Customer Reviews for U-Box Moving & Storage of Tempe

Rating:

5.0

very smooth - great communication with Scheduling drop off and pick up. all around great experience

Rating:

5.0

Great first experience with UBOX. I’d use them again and will let my associates know.

Rating:

5.0

Thanks for all your help and making my move. Smooth to Arizona Diane Littlejohn.

Rating:

3.0

Our items was in storage called and had delivered

Rating:

1.0

I hired movers to pick up my container. They were given the incorrect box. Then when they went back and retrieved the correct box. They weren't informed that Uhaul had screwed the box shut. I had multiple items broken. Including my entertainment center.

Rating:

1.0

The quote was wrong and Uhaul forced me to pay an additional $110 to get my stuff. The "accommodation" they offered - to come pick up the pod myself - was obviously worthless. I was extremely dissatisfied with this improper adding of fees. In addition, the pod was picked up in Los Angeles, two days late without explanation. Overall, a very frustrating experience and the hidden costs changed the economics. I would probably tell people to find another way.

Rating:

2.0

All of the promised dates were b.s. The boxes were dropped days late in Tempe. They delivered to destination days late. All terrible.

Rating:

5.0

Great all the way around ... great people and good process structure

Rating:

5.0

Thank you for an easy, helpful experience!

Rating:

5.0

Contents in the container ship and arrived safely

Rating:

3.0

Was quite upset and took much of my time to make multiple calls with waiting on hold and speaking with various people. Well before delivery date I set up time. I wanted to have movers come to unload the same day, 11/29/23. Your agent said would be in the morning she thought, so just tell movers to come in afternoon. I said, when in the morning, lady said you should be one of first ones on route, but can not confirm time until the day before, you will get a call from uhaul the day before. I said will need to know for sure you are coming that day, as can't set up movers on a "should." She said, oh movers know how to work with us so should not be a problem. I said, can't risk that so will schedule movers the next day. Come the afternoon of the 28th (day before uhaul is to drop off), I still have not heard from uhaul. I call and told, they sill call you before 6, everything is on schedule. Come 6, still have not heard so call uhaul and get passed around alot and finally get a lady in Scottsdale office and when I say who I am and why calling, she says, "I heard of your situation." Ouch, I said that does sound good and what is going on. She said the Tempe office can't fit you in their schedule and they have asked Scottsdale to help and Scottsdale is seeing IF they can fit you in sometime late afternoon on the 29th. This is very upsetting as made plans for afternoon of the 29th and important that come in the morning, to speaking of the uncertainty of being told, IF they can fit you in. I express my displeasure and lady said would refer to managers to figure something out. The next morning have not heard so called and was told uhaul would be there in the morning and they were. So bottom line things worked out but I was not at all happy about stress and time spent to make sure things were done correctly, especially in that had set time well in advance of drop off date

Rating:

4.0

Very pleased with the entire process, easy to use, secure and saved me over 50% on my move. Will definitely use again and highly recommended

Rating:

5.0

Excellent communication, timely service and all items arrived well and with everything intact. Would recommend!

Rating:

4.0

Lots of phone conversations about each step of the process - too much verifying.

Rating:

5.0

Took over two weeks. Thought it would only take one

Rating:

4.0

The Store Manager and Staff were very Helpful and Friendly in Mckinney.Please Recognize them for a Job Well Done. Stephen Kowal

Rating:

5.0

It was so easy they brought the boxes, I had a moving coming pack the uboxes they were done in hour they brought them back to you. I had a couple of days before they shipped out was able to bring some more things to the Uboxes and they shipped them out the next day to TX from AZ they arrived in 2 days earlier than they were supposed to get their. Easy peasy.

Rating:

5.0

U-Haul Ubox is the best option for moving college students. We moved everything in to the box at the end of the year and they took it away to air conditioned storage and dropped it off on the next year’s move in day.

Rating:

5.0

Thanks to smooth movers it went well But your app and order number is confusing My original location was Houston then transferred to Phoenix It was impossible to track the order number

Rating:

5.0

Tracking/explaining stuff on the website better

Rating:

5.0

Everything went great

Rating:

5.0

Dealt with this location twice and Alfonso made it so smooth & easy. If every uhaul location had an Alfonso uhaul would be amazing. This location by far is the best one thanks to him. Yall need to train your other employees to be like him!

