Customer Reviews for U-Box Moving & Storage of Tampa

220 reviews

4001 E Lake Ave   Tampa, FL 33605

(813) 242-4295

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Office Hours

  • Mon-Sun: 9 am–4 pm

Services at this Location:

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(813) 242-4295

4001 E Lake Ave
Tampa, FL 33605

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm
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Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TEVFIK MENTES 
Rating:
5.0

Customer did not leave a comment.

Michael Theriault 
Rating:
5.0

This was one of the best experiences I have ever had with a company. The people were super friendly, helpful and delivered my box significantly early (which was a good thing.). Especially Stacy- she did a fantastic job and helped make some very last-minute calendar adjustments to accommodate the movers timing which was completely out of mine or her hands. Stacy in Tampa gets the employee of the month award. I appreciated her exceptional customer service and would HIGHLY recommend U-Haul to anyone needing to move important items across the country.

paulus james 
Rating:
5.0

Your customer service is the best I’ve experienced in a long time. I would recommend the U Box to anyone moving. Emails sent at each step and phone calls to provide the updates. The drivers that dropped off and picked up pod were the best and again customer service at its best. Best experience moving I’ve ever had.

eileen harper 
Rating:
5.0

Everything was great, it was inexpensive and I will use them again if I ever move.

Amy Craft 
Rating:
4.0

This was a really great experience and I think you all did a fantastic job

Connie Crites 
Rating:
5.0

N/A The customer service was great! Everyone communicated and made it a very smooth process.

Lauren Bell 
Rating:
2.0

my u box arrived with my items damaged

Madison Wright 
Rating:
5.0

Very good experience! Definitely the way to go!!!

Holly Roemer 
Rating:
5.0

Amazing team on site!

Shaun Litt 
Rating:
5.0

We have used the U-box service twice and LOVE IT! I love the extra communication and follow up. Everyone is so nice and efficient. Our items arrived 1 week earlier so we were able to get our belongings into our new home even sooner! Love, love, love this service. Good job - U-Haul!!

Barbara Watters 
Rating:
5.0

Great experience

ANTONIETTE CINCOTTA 
Rating:
5.0

Customer did not leave a comment.

Lisa Lundquist 
Rating:
5.0

Customer did not leave a comment.

Kenneth Morley 
Rating:
5.0

Customer did not leave a comment.

Gary Simone 
Rating:
4.0

The boxes are smaller than people would think they are, it might benefit explaining they are not the same size as PODs storage containers. They also did not fit everything I had but that could have been a me problem.

Linda Haahr 
Rating:
5.0

Amazing staff, super helpful and friendly. Easy in and out!

Shaun Litt 
Rating:
4.0

The initial delivery and pick up was spot on. After that it got quite messy as I received either no information or incorrect information on where the U-box was when it did not arrive on time as promised. I spent a lot of time on the phone and wasted a lot of time, without getting the correct information on where and when the U-box would be delivered.

Steve Koehler 
Rating:
5.0

Customer did not leave a comment.

Sharon Dragovich 
Rating:
5.0

My computer monitor delivered broken, scratches on my desk and one side of my bed. I called for an insurance claim but were told there was nothing they could do if there were no visible damage to the container.

Cicely Jeter 
Rating:
1.0

Our pods were delivered to our new home and they were all wet. The boxes of course were squished down and a lot of stuff was wet and moldy. I cannot believe that after I had reported this several times you still had the nerve to charge for storage. It was a couple days late for them to pick up. I had reported this a couple times and now will contact BBB. WE WILL NEVER USE UHAUL AGAIN. IF you can refund the last storage fee believe me thet would not even cover the things we had to dispose of because of mold.

Lucille Evens 
Rating:
1.0

I picked up four U—Boxes from storage, unloaded them and returned the empty boxes to U—Haul on the same day. Over the next three days, I received multiple texts and emails from U—Haul claiming I hadn’t returned their equipment, owed money for storage charges and needed to sign agreements associated with reservations I hadn’t made. Resolving the confusion required multiple, redundant phone calls to U—Haul over a three day period. The only positive experience involved a call with Monique who professionally and competently resolved the matter.

