Customer Reviews for U-Box Moving & Storage of Hayward

867 reviews

2391 W Winton Av   Hayward, CA 94545

(510) 876-0643

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Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

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(510) 876-0643

2391 W Winton Av
Hayward, CA 94545

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eleana Manousiouthakis 
Rating:
5.0

Great service at this location!

Tiffany Chen 
Rating:
1.0

Customer did not leave a comment.

DANIEL SHAPIRO 
Rating:
5.0

Customer did not leave a comment.

Masen Ewald 
Rating:
2.0

In florida when I booked the u boxes I was given the address and phone number of a dealer in san rafael where the boxes would be sent. The boxes were sent to hayward and I was told that dealer in san rafael did not store boxes but I not that is not true as my daughter had a box sent there. when I called hayward about how to get my stuff to my new address i was told that they could deliver them for $125.00, just call to set up a delivery. When I called for delivery i was told that the delivery fee would be $350.00. When the empty boxes were picked up the truck did not stay on dirve and tore up the grass on my landlords property which I will have to fix this next week.

william struss 
Rating:
3.0

You need to listen to what customer is asking follow through correctly. Worse customer service. Will never rent a u box from u haul again. Absolutely terrible so many things went wrong.

Carla Rhoda 
Rating:
5.0

Customer did not leave a comment.

Vijay Chemburkar 
Rating:
3.0

I've had a UBox for 12 years with you folks. ALWAYS encounter the rudest woman who answers the phone in your Hayward location, IF she answers the phone at all. While explaining to her that I was 67 years old now & didn't see a way to EVER get my items, she tells me "it doesn't matter how old you are" & transferred the call. I called for several days at the end of January...FINALLY got a call back to settle this on Feb. 20th?? What the hell? Terrible service to someone doing business with you for 12 years.

Deborah Hild 
Rating:
5.0

Too many furniture pads. Took up way too much space

Alex Ballasiotes 
Rating:
5.0

Great job thanks

Zouheir Farah 
Rating:
3.0

Put the Xbox where I requested it. It was so far from my storage, and it was raining hard, thats the one thing you got wrong. They called me and I told them where to put them and still they got it wrong.

Jana Schultz 
Rating:
5.0

Customer did not leave a comment.

Karen Whitney 
Rating:
5.0

Take note that the service at the destination is not always the same as the service at the starting point. For all intents and purposes, the Bay Area service team assumed that the same conditions would apply where I was ending up. However, when I got to my destination their reply was 'We do things differently here' and I really had to hassle them to get them to deliver my pods when I was told they would be delivered by the Bay Area team. It's not you -- it's the team in Washington -- they move at a different pace...

Susan Hoffmann 
Rating:
5.0

Customer did not leave a comment.

Scott Kaneshiro 
Rating:
5.0

Customer did not leave a comment.

Lawrence Levy 
Rating:
3.0

The delivery window is too large. My drop off window was 8 am - 1 pm and my pickup window was 7 am - 4 pm. When I used PODS my pickup and drop off wind was three hours. Much more respectful of my time.

Chad Martin 
Rating:
1.0

What the hell is going on at the Ubox located in Hayward CA? After a decade I get an email asking me if I want my property? Wtf? What property? I will keep calling Monica and she hasn't called back but sent another email. UHAUL management please call me back 3603618030.

CAMI LUCAS 
Rating:
1.0

I have a dispute I was charged for 2 pods. I only ordered one.

Jeff Werner 
Rating:
3.0

My only complaint is that I still have not resolved the additional charges that i incurred when the boxes were picked up on time but they were not recorded as picked up until I called 3 days in a row to contest. It took way too long to resolve the simple issue and I still am owed a refund for 2 boxes for a month rental.

John Goelz 
Rating:
5.0

Excellent service.

Robert Reyes 
Rating:
5.0

Customer did not leave a comment.

Seung yi Lee 
Rating:
4.0

Not much, I was pretty happy with the experience. One thing that surprised me was that after shipment, the U-box was delivered to me on a trailer. That was different than before shipment, when the U-box was placed directly on the ground.Being on the trailer meant that it took up more space in the driveway than I expected. It wasn't a problem in the end, but you might mention during the booking process that this is a possibility.

Leonard Hourvitz 
Rating:
5.0

Customer did not leave a comment.

Colin Greybosh 
Rating:
5.0

My U-Haul experience was near perfect! Thank you to the entire team for helping us!

