Customer Reviews for U-Haul De Hull-Déménagement Et Entreposage

844 reviews

60 Rue Jean-Proulx   Gatineau, QC J8Z1W1

(819) 777-2572

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(819) 777-2572

60 Rue Jean-Proulx
Gatineau, QC J8Z1W1

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I didn’t have the hitch installed, I just picked it up.

Stephane Denis 
Rating:
5.0

Tout était parfait! Merci beaucoup!

Edith Lamontagne 
Rating:
5.0

Excellent service!

Tim McLaughlin 
Rating:
1.0

Lack of professionalism, the rear bumper cut was poorly done and improperly sized, the team that performed the installation couldn't even attach the bumper using the chassis holes. Even when I pointed it out, the installation team couldn't resolve the issue. I also had questions about whether I chose the right trailer hitch options and wanted some advice or recommendations, but unfortunately, I found that the employees lacked knowledge. Overall, it wasn't up to the standard of a company like U-Haul. Perhaps I should have had it installed elsewhere.

Ayoub Mittouss 
Rating:
5.0

Customer did not leave a comment.

Johanne Fortier 
Rating:
5.0

I had ordered a full car trailer and ended up with a dolly. If my car ends up needing repairs to the sensors(description above) I will be very upset. As this tow will have ended up costing me much more money then anticipated.

Phillip Tompkins 
Rating:
4.0

Customer did not leave a comment.

Andre Laprise 
Rating:
5.0

Superbe expérience!

Sylvain Levert 
Rating:
4.0

Customer did not leave a comment.

Jeff Fernback 
Rating:
5.0

Customer did not leave a comment.

KARIMA BOUROUKHOU 
Rating:
5.0

Belle expérience

Alain Pichette 
Rating:
5.0

Customer did not leave a comment.

Thomas Tremblay 
Rating:
5.0

Customer did not leave a comment.

Irak'li Geluk'ashvili 
Rating:
5.0

Customer did not leave a comment.

Mario Coursol 
Rating:
5.0

Customer did not leave a comment.

Scott Moore 
Rating:
5.0

Magnifique magasin. Propre et bien garni. Le personnel a été compétent et courtois. Le camion était prêt et propre.

Luc Cloutier 
Rating:
5.0

Customer did not leave a comment.

Daniele Rioux 
Rating:
5.0

Customer did not leave a comment.

Youness Drissibouzaidi 
Rating:
5.0

Customer did not leave a comment.

Scott Moore 
Rating:
5.0

Always an excellent service! Keep it up

Perry Doris 
Rating:
4.0

Customer did not leave a comment.

Stephane Bischoff 
Rating:
5.0

Customer did not leave a comment.

Denis Carriere Laflamme 
Rating:
1.0

L’âgente Isabelle Renaud a été méchant et raciste et m’a parlé mal j’ai pas apprécié et j’irai plus jamais prendre je suis dessus elle a été méchante c inaccomplie

Alassane Diallo 
Rating:
4.0

Customer did not leave a comment.

NICOLAS GROULX 
Rating:
5.0

Customer did not leave a comment.

Jean-Sebastien Deslauriers 
Rating:
5.0

Customer did not leave a comment.

Irak'li Geluk'ashvili 
Rating:
5.0

Customer did not leave a comment.

Irak'li Geluk'ashvili 
Rating:
5.0

Customer did not leave a comment.

Philippe Gratton 
Rating:
5.0

Customer did not leave a comment.

Yves Goulet 
Rating:
4.0

your website is confusing and not straight forward. I had complications with my order because of stuff that wasn't said on the website.

Corey Schieman 
Rating:
5.0

Everything was Perfect!

DANIEL RENAUD 
Rating:
5.0

Customer did not leave a comment.

Orlando Leon cambell 
Rating:
5.0

The person that served me was very helpful and had great customer service skills.

Johanne Sutherland 
Rating:
5.0

Customer did not leave a comment.

Annik Hupe 
Rating:
5.0

Customer did not leave a comment.

Keith Munro 
Rating:
4.0

Customer did not leave a comment.

MAISON DE LAMITIE DE HULL 
Rating:
5.0

Customer did not leave a comment.

MARC-ANDRE POIRIER 
Rating:
4.0

Discounts for multiple services/package discount would make Uhaul top notch! I rented a truck, movers, two storage units and bought and morel than $100 worth of supplies. A discount would have been greatly appreciated! The young man working on Saturday February 17th at the Rue Jean- Proulx, Gatineau, Quebec, CA location is to be commended! I was there early in the afternoon and again late in the day. He delivered the same professional, polite, and helpful service both at the beginning and end of his shift. He was extremely helpful describing different storage options, taking me to the window, showing me photos, pointing to the monitor, while informing me of prices and the pros and the difference between each type of uniit. It would have been great if I could have used locks Id purchased from previous moves. I had to buy two new locks, when I already owned three.

