYosiah was the absolute best in helping me. Thanks
JENNIFER S | First ImpressionsIt would have been more helpful if someone would have done a walk through to instruct on the codes and locking the unit. Fortunately I found the unit and a young lady that work here was walking down the hall to do another job and I asked her for help and she walked me through it all. Other than that all is well.
Beverly Y | Online Move InThanks for making my move much easier
Sheila T | First ImpressionsArmon was awesome
Shanika I | First ImpressionsMade moving very easy for me and my roommate , we’re not worried about any inconveniences or anything. Great Job by this staff !
Kendall F | Overall ExperienceI’m thankful for team at Uhaul of Stockbridge
Jeffery H | Overall ExperienceI would like to thank everyone we encountered yesterday. I wish I could remember names better, but the young woman who checked me in and handled my storage contract is a superstar. She was able to quickly and efficiently arrange everything I needed, and even came outside with me to assist with our truck location and operating the doors and gatecard instructions. (Please look her up and give her a cookie or something. She was fantastic.) Gina in the storage area was also lovely to encounter. We were very pleasantly surprised by the facility and amenities.
Jennifer T | First ImpressionsThe hall that my unit was on had broken glass,where someone dropped some glass plates but overall excellent condition and accommodation with the rolling karts.
Marqueela S | First ImpressionsThe alarm kept going off. 2 different days I was there the alarm would go off. And if the storage hours were longer that would be great. Other than that I'm very happy with my experience. The office personal is great!
HEATHER W | Overall ExperienceNice place, great experience, knowledgeable staff all round
VICTOR E | Overall ExperienceThe alarm kept going off while I was there. Also, when I reserved my storage unit, I got the wrong size. So I got a size bigger and paid for it. The first unit I got was free for a month since I rented a U-Haul truck. I would like for the free month be applied to the bigger unit please.
HEATHER W | Online Move InTerrible policies are conditions. Over priced for a leaking old u haul truck bed in back of a terrible lot. Workers are rude and aggressive. Will never use u haul again in my life. Several facilities in ga are included in this.
James H | Overall ExperienceGreatly
Faizuldeen S | Overall ExperienceGreatest customer service ever 😊
Jacqueli H | First ImpressionsDid not receive what I ordered and placed in a smaller outdoor storage. Felt like it was an intentional switch because I was at their mercy.
DARWIN P | First ImpressionsThe bathroom was even clean and smelled good
lakiesha j | Online Move InJacob was very helpful
WILBERT T | First ImpressionsSales rep was pleasant and knowledgeable. The constant attempt to get me to leave a review is more than annoying. Please fix it
Stacey G | Online Move InAmazing service
nelly w | First ImpressionsVery clean facility. Staff very friendly and helpful. Female staff member went above and beyond to accommodate those in need.
Kymbyatta E | First ImpressionsHonestly you have to tell people where the Dropbox is at for the truck keys. I couldn’t find it after store hours.
Shreda P | First ImpressionsLoved the staff!!!! Thank you on my move to GA and my new home!
Cheryl S | Overall ExperienceHard to get in contact with but everything else was great
Shyanne C | Overall ExperienceGreat CSR
eric t | Overall ExperienceWhen I arrived your staff was outside on the porch talking. Meanwhile mean and two other customers inside waiting. They had no since of urgency to come help us . So I walk outside got their attention! Told them my problems. Then I told Jordan that my code was not working and she told me to just go ahead and enter not to worry about the alarm so I did and then I come. A I a hour later I it’s locked out and she gone now of course ! No calls from Uhale or Jordan about any problems . Jordan should have came and look at the system to see why the code was working properly. I was on my way back to Texas thank goodness I stop back by the storage before leaving out. The new shift (evening) handle the problem with no problem
Laslonda R | Overall ExperiencePaid for a 10x10 was assigned 2 5×5 units side by side without prior conversation. Very disappointed in how my reservation was handled.
Germaine C | Online Move InExtremely inconvenient to walk through the maze to get to the space and getting punished for not swiping out is obnoxious.
Keith R | First ImpressionsEntirely too many people especially men hanging around not really feeling comfortable. Help isn’t friendly
Markley L | Overall ExperienceThis storage facility is in top shape. Excellent staff members, extremely clean, hours of operation and access very convenient, and overall satisfaction is amazing. I lived 40 mins away but I wouldn't want to store my belongings anywhere else. If you're looking for a well kept, clean, secure unit; Eagles landing Uhaul is the place to be!!!!! Great Job!!!!
altimore h | Overall ExperienceMy storage location is horrible. There is not any room to maneuver a vehicle. No lighting. Can see at night.
