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changali mCustomer Reviews for U-Haul 24/7 Storage of Worthington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very friendly and nice
cynthia fWonderful experience and I am glad that I made the stop! ??
sharla wThe manager of the store was very helpful and nice. I have experienced customer service at its worst, however my customer service experience was great. Would definitely recommend this location.
Katherine EWould be helpful to have light inside the storage unit.
CYNTHIA KThe employees was very helpful and kind
Dolores WWhile it's great that calls to a location that is not available get routed a U-Haul Call Center the handling of reservations or at least mine could have been handled much better. I placed a call to this location in Duncanville at 08:40 CDT as it's less than 3 miles from my house. I requested a a pick up truck, was given reservation number 84502513 and said it would be ready in an hour which I thought was odd that I just couldn't go and get it and was told I would get a call when ready. Instead of waiting for a call I gave them the hour and went to the Duncanville location at 10:00 CDT where I was told that they do not have pick up trucks and I had reached the call center as my call had rolled over. While talking with the woman there I got a text form U-Haul that a truck would be ready in Dallas (10 miles away) at Noon. Fortunately I was able to get a cargo van which suited my purpose from the Duncanville location. The woman at that location was able to cancel my original reservation for me so I didn't have to make an additional call. The call center agent should let the customer know that they have not reached said location and let them know how they are going to help them because having known up front I would be waiting an additional 2+ hours and not too mention addition drive time and distance I would have taken a different approach.
john kNo improvement needed...Staff was so kind and friendly.
jamia cMerwin and Eloise were friendly and helpful. Got me in and out quickly!
Kristine YGreat Service!
Kathy APlease do not start a new software or do a computer upgrade on a Friday afternoon! Eloise and Merwin were super nice to us, but had a hard time figuring out this new program that sprung up on them at the last minute!
Phil GVery good location to get equipment. Thanks.
Adegbenga KCustomer service gets 5 out of 5 stars. From reservation to return.
Sepsimone JBetter Customer service, I was given the run around, i came in to pay a balance I owed for a truck rental i was told to call customer service they couldn't take payment contract was closes out then customer service said location had to take it that it's wasn't in there dept,
Sharonda NEloise and her husband were very sweet. When I walked in they gave me the best southern hospitality. I think that was the best experience I have had at U-haul and I feel it was the little things. The greeting and being polite. I loved the experience.
Chaaless MLighting in the storage corridors are very inadequate. When attempting to retrieve items from compartment, one is faced with total darkness. Battery operated floodlights, or lighting which turns on and off based upon position of the door would be most helpful and definitely a welcome safety feature. Thank you.
DIANE LGreat customer service!!!
Jose LHave more people like Eloise working there. She was very professional and friendly. People like her is what's missing from todays customer service. She kept the uhaul place very clean, unlike most I have been to and the cargo van was clean. Eloise was very thorough with explaining the contract and mileage. Thank you, I will make this my location for rental and if I should one day need storage, I will come there as long as the customer service is great. Tollivers
COLETTE Tgreat job?
Albert MThe staff was very kind and helpful i was delayed a few hours to pick up the truck and they were able to change the pick up time with out any problem or extra charges..will use them again if i ever need to rent a truck again
cynthia tNo changes are needed at this point the staff was very helpful and I was completely satisfied with the whole interaction. I will be back next time I am in need of a moving vehicle.
Adan SSuper friendly and helpful staff. I hope they are still around next time I need a rental.
crystal aThis by far has to be the friendliest couple in the business. They are not the closest and I have had to go there twice first I met The husband and next I was waited on by the wife and both of them are great people and went out of their way to make me a happy camper both times . Now I just prefer to go there .
deborah tMerwin & Eloise are a sheer delight to do business with! By far the best & most friendly pair that has worked this location in the 5 years that I've been storing here! They make renting a uhaul truck effortless, which helps makes moving a little less stressful. And are ready & willing to help & or answer any questions you may have. Thanks you guys! Have a beautiful day :) Samme Winkles
samme wGeneral managers were friendly, excellent and welcoming. Made me and my family feel very good under the moving circumstances that we were faced with. We will use them again in the future and refer others to this location as well.
Demetrich HHi when is my new due us November 28, 2016? Thanks Twila
Twila JWell maintained equipment good customer service will use this location for future rentals.
Ramon WGreat service all around! Couldn't ask for better service. Very nice people and will definitely rent from this location again.
Patricia SThere is no need for improvement at this time. Ms. Eloise and Mr. Winfred are the most friendly, polite, professional, kind, intelligent, honest, down home people I have ever met. There customer service is outstanding, knowledgeable and exceed beyond expectation. A job well done and wish there are more people like them today.
JUANITA DThe associates were awesome and helped me immensely!!
Heidi HEloise & Mervyn were great! Excellent customer service.
Becky PGreat customer service and well kept equipment at this specific Duncanville location. I had many mistakes from other U-Haul companies, but this one was well kept and organized. Thank you.
Jeff CThe male agent that helps us was very knowledgeable and helpful. He was super awesome!!!
alexandria jAll of the employees had a great attitude upon my return of the uHaul truck.
Shawn MNothing. Customer service was Great!
Ri-Chardrianne PExcellent service!
John SOutstanding Service! It was a pleasure to work with the company and facility.
Michael LThe person who helped me out today was super friendly and very knowledgeable about Uhaul products.
Dionne MNothing everything was great . Management was very friendly. Thank you
barbara fExcelent
pablo tManager Merwin is extremely rude. Poor customer service.
Kelli HNo suggestions. I am a repeat customer and will use this location again in the future.
Jeanne RMerwin & Eloise Rylaarsdam were so gracious and helpful. ....they are apparently new to your company and in training. I appreciated their commitment to service.
delwin aNo improvement needed. .. all went very smoothly. Zach was great.
Polly RThis was the fastest rental I have ever experienced. No problems, no delay, no issues....Great personnel.
Edwin CMichael gave excellent customer service!
KELLI HThe young lady that took care was so kind to hold for me a cooler that I had forgotten in the van that I needed for a company outing this morning. She said "If you would not have come in I was going to call you and let you know it was here" great service
MERCEDES CEverything went perfect!
Shardae MI had no issues. The rental was so fast over the phone and it was ready to go when I got there. Quick, easy rental.
robert rThe process was easier then I thought. Customer service was excellent.
Kyana PThe guy who helped my husband was very helpful. Nice to finally have a helpful person with Uhaul... After being sent a different address for drop off of the truck and a different address for storage, i had to call the main location and actually Duncanville location to make sure everything was good to go. While finishing up the reservation, the guy found out I was charged like 15,000 extra miles. Luckily he got everything squared away so we didn't have to pay extra. Good way to end the day after all the back and forth and confusing reservations details from the beginning.
tori hVery helpful
Ermelinda Fmake sure that you are on time when you make an appointment
Rodney BThe guy that took the truck back behind the counter had no kinds of manners didn't say good morning or thank you are anything he had me to go and refill the truck when it was already on full,when i refilled it of course it was passed full,to me he was a mothers day jackass,unpleasant, not courteous at all.If I had to rent another it won't be from that facility.
SONYA BEFFICIENT WITHOUT ISSUES
LEONARD WThe staff was very pleasant and professional. Thank them so much for a very pleasant experience.
Melba JVery pleasant young lady.
connie hStop charging for mileage
Sharon RThe representative at the above location was very kind and friendly.
WILDERETTE STruck leaked and our boxes got wet! If you know the truck leaks don't rent it out. We were informed nothing could be done.
Margaret A