Louise Amos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claude Proulx 
Rating:
5.0

Customer did not leave a comment.

gilles deschenes 
Rating:
4.0

Customer did not leave a comment.

HIVA AZIZI 
Rating:
5.0

Customer did not leave a comment.

JEAN-cHARLES GIBEAULT 
Rating:
5.0

Customer did not leave a comment.

Marcel laplante 
Rating:
3.0

Customer did not leave a comment.

Jaymi Rice Beaudoin 
Rating:
1.0

Un système qui arnaque les clients en affichant un prix et facture un autre prix mauvaise expérience for me i never us this compagny never recommanded

Mamadou Bah 
Rating:
5.0

Customer did not leave a comment.

Guy Lajoie 
Rating:
5.0

Customer did not leave a comment.

Brett Potter 
Rating:
5.0

Customer did not leave a comment.

Daniel Houle 
Rating:
5.0

RAS

Mathurin Talom 
Rating:
5.0

everything was perfect. no problems at all. Will rent from you again if or when needed.

Irene Plouffe 
Rating:
5.0

I have nothing to add. Every thing was Perfect!

DANIEL RENAUD 
Rating:
3.0

Next time i ask for furniture pad make sure to give me some. Also when i remt a storage i wiuld appreciate not having a fuck up and having to change for a bigger one because of a “system bug”. Still waiting to see what you guys charge me over because of that fuck up

Jimmy Jarvis 
Rating:
5.0

Other than the self checkout, everything was perfect!

Eric Lamoureux 
Rating:
5.0

Amazing service and well stocked location.

Shelly Leblanc 
Rating:
5.0

Customer did not leave a comment.

Marc Andre Brunet 
Rating:
5.0

Great service.

THOMPSON ASANA NTSANG MBA 
Rating:
1.0

Only one person in. The place to serve 5 customers at the same time I waited for 50 min

Mohamed Fathy 
Rating:
5.0

The service was excellent for both pick up and return. The only issue, and it is an important one, the tires of the truck had absolutely no traction. It was extremely dangerous during the storm as we almost got stuck at 3 different places. On the highway, we had to drive 60km per hour because of the lack of stability . We understand that trucks are plated in Arizona and therefore they are not required by law to have winter tires but the company should do what is right for the safety of customers and other people on the road, and put winter tires for trucks being used in Quebec during the winter. They could charge more for it but at least they would not put the safety of people at risk.

Pascale Legault 
Rating:
5.0

Customer did not leave a comment.

Andre Laprise 
Rating:
5.0

Good

DIALLO ALASSANE 
Rating:
5.0

Customer did not leave a comment.

Dominic Tremblay 
Rating:
5.0

Bonjour, je ne me rappel malheureusement pas du nom de votre préposé, un homme d’une cinquantaine d’année… il a été absolument parfait coté service-client: patient, connaissant de ses produits, a fait des suggestions judicieuses, m’a bien expliqué les règles. Cet employé devrai assurément recevoir une augmentation salariale Il est le genre d’employé qui élève votre business. Bravo à lui! Nicolas Creo, un client très satisfait!

nicolas creo-gagne 
Rating:
5.0

Excellent thanks

Pascal Lantaigne 
Rating:
5.0

Customer did not leave a comment.

carole lapointe 
Rating:
5.0

Customer did not leave a comment.

Alexandra Irakoze 
Rating:
5.0

Customer did not leave a comment.

Francois Paradis 
Rating:
5.0

Customer did not leave a comment.

Mario Belisle 
Rating:
5.0

Super merci Excellent, bien servie par Alex et Christian de très bon employés et très sympathique! Il mérite de se faire valoir! Merci 😊

Luc Bourdon 
Rating:
5.0

Competent and courteous staff. I can highly recommend them.

Horst Zerbe 
Rating:
4.0

The Rear door was defective. It would t open or close properly. I only found this out when trying to close the door at my loading location. I phoned the offices and they were helpful. But they also told me that the vehicle I had was known to have a defective door. It should have been fixed before renting it to the public! However the staff were good, friendly and had good communication.

Jonathan Wright 
Rating:
5.0

Customer did not leave a comment.

Josee Cousineau 
Rating:
5.0

Customer did not leave a comment.

Hicham Sabah 
Rating:
5.0

Customer did not leave a comment.

Richard Godwin 
Rating:
5.0

Customer did not leave a comment.

ELVIRA BIGIRIMANA 
Rating:
5.0

Customer did not leave a comment.

Christian junga 
Rating:
5.0

J'ai beaucoup apprécié mon expérience. Joyeuses Fêtes à toute votre équipe!

Mario Villeneuve 
Rating:
5.0

Customer did not leave a comment.