Brian Smith 
Rating:
1.0

Over paid damaged my hose and picked up two days later

Hector Hernandez 
Rating:
5.0

Customer service was good and kept us informed throughout the entire process. Overall good experience

Jennifer Bradly 
Rating:
4.0

Customer did not leave a comment.

Kristen Bouchard 
Rating:
1.0

COMMUNICATION. My container was delayed and I found out it hadn’t shipped the day it was supposed to be here. I called multiple times and no one could tell me where it was or an estimate arrival. I was offered no compensation for it being late. This experience was a joke and so was customer service I will never use Uhaul again.

Delaney Parshall 
Rating:
5.0

Customer did not leave a comment.

Kent King 
Rating:
5.0

provided with too many furniture pads. should have asked us if we want them. We had to go to a uhaul office to return them as we didn't have enough space in the container to carry them.

Abhishek Tyagi 
Rating:
5.0

Customer did not leave a comment.

G Holton Quinn 
Rating:
2.0

My Dining table base was broken. I would leave everything behind except that I liked our dining table and I wanted to keep it. That is why I thought about ubox May be a good option. I was wrong. They have to forcefully close the ubox as it was wooden with its door tilted after delivered. Once it arrived, we found the base of our table broken although it was wrapped. I have asked by uhall on the phone to submit a claim to the insurance company and I did but nothing happen. I don’t think that was a gentle ride as promised.

Asmaa Elkenawi 
Rating:
5.0

The gentlemen at the Lake Avenue location are outstanding. Polite, quick to action, and clear communication. Great crew.

Kent King 
Rating:
5.0

Great service however wanted to let you know that your furniture pads leave ink marks on items. Think it will come off however kind of a mess.

Joshua Sommers 
Rating:
5.0

Customer did not leave a comment.

Daryl Persky 
Rating:
5.0

Customer did not leave a comment.

Linda Smith 
Rating:
4.0

En mi casa todo estuvo excelente, muchas gracias

Sandra Toral 
Rating:
5.0

Customer did not leave a comment.

Kevin Stiffler 
Rating:
5.0

Customer did not leave a comment.

Mary A Edgar 
Rating:
5.0

Customer did not leave a comment.

Enoc Orellana salinas 
Rating:
5.0

Communication and understanding somewhat difficult at times

James Kloha 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

At this time I am sure the next customer that get service from E Lake Ave Tampa facility will be in good hands as l am. The service from ALL members of this facility is top notch, and if need it, come up with solutions. Great job.

Marco Antonio Sanudo Garrido 
Rating:
5.0

The movers had no furniture pads provided

Connie Solomon 
Rating:
5.0

Customer did not leave a comment.

susan marsh 
Rating:
3.0

Arrival location of our container was not communicated. So even after it was lost for a month, we received the arrival notice, it did not explain how to get to our stuff in some warehouse.

Samuel Simpson-Gordon 
Rating:
2.0

Customer did not leave a comment.

kathy Plichta 
Rating:
5.0

Everyone I dealt with was courteous and friendly. I would absolutely use these boxes again. Everything was on time and ready. In fact I got my boxes faster than they estimated. Great job UHaul!!

Judith Alcumbrack 
Rating:
5.0

We moved from Kansas City to Florida and the u-box were perfect for us. Easy and fast to reserve, all the instructions to load and organize the pods are on their website. They are very flexible about the dates and times, and all the employees involved in the process both and in KC and Tampa were very friendly and helpful. Uhaul deserve all the stars!

Luiza de Melo 
Rating:
1.0

Rude customer service

Evelyn Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Stacey Chaconas 
Rating:
5.0

Excellent and professional. Very timely delivery. Manager was polite and efficient.

Joanne Allen 
Rating:
5.0

Great customer service

JASMINE PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Nancy Durham 
Rating:
5.0

Customer did not leave a comment.

Shaun Litt 
Rating:
4.0

Customer did not leave a comment.