Marvin G | Online Move InLocal and efficient.
Cheryl S | First ImpressionsThe staff was very helpful and friendly.
April C | First ImpressionsI reserved a 10x10 only to find out it was two 10x5 units. I wish that was disclosed before I purchased it. If I’d known, I would’ve went to a facility that offered an actual 10x10 unit. Overall, I enjoy using products offered by U-Haul.
Danielle B | Online Move InI was very please with the storage unit
Bernard T | Overall ExperienceEverything was great. Best U-Haul hands down…
Andrew W | Overall ExperienceI appreciated having a secure and safe facility to house my items. I did not enjoy working with the staff AFTER securing a unit. They were not willing to work with me after sharing a financial hardship resulting from a family health emergency. Instead they charged me late fees 1-2 days after being late , refused to waive them and gave me the run around when trying to send someone to retrieve my things while I’m out of state. It was difficult to get in touch with a representative UNLESS I was late on a payment (they would magically be available). All of this has left a poor lasting impression and I pray I will never need to use this facility again.
Domonique M | Overall ExperienceUnits are nice but mine had something on the floor that was sticky. We had to place a couple of towels over it. I didn’t like that. Also it’s difficult for the latch to slide into the door to lock.
Khandis G | Online Move InGreat experience. Staff very helpful. Above and beyond
Annette P | First ImpressionsThank you
BERNARD D | Overall ExperienceAlways a long wait in the office like there isn’t enough office personnel for the size of the facility
Brian C | Overall ExperienceCustomer service was great.
caryol d | First ImpressionsWonderful employees, the manager and his wife are awesome. There was one little smartass guy, not sure of his name but has bad acne scars and a bad attitude but after my verbal calibration on THREE occasions, he left me alone and I haven't seen him since. Hopefully I helped his attitude problem or he found employment NOT in the public sector. I'm always trying to help the world eliminate idiots and fools.
Terry C | Overall ExperienceAgent was very helpful. My 1st time renting a storage unit and the process was fairly easy.
Carla H | First ImpressionsU-Haul of Stockbridge on Eagles Landing Parkway are THEE BEST PEOPLE on the planet. The staff's help, support and overall personality is super wonderful. The Manager , the staff, is humbl, kind and professional. If ever you need a Storage Unit, please seek this property. I had an outside huge unit, for close to 2 years.. the pest control was on point. Not ONE time did I experience seeing any pest, and no pest never accessed the inside of my outside storage.Pest control is so important, even when I was at my storage unit which sat outside, and it was 8pm 9pm I never experienced a pest problem. All my important items were protected. Thank you U-Haul of Stockbridge Eagles Landing for everything 🙌 💙!!
Sheila G | Overall ExperienceYour staff is unreachable having to wade through the prompts only to be told wait time is 20 mins.
Sharon S | Online Move InI love this place! If I ever need to store my things again I will definitely come back to this location and this location only!
India J | Overall ExperienceThey staff gets 5 starts for excellence
GARY J | Overall ExperienceStaff is friendly, knowledgeable and will go out of their way, will recommend facility100%
TASSY H | Overall ExperienceYour customer service routine is horrible and leave zero to be desire. Your uhaul direct staff is incredible and a few of your phone staff are good, the rest left me hanging (looking at the phone) without explanation or direction. I had a fender bender and the reporting process was smooth ( I purchased extra insurance). Thank you for a positive experience here. The help For Hire is just a gateway to stealing, poor work, extortion for extra money. Both referrals get an absolute middle finger. "Moving made easy and the Big Move moving and cleaning. The first company Loaded my 5 to 7 hours after 4 of their reps said they could do it in 2 to four hours and several items. And they left all the big furniture unpacked. I had to unpack the truck and instruct them to repack one third of a 26 foot truck .This cost me close to $900.00 dollars for complete incompetence. * The boys worked hard and were polite and respectful. The BIG MOVE ( unloading to a storage unit) they just left without explanation, phone call or a call back. They showed up smelling like pot, and i believe they stole something (my furs). The company, Helpe for Hire reimbursed me in (3 to 4 days)...hopefully!
Tara G | First ImpressionsI love the staff team work and customer service with the me. They gave a lasting impression for for me above any other I Haul facility of my past experiences. They are a blessing from God 🙏 godspeed.
michele c | First ImpressionsThe staff was very welcoming to the state of Georgia & very friendly
Tomeka H | First ImpressionsThe climate control unit are TOO HOT and the smell was horrible. Upon moving out 1 week after moving and discarding 4 garbage bags 5 personnel came out looking and not 1 said a word until we PAID to discard a mattress. The entire situation could have been handled more discreetly without 5 customers inside sales office knowing what was happening. Very unpleasant the manager did eventually handle the situation after she finished smoking on a golf cart parked behind the hitch and tow units clearly not the smoking area. I will not use this location again in the future.
