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Mary T
Customer Reviews for UB Collision Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Place was a dump, uncared for, filthy and low/no quality shop. Owner was polite and nice but that’s about it for the high notes. Worst part was the equipment never got checked in for over a week past the return date and I was pestered with late return notices that I was forced to deal with twice even after being assured the first time that the owner was on his way to close the rental.
Chris LWaited over 30 minutes when picking up because on one was there??? Then the truck wasn’t “returned” until almost a week after I actually returned it. Terrible experience
Nathan Sdid not even look at the truck. just said leave the key he would take care of it later
geary RThe building wasn't well marked. I felt like if we are driving up in a really large U-Haul Truck someone should have greeted us.
Leigh TLocation was kind of dumpy.looks like a auto repair shop maybe of some sort.
james pUhaul office was closed when we arrived……
John MTerribly looking office. Knocked on the door, was told to come in and owner's dog tried to bite me. Owner was slow to react. Only my reflexes allowed me to avoid the bite, but I got bruised on the leg (minor bruise, but still a bruise).
Georges MFor leaving the cargo trailer was ok.
Donald KThe equipment was defective, Straps ratchets did not works, I couldn't use it.
Ernesto DEither dispose of the broken UHaul key drop box, or clearly label the black drop box by the door.
Roger AAll went well. Appreciated a clean, up-to-date rental vehicle that drove well.
William SBad service delivery on morning and on the paperwork shows another time way late almost night got charge a extra day more not fair , just send an email but got no answer about it .
Marcelo ANo Blankets, no moving dollies. Contract already closed and would not take of the missing equipment. On Return, the key box was laying on the ground. I ended up putting the keys in the mailbox due to not having a proper location to drop keys.
Heath SI rented (and paid for) a furniture dolly to be included with my U-Haul rental. The Dolly was not in the truck and no instructions on where to find it ‘if’ it was elsewhere either. Seeing I’m a small women and only had one person to help me with the move I did, the Dolly was crucial in being able to move some heavier items. Due to the limited time I had reserved the UHaul for, and it being 7am on a Sunday morning, there was not time to deal with going and buying a Dolly somewhere. This caused me to have to leave a few heavy items behind that otherwise would have moved with me if I had the Dolly as planned. Besides the missing Dolly, the moving truck was well maintained, clean and in good condition. I also liked the convenience of reserving the vehicle online and then the check out process through my phone at the pick up location. I would recommend this location to a male in the future, but not a female going by herself. If my boyfriend had not been with me, I honestly would not have felt comfortable there. Even though it’s just off the access road, it’s an unmaintained property set farther back on the land…if we didn’t see the UHaul truck there, I wouldn’t have know it’s even a business.
Jessica LMade reservation 6 weeks prior to rental and requested an appliance dolly. Dolly was not available as the last one went out earlier. Help there was sparse - more in tune with auto body and paint work. Truck was returned about 22 hours after leaving lot, which is a one day rental, yet my invoice indicates a two day rental as the check in time is incorrect. Contacted a U-Haul customer service rep and was told it would be investigated. After 4 days have heard nothing. Not happy about the extra day charge and will not rent from U-Haul again. Thinking about putting in a dispute with my credit card issuer over the extra charge.
Don KThe guy was very friendly but this is a run down collision shop and there seemed to be a family living in the office.
Ted WImprove on communication with rep on making reservations and rescheduling
don wFantastic customer service. Very friendly and professional.
Shane LAgain , not the location I had chosen to drop off. I was not told until I had taken the vehicle to my original drop off. I am still dealing with the new drop off place to close out my contract of additional pads I rented. Your wasting my time.
David WDrop off was painless
GARY VI was overcharged by more the $200.00 and I'm still waiting to get this resolved. I've talked to the local UHAUL store as well as the area manager. My next stop will be the Better Business Bureau if this isn't resolved .
Thomas SExcellent customer service...dificult location to get to trailer hookup
Ted RDo more to elevate this site as a preferred New Braunfels location. Highly energetic, enthusiastic and competent.
JA SI returned the truck Monday evening, but am being shown as turning it in on Tuesday evening. I gave the keys to a gentleman Monday night who said he would return it in the system that same night. I hope his delay in returning the truck did not result in me losing any return funds on the truck while it was in U-Haul's possession.
LARRY PEZ Turn in process. However, not sure if I'm due refund for early turn-in. Receipt doesn't show it.
FRANK LGreat customer service!
John SThey were very nice and knowledgeable. It was at a mechanic shop so definitely not an upscale office. That is to be expected though
Tina P800 u-haul service was friendly but not very helpful. I had to go to the drop off location and she contacted uhaul to find me a trailer.
james yThe gentleman was very welcoming & friendly. Very helpful in hitching up the trailer and testing everything thoroughly.
Karla LI was charged a $100.00 Rental Tax? No dollies or boxes.Plus Auto Transport was $248.00 Not $149.00 as Quoted. i will not reccommend U-Haul or use U-Haul again. Roland Montagnino
roland MThis was not my original drop off location. My original drop off location was 920 IH 35 S. New Braunfels. I went there to drop the truck off and was told because she had lot space issues I had to drive the truck a mile down the road to the new address. Why couldn't someone from there come a mile down the road and get their truck? Why did I have to do it? She told me if I didn't do it they would charge me $250. Anyway, what's done is done but I won't be using uhaul in the future.
JONATHAN A