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Andre ACustomer Reviews for U-Box Moving & Storage Of Salt Lake City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that picked up the container damaged the trailer’s roof and said nothing. The container was damaged as well and now they’re saying they didn’t do it
Loreana PBetter help when goods are damaged.
Darren WThe crew was awesome
Joann BFrom day one, my experience was outstanding. Not that I plan on moving anytime soon, but you guys are great.
Joseph PI had 3 containers delivered to me in Shelly Idaho..these went into storage in Idaho Falls. I them shipped to Utah. They arrived on time no issues..then we had a change in plans..1 container got reloaded and shipped to Rigby Idaho..arrived early..no problems whatsoever everybody was so nice..especially the young woman who did the pick ups and delivery’s in Idaho..she did the delivery and pick up in the snow at night..thank you for her!!!
William HJust keep doing what you’re currently doing. We were very pleased with the service that we received from Uhaul and the people we worked with from Uhaul. You made a chaotic time a lot easier.
V OThe drivers (Marcia & Kara) were amazing. Very helpful and understanding.
V OEverything was ideal!
Alan KI had moving help assist with the container pick-up and return so did not have any direct contact with the U-Box storage location. The boxes had everything as promised and arrived in all the locations on time without damage to any belongings.
Marcie LNothing! The experience was awesome! Better than expected!
Mindy BEvery thing went great.
Don Pnothing...you were all great!
Dean HNot charge people for services they neither asked for nor received. Integrity…
Jason MVery surprised at how great the service and communication was. Nice work by all !! On time, answered all questions.. no BS. Will recommend to others
Jon NMy experience was and still is very bad. One of my boxes arrived 12 days late and I can’t get a hold of anyone at U-Haul to get me my guarantee money back. Also I was over charged since it was late. Not a good look for a company this large. Very unhappy customer.
JOEL KGreat move overall. No problems, good service, knowledgeable staff.
Susan MHire more people like Nicki in Pittsburgh! She did a stellar job dropping off and picking up our U-Box in our tricky driveway!
Stefano MThe entire experience was great - no suggestions of how to improve.
Uhaul made a very complicated cross country move so much easier! Every person we worked with was helpful and knowledgeable. We could not be happier with Uhaul and would recommend your services to anyone.
Angela SProvide tracking for the u box
Len RThe units leaked and ruined thousands of dollars worth of new merchandise then I was charged a $100 pickup fee that was not disclosed initially. The representative was extremely rude. I would never recommend to anyone.
Melissa JHonestly all was well with my Ubox. I would highly recommend it to people to utilize.
Jessica SLisa was incredible! She was expert with the forklift and so friendly with my family when she came to pick up the container. I had a lot of trust that my belongings would be handled with care. Thank you!
Sarah WCut the pads provided by 1/2.
Donald SAll the staff were helpful, knowledgeable, competent and timely. Can't ask for better.
Bruce PI don't think we were given the total amount of pads promised.
Linden MFantastic service, very much appreciated
Zach HThis survey is NOT for the Utah location, it is for the On-Line process and the Englewood Colorado (S Sante Fe Dr) location. The surveys for the Colorado no longer work. I WILL NEVER USE U-HAUL AGAIN!!!! Their On-Line reservation needs to change!!! If a person is wanting to reserve something at a specific location and that location can’t do it for whatever reason, don’t make that location available!!! That is the 1st issue I ran into, I reserved 3 U-Boxes at the Lakewood (Cedar Street) location and a 5x9 utility trailer with ramp and notch in nose of trailer for a motorcycle trailer. I put the reservation in 1.5 MONTHS before I actually needed it. I got a text 3 DAYS before the needed date stating that my reservation is now at the Englewood (S Sante Fe Dr) location. Since I was using a moving company to load my stuff into their truck and then unload it into the U-Boxes, and paying them $150 per hour, this made me irritated because that was an hour round trip out of the way (costing me an additional $150 for the movers). When I called U-Haul about this they stated that going through the On-Line system it does state that nothing is guaranteed through it! I told them...then why state it’s available at the location when it’s not!! They had no response other then it’s not guaranteed. So, I went ahead and did it. I got to the Englewood location and happened to catch the Manager of the location that day (Michelle...sorry if it is misspelled). Michelle initially told me that they had NO empty U-Boxes at that location!! I waited for roughly another 15 minutes (there was a line) to talk to her. I showed her my reservation # and that it was supposed to be ready by 9am, it was 10:30am when I arrived. Michelle looked it up and found the reservation. She then started texting on her phone. She finally told me that they had been “found” (they were out in the parking lot on trailers) and needed to be cleaned and prepped. I asked why they hadn’t been made ready for me already and she didn’t answer. So I told the movers that were waiting what was going on. After I asked Michelle a few more questions (that she really couldn’t answer) she became VERY RUDE and UNPROFESSIONAL!!! So I waited roughly 1 hour there while they prepped the 3 U-Boxes (another $150 that was unnecessary). Then I get to my out of state destination just to find out that U-Haul admittedly LOST ONE OF MY UBOXES!!! It took them 15 DAYS to FIND IT!!! When the U-Boxes got to my place 2 of them had the locks messed with!! Since I couldn’t prove who did that (since, per U-Haul representative uses a 3rd party to actually ship the boxes to an out of state location) I knew there was nothing I could really do. But since I have looked through them and found that roughly 20 of my boxes are missing (stolen). Then ONLY reason I am giving U-Haul 1 star is that I was reimbursed for them not keeping their “promise” to deliver all the U-Boxes on time, they also paid for the delivery of all 3 U-Boxes and the movers to unload them into my new place.