VERONICA W | Overall ExperienceSomeone had stored a freezer with food that had food in it for God only know for how long the food had spoiled and he cleaned out the freezer, the stench was horrific from the time we got there til time we left . We were there for 8 hours or so .! I believe if an attendant would have hbeen overseeing or walking around more . They would have seen and stopped this guy or used some sir freshener or fan. I know there are cameras wmaybe the guy could have been stopped from putting that trash in the trash bin.
John B | First ImpressionsThere are No cameras in the area where my unit was. Someone got into my unit but did not break the lock I was truly under the assumption that there would be footage to show what had transpired. Unfortunately, no footage was available and in less than one day they had the audacity to inform me that there will be no payout from my insurance because my lock was not broken. Your policy to not have a second lock on the unit is asinine!!!! As long as I had a second lock on the unit there was no break in. The minute I took it off, a break in occurred. I would never recommend this place to anyone! But what I will do is blog about this, so that everyone else is definitely aware of the lack of cameras in this facility.
paula h | Overall ExperienceBuilding had a smell that seemed like sewage.
Cory B | Online Move InRenting from 1 location due to the truck I needed was costly due to distance returning.
arnold w | First ImpressionsYou guy are a beacon of light to our community!
Anthony M | Online Move InMy stuff were all with mold and mildrew was not exepting to have these problems after paying all this moey every month I have to look for someone niw to clean my things which is going to cost me.
Greg H | Overall ExperienceI never had Access to come and do thinks I needed to do when I needed didn't receive a access card to be able to come and go as I needed 3 years of service don't kno why was told I could but never got the card to be able too. Bad Experience for me
GREGORY B | Overall ExperienceThey really helped me and I appreciate it.
Genese W | First ImpressionsI moved in on a Sunday which was the same day I purchase the storage and that was the perfect part. Price was good as well. I got there after 5 to store my stuff at that point the office was closed. The Main sliding door to the units was locked big inconvenience. I called the manager for after hours no response. Even though I called him for another situation that I figured out on my own. Then it was the main sliding door that would of made my experience so much better because it would have been easier dealing with the type of items I had to store. So i’m not sure if I misread that the door will be locked after office hours but that’s not helpful or convenient for it to be and using the regular door took a lot more time.
Tyra H | Online Move InI think it should be 5 days before a late fee should be added
wendy f | Overall ExperienceMy credit card was debited for August and I moved out 7/30/22 and let the employee know that I moved out just last week Friday an associate from there called me to ask if I moved out and that caused me to check my cc statement when I discovered you has taken $205.90 of my card, I sent an email this morning and never received an answer I would like to have my money credited back to my card ASAP
Nettamae W | Overall ExperienceNo one ever picks up the phone when I used to call to pay my bill
Toni B | Overall ExperienceI had no issues with the storage facility at U Haul I am very satisfied with the experience
clarence d | Overall ExperienceEven though I lost my unit. I constantly received calls and emails.
Crystle H | Overall ExperienceCourtney and her co workers always hook me up
GARY J | First ImpressionsLovely center. Look forward to continuing my personal business here.
Jacqueline T | First ImpressionsIt very pleasant
Yolanda H | Overall ExperienceThe last month's rent should be pro-rated.
Joshua R | Overall ExperienceGreat place overall
Winchell N | First ImpressionsTo pay extra for 24 hour access is pricey. Although it is just a low amount…customers are already paying a high price for storage
Michelle T | First ImpressionsI came in and had to wait when I walked in one person was being serviced and then there were 3 other people standing around someone walked over seen me then told me to come down to the last lane to get help when I get there the lady was acting like she didn’t want to help me she kept asking someone behind her whether or not she should do what her job is and then told me I had to pay the 7.95 for the insurance after that she turned around again and asked the same person if they had change instead of asking me if I had exact change and then was not letting me know what was happening I asked her was there a problem and she stated no before walking away it was so unprofessional and I was indeed upset with her service not to mention we had a 26ft truck coming off of some unforeseen circumstances to her unprofessionalism was disgusting she didn’t even ask me if I needed a hand tuck or anything nor was I given directions on how to get into where my unit was it was just disturbing I will not be referring that location to anyone.