Maarten Van Horenbeeck 
Rating:
1.0

Arrived and picked up late.

Kenneth Chu 
Rating:
5.0

I would highly recommend the container service. We haven’t moved in over 30 years, this process was seamless and vey much appreciated! Awesome communication from start to finish!

Marty Fuentes 
Rating:
1.0

My belongings were destroyed. I want a refund for u-box.

Daniel Rothstein 
Rating:
5.0

Customer did not leave a comment.

Sharay Harris 
Rating:
5.0

Customer did not leave a comment.

Nikki Knight 
Rating:
5.0

Customer did not leave a comment.

Richard Elmquist 
Rating:
5.0

Customer did not leave a comment.

ERIC PENTON 
Rating:
5.0

We did not need furniture pads, so they weren't used. All of the people we came in contact with were very nice. The Drop Off Driver was very good and nice! We haven't been able to unpack all of the totes and boxes that were shipped. It looked like my husband strapped and stacked all very well and the pick up, trip and drop off in Newark, Ohio was done very well. No shifting of any of the containers. Thank you very much!

Trudy or Terry Tharp 
Rating:
5.0

Superb service and great communication. U-haul fully met our complicated moving needs.

Kurt Wiest 
Rating:
1.0

I was not told my moving container would go to Hayward. This caused me many problems trying to get my box to San Francisco. Hayward assured me of things the San Francisco location said was not possible or did differently.

Jillian Varonin 
Rating:
5.0

We were very pleased with the entire experience. The ease and quality of the communication during every phase of the shipment was flawless. Every person we interfaced with was very helpful and pleasant. The driver on the pick-up end was outstanding. He called before arriving and made sure to carefully get the container into our narrow driveway with this state of the art forklift. We could not be happier. Congratulations U-Haul for creating an outstanding way to move in a friendly, very low stress and seamless way. Sean McMurray

Sean McMurray 
Rating:
5.0

Fantastic

Elizabeth Peklo-Mulkerrin 
Rating:
3.0

My interactions with U-Haul customer service were mixed. Half the reps I spoke with over the 6 months period that I used the box struggled to located me within their system and the website never seemed to match what was actually happening, so I could not do everything online. This may well have been my own user error but the reps were not particularly patient as I tried to explain where I was getting stuck. I did have an excellent experience with both moving services that U-Haul contracted for me - the service and the communication from them was great, and they gave me tips on how to work well within the U-Haul system.

Elisa Martin 
Rating:
5.0

Customer did not leave a comment.

Michael Tanner 
Rating:
5.0

Great service and communication. Boxes arrived on schedule and were picked up promptly.

Milly Hu 
Rating:
5.0

Box delivery service was poor

Paul Merschdorf 
Rating:
5.0

Very grateful for the very personal service and assistance received from Juan in both October 2022 when I closed out 1 of my 2 boxes and then again this October 2023 when I closed out my final box.

JOHN WALTON 
Rating:
5.0

The entire team was exceptional! Great communication and timing was perfect. Thank you!

Shiloh Yard 
Rating:
5.0

Customer did not leave a comment.

Daniel Heinrich 
Rating:
5.0

Juan was so helpful to me in many ways , I use a cane and it was so thoughtful that he helped place containers in my car he checked up on me throughout the day ,saw I was in distress and brought me water ! Above and beyond! The whole staff was so courteous and gave me excellent customer service for which I am so grateful!!!

Laura Rogers 
Rating:
1.0

This was one of the worst experiences I have had with moving ! Not one person told me the same thing and nobody wanted help they just transferred my call over and over and over thank God my stuff arrived safely but the worst experience ever making this experience very stressful as if moving isn’t stressful enough I will not be recommending or using this U-Haul again

Ruby Vasquez 
Rating:
5.0

The movers I found on your website did not show. I had to call them to get a refund.

Julia Berry 
Rating:
5.0

Customer did not leave a comment.

henry holmes 
Rating:
5.0

Juan was very friendly and accommodating. He made our customer experience a very pleasant one. Thanks again, Juan! God bless you.

ROBBIN BONADIE 
Rating:
5.0

Customer did not leave a comment.

onika mann 
Rating:
4.0

I took pictures and submitted them as asked. Both times the delivery person did not look at or have them. They called multiple times. Why bother to ask for them? Otherwise, the experience was great.

Liza Massey 
Rating:
5.0

Juan was particularly helpful in loading my U-Box directly next to my truck. He was very friendly and pleasant to interact with!