Amani Jislin Bij Musafiri 
Rating:
5.0

Everything is fine. Friendly location

TSHIENDEETIENNE KANYINDA 
Rating:
3.0

Found a Crack pipe in the cab moments before going through the boarder. Real glad I found it as I was searched and it would have put me in jail I'm sure. Tires need to be balanced it was a very long and uncomfortable ride and shouldn't have been

Rob Clark 
Rating:
5.0

Customer did not leave a comment.

Daniel Hotte 
Rating:
4.0

Customer did not leave a comment.

Cheryl Neumann 
Rating:
4.0

Good experience overall. My only concern (complaint) is that the 10' truck van doesn't fit a refrigerator. Since I rent the vehicule especially for this purpose, I was really dissapointad once at the location that I need to place my item lay down and not stand up. This could potentially damaged my refrigerator since its not good to move it likewise. If I would knew from the start, I've would rent a pick up, and not only save me from this inconvenience but also save me lots of moneys. Bonne expérience dans l'ensemble. Ma seule préoccupation (plainte) est que le camion fourgon de 10 pieds ne convient pas à un réfrigérateur. Comme j'ai loué le véhicule spécialement à cet effet, j'ai été vraiment déçu une fois sur place de devoir poser mon objet allongé et non debout. Cela pourrait potentiellement endommager mon réfrigérateur, car il n'est pas bon de le déplacer également. Si je l'avais su dès le début, j'aurais loué une camionnette, ce qui non seulement m'éviterait ces désagréments, mais me permettrait également d'économiser beaucoup d'argent.

Olivier Gauvreau 
Rating:
5.0

Customer did not leave a comment.

Stephane Paquet 
Rating:
5.0

Customer did not leave a comment.

Crisco Cortez 
Rating:
5.0

Heat the truck for customer. It was cold inside.

Ronald Fortin 
Rating:
1.0

Manque de professionnalisme .

mariame ngo bekok 
Rating:
5.0

Customer did not leave a comment.

pierre legault 
Rating:
5.0

Friendly staff, great new location. Highly recommended.

wayne lynch 
Rating:
5.0

Customer did not leave a comment.

Montpetit joha 
Rating:
2.0

J'avais réservé 1 mois à l'Avance pour un camion 20'' et la veille on m'a téléphoné pour me dire que j'aurai seulement un 15''... très décevant car j'habite loin et j'ai dû faire un voyage de plus... donc = GAZ et frais en surplus :( TRÈS déçu car j'ai reçu seulement $50 de remboursement ce qui n'étais pas du tout équitable vu la distance que j'ai dû faire en plus :( :( :(

Natacha Gervais 
Rating:
1.0

Customer did not leave a comment.

Sean Cornish 
Rating:
5.0

Customer did not leave a comment.

Benoit Gosselin 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre Gendreau 
Rating:
5.0

Un bon acceuil avec un excellent service merci toute l'equipe

karen hagi 
Rating:
5.0

Customer did not leave a comment.

Hamad Alali Alswidan 
Rating:
1.0

Please provide all of the materials in this email in English. The only reason you think that I speak French is because you, Uhaul moved my pick up location from Ottawa to Gatineau.

Dexter Halsall 
Rating:
5.0

Super

Mario Belisle 
Rating:
5.0

Customer did not leave a comment.

Robert Osborne 
Rating:
5.0

Customer did not leave a comment.

Marie-France Boucher 
Rating:
5.0

Customer did not leave a comment.

Mario Belisle 
Rating:
5.0

Customer did not leave a comment.

Nicolas Langlois 
Rating:
5.0

Customer did not leave a comment.

Dani Ryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Landry Rakotondrafara  |  Overall Experience 
Rating:
5.0

Excellent service et rapide

COOP SCO OUTAOUAIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas Martineau  |  First Impressions 
Rating:
5.0

Customer service super and efficient .thx

Steve Walsh  |  First Impressions 
Rating:
5.0

Your front desk person that day was next level - friendly, knowledgeable, professional, composed, confident and definitely put customer first. My experience with your specific location was memorable!

Jean Kim  |  First Impressions 
Rating:
5.0

Contrat et documentation pour l’entreposage doivent être accessible en français. Ainsi que le lien pour ce sondage français ne fonctionne pas. Au Québec c’est la loi.

daniel Hebert  |  First Impressions 
Rating:
3.0

Beaucoup d'erreur a été fait dans la location de l'unité. On a du se rendre 3 fois sur place pour régler les problèmes. Ensuite passez beaucoup de temps au téléphone pour finaliser la transaction. Personnel très sympathique et voulais trouver des solutions. Probable que les problèmes venaient du système informatique

sophie michaud  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful. Really quick and efficient as well.

Rebecca MacKenzie  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top