Again. Paid specifically for pick up n drop off locations then UHaul changes at the last minute. Why ask if you are going to change it? I specifically asked for these locations and then email from UHaul has nerve to state in emails Agreed upon Location. Absolutely false was NEVER agreed upon. Just arbitrary dictated by Uhaul. Then you have the nerve to charge me more for gas seriously.Kathryn C.
Customer Reviews for U Store Walled Lake
(Distribuidor de U-Haul del vecindario)
Walled Lake, MI 48390
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMILA SYMONE FA W.
El cliente no dejó un comentario.Robert W.
Super nice and easy process!CHRISTOPHER LORE G.
Customer service person was excellent. She was patient and polite. She was the only one there and was doing everything. Please get her some help. I felt bad for her. She should get some recognition or a bonus.GREGORY MARK R.
El cliente no dejó un comentario.YVONNE S.
Truck was clean but rear door very stiff, ramp didn't roll out well. Staff was working very hard but WAY understaffed for a Saturday!! Two people ahead of us when we arrived, took over 45 minutes to leave with the truck. Second person needed to do hitches, etc so staff didn't have to leave her terminal or answer phone. WiFi was slow, had to input my license multiple times. My daughter lives nearby but we won't return to this location. The staff lady was hustling, this is no reflection on your staff, just that understaffing Doesn't save money.CYNTHIA ANNE G.
El cliente no dejó un comentario.GREGORY ALAN V.
El cliente no dejó un comentario.Patrick W.
Pick up and drop off very efficient.John K.
Was very good.Raju A.
El cliente no dejó un comentario.Terrie M.
Very professional staff and a great all around transactionMICHAEL ANGELO B.
It took more than an hour to get checked in even though everything was completed online weeks before the rental. 45 minutes was waiting in line to be waited on. The truck had not been checked in or sanitized from the prior rental. Several people pulled in for business but decided to leave due to the line/wait. After 30 minutes, I tried to call to see if I could pick up keys and go like other U-haul rental centers but the attendant wouldn't answer the phone even though she was at her desk waiting for people to fill out paperwork. This location was not my choice but if assigned it again, I will cancel my reservation. The attendant was very friendly but seemed very overwhelmed and unorganized.James A.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Thomas B.
Charged me for not folding blanketsJEFFREY HANI G.
This UHaul location is always great. Vechicles are clean and well-maintained the staff is very helpful.TINA MARIE C.
El cliente no dejó un comentario.Lanny G.
Excellent customer service, knowledgeable, and equipment well maintained!Michael D.
El cliente no dejó un comentario.Bill B.
Arm rest had soda spilled on it and glove box latch had gooey stuff on it - definitely need to clean the trucks better - friendly serviceKRISTEN NICOLE H.
Had to travel up north to retrieve personal items. Perfect Vehicle for my task!!! Very pleased. Worth every penny.SHERI LYNN C.
El cliente no dejó un comentario.Monica V.
El cliente no dejó un comentario.Zachary B.
El cliente no dejó un comentario.VANITA DENISE M.
El cliente no dejó un comentario.Nathaniel M.
Katie was great!ANTHONY THOMAS R.
Young lady that helped me in the office was very helpful and professional. Great experienceJASON MICHAEL G.
Shawn is awesome she has the best personality and caring.William C.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.MICHAEL D J.
El cliente no dejó un comentario.Morgan G.
El cliente no dejó un comentario.Olaf S.
El cliente no dejó un comentario.Jason N.
I was charged of cleaning fee of 25 for not folding the rug, which could be avoided if the renters was given a heads up although there is a sign on the truck but not everybody are paying attention to it..Also, i asked for the refund i was only refunded $15 instead of 25.im Not happy with it.ThanksALERN GITZITIN G.
El cliente no dejó un comentario.ADAM FRANKLIN K.
Please keep it up the great customer service!!KENT TANEO S.
It was hard to get the lock box open.Matthew B.
Everything was good.Tina C.
El cliente no dejó un comentario.CODY MARSHALL D.
El cliente no dejó un comentario.LYSLE JEFFREY B.
El cliente no dejó un comentario.Cheryl J.
El cliente no dejó un comentario.Satya P.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.GERALD THOMAS R.
El cliente no dejó un comentario.Melanie S.
Get approval info besides license and real time image beforehand. Typically people are limited on time when renting a truck and any thing to speed process would be helpfulAndre B.
Thus UGaul, unlike some, knows their business well and treats their customers well. On time, accurate, knowledgeable, friendky, Will be back.GERALD NICHOLAS F.
I ordered a dozen pads and none were in the truck. Since the store was closed I did not have pads for my move. Additionally, with the phone pickup option, it was not clear ahead of time that I would have to provide contacts that would be called. If this is a necessary step it should be made clear when ordering the truck, not when I show up at 8am for it.William J.
El cliente no dejó un comentario.CYNTHIA N.
Make the whole process easier and less timely.Lisa N.
El cliente no dejó un comentario.George G.
El cliente no dejó un comentario.Benjamin C.
El cliente no dejó un comentario.Jeffrey F.