Chris Keller 
Rating:
3.0

I made an appointment online to visit my box and it changed in the system. I called hayward customer service and had the WORST customer service experience. I chose to use the virtual assistant going forward. And also, no one advised me my box would be relocated from Oakland to Hayward. Oakland customer service was pretty good. The Charlotte customer service was really, really good. The team that scheduled my box delivery and made the delivery and pick up were great.

Laura Wheat 
Rating:
5.0

Customer did not leave a comment.

MOLLY KLIMAK 
Rating:
5.0

Inform people that a lock is mandatory. I didn't have one and figured my stuff would get here alright. When it arrived someone had put a lock on it and I had to get a bolt cutter to cut off the new lock.

Steven Long 
Rating:
5.0

Second time using U-Box and have had good experiences both times. Everything was efficient, good communication and timely service.

Raymond Hauck 
Rating:
5.0

At destination and Starting location had great experience and help from knowledgeable staff. Helpful friendly and organized. Thank you

DAN ORFESCU 
Rating:
5.0

Customer did not leave a comment.

Gared Jones 
Rating:
3.0

Customer did not leave a comment.

Ann Baggett 
Rating:
5.0

Juan is a superb person. He and his team worked with us quickly and professionally to get us our goods as soon as possible. Go Juan!

Maxwell Fite 
Rating:
5.0

Great customer service.friendly service drivers.

Alvin Dizon 
Rating:
5.0

Excellent team and service. I am very satisfied with the overall experience.

Ricardo Johnson 
Rating:
5.0

Customer did not leave a comment.

David Kirkland 
Rating:
4.0

We received only 12 furniture pads, rather than the 20 promised, but that wasn't an issue

colleen fitzgerrell 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lawrence 
Rating:
5.0

Customer did not leave a comment.

Alec Heckert 
Rating:
5.0

We used Golden Gate Movers as helpers to unload our ubox. They were great! They were on time and went above and beyond what was required to make sure we got our stuff unloaded safely.

andrew whitback 
Rating:
5.0

Excellent service-the Eugene location was also fantastic and helpful

Frank Shermoen 
Rating:
5.0

Customer did not leave a comment.

Ryan Jaspal 
Rating:
5.0

Eddie and his team were on time, works quickly and helped us sort out the boxes inside the house. He was very professional and friendly. Would work with them in future occasions.

Rodrigo Maillard 
Rating:
5.0

Everything was so easy and worked out great. I appreciated your phone calls, emails and texts confirming each delivery and pick up. One Ubox was rather dirty, so I would say a good sweep out or mopping woukd have been appreciated. Bur we cleaned it orerty easiky. .

Carol Nicholas 
Rating:
4.0

U-Haul changed final delivery date in Baltimore but did not inform the move in help of date change. They went to pickup U-Box and box was not ready and my daughter had to find and pay for lodging for that night. Need to have process to reliably inform move in helpers of date changes.

Stephen Snitter 
Rating:
2.0

To start, the delivery driver was absolutely fantastic and did an excellent job dropping off and picking up our U-Boxes. Bravo. Unfortunately, the driver's great service couldn't offset the upsetting and extremely odd experience we had when we tried to contact the scheduling office. The first time we called, we were told that drop-off for our U-Boxes was not possible for 5 days and were advised to call "moving help" with no explanation of what moving help is. After looking it up online and realizing that "moving help" is a website to contact private partners of U-Haul, I went on the website to look up a separate quote for faster delivery and was astounded to see prices of up to $20,000 for delivery of three U-boxes! Obviously, these figures were unworkable so I returned to call to the scheduling office. The second representative told us a completely different narrative: that U-Haul would not deliver the boxes, and that "moving help" was our only option - this was in stark contrast to what the first representative said about U-box being able to deliver within 5 days. I brought up this earlier communication with the second representative and they adamantly refused that delivery through U-haul was possible. In frustration, I asked my wife to try calling the scheduling office a THIRD TIME. This time, she got an answer similar to the first call - that delivery was possible within 5 days. Sure enough, when we scheduled the delivery through U-haul, the delivery driver arrived as scheduled. I have no idea what the second person we spoke to was going on about and It's upsetting that other customers who might have spoken to that representative could very likely have been told that their only option was to go with third parties at a ludicrous fee. Often times, customers who are moving are under a lot of stress and might feel pressured under such circumstances. The final straw was when we got the delivery bill for the U-boxes, which no one discussed on the phone. Not a single representative mentioned that there would be a charge for delivery through U-haul. My wife and I were appalled as we did not deal with any such fees at our origination location in Connecticut. We will certainly try to dispute these delivery fees and overall the entire experience dealing with U-Box of Hayward left a bad taste in our mouths due to the lack of service and under-handedness. Had we known that we would be dealing with hidden fees, we would have gone with a different service many months ago when we were comparing quotes from moving container companies. This experience greatly saddens me as we've always had good experiences with U-Box before.