Rating:

2.0

Improvement is needed with communication. I had such a mix up from Az to Pa.too much to elaborate. No one was on the same base. They didn’t know if they were coming or going! I would recommend going to a nearby u-haul dealership and stay with them throughout your move ( keep in contact with them over the phone) . Do not call the 800 number or use their u-haul web site.

Rating:

3.0

Had too many pads, so couldn't get as much in the pods as I needed to.

Rating:

5.0

I love Uhaul Im loyal customer and there amazing ✌️

Rating:

5.0

Both of my uhaul drivers were nice and professional.

Rating:

5.0

All four ladies (two who dropped off and two who picked it up)the box were great and helpful and friendly.Thanks

Rating:

5.0

Thanks

Rating:

5.0

Nothing, you did an excellent job.

Rating:

5.0

Everything was great! As a women,especially liked that women were doing the pick up and delivery.

Rating:

5.0

Excellent absolutely perfect I saved so much money on this cross country move. Also shout-out to the uhaul in St Louis on gravois they are amazing too. Uhaul you made my move so much easier.

Rating:

5.0

Tara and her helper are exceptional employees. Very kind , sweet and attentive to my issues that I had where another employee of yours delivered an empty box inside of a full box . Made no sense . However , Tara cleared it up . She truly knows her stuff. Ask her what happened with the empty box delivery ??? It made no sense at the time. Too much for me to explain. The Tara team is great !! Please treat those two well.

Rating:

5.0

Everything went smoothly. I appreciated the phone calls and text messages to keep me informed about pickups and delivery.

Rating:

5.0

Excellent service from start to finish.

Rating:

5.0

Excellent Five ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

With uhaul the experience was good. I do feel uboxes are not built for moving homes. Smaller apartments maybe. I used the 1.5 rooms per ubox and it would have to be a small room. I did package moving help with my Uboxes and that experience was terrible. The moving crew brought uboxes in 1 at a time. Take 10 minutes to fill a box and then 1.5 hours of downtime while they took 1 u box away and retrieved another.

Rating:

4.0

reduce the amount of wait time on the phone, need more help or something but the wait time is unacceptable

Rating:

5.0

I was so happy! Everything went as planned

Rating:

5.0

Anna at Phoenix was amazing.

Rating:

4.0

My Ubox arrived 5 days late because of an error on Uhaul’s end. You need a better tracking system so employees have insight into when Uboxes are shipping and expected to arrive at the new location. It was extremely frustrating to have my Ubox be late and have no one able to tell me when it will arrive.

Rating:

5.0

My movers were great from Uplifting Movers!

Rating:

4.0

Everything was great. Couldn’t use the pads so they got left in Tempe at the site. Super service and would definitely use this service again. Great job UHaul!

Rating:

5.0

There wasn’t 24 pads, but it all worked out. This experience was effortless. I would highly recommend.

Rating:

5.0

The Scottsdale team were great except that U-Haul I rented was too small and not able to fit all my belongings. I asked U-Haul before making the reservation and they recommended a small size. I wish they recommended a larger size. The Miami team was horrible, the U-Box was delivered ny a lady that was rude and not willing to help and find solutions. I had to arrange and pay the parking garage next to my building to let her park her truck. On top of that, she placed the U-Haul box in a place that was not appropriate and because of that U-Haul had to come twice and actually send a special team to pick up the U-Box. Overall very bad experience with the Miami team.

Rating:

5.0

I called the U-Box support ahead of time and scheduled for a pick-up time of 8AM, but it turns out that this facility did not open until 9AM. I showed up at 8AM and was greeted by the staff. The staff on-site were extremely friendly and helpful, and was able to get me everything I needed and out the door before 8:30AM (even though they were not open yet). I had a great experience at this facility and would highly recommend it.

Rating:

5.0

I didn't interact with this uhaul location at all, but they stored my ubox nicely and nothing was wrong. So very good!

Rating:

1.0

YOU JUST PLAIN SUCK. NO COMMICATION AT ALL A WEEK LATE A VERY BAD DEAL

Rating:

5.0

Fantastic service!