Overall, not a pleasant experience, I made a reservation for a truck and an auto transport to pick up at 3 PM, and the auto transport wasn't available when i reached there since the previous customer didn't return, i was given an option to wait indefinitely without a guarantee when it will come back or come back later and pick it up later and i opted the latter, I was billed for both auto transport that i never picked up (which i was fine, as i will be picking up later) I had to drive about 25 miles to home and back - what a huge inconvenience and waste of time. I was told that i would be given some sort of additional discount for all the inconvenience, this never happened, on top of this they made huge mess with billing and refunds (They initially billed for auto transport which i was fine with, but when i came back they said that they to bill me again for auto transport, they explained they will issue refund and bill again, what a mess). I was also told that some one would call me back and give me a detail explanation of refunds and discounts and everything, no one did, a week i called them back asking why didn't get a call. Mark from UHaul called me from this location and said he need to research my issue and get back and it's been a week since, he never did either. What a waste of time and effort to deal with this location. I would never rent again at this location.Nithesh D.
Your mobile pickup process took a half hour with multiple screens and phone calls. Horrible experience. Will not do that again. If you have not figured out How to streamline this before i need vehicle the next time, I will not use your company.Jim O.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.WILBERT JUNIOR T.
The woman working at this local is what made it go from average to extraordinary. She was friendly, efficient, cheerful. Really a great employee.JACK EUGENE S.
Great staffJOHN JOSEPH D.
Uhaul was reserved for 12pm but the vehicle wasn't returned until noon and I wasn't able to leave with the rental until 12:20pm. Your scheduling system should accommodate for the time it takes to clean and inspect and also the paperwork you have to complete prior to renting.Jennifer M.
El cliente no dejó un comentario.Sean G.
El cliente no dejó un comentario.michael S.
Nice people.GARRY STEPHEN C.
Shawn was very nice to work with!Amall J.
El cliente no dejó un comentario.Gevonna W.
Customer service and the vehicle were both excellent!Dominic A.
Staff very helpful and friendly!LINDA CAROL C.
Very enjoyable experience. Highly recommend.GREGORY ANDREW F.
El cliente no dejó un comentario.MICHAEL DAVID K.
I did not know when I returned the truck on Sunday that there would be no one there ! They should have told me on Saturday when I picked up the truck.CHRISTOPHER GERA L.
El cliente no dejó un comentario.Ricky T.
El cliente no dejó un comentario.Gary L.
Very friendly, professional. I loved being able to have the truck for 24hrs for the same price of one day. I will do more business with you folks again and I will let others know to go to you.MICHELLE ELIZABE T.
El cliente no dejó un comentario.Fred M.
El cliente no dejó un comentario.karla M.
Property Manager, Shawn, is a Superstar. She handled everything in such an enthusiastic and professional manner. Be thankful you've got such an employee in the service industry. The only issue I had with my rental was the website not responding correctly to upload the images you required. This was not a local office issue but one with U-Haul. Shawn was able to find a work-around and get me going. Again, excellent service. Gracias.HAROLD GLEN W.
I would suggest that this location have a bigger parking lot for over flow! there were way too many trucks in parking lot. it was hard to park the 26 foot truck i rented. the parking lot was barely large enough to fit truck in space and allow for room for other trucks to come and go.ANDREA REBECCA V.
How can you improve on perfection??JONATHAN EDWARD P.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.DAMON ANEESE A.
The staff is fantastic and the online check-in saves a lot of time.Vernon C.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Amy H.
This was not the lady at the desk's fault but U-Haul's policies it's self, I only drove the damn truck 3 miles and I only got $70 back out of the hundred dollars she took for me and I only had it for three hours there is something seriously wrong with your policyDawn S.
The rental blankets came in 6 packs. Assuming they are washed and clean. When we dropped the truck off we had 3 unused . We didn't fold the used ones assuming they needed to thrown into a washer. We were in a hurry but was informed we were being charged for not folding them. We would like our $25 back.Grant S.
everything was fine. well done.CLEBERSON M.
I had not rented in quite some time. Very impressed with the technology now being used in the process. Very good experience.WILLIAM D.
El cliente no dejó un comentario.PAUL DAVID K.
It was difficult to communicate with uhaul staff via text chat on your website. Not everyone will have good cell service for internet browsing and a direct phone number should be offered.Colin F.
Everything was easy to figure out and the service was excellent. We will be back for our U-haul needs!KENDRA LEIGH M.
My only problem was the mobile checkout. After taking a photo of fuel gauge and click continue it went back to the start of checkout. Idk if I completed so I talked to an associate at the rental facility. Besides that it was excellentThomas H.
You guys are fantastic thank you!ENRIK B.
Your phone check out did NOT work well...trie an android & an iphone...took over 30 mins to finally get it to work. Not sure if it's Your site, or poor service at the location I used...but it was Very Frustrating!!Mary Joan A.
It was an easy, quick drop off. No problems.TAMMI KAY B.
Everything was great! Smooth pickup and return. Staff at this location are amazing! Totally helpful and very friendly!!!!Anne L.
Very helpful staffMargaret M.
The truck is extremely loud, both engine and road noise. Seriously unsuitable for a long distance drive. A rear view camera would be a plus. Many, perhaps most people who rent from you rarely drive trucks, let alone large trucks. Better visibility would be a plus. Straps, to hold items to the side walls, without charge, as well as half a dozen wrap blankets, without charge, would make people feel like you were superior, not merely another generic company.Jerard F.