James Hwe were given a Ubox that was supposed to be discontinued with a smaller dimension than what we expected. Customer service was hard to reach and there was miscommunication among the employees.
Esther CThe pickup driver drove on my lawn causing damage. I see no reason for that to have happened except for a lack of awareness
Skyler VThe women who delivered, picked up, and then delivered the boxes on the other end of the move were phenomenal. Lisa and Tasha were friendly, communicative, and helpful. This was a great experience!
Katie CStaff was rude, never responded to phone calls and made decisions without communication.
Tesia BAwesome experience the entire time!
Ashley BTwo bowls were broken and our TV/entertainment center has nicks in it.
Kenny SWe have used uhaul a few different times this month to move across country. Every rental was easy and the equipment worked well for each of our needs. I would strongly recommend uhaul for all moving needs.
Brittney BThis is the best way to move! Reasonably priced, excellently served. You can not go wrong when dealing with true and honest professionals. Highly recommended!
Esther BThank you so much!!! Everyone I worked with through the process was amazing and so helpful.
Carly ZEveryone was always so pleasant to work with.
Michelle HThey arrived exactly at 14 days. Would've been nice to have it a little sooner!
logan cSomehow you guys are still charging me for a U-Box that was never mine at the 1515 Gallatin Pike N location. I had 2 U-boxes delivered to UTAH and I have since removed all of my items. I only needed storage for my move across country but for some reason Gallatin location thinks I have another UBOX. they failed to put the correct U-BOX number on my account. I'm still being charged for no reason!
Amanda TUpdated credit card readers and/or related equipment needed. It was very slow, non-functioning.
tim mI was not expecting the move to be so easy. I loved the call reminders throughout the process. Each customer rep was friendly and patient. Box was left exactly where I wanted. Overall, excellent experience. I will highly recommend this option to friends and family.
Christopher GOur experience with UBoxes and the trailer we rented was top- notch. From the phone support to the driver, couldn't have asked for better service.
Karlene CGreat jobs!!!
Danilo LAbsolutely piss poor customer service both times we have done this process. The delivery driver at the North Charleston location should be fired. She is rude an unprofessional.
Michael WVery good experience, no complaints
Alec MNo one could deliver my box to my new location. This policy needs to change. It was delivered to the location nearest me instead of the district I live in and I was told they cannot deliver across district lines. This caused great inconvenience as I picked the box so it could be delivered. I am too old to drag stuff around. I would not advise anyone to use u haul boxes after this experience.
donna rYour staff there is excellent!
David VAwful. Absolutely awful.
Alexxis Raffter having a terrible experience trying to hire a partial truck space through a broker, UHaul was a breath of fresh air. great communication, always helpful and friendly associates, pretty easy to reference on line information. the only improvement would be in calling in - inevitably it was either a wait or a call back.
Martha OFit my needs perfectly. And U-Box delivery persons were great with box placement and pickup. Much appreciated
alane fSchedule the pick ups more accurately. There is no reason to reschedule four times day of
Bryce JI had a good experience with U-Haul
Adolfo QGreat service!
Keri S