Rating:

1.0

DO NOT RENT A UBOX FROM UHAUL! The communication around providing any information about the UBox location and expected delivery is terrible. Multiple U-Haul locations and various employees had no way of knowing where, when, or even if we could expect arrival of the UBox. They use unreliable 3rd Party carriers that give very little information to UHaul and do not communicate to scheduling, UBox support, or any other customer facing facet of U-Haul. If U-Haul is going to use 3rd Party carriers to move these units across the country, they need to develop tracking systems and avenues for communication between UBox support staff and those carriers. Provide customers with timely updates and communicate when delays are expected. I had no communication from U-Haul, whatsoever, despite calling almost daily. 10 + days of delays without a single shred of knowledge about my UBox. Numerous employees promised to return my call, but none of them did so. Also a recommendation to adjust the expectations you set for when a UBox is delivered. Change the information on your website and do not advertise times that are not even close to being achievable. Set clear and realistic expectations for your customer’s around when a UBox is “scheduled” to arrive. My box was over a week delayed, despite being advertised as a quick affair. I was also promised compensation for every day of delay and have not seen a penny of that. I’m sure I’ll have to call in and spend many more hours on the phone with staff who are untrained and uncaring to help customers solve their issues.

Rating:

5.0

All around great service, thank you 😊

Rating:

5.0

One of the best customer experiences I’ve had. The texts prior to getting a call were excellent and helped prevent me from playing phone tag with the representative. Each person I spoke to was friendly and helpful. Keep it up!

Rating:

5.0

I had an excellent experience with U-haul box

Rating:

3.0

I received notifications about drop off and pick up hours after they already happened. And my boxes were delivered late because they said they called to verify, I didn't answer, so they moved the delivery date 4 days later. My phone didn't show a missed call, and I didn't have a message. So I find it hard to believe they called.

Rating:

3.0

I was not recomended the correct number of containers. I was in need of three additional containers which U-Haul did get but at a cost. U-Haul more then doubled my cost which I had no choice to pay so I could get my things back. The people were awsome and willing to work with me within the U-haul system. No one could tell me why my cost more then doubled.

Rating:

1.0

Do NOT use the uhaul pods for moving. I had a horrible experience. The pod arrived damage for load in - making it very difficult to shut the door fully. I put a padlock on each door so that they couldn’t just be opened for someone to access my things. The pickup for my pods to be moved was late - I only found this out because I called for an update on shipping. It was slated to be there 5 days later than originally scheduled. When I asked for tracking info, they said they only know when they get picked up and delivered and don’t have tracking info or a time frame of when they would arrive. Luckily I realized I had an AirTag in my bag that was in one of the pods, so I was able to track it that way. When they arrived at my destination, the pod that was already damaged no longer had the locking mechanism on it because the screw for the mount had come completely out of the wooden ubox frame. The items in my second pod were completely shifted around and had fallen all over the place. If I was able to upload photos, I would. It was horrible. Overall bad experience, quality and process.

Rating:

4.0

excellent service. All the drivers I dealt with were friendly and approachable. On time and expedient. My one regret is that I don't plan to move again so that I will not need your services any time soon but I have already recommended your company to others.

Rating:

5.0

Drop off was easy and convenient

Rating:

3.0

The CS agent that I spoke with initially only offered two boxes and didn't really inquire about large items being shipped. For example, a 2 bedroom for one person can have a lot more furniture than the next depending on whether they have dressers or just beds and the size of those items. Also, it would be nice for them to use a reference as to the size of each box so once can have a better idea of the size. Fortunately for me I asked for one more box before I ended the call, otherwise I would have been screwed.

Rating:

5.0

Excellent customer service. Our move went very smoothly with no issues at all. Highly recommend this location.

Rating:

1.0

Customer service skills are lacking as well as training and communication. Also don’t hire thieves

Rating:

4.0

I absolutely loved the Ubox to send multiple items to a different location. The service over all was excellent. The annoying part was that I was receiving a call from staff almost weekly, to learn that the person I spoke with before regarding details of pick-up and delivery did not document the arrangements so I had to repeat myself frequently and this caused unnecessary stress and worry and I became angry. this was not customer service it bordered on harassment. I am grateful for the process. Thank you

Rating:

1.0

My ubox was 5+ days late. Per contract there is a $50 per day charge back to uhaul for each day late. Still waiting on remuneration for said incident

Rating:

5.0

The Best group of people I ever had help me. I’m recommending U-Haul and U-Box to everyone I know!

Rating:

1.0

Did not answer the phone when they were supposedly open. Was charged for storage after my ubox was returned. Filed a case, didn't get a call back. Had to keep calling to get it rectified. Spent hours.

