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tammy wCustomer Reviews for U-Haul Center of Brunswick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our experience was awesome sauce!
William CRepresentative Honesty was knowledgeable about all products and offered me safer alternatives for my needs within my budget.
Daphne CNothing at this time
Joseph SCommunication was so poor during this entire process. I should not be able to request a delivery date for a day that is impossible for delivery. I should not have needed the movers to be the ones that tell me how the uhaul system works. The center in Brunswick was not at fault. The entire U-Box system is flawed and should be remedied soon. I will not recommend this system to friends or family moving. It caused more stress than it was worth and the customer service was not helpful. Everything became my fault despite U-Haul's lack of communication step by step. I hope you remedy your communication and figure out a better system for the platforms to all work together.
MICHAELA GThe employee on Sunday was polite and helpful. His friendly character was impressive. A real human being and a valuable asset to your company.
Motte TYou’re doing it. Customer friendly!
CLARK GNothing Great Service!
melissa pTheir service and staff were very friendly and helpful.
Lonnie TFirst time here but staff was friendly and responded well.
Jeffrey BMake sure installers remember to hook up muffler when finished :)
KAREN MPrices were way too high.
Brad TThere are other places to rent U-Haul. Disappointed only one pick up in inventory. Clerk at desk was unfamiliar with check out procedures and getting me a receipt when rented van was returned. Finally got someone at corporate customer service Ashley, who was awesome and sent my receipt right away. That Brunswick, GA location should train staff better before leaving them alone on a weekend.
alex gYour app wouldn't work for us to do our return.
brian wquick efficient
Frank GI was service by Joey and his customer service was refreshing and joy able I was in and out and satisfied with how they help me since I actually end up coming to the wrong uhaul place but I’m happy I did when ever I need to use Uhaul again I’ll definitely will reserve with them 10/10
Shanika MWill use location again
Gary GGreat job on both ends. The representative setup my transport, properly attached and inspected the transport to ensure proper operation and a safe trip. The receiving representative made room for my transport to be turned in. She greeted me at the door, assisted me outside and processed my turn-in. I am pleased with both ends of this organization. I don’t want to get the gentleman that assisted me with my reservation.. he made sure that my specs and transport specs were compatible and that I had what was needed. Great experience!!!
will fALL WAS GREAT EVERYONE WAS VERY HELPFUL THANKS
David SVery professional staff..
Rex HThey take forever to send the money back.
Kimberly AI’ve rented a box truck on Saturday and when I went out to the truck, the rear door was halfway open. Inside were many boxes and trash. Then I put the key in the ignition and the distance to empty showed zero and the gas gauge was below E. I went back into the office and told the lady that was working about the situation. She merely said I’ll notate the contract and that was it. Did not offer to clean the trash out of the back or nothing. I was lucky I made it to a gas station to put gas in it. And because I could not utilize the whole space, given the trash inside of the box, I had to make multiple trips to, and from my house to the storage location. Very poor experience.
JOHN LI reserved a 15' truck via u-Haul app. That went smoothly except for the morning of pick up. I checked the sign-in the evening before to be sure it worked with ID and password. It did. But the morning of, it would not recognize my password, asked me to change it, which I did. Then it still refused my sign-in. I went inside and completed the process in person. No problems other that the wacky app! Good experience overall.
Nancy KPersonnel training on the reservation system. I only needed to change my dropoff point but the person on the desk was unable to do so. Told me to not worry about it after 30 min of attempting to make the change. Drop-down menus did not list Denver, NC despite that the are 3 dealers there.Not a confidence builder. Day of pickup, I asked the desk agent to try again. We have to re-do the entire reservation (30 min) and it still was wrong. I called in transit to destination, got handed off finally to "scheduling" who were able to make the change over the phone.
John VPlease create some type of doorbell, the front desk is often unmanned as there is only one person on duty and they are often out in the lot helping customers. It would be great to have some type of doorbell/buzzer to alert them that someone is there.