Jasmin E | First ImpressionsThe storage was excellent but it was the moving truck having bugs all through your it was very disrespectful
Ke'Andre G | Online Move InVery nice staff place very clean
Latanya P | First ImpressionsWhen I say wasn’t clean it was just the restroom in the storage area.
Sheila D | First ImpressionsThanks
Anthony S | Overall ExperienceGreat job. They even contacted me right away when I did not secure my lock properly.
Mary M | Overall ExperienceGreat !
linda W | Overall ExperienceI started using this location a couple of years ago. The staff has always been wonderful.
Karshena M | First ImpressionsExcellent Service
JANE L | First ImpressionsWell kept, clean felt secure.....
HORACE H | Overall ExperienceI would Recommend for great pricing but customer service is not good at all needs work
HEDDA K | Overall ExperienceThey actually referred me to a moving company because I didn’t have anyone when I get back to Georgia to unpack my storage and put it in my U-Haul. They also set it up for someone to unpack my stuff when I got here I had no idea you all did that. I was completely stressed they put my mind at ease fast.
yvette m | Overall ExperienceGreat service
Ronald J | First ImpressionsMy furniture was ruined, my latch never worked and always took 15 minutes or so to close with different people trying and I was told I had to come during weekday to get repaired, and I wasn't able to use my card to get in the gate or exit gate without calling and getting corporate office. It was like you bothered the ladies in the front to ask a question and only one had a decent attitude. There is a young girl whose attitude is disgusting. So, I told the young lady I had furniture that was ruined and she says you already closed out. Wow! I paid for insurance and this is what I get. I paid in a timely manner. I even have another storage under my daughter's name and anxious to get my stuff. I pray never to use the service nor recommend. I booked a 26' truck and they literally gave it to customers in front of me. Who didn't have reservations and quickly put me at another location 20 miles away on the day of my love causing me $175 to movers and another labor day. My experience unfortunately was not good and now new furniture ruined. There is another lost of $2500. Gas prices are high and I have been on the road to/from Savannah and Duluth to come to this location. Oh, one time entering there was glass right near my storage and I didn't realize until too late, and I got a flat tire ($145) leaving the place in the evening. Someone should be responsible to check and clean the grounds, as well as the gates prior to us going back there in the morning and afternoons. No lights. The place can't run itself and they have scooters. I know labor is short but this is a great area in Stockbridge and why I chose the location but U-Haul gives it a different name and I will say service stops at Christian Brothers, before getting to your end. Please get better help and qualified people with adequate training not just making stuff up. I was told some real BS and young girl that checked me and my daughter in was charging fees where we spent 2.5 hours going over and over numbers... Waste of time. She was so darn clueless and the to deal with more shenanigans on Saturday and Sunday. Embarrassing to me, wasted my time, rude and ugly attitudes, not helpful, and lacked empathy to apologize.
Gladyn J | Overall ExperienceGreat facility!
Shirley K | Overall ExperienceThe unit and facility are always clean, well-lit, and easily accessible. The staff members are always courteous and helpful. Parking is convenient and spaces are always available. The facility randomly alarm triggered a few times after I was already inside; I didn’t report it to staff. On just one occasion, the elevator doors wouldn’t close. I tested the stair doors but they were locked. This could prevent an emergency exit from the higher floors. I did report it to staff but never tested the stair doors after reporting the finding.
Larry D | Overall ExperienceVery professional staff and facility
clarence d | First ImpressionsOnly 1 elevator and entrance. My unit was on the other side of the entrance.
DANNY H | Overall ExperienceLove the staff and Scott is awesome guy.. Would defiantly recommend friends and family....
Kecia D | Overall ExperienceVery poor
RAYSHAWN S | First ImpressionsI really appreciate the staff at this facility because my reservation was made wrong and they were willing to help fix the c problem.
Rosalyn R | First ImpressionsThe areas to swipe your access card for entry rarely functioned correctly. Most often I was denied access even though my account was up-to-date and there should be no reason the system shouldn't have approved my access.
Torey H | Overall ExperienceJacob was awesome! He has excellent customer service skills. He needs to train some of the others on how to deal with people.
CORRINA J | First ImpressionsThe staff that helped me with everything I needed to know, and being handicap I was well pleased the information that was given to me to better help me. Thank you very much.
JIMMY R | Overall ExperienceThe store manager Jacob was very helpful
dominique B | Overall ExperienceThe short white female store manager and her daughter Elizabeth were rude on numerous occasions. Nothing will be done about this situation anyway but here your review
Aaron D | Overall ExperienceOverall, I had a great experience with Uhaul. Staff was friendly and responsive and accessibility was great. My only issue is that we ending up having roaches in our unit after about a month which was definitely not ideal before moving yo a new home. I was able to spray, lay traps and do weekly maintenance. The office was able to spay once as well.