Angela Frey 
Rating:
1.0

Extremely frustrating as the office input all of my information into the moving help website and said I was good to go and then moving day a huge ordeal in which I was on the phone ALL DAY along with uhaul and moving help because my movers were compensated with mileage but they said it was my fault that I put in the wrong info? I gave both correct addresses to my house and the warehouse and still was dealing with this mess all day long. So frustrating

Jamie Wells 
Rating:
5.0

Service, from start to finish, was impeccable!! It was refreshing to see ladies behind the wheel of the trucks and forklifts! Their genuine warmth and attention to detail made the experience even better!!

Rolanda Brumfield 
Rating:
5.0

Movers were exceptional! Ty!

Pamela Phillips 
Rating:
5.0

Furniture pads actually take up to much space so they should be optional whether someone wants to use them or not. I had to drop mine off because I did not use them and they couldn't fit in the containers.

Gilbert Ayala 
Rating:
5.0

From the first call to inquire until the last step of picking up pod the service was excellent.All the people I dealt with were friendly,helpful and understanding of our situation. I hope I don’t have to move again but if so I would use..,and will tell friends and family of my great experience with u haul. Thanks to all…Linda Reinhart

Linda Reinhart 
Rating:
5.0

Customer did not leave a comment.

Kent King 
Rating:
5.0

Customer did not leave a comment.

Shaun Litt 
Rating:
3.0

Customer did not leave a comment.

Nicole Moses 
Rating:
1.0

I paid to have u boxes moved from Colorado to Florida and then was charged additional fees to have the boxes delivered once in Florida. Poor service

Michael Thiede 
Rating:
5.0

Customer did not leave a comment.

Jerrita Smith 
Rating:
5.0

Customer did not leave a comment.

Melissa WelchBarker 
Rating:
5.0

Customer did not leave a comment.

Nagarajan Ravikumar 
Rating:
5.0

Customer did not leave a comment.

suzanne mullins 
Rating:
5.0

James and Dylan were more than helpful with the entire experience. They made the entire process easy and efficient. Would definitely recommend the service!

Albert Maralit 
Rating:
5.0

Absolutely awesome! Everyone very supportive since the U-Box drop off last year in Canada and the smooth and anticipated delivery in Tampa this year. I'd like to thank the girls who drove the U-Box to my driveway in Canada and Maryssa who helped me with the cross-border documentation, she answers quickly and with a lot of good info. Also the guys in Tampa who helped me along the scheduling and payment like Stacy. At last, Sabre she's such a good vibe delivering my box. This box was mainly of memories, we're so happy to have these memories back to enjoy at our new home! God bless you all!

Roberto Oliveira 
Rating:
5.0

Keep up the good work

Joe Loracca 
Rating:
3.0

Customer did not leave a comment.

Tricia Van Rooy 
Rating:
4.0

I am super pleased with U Haul delivery time: My boxes were arrived early! If not one of the box was damaged (maybe poked by the folk lift?) and my furniture was also got slightly damaged, I would give them a 5+!

Jean Shen 
Rating:
4.0

Customer did not leave a comment.

Lisa Goonan 
Rating:
5.0

I can't think of anything more you could of done...it was the most stress free move I have ever done....I would highly recommend you and this service to anyone moving and especially an out of state move

Lauren Lawson 
Rating:
2.0

Make sure cx's belongings are taken care of and not handled improperly by staff moving the boxes in transport or loading or unloading the boxes. My merchandise was damaged and now uhaul is dragging their feet on replacing my property they damaged when I purchase the insurance to cover damages

Rene Jones 
Rating:
4.0

Customer did not leave a comment.

Sharon Moses 
Rating:
5.0

Customer did not leave a comment.

Regina Johnson 
Rating:
4.0

Wrong pick up address. 13909 Henson Cir Tampa FL. Service was awesome! Technology didn’t work very well for me. Thanks

Nadine Frees 
Rating:
5.0

Customer did not leave a comment.