Derek Mubiru 
Rating:
5.0

Customer did not leave a comment.

Merritt Hotmer 
Rating:
5.0

Better communication! Our Uhaul was delayed for three days. And NOBODY could tell us where or when it would get there. AND we received no communication that it was going to be delayed. We had to call several times ourselves to find out. Just awful. Jessie at the Hayward location was the only competent person who took the time to help us locate the third part carrier.

Olamide Babatunde 
Rating:
5.0

Uhaul totally exceeded our expectation. The staff at all sites, from Hayward to Austin were friendly, helpful, and professional. Whether online or in the store, we could not have been more satisfied.

Deborah Avilla 
Rating:
5.0

Hi Friends, This is an amazing service. I let everyone I talk to about the move to about it. It's almost too good to be true! The ability to store with you for such a humane, reasonable price and to have a box delivered anywhere, also for a reasonable price is really great. Also, the staff at our local San Rafael, CA store are adorable, friendly and very helpful. The woman who delivered the box in CA was professional, friendly and warm, and the woman who picked up in IL. was also professional and friendly. Everyone was timely and it was a smooth process from set up to pick up. Thank you all!

Heather Byrne 
Rating:
5.0

Customer did not leave a comment.

Andrei Rollon 
Rating:
5.0

Customer did not leave a comment.

Abi Baradwaj 
Rating:
5.0

Our U-box delivery people and pick-up person were amazing on both ends of our trip. Our items arrived in perfect condition. Deliveries and pick-ups were on time. Couldn't be happier (and more relieved)! Will definitely recommend U-box!!

Bonnie Niemann 
Rating:
5.0

Amazing service. No one takes as much pride in their job Lauren. She kept in contact, stayed on schedule, and even accommodated our schedule. I will definitely use your services again. Thank you so much for making our move easy.

Joseph Flores 
Rating:
3.0

This critique has more to do with U-Haul at large and how they coordinate the pick up and delivery of U-Boxes rather than with the Hayward location in particular. (The people I spoke to at Hayward were very kind and helpful actually.) My U-boxes were shipped to the wrong location and as a result arrived at the final destination days late. I had to spend time on the phone every day for nearly a week (in the middle of moving across the country), including hours on hold, before I finally spoke to someone who could even figure out how to get the U-boxes delivered to me. Everyone else just threw their hands up and said a supervisor would call me back. No one ever called me back. My delivery day was guaranteed by U-Haul, but when I reported the delay I only received a $50 dollar refund. Really?! What kind of backing a guarantee is that on a $3,000 purchase of services?! I am grateful to the one person who finally figured out how to coordinate a delivery of the U-Boxes. However the delivery did not go well. The driver arrived before the scheduled delivery window and as a result I was not home to move my car out of the garage and ended up being blocked in and unable to drive for 5 days (5 days because they could not pick up the U-Boxes when I requested). They did not follow instructions and put the boxes in the wrong order which made it much more difficult on the movers. Then, they could not even get someone to pick them up on the scheduled pick up day until I complained that I needed to get my car out of the garage and they figured out contract an independent driver to come. I am glad I got my stuff across the country but the U-Box system is way out of whack and the guarantees are impotent.

Jordan Reznick 
Rating:
3.0

Ubox pick-up/drop off at point of origin was great. The delivery and unpacking provided by the recommended 3rd party movers was less smooth, took way too long, and the service was not very professional.

Mattie Moran 
Rating:
5.0

Customer did not leave a comment.

Lori Anderson 
Rating:
5.0

vrey easy to arrange and actually do!

Maria Zupancic 
Rating:
5.0

Awesome team helped throughout the otherwise stressful process. Great value for money and great service!

Apollo Otika 
Rating:
5.0

Customer did not leave a comment.