Callie V | Overall ExperienceStaff was friendly but gave me conflicting information. I was told by the counter employee that I could get the unused days of my storage unit refunded. The manager said that he would not refund it because it was against policy. I told him that I would contact corporate.
WARREN W | Overall ExperienceThis location was clean but the customer service was the worst ive ever seen. I was charged for things i didnt need and they were very rude and disrespectful to me and my daughter.
Vernita S | Overall ExperienceI reserved a 10x10x10 and when I arrived it was not available, the young lady accommodated me by giving me 2 smaller units side by side for the small price Win Win For me It’s all about making the situation right and she delivered
willetta P | First ImpressionsThe overall experience was average. However, upon moving out of my storage I had a very concerning checkout. After having moved all items out I went inside to close out the account. There was a gentleman in line ahead of me. He was talking on his Bluetooth phone the entire time, and even after he reached the, he continued to talk on his Bluetooth even though the customer service person was trying to help him. I had driven 14hrs to Georgia to retrieve my household goods and had loaded my uhaul and preparing to make that long drive back to Texas. And I was a bit taken a back of the rudeness of this customer and the lack of assertiveness of the representative. He didn’t ask the customer to end his call or ask him to move aside to the sitting area to finish his call. I was very disappointed and I have worked with uhaul since 2016 and never once had this experience. Please do not allow customers to talk on their phones in the customer service line.
Tiffani T | Overall ExperienceI was charged a full month of rent although I was only in unit for 6 days. I use uhaul for all of my moving services and I believe I could have been accommodated better for the rental space. Especially since it was only 6 days into the month
kamae r | Overall ExperienceVery nice staff. Clean facility. Coveniently accessible. I would definitely use again.
kaesean j | First ImpressionsThe lady was very nice to explain my final bill.
Sonja J | Overall ExperienceNo lighting in storage. Bathrooms a mile from storage. Limited surveillance. Limited backup space for U-Haul trucks. Swipe-cards will not open gates after hours; a very long frustrating call would have to be made to U-Haul central.
Veronica T | Overall ExperienceGreat staff, very friendly, quick to assist, would highly recommend the facility, great safe location...
John J | Overall ExperienceI can’t express how amazing my experience is with them
TRACY W | First ImpressionsAwesome! Staff was friendly and professional, storage areas were very very clean. Big and easy access to load/unload. So nice I almost didn't want to leave lol.
Von M | Overall ExperienceI thought that the storage would be climate control and it wasn't all my stuff got mold on it how do I do a claim
TAISHA G | Overall ExperienceVery friendly and courteous staff.
AURTHUR R | First ImpressionsThe staff wad more than accommodating.
yvette m | First ImpressionsGreat service for 3 years
patricia b | Overall ExperienceNice experience with staff ! Great price ! Nice and clean storage.
linda W | First ImpressionsI found the staff to be be very friendly and very helpful. I would definitely use their services again and would recommend them.
Raymond C | Overall ExperienceI was charged for a clean up fee way before I could actually get into the Ben to completely get my things out. I started emptying and was coming right back to grab the rest of my things and someone locked it up! I didn’t even notice the office that I was moving yet because I wasn’t given the time to.
Alexandria M | Overall ExperienceThis was the worst moving experience ever! Firstly, the reservations were placed at a location that did not have the equipment, and then both my ten-foot truck and my auto-transport were in TWO separate locations which were about 30 minutes away from each other. This caused me to move my entire move around due to the inconvenience. Secondly, I get to the storage facility and they don't have the storage I reserved, once again just placing me at any location without double checking. Lastly, I see my final statement, and U-haul charged me for a wrong drop off fee, and I reserved that exact location!! This moving service is horrible, scammers, and definitely not professional. I am not using this service ever again and I am not recommending this service to anyone. TERRIBLE. If I could give this service 0 stars I would.
Kiaira H | First ImpressionsGood experience. Very friendly and professional
Ray T | Overall ExperienceVery bad service
Check K | Overall ExperienceYour staff made all the difference, not only helpful but extremely understanding when one would be tired and cranky
Judy M | Overall ExperienceFor the most part the staff was friendly and helpful. But a couple of times I was dealing with rudeness
Darlene M | Overall ExperienceIn the past I Used several different storages. This U-Haul facility overall have been the best the very best of all. I appreciate all of the professional assistance that I received. I will be proud to recommend you to anyone And everyone.