Rating:

5.0

you guys are the Best, why would i go anywhere else. THANKS TO ALL THAT HELPED IN MY MOVING NEEDS

Rating:

5.0

Manager very pleasant and efficient. Helper was also very cordial. I did have to wait for my box / trailer, but $5 charge for trailer was waived for my inconvenience. Much appreciated.

Rating:

5.0

Easy.

Rating:

5.0

I was very satisfied with the UHaul storage boxes that were delivered to my home. They served the purpose well while my remodeling was on going. Nice to have my things at home.

Rating:

5.0

Awesome service and first class employees. Everyone was very helpful and polite.

Rating:

5.0

I stored my U Boxes here for about 5 months and accessed them a couple times. The staff was great and accommodating. Sam made the whole experience seamless and easy! Thanks again.

Rating:

5.0

Was very helpful with my needs throughout my usage of the facilities.

Rating:

4.0

They were very friendly and very helpful

Rating:

1.0

No communication. It took forever to get my boxes. This facility has no clue how to operate a business. My boxes were damaged. You guys suck.

Rating:

5.0

uhaul preformed to expectation No problems thank you

Rating:

5.0

Seamless servuce

Rating:

5.0

These guys understand customer service! Thanks for your help!

Rating:

5.0

After a rough start which was not UHAUL's fault I had a wonderful experience. Excellent Manager and staff. DRIVER staff was outstanding. Thank you!

Rating:

5.0

-

Rating:

1.0

Terrible Experience. UBox was guaranteed to be delivered to location 3 miles from our house instead we got call it was being delivered 40 miles away then received email it was delivered 22 miles away.

Rating:

4.0

Overall a good experience, however, there was several times in which I called to speak to the location and was diverted to the call center after 2 rings. They were unable to answer my specific questi.

Rating:

4.0

Everyone was so helpful.

Rating:

5.0

Brianna who delivered and picked up our u-boxes was great. She took time to put the boxes where we needed them and worked around our schedule to make sure it was most convenient for us. She was great!

Rating:

5.0

My initial request for a pickup trunk was ignored by the national reservation center. Gilbert AZ went above and beyond to help.

Rating:

5.0

thank you for being available

Rating:

5.0

They were very helpful

Rating:

2.0

Local staff was fine. What wasn't fine are the lack of trucks to bring the boxes to where one lives. Both ends had breakdowns. I imagine some manager gets a bonus for cutting costs.

Rating:

5.0

very nice!

Rating:

3.0

They were unable to deliver my U-Box so a contract company delivered it. In the past, the facility has been clean and the staff have been friendly, but they are hard to reach through the call center.

Rating:

5.0

Good people and great service.

Rating:

5.0

Very pleasant staff. Clear communication. All belongings delivered in same condition when packed.

Rating:

5.0

Your customer support reps who handle the phone calls are VERY good! I would highly recommend your company for the rental of a U-Box.

Rating:

5.0

We were never at that facility - you made me answer - even though questions were not applicable- U-Box delivered to our home -- delivery staff were great

Rating:

4.0

We scheduled times for uhaul to come pick up empty pods but they moved my pickup time twice without any notification. I only found out after calling both times.

Rating:

5.0

Amazing!!

Rating:

5.0

We had 2 Uhaul boxes and delery and pick up were fantastic. Thank you for your service during our renovation. The blankets we're a great help.

Rating:

5.0

I did everything online. It was very simple

Rating:

5.0

The staff was great! Sam and Casey made the visit easy and stress free! Thanks again.

Rating:

5.0

Good experience

Rating:

1.0

Worst customer service experience of our lives. Made over 25 calls to U-Haul and still no resolution. Every part of the Ubox process went wrong. Sam L. Is the worst manager in history. Never use them

Rating:

4.0

N/A

Rating:

5.0

I did not use the facilities, but they worked hard to deliver my uboxes from Chicago. Brianna, the delivery driver was extremely friendly and helpful, even when I gave her wrong information! Great Job

Rating:

5.0

Our entire experience with all U-Haul staff has been excellent. We are extremely pleased with our interaction with all employees.

Rating:

5.0

Excellent service

Rating:

5.0

Very professional!

Rating:

5.0

Very nice

Rating:

5.0

Brianna was professional and courteous. Did not visit IHaul site

Rating:

4.0

Helpful staff.

Rating:

5.0

Very friendly staff

Rating:

5.0

Moved cross country from NYC to Phoenix and could not have asked for a more economical, efficient, and reliable way to make this move!