Ethan Lake 
Rating:
3.0

The scheduling process was stressful

Jessica Suotmaa 
Rating:
5.0

The whole process was so impressive, and all employees were SO nice and helpful. Would 100% recommend this whole process!

Rebecca Pakulski 
Rating:
4.0

Customer did not leave a comment.

Antoinette Hall 
Rating:
4.0

Customer did not leave a comment.

Lucila Lujano 
Rating:
5.0

Customer did not leave a comment.

Thomas Richardson 
Rating:
5.0

Customer did not leave a comment.

Leslie Woodbury 
Rating:
1.0

This was the worst experience I have ever had moving, and I have moved many times. I must have called U-haul 50 times over the past month to figure out the move in, storage, ship cross country and move-out. No one could tell me anything. Huge wait times. Transferred. No assurances about when the things would arrive. The emails were often wrong and chaotic. Beyond horrible.

Amy Maxmen 
Rating:
5.0

Customer did not leave a comment.

Sarah Glazer 
Rating:
5.0

Customer did not leave a comment.

Daniel LaCroix 
Rating:
1.0

I have never used this U-haul location on Winton Ave in Hayward. I utilized the El Camino Real location in Redwood City. The U-Box order shipping date was changed by someone in the system and now we have my 2 U-boxes being shipped from Redwood City to Mesa Az on two different dates. Shipping cost will need to be the same as quoted for one shipment of both boxes.

RONALD CHILDS  
Rating:
5.0

Customer did not leave a comment.

Kyle Goldstein 
Rating:
1.0

Listen to you customer. Update you customers information when told to. And stop letting you bad day make our days bad.

Kory Ervin 
Rating:
3.0

For the love of God please have more people on site speaking different languages, and put clearer signage for where to go. I nearly got flattened by one of your associates going way to fast in a forklift and no associates spoke English. I was able to get my stuff out eventually and the staff, while there was a language barrier, were helpful. I'd highly suggest reopening the office so you don't have customers crossing paths with heavy equipment. I also say my stuff arrived safely for the MOST PART but some of the fine art I moved is totally ruined. The pod itself was cracked and bent several ways once I got to it. You do need to do a lot better with smoothing transportation

Brooks Delton 
Rating:
5.0

I was extremely satisfied with the service and the interface with the U-Haul employees! I would definitely recommend this location!

Alison Billman 
Rating:
5.0

Lola from Hayward UHaul was incredibly helpful, responsive, and dependable. So grateful she was the driver/employee that I met because she made my UHaul better than ever. She is amazing!

Kristi Ueda  |  Overall Experience 
Rating:
1.0

This was the worst experience I’ve every had with uhual. I’ve never received such horrible customer service. My account was charged wrong ona few different occasions. I will never recommend anyone

Chelsea Bow  |  Overall Experience 
Rating:
5.0

Great

Donna Lacey  |  Overall Experience 
Rating:
4.0

i did not visited this facility in person.however i had two u-boxes delivered to me from here.the process was almost perfect as they were always on schedule and the driver was very professional.

rasheed mohammed  |  Overall Experience 
Rating:
5.0

had a pod brought to my house, delivery personnel were quick, genial and professional at both drop-off and pick-up.

Jonathan Sklute  |  Overall Experience 
Rating:
5.0

Friendly, on time, communicated well.

Kristen Jackson  |  Overall Experience 
Rating:
5.0

My box was not stored in Hayward, but Lula who delivered it and picked it up was fantastic!

Caroline Garber  |  Overall Experience 
Rating:
5.0

These folks took good care of us and our stuff! Thank you to Alfonso and his team!

lisa miller  |  Overall Experience 
Rating:
3.0

One of our boxes was brocken and mice destroyed alot of things we had in that one box including some containers appnd bags. The other two boxes were fine.. We weren't even allowed to use the dumpster

SUMMER MCSWEENEY  |  Overall Experience 
Rating:
5.0

We rented U-boxes for temporary storage during construction. Lula delivered and picked up the boxes. She is professional, pleasant and an amazing (and careful) forklift driver. Great communication.

Yohji Ono  |  Overall Experience 
Rating:
5.0

I never saw the Hayyward facility, so I cannot comment about it. My only interaction was with the U Box delivery and pickup driver, LULA. She was professional, friendly, efficient. A great employe

Steve Swenerton  |  Overall Experience 
Rating:
5.0

Pickup/dropoff was great. Lulu was fantastic!! Very friendly, professional, and fast! She needs a raise! Would be nice to have more notice on delivery times or have a shorter window from uhaul

Elizabeth Russell  |  Overall Experience 
Rating:
5.0

Great service

John Morrow  |  Overall Experience 
Rating:
5.0

Great service, thanks!