BERTHA M | Overall ExperienceAlways welcoming and very helpful!! They best place I’ve used for storage! Thanks
Shana W | Overall ExperienceI'm very please with the service and the allowance you provided for me.
carlos e | Overall ExperienceGentlemen worked their butts off unloading my truck. Will use them again. Office staff were very helpful and friendly. Very neat and clean. 1st class outfit
Ray T | First ImpressionsThey were very friendly and helpful! Made for a painless experience.
Erik R | First ImpressionsThe woman that helped me out was very kind and helpful.
Miruka B | First ImpressionsThe only issue I had was that my access code didn’t work and i couldn’t access my unit until another customer let me in and let me out so I could leave after storing my stuff.
Doris S | Online Move InI love this location. it was always clean. They are always polite.
DEMETRIA N | Overall ExperienceMy experience with the facility was excellent. It was short term rental while my daughter looked for and purchased a home. No problems with the unit or the staff.
pamela j | Overall ExperienceAwesome employees!! Will use again!!’
Melissa H | Overall ExperienceFormer storage unit holders dumped their unwanted furniture over the weekend which drastically reduced the space available for our movers to move our items. I understand this was out of the control of the staff as they were working to get it cleared out but still was undesirable for our movers. James’ customer service was excellent! Highly recommend him & this location so long as they work to mitigate the excess furniture issue
Brit'ny R | First ImpressionsGreat experience and very nice customer service. I had mo problems.
Stephanie D | First ImpressionsGreat Service and will do business again at this location!!!!
Jamal R | Overall ExperienceI had rented a 10 by 10 for over a year. This facility always very clean. No problems, staff contacted me when my unit was not closed properly. Staff always courtesy and professional. This was hands down the best storage facility I ever used. I never had any issues with feeling my valuables were not secured. I highly recommended any one to use this facility.
Cassandra D | Overall ExperienceCant believe you guys sold my storage for less than owed. I offered to pay more than it was auctioned for. I will not be paying the balance!!!!!!!
DEMOND S | Overall ExperienceThe facility rented my unit, I prescheduled. They in turn gave me 2 closet size units and I had to add a 3rd one. My $1500 bed wouldnt even fit in the door of the unit. They basically said oh well after the Uhaul call center called them. They even had the nerve to tell me to go to another storage company after I paid just about $1000 for a one way rental. Then the unit was so small my 55 inch TV cracked and they basically said oh well and to file a claim. Insane after driving about 800 miles. Not to mention they changed my pick up facility and gave me the wrong truck. SMH never again
MARIA B | First ImpressionsThank yall
Vicki B | First ImpressionsFacilities ok, customer service ok too. Just too much worries with equipment and everything else.
Veronica T | First ImpressionsAn amazing team who went over and beyond
Tionna M | Overall ExperienceGreat facility.
DEMETRIA N | First ImpressionsI love the storage in Stockbridge well kept and very very clean
ELKE W | Overall ExperienceVery Professional, Knowledgeable and Efficient.
Anthony L | First ImpressionsThis place was the best storage place I ever visited. I will forever rent here. clean, staffed properly, has plenty of options, helpful staff… I love this place.
Angela A | Overall ExperienceDan and his staff provided friendly and great service 👍👍.
WILLIAM P | First ImpressionsWe arrived to unload the truck after 10pm and we had no access to the storage unit apparently we were supposed to purchase the 24 hour service package that I was never told about. So we had to sleep on the property in our car to keep an eye on the truck with not lock.
Aisha R | First ImpressionsDoes not have 24 hour access to outside storage units
ARIEL D | Online Move InVery nice staff, ALWAYS ready and willing to help
John J | First ImpressionsThis is one of the cleanest facility I have dealt with compared to the one I already have
ELKE W | First ImpressionsNot all staff is unfriendly but more not than are. The elevator recently has become a huge issue. Had to reset it 5 time one day while was trying to move stuff out. And we were not holding the doors open or doing anything strange with the elevator. 1 elevator for that entire facility seems like a issue. And just the wait time in the lobby for someone to help. Several little things just added up to a no recommendation. No ones on the same page with info. Such as a card not working. Was told oh thats fine don't worry about it it's not a problem just go in. You won't be fined for the alarm. Next time I came in asked someone else. And they fixed the card. So the other lady didn't want to deal with it. The security feature I liked. But now with everyone and their own rules makes me wonder if mine had been broken into would u have notified me and soon or how long before u would have noticed?
