Comentarios de los clientes para U Store Saline

Gate was not open as promised for the return. No attendant on duty, even though signage said push call button for attendant on duty. Signs stated gates were open until 10:00 pm. We were there approximately 8:30 pm. Had to leave truck outside gate and worry all night if it was ok. There was a key Dropbox outside the gate so this is probably SOP. Would have been nice to have been told that when we rented. To be fair, the person who helped us said she was not the regular person at this location.

More signage to direct someone where to park the truck since it isn't an official U-haul location

Great experience. Stop windshield wipers could have been a little newer.

Very few trailers available and vey narrow space to manuvor and it's not easy to find. People there are very nice

Driveway is REALLY crooked. Very hard to enter with truck and trailer. Complained to owner- they don't care.

When we arrived there was a locked gate. It said to push the call button and I would be let in. Nothing happened. I called the number provided and two different times got a voicemail telling me everyone was busy and to leave a message if I wanted info about storage units. 10 min later someone else pulled up who wanted to get in, so we had to back up and move so they could get in. We ended up following them in. Once in, I told the man what I was doing and he said when he was done with the customer he would come look at our truck. I thought I was supposed to wait, so we waited for another 30 minutes. It would have been nice if there were instructions on what to do if someone wasn't answering the call button.

Great customer service, very helpful, great person to work with.

Consider reducing "red tape" at sign in. U-Haul agent was very helpful, but it seems like there is an "over-kill" in process. Hopefully, next rental will be easier now that I'm in the system.

Keep the excellent work!

U Store Saline came through in a pinch when the Clinton U-Haul location "lost" our reservation. Jeff was personable and helpful when we called for availability (26' truck) and notified us right away when he found an item we missed, stowed in the bulkhead. We would definitely recommend everyone call Saline U Store first! Thank you, Jeff!!

Took 45 minutes to check in.

The truck was clean of debris, but it smells like body order.

Staff was very helpful and knew what they were doing!

The gentleman who checked us in was ABSOLUTELY THE KINDEST MAN EVER and after a long day of moving, it was a breath of fresh air.

After the uhaul in Milan didn't have the items I rented available this location was able to assist.

The lady at the office was nice and helpful. Thank you

I did the after hours drop off. It was a bit confusing on where to park. I felt like I was blocking the driveway, but the Drop Here sign was reassuring.

They charged my account two weeks after, I turned in agreeing to settle the following day. They charged me for weekend mileage the entire time and I am

Very smooth.

dolly and pads were not in truck when I arrived at the moving location. apparently I was to take them out of the office but that wasn't clear to me. Other then that all was great.

Might want to update the correct address. Maps took me opposite place

Staff was helpful and friendly

Great customer service! Thank you ladies!

We couldn't get through the gate after our drop off and whoever answered the posted telephone number was of no practical help.

This location was great, as was Jennifer from the call center who finally helped me out. All of the other calls were horrific. I was sent to pick the truck up at 3 different locations I cludi f one an hour away from my home. Only when I canceled the reservation did one “miraculously” become available near me. The service at pickup was exceptional as was my final confirmation call with Jennifer. Otherwise the experience was beyond terrible. Can't believe you guys run a business this way.

The site seemed surprised that I was dropping off there. But they were very accommodating and helpful.

Again, outstanding customer service. Thank you!

Have a vehicle ready when someone makes a reservation. I used the online pick up and when I got to the location in Adrian, there was no equipment available. I called the number for Tedd and it went to voicemail every time. I called customer service and they located a truck for me, 30 miles the other direction. They gave me 40 extra miles and a big discount on my rental. Over it was okay, just having to drive 30 miles out of my way to get a vehicle that I reserved a few days prior. Will never use the online pick up. Will use actual human from now on.

After hour drop off very convienient

The truck needs brake inspection/repair. The wheel also pulled to left and it was very difficult to drive.

Whole experience was good

Could use new windshield wipers

Personnel were great and very accommodating.

Very little space to drop off a truck since the gate is locked after hours

The Uhaul employee J. Germaine was wonderful. I would recommend this Uhaul because of her customer service. Jim

It went fine. They were very helpful and flexible with my schedule. Thank you.

Have tools on hand for attaching a new hitch ball.

Very friendly and efficient place.

Have an hourly rate

Great locations and staff!

There was an issue with the software functionality to identify the desired drop off location. The eventual drop off location was not listed as an option, but when "at will" was chosen the desired drop off location was printed. Please update you software or provide training for users to alleviate future issues.

Jeff was awesome and the trailer was great too. Well maintained. Ratchet straps performed well despite the below freezing temps due to The fact Jeff had them lubricated prior to my arrival.

Very friendly and helpful personnel, would rent from here again!