Christopher Allen  |  Overall Experience 
Rating:
5.0

The Manager Alfanso and John the Warehouse manager re just all around amazing !! They made my experience better than I have ever had at any other storage facility!

OLIVIA PUENTES  |  Overall Experience 
Rating:
5.0

I only ever interacted with them on the phone to check on U-Box delivery, but they were great.

Eleanor Nave  |  Overall Experience 
Rating:
3.0

Half the time I tried to access my U box it took three phone calls. When I would arrive for the scheduled time I was met with unhappy faces and inaccurate information.

Troy Bayless  |  Overall Experience 
Rating:
5.0

Everyone in our U-Box experience was friendly, reliable, punctual and did everything to make this experience what we hoped it would be! The people on the phone, the drivers, all did a great job!

Aline Benoit  |  Overall Experience 
Rating:
1.0

I received two U Haul containers as scheduled,I was finished with the containers early and wanted them picked up. No driver available for 1 1/2 wks to pick up so empty containers in driveway 1.5 weeks

Suzanne Spradley  |  Overall Experience 
Rating:
4.0

I didn’t actually see the facility. Just had my box dropped and picked up. Keto Lulu and Julie were great!

James Cummings  |  Overall Experience 
Rating:
5.0

The delivery and pick-up of our U-Box was quick and easy and I would do it again.

Dale Swanson  |  Overall Experience 
Rating:
5.0

I caused them more trouble than they caused me but through it all they helped me out as best they could. I really appreciate the great service they gave me during this stressful time of my life.

Alec Pierce  |  First Impressions 
Rating:
5.0

This experience was great! I will definitely use UBox again.

Mark Lyn  |  Overall Experience 
Rating:
4.0

Nothing to write

EDITH HOPKINS  |  Overall Experience 
Rating:
3.0

.

Patrick Doran  |  Overall Experience 
Rating:
2.0

The day before my scheduled pickup the staff called to change the pickup time from 5 pm to 7 am. The woman lied and said that my wife told her this would be okay. She was very rude and unprofessional.

Travis McCawley  |  Overall Experience 
Rating:
5.0

I only used the u-boxes for storage on my property while doing some remodeling, so I didn't visit the office. The employee who delivered and picked up the boxes was excellent.

Oren Rae  |  Overall Experience 
Rating:
5.0

The communication on the Hayward end was great; o. the DC side we were not told the boxes would be on a trailer. Fortunately we were able to obtain a different space that would permit loading.

Paul Doyle  |  Overall Experience 
Rating:
1.0

Terrible service and our storage box was infested with mice and destroyed a bunch of what we stored. They charged us $258 to redeliver our box-not disclosed prior-I would NOT recommend this place!!

KATY WALL  |  Overall Experience 
Rating:
5.0

Hi Managers, Good morning. I am very interested with your service -- Timely delivery and pickup. The driver is very friendly and professional. Thank you so much to make my move a lot easier. Tom L.

Tom Liu  |  Overall Experience 
Rating:
1.0

Had enough moving blankets. Otherwise a truly horrific experience.

Christoffer Bolvig  |  Overall Experience 
Rating:
5.0

The delivery driver (I believe her name was Lulu) was extremely helpful and communicative. I knew exactly when to expect her to deliver my UBox and that was greatly appreciated.

holly palmeri  |  Overall Experience 
Rating:
5.0

Service was always met with a good attitude.

Shoshanna Bettencourt  |  Overall Experience 
Rating:
2.0

I had called the Hayward location several times to request a call back from the manager. I never heard from the manager, so had to resolve the question/issue on my own.

spencer shimada  |  Overall Experience 
Rating:
1.0

This was truly the most frustrating moving experience I ever had, from failing to contact me about closure to not even attempting to take responsibility for the mistake. I'll be filing a claim.

Amy Tannenbaum  |  Overall Experience 
Rating:
1.0

I will never use u-box again

WILL CODY  |  Overall Experience 
Rating:
5.0

Your driver Lula was awesome. Very friendly and courteous. She went above and beyond delivering my pod. Thank you again Lula!!!!