Michelle S | Overall ExperienceThe site had been vandalized by people who damaged most of the available vehicles. The only operating truck was also damaged and over the size that I actually needed. This caused me added expenses for fuel cost. In addition it was not safe to drive which I learned afterwards.
PERRY B | Overall ExperienceYou'll made it quick and easy
Aaron M | First ImpressionsJames customer service was excellent……
SHANNON D | First ImpressionsAttic area has a leak causing boxes to become soaked. There were roaches in my boxes. It was hard to get help at the office because they were understaffed. Gate didn’t work half the times I came to the storage.
Carlotta S | Overall ExperienceBest one in ga and I’ve been to a lot
DEVILLE D | First ImpressionsDue to selling my home I needed a place to store my. Furniture but after I rented I found out that the offer I made on a house went through and no longer needed my rental and when I called I was not only given the chance to turn in my space but all my money was refunded. Excellent customer service and if I need a rental again I will definitely use Uhaul rental again.
Patsy F | Overall ExperienceGreat customer service, very friendly staff...
John J | First ImpressionsThanks
April Y | First ImpressionsJames was knowledgeable and professional.
James L | First ImpressionsMy initial experience was not good because my unit wasn’t available at the location I requested on line. The staff was not forthcoming with information and it took a long time and my questions on the delay for them to tell me what was going on. I was very upset because my movers were at the bay waiting to unload . The staff members tried to send me to other locations instead of trying to resolve the issue that was created by uhaul. I had to insist that they give me 2 units, which also took another 30 minutes to resolve. My experience was horrible and I had to pay the movers for 2 extra hours because of the delay by uhaul.
Marcia R | Overall ExperienceThe access hours to the automatic sliding doors WAS NOT convenient. I arrived in the 6 o'clock pm hour...,after a long tiresome day, to unload my belongings only to find out that the automatic loading/unloading doors were locked. I attempted to reach the after hours person, Dan, with no success. This made my move-in very challenging & in convenient.
Dorothy B | First ImpressionsMy wife and I got the runaround and had to go to the different places
Mario W | First ImpressionsThe only thing that keeps it from getting a 5 star is the access transponder wasn't working. Everything else was terrific.
Terrance H | First ImpressionsLove the storage unit design.
malcom e | First ImpressionsMost of the other storage facilities are half the price, but U-Haul makes up with convenience and security.
DANNY H | First ImpressionsI am very pleased with the service I received. Thank you!
Nargis H | First ImpressionsEmployees are rude and not helpful. They argue and charge more than they say they will. They also put us in a storage room that was about a mile inside the building. Wouldn't allow us to use the entrance closest to it so we had to walk a mile everytime we took a load and unloaded.
Janna H | Overall ExperienceThanks to the employees for all the help that they provided to me with the truck rental and storage 👍🏾. Their customer service was excellent.
latonia d | First ImpressionsI made my reservation online and when I got there to check in it took 15 minutes for them to tell me that the space I reserved was not available. They recommend I go to another location after about 30 minutes. My movers were waiting and I didn’t think I should have to be the one to suffer when the screw up was U-Haul’s. I asked for a smaller second unit close to each other and it took them forever to figure it out while I sat and wait with no form of communication to update me on the lengthy process. It was a terrible experience which cost me to pay my moving company extra for the delay. This was my first time using this company and I promise it will be the last. I will also give a bad review to whoever I speak with. The customer service was TERRIBLE!!!
Marcia R | First ImpressionsGreat job by staff
ANDREW H | First ImpressionsThe facility is very clean and easy to access. There were lots of carts to assist with moving boxes in/out.
Christopher L | Overall ExperienceNice facilities, I recommend this location.
Freida P | Overall ExperienceMs.diane b was very helpful and professional. Very nice lady to deal
olivia m | Overall ExperienceGreat clean location with friendly workers.
DERRICK R | First ImpressionsAfter completing the rental of the storage unit, I was asked if I was going to utilize the unit the same day I rented, 24 JAN, I told her Yes. Around 840p, I drove my u-haul to the storage to unload, to find that the lock was still on the unit I reserved after hours. I added an unnecessary 20 miles to my total mileage, lost time loading and unloading more of my belongings, more gas because of the wasted trip, all while adding the mileage. I don't know how much I've added to this cost just because my unit wasn't unlocked.
KARVORIS F | First ImpressionsGreat staff super professional and friendly clean storage
TANQUERIA C | Overall ExperienceGreat experience. The lady working up front was very kind and professional.
Sterling W | First Impressionsn/a
Demetra H | First ImpressionsDan is always courtesy.
DEMETRIA N | First ImpressionsThis facility and management is excellent.