Rating:

5.0

The Ubox delivery driver was OUTSTANDING

Rating:

5.0

Thank you for your help!!!

Rating:

1.0

We were given incorrect information by Kevin which lead to our movers waiting for two and a half hours- thus costing me an additional $275. I was told two times i would be called back and no call

Rating:

5.0

We had the boxes and never went to the actual facility but I can tell you, the ladies that dropped them off and picked them up was awesome.

Rating:

1.0

You charged me out of the blue. Every attempt I made to call or email you was ignored. After the national organization sorted things out you sent a series of letters threatening me.with a lien.

Rating:

5.0

The only issue we had with this facility was that they are closed on weekends. If scheduled during the week all will go well.

Rating:

5.0

Smooth transaction from PA to AZ..

Rating:

5.0

I was never at this facility.. box was picked up by a 3rd party outfit. Box arrived in great shape.

Rating:

4.0

No comments

Rating:

5.0

I wish it had been open on Sunday, otherwise everything was great!

Rating:

5.0

Very good service, Sam who is warehouse manager helped me when ever I need help and in need to access my UBOXEs.

Rating:

1.0

I am being charged for a unit I dont even have. Hey won’t contact me back to give me a refund.

Rating:

3.0

we had a ubox delivered through this location, after they contacted us to verify we were home waiting, they didn't show up til the next afternoon BOTH delivery and pickup.

Rating:

5.0

Jackie, the person who delivered the U-Boxes was very polite and did a nice job of placing the boxes where i wanted them.

Rating:

4.0

The guy at Tempe was friendly and the driver who delivered tha u box . The other staff that I had spoken to over the phone were not knowledgeable. and ended up hanging the phone on me.

Rating:

5.0

Great service.

Rating:

1.0

I never went to the facility. I had trouble with getting my things delivered there was communication issues with U haul. I called several times to resolve these issues. I had 2 different ubox orders.

Rating:

3.0

I has two u boxes delivered, they changed my order to self delivery but they fixed that and had a moving company bring my things and they did great, need more than 1 day notice on what time it comes

Rating:

3.0

While the customer service was good, they did not follow through on promises made so this move ended up costing me $100 more than it should have. I shouldves had them deliver the UBOXes to me.

Rating:

5.0

did a great job

Rating:

4.0

Overall great experience!

Rating:

1.0

customer service can’t help. local stores not centrally linked. my box was placed in storage instead of shipped by mistake, final delivery delayed, then charged an extra month. was always on hold too

Rating:

1.0

It was very difficult to get this store to answer the phone . The reservation agent couldnt get them to answer either. Because of this, I did not get my ubox until 3 days after I arrived . Badservic

Rating:

5.0

I had an OUTSTANDING experience. I ordered a "Box" to ship items from Michigan to Arizona. The box was delivered as promised and delivered to AZ ahead of schedule. Loved the constant communication.

Rating:

2.0

There was absolutely NO communication from your staff or company even when delivery was two days late. Even when messages were left to have someone call me, no one bothered. Disappointed.

Rating:

5.0

Did not go into the facility itself as I had u-boxes delivered and picked up!

Rating:

2.0

All was well untilt my experience with uhaul on receiving end.. pooractions of office created frustrating and limited time to unload . I paid far too much when compared to other quotes. Refund please

Rating:

2.0

When the Ubox arrived in my town I was supposed to get a call and I didn’t. I found out the box was scheduled to go to my home 5 days later. Not happy about the communication.

Rating:

2.0

Had to call multiple times to deliver the U Box and took more than 10 days after it reached the destination.

Rating:

4.0

Wish you could deliver the Ubox more days rather than Sunday/ Monday

Rating:

2.0

My Containers were in Tempe for a week, buy they wouldnt deliver before the last day of contract. One container couldnt be opened by driver so I had to open it myself. Uhaul missed pick up day.

Rating:

4.0

Please have better communication with your customers. I was told we would have two hours notice before our delivery and we only got five minutes notice.

Rating:

1.0

I would never use the UBox service again. Terrible customer service and very poor communications!! Now I know why PODS is so successful.

Rating:

5.0

Great to work with

Rating:

5.0

From the beginning to the end , the personnel where friendly and helpful

Rating:

4.0

Tempe staff was helpful and friendly. Zero stars to national phone customer support. Multiple instances during this move of over 20 minute hold wait times just to be transferred to the wr