Emily GThis was a great experience. First time I have rented a U-Haul in a long time. The store was well stocked and clean and they had every type of vehicle I could ever imagine I needed. The service was excellent. Check in was easy and prompt and they were very helpful. I have recommended this place to several of my friends already and my daughter has already use them. This is a great store
Mary JI was over charged by $ 62.00 and now have to fight to get my money back
Arnold MGreat job, quick in and out.
ROGER ON/A
Evans WThey charged me for a dolly and never gave me a dolly then told me it would take 30 mins to refund.... All I wanted was what I paid for.... Truck was empty.... What was I paying for....? Glad it is over!
mary rMade the process easy.
Jim PFriendly, professional and fast.
Kimberly JThe reps did a great job. The trailer was a bit of a walk from the office, it was clean and the gentleman that hooked up the trailer to my car made it look effortless. Will rent from there again.
Paula MI origonly rented a pick up truck and a car trailer and when i went to pick it up not only did i have to wait two and a half hour before i got waited on i was told i could not use my bank card or pay cash i had to have a major credit card! I was then told i could use my bank card to rent a larger truck at the same rate as i already wasted so much time already i agreed ! Not only did U Haul not have me down for that truck they tell me when i returned it that it was showing i had traveled over 1 thousand miles and i owed three thousand dollars!I thought it was a joke and then the manager on duity discovered the mistake .I told him about the issues that i had with the truck ,clanking noise when going into gear ,high R,P.M.s which caused high fuel usage and problems getting the light's to go off! The manager stated to me everything was strightened out and owed no more money and even signed a statement to the fact.I checked my banking account and a charge of95.00 was charged to my account after i had already paid for everything, if this is not put back in my account i will contact my attonery and sue for my money back and damages.I will never use your services again and will let everyone know just what kind of shady business you are running!
dewey gGreat service and quality equipment!
KEITH WYour employees were courteous and helpful
George TThe gentlemen who helped me were very nice, cordial, and professional. Was a pleasant experience checking in in-person.
Emory LALWAYS GREAT SERVICE AT THIS LOCAITON
Nesbit KMr Bernie and Mr Howard went way out of their way to get me set up for this very long one way trip to relocate back to New Mexico. They lined up a 15ft truck for me, attached my car securely on a tow dolly. Things went very well, much appreciated!
lynn hDId not get a final receipt emailed after I returned the truck. I have no idea what the final charge on my CC was.
Tom DThe van had dirt on the floor but that’s minor. The lady that helped me was very friendly. I will do business with them again.
angela nThe employees are extremely down to earth and knowledgeable. I ordered a smaller truck that ended up not being available when I arrived. They had the next size up ready for the same price as the smaller truck. Very grateful I got my move done with no issues. I will use this location again and send everyone I know there. Some times a smile and great customer service makes all the difference.
jamell tGood equipment ! Great service.
Michael KFive star customer service from beginning to end!
Alex SThe manager was excellent.
clay hGreat services
John MClient service gal was excellent.
Richard MStaff were very friendly and helpful. I was impressed with Joey at the desk and his ability to multi task. He was great.
Travis YVery unprofessional. Over charged my card
Christina GNever received an email stating final cost and that I had dropped off the rental
Emily SWork was very nice and helpful great fast experience.
andy sTruck smell like straight cigarettes!! Hesitated to crank up and I was OVERCHARGED!
Amariona BWe really appreciated the quick and friendly customer service!
Kyle BHave staff give a quick orientatin to the vehicle being rented, especially if renter must drive after dark (to be comfortable knowing where lights, defroster, etc. are located.) For my recent rental agent Cassandra was friendly, polite, and helpful. Much appreciated!
lynn hThe truck was raggedy, the passenger seat belt did not work, the truck was very shaky during the drive, the check engine light was on, it burned ridiculously amount of gas(unusual) the truck was hideous and crappy. I had broken dishes because of this sorry truck. The staff was nice but they pushed off the there most awful truck to get it gone.
John J