Angela S | First ImpressionsI was extremely satisfied with the facility.
Hassiba B | Overall Experienceanything less and I wouldn't be here
DERRICK M | First ImpressionsNeed a full time receptionist on site or more staff.Dan was very helpful and friendly.
Anika D | Overall Experiencehelped me save money as I had to get a larger unit after 2 weeks. Employees are kind, considerate and pleasant to work with.
Michael W | Overall ExperienceEveryone was friendly and very helpful. Will recomend U Haul storage space.
Anita L | First ImpressionsAmazing experience from customer service to assistance whenever needed.
Barbara D | First ImpressionsRemember that some of these storage units have vertical support beams in the units that may obstruct your ability to take full advantage of the space you are paying for. No adjustments will be made to offset the space you are losing because of this obstruction!!
Alan P | First ImpressionsGreat experience.
Demetrick H | First ImpressionsMost of my interaction was with Jacob very polite and helpful young man he went over and beyond to help me out. All the employees at this location were very courteous and helpful.
deborah w | First ImpressionsService was great staff very helpful Thanks
JAMES G | First ImpressionsExcellent staff, storage.location and equipments.
Gillian V | Overall ExperienceStaff always friendly, knowledgeable, and efficient.
Jonathan H | Overall ExperienceThe guy that was there.. I asked him if he was Jacob..he said no..and never offered his name. Not very friendly or helpful.. Got an attitude when I told him what i was looking for.. I showed him the lock from I got from another storage company and he made he eas almost snobby .. The female in the store was great. Helpful and showed us were to go..
Carol B | First ImpressionsWas charged to much for truck mileage the person Behind the counter was going to speak with the General Manager about adjusting my bill and get back to me that day he never did I had to call back and then again no help. Every time i call this facility i get someone in another state every time....
Paul C | Overall ExperienceAwesome facility, we will use you in the future!
William H | Overall ExperienceEveryone was friendly the storage area was clean and they had enough carts to help you move in and out of the facility
Jean M | Overall ExperienceDan is the best
JAMES G | Overall ExperienceThe representative in the store who helped me were Awesome!!
Cynthia D | First ImpressionsThis Facility has provided Excellent service, the staff are super helpful and friendly
Wilfredo T | Overall ExperienceGreat
Paul C | First ImpressionsStorage unit was dirty with broken green glass inside upon my arrival. The office was clean but the yard was not. I was afraid I would drive over a nail. My outside unit didn't appear secure.
MARSHA M | Overall ExperienceVery friendly and helpful staff
Wilfredo T | First ImpressionsEverything was fine.
Eula R | Overall ExperienceEverything was excellent and the staff was also
charlene G | Overall ExperienceAwesome people but not going to your storage when you need to will not cut it. Great attitudes
Valerie K | Overall ExperienceI moved out my unit and I let the office know I moved out they called me everyday until yesterday about 5:00pm one time they even called passed business hours. Smh 8/20/2019
Kiona M | Overall ExperienceVery professional fantastic service !!! Friendly staff you could ask someone a question and they didn’t look at you like you had a third eye also most important very respectful.
Patrick N | First ImpressionsEveryone was very helpful and professional
CRYSTAL F | Overall Experience😁
DERRICK M | First ImpressionsDan Collier and his team provide outstanding customer service!
Felton W | First ImpressionsStaff was excellent.
Richard M | First ImpressionsDarlene was extremely helpful and accommodating when delivering and picking up my uboxes. Appreciate her help
janell w | Overall ExperienceAfter recieving my ubox i never was aware of an autopayement for a room rented which never happened. 12 days later i was charged for a 30days renting of room. I called to asked a refund never got it.
diano t | Overall ExperienceVery good people
William C | Overall ExperienceDelivery was slow, but it was a subcontractor.
FRED h | Overall ExperienceI was very impressed with Justin he was irritated with the new system but handled it very well and seamed he was trained to the tee
mark p | First ImpressionsDarlene was great, very friendly and helpful.
Cepequa B | Overall ExperienceBest service i have encountered in 10 years the manager Dan was very professional, friendly and understanding. The staff brought us complimentary water bottles outside. A+ service.
Christan D | Overall ExperienceEveryone was friendly and really helpful in figuring out what storage options were best for me. Justin was really great and helped me figured out which unit was mine.
Brieghann C | Overall ExperienceUHaul taffer did not properly secure pin holding stabilizer foot at rear of UBox trailer I rented. The pin came out and the foot dropped to drag on the pavement at 50 mph. Lucky I had spare myself.
ROBERT W | Overall Experience