Michael Keith  |  Overall Experience 
Rating:
2.0

This is NOT a negative review of the personnel at Hayward facility. They were overly busy and under-staffed. Phone calls transferred to nat'l call center gave me incorrect information.

marilyn schenck  |  Overall Experience 
Rating:
2.0

Our drop off and pickup times were not accomodated. Our u-boxes were infested with mice during storage, which was apparent from the mouse droppings found in our belongings upon pickup.

David Watson  |  Overall Experience 
Rating:
5.0

Oakland uHaul team is awesome! Lula is superwoman, fielding calls AND picking up and dropping boxes like a rock star. Alphonso (sp?) was also exceptional. New team member Christine was stellar too!

Rebecca Perlo  |  Overall Experience 
Rating:
5.0

Easy and pleasant Ubox experience. Very convenient. Would do again :)

Carina Claassen  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Rehan Kazmi  |  Overall Experience 
Rating:
1.0

You added fees I was not aware of and held my personal items hostage until a fee that I was not aware of was paid!

ANGIE WILLIAMS  |  Overall Experience 
Rating:
2.0

This so far has not responded to me with wrong billing. I never have a " rental for room # AA2637H in Hayward?". I just moved from Fairfax, Virginia to Houston, TX. Don't know why you charged me?

Tri doan  |  Overall Experience 
Rating:
3.0

Accessing my U-Box was not at all easy. I ended up having to make multiple trips to the facility due to miscommunication between the employees and them not being able to locate my box.

Isabella Urdinaran  |  Overall Experience 
Rating:
1.0

There was actually too many issues to explain in 200 characters.

Nathan Straub  |  Overall Experience 
Rating:
1.0

Poor communication with many different reps I spoke with. Confirmed my delivery date with reps as time was getting closer and they did not follow through as they said they would. Did not getboxesintim

Ron Christopherson  |  Overall Experience 
Rating:
5.0

Service was amazing ! Thank you

Coreen Knowlton  |  Overall Experience 
Rating:
2.0

When I was able to talk to the location they were helpful. But, getting in touch with the location was a nightmare - I tried to call dozens of times to set up moving and struggled to reach anyone.

Natalie Butler  |  Overall Experience 
Rating:
2.0

This office could not locate my Ubox. They had me call the National line for UBox. And they did not have my Ubox ready for shipment the day of my delivery, which added a couple extra hours.

Dane Miller  |  Overall Experience 
Rating:
1.0

My entire Uhaul order got messed up and it was nearly impossible to get ahold of anyone to try and fix the problem. The only people that were helpful were those working at the Hayward location.

Carolyn Stebbins  |  Overall Experience 
Rating:
4.0

All was good

ADAM MANN  |  Overall Experience 
Rating:
5.0

Hayward and Curtner Ave. CA location people were very helpful in finding my ubox or helping with the move to the Curtner Ave. CA location.

Joseph Marchesani  |  Overall Experience 
Rating:
5.0

I used two pods to move my son from Philadelphia to California. The service was prompt, courteous and efficient!

Rudy Garcia  |  Overall Experience 
Rating:
5.0

Thanks it was good business with your staff and product !!!

JOSEPH LAMAESTRA  |  Overall Experience 
Rating:
5.0

Job well done.

Sunnie Kwong  |  Overall Experience 
Rating:
3.0

While the onsite staff was very helpful, your phone support has some problems.

TIM BUSCO  |  Overall Experience 
Rating:
5.0

We did not use the facilities, but we did interact with the UBox delivery workers who were as nice as could be! The box was delivered and picked up on time with no issues!

Christina Tise  |  Overall Experience 
Rating:
1.0

I was charged for the month after my storage unit was emptied and in order to resolve the overpayment I was transferred to 4 people, spent 30 minutes on hold, and was hung up on.

DANIELE ROSMAN  |  Overall Experience 
Rating:
1.0

Your Comments size limit is too small to list all the problems. I am requesting that I NOT be charged $125 for the delivery. If you would like to know the exact reasons, increase this box size.

James Palazzolo  |  Overall Experience 
Rating:
1.0

My unit was saturated with rodents urine and droppings. Alot of my belongings were ruined. I had to dispose so much of my personal belongings.

MARIE HERNANDEZ  |  Overall Experience 
Rating:
4.0

Great service.

CARINE PETERS  |  Overall Experience 
Rating:
5.0

Friendly staff and great service!

Mark Davis  |  Overall Experience 
No reviews have been submitted for this location.

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