Manny Coradin 
Rating:
1.0

U boxes were taken to the wrong city and then delivered late on Trailers not on the ground as requested U haul locked the boxes and did not give me a key

MARK CLEMENTS 
Rating:
5.0

Best moving experience I have had

Cecil Kegans 
Rating:
5.0

I had way too many furniture pads, lol. But that was fine. The Uhaul staff was very friendly and I enjoyed my experience . Thank you all so much! Will definitely recommend!

Michael Christian 
Rating:
3.0

Customer support at the site was fine. Corporate customer service throughout the experience as a whole has been truly horrible. I would never recommend to anyone to ever consider using uboxes as there is just so little support to be had from uhaul. The worst experience I have ever had with any company for a good or service. Highly suggest everyone go to pods or another service as uhaul will only cause issues and their customer service will do nothing to help remediate any issues in the process.

Andrew Martignetti 
Rating:
4.0

Customer did not leave a comment.

Roxanne CameronFrench 
Rating:
5.0

Too many pads

Subagar Shunmugam 
Rating:
5.0

Great service. Much better than the pod service we used.

Matt Wilson 
Rating:
1.0

There needs to be communication about why there's a delay in shipping the boxes containers. Plus, I don't want to be bounced around to multiple people explaining the same thing. You probably won't improve because...uhaul is gonna uhaul.

Alan Toussaint 
Rating:
3.0

I had way too many furniture pads and it was difficult to return them. When I FINALLY was able to return them it was 3 days and several hours of driving around. THEN they didn't note my account that I had returned the pads. It was over 4 calls and 2 hours of speaking with CSRs that could not help and getting passed around several times before I got a resolution - which was not fully sufficient, but as long as I don't get billed, I'll be OK with it.

Shawn Murphy 
Rating:
5.0

Very friendly and capable women who dropped off and picked up the U Haul box. Very satisfied. Costly though!!

Allison Pinkham 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MANE 
Rating:
5.0

Everybody was great at the Tampa office! We had 13 pods and they had to schedule them simultaneously because we can only have three in our driveway due to the homeowners association. They were terrific in working with rotating things in and out. Can’t say enough about the gals who came to pick up and drop off they were both wonderful! Thank you so much for helping make my trip a little less stressful!

Maureen Min 
Rating:
3.0

My Ubox got held up for multiple days and no one was able to tell me what the issue was. It took 5 or 6 phone calls over multiple days to get confirmation of where my stuff was and when it would be delivered.

Craig Raymond 
Rating:
4.0

Customer did not leave a comment.

Robert Gillen 
Rating:
5.0

This was a great way for us to move, moving with a van line truck would’ve been $8000 more expensive. And the nice thing about it is that you can unload at your own pace. We had a lot of pods, 13 to be exact, so we needed some time to be able to empty them so we kept rotating three or four pods every four days. And got the job done. We did hire workers in Vegas, and they showed up on time and we’re very expedient. Overall has been a very very pleasant experience, everybody we’ve worked with on the phone as well as the drivers have all been wonderful it was a very smooth transaction which, when you’re moving across the whole United States is a blessing, and we felt very safe, because we used our own locks and nothing was tampered with they kept track of the serial number on the boxes to make sure we knew which boxes would be coming so I never felt like her items were going to get lost in transit . I would do this if I had to move again, hopefully I won’t be doing that anytime soon! And a special shout out to Alicia in Vegas, she kept track of everything and told us early that she was watching to make sure everything went the way it was supposed to - absolutely fabulous customer service you’re the best!

Maureen Min 
Rating:
5.0

I’ll definitely recommend U-Hall

Curtis A Wright 
Rating:
5.0

Everybody has been great! We had 13 boxes that’s a LOT, and it has gone smoothly, really happy with the service and told some others on our neighborhood connect about how great and easy this was.

Maureen Min 
Rating:
5.0

Great

Marisha Loren 
Rating:
5.0

Your staff was excellent.

howard lewis 
Rating:
4.0

Customer did not leave a comment.

Jayne Randazzo 
Rating:
5.0

Customer did not leave a comment.

Devon Sweeney 
No reviews have been submitted for this location.

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