Comentarios de los clientes para U Store Richland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U Store Richland

Clasificación general:

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Nancy M.
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No complaints everything went well

Gerald H.
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El cliente no dejó un comentario.

Alonte W.
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No complaints. I just want to acknowledge Scott forker. He has great customer service, he even went above and beyond in my eyes to have the truck warming up for us when we got there. That meant a lot seeing as it's really cold outside. For that I appreciate his generosity so much as well as getting us checked out in a timely manner. Way to go Scott!!

LUKE MICHAEL W.
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El cliente no dejó un comentario.

Daniel W.
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they charged a $100.00 more then my recipt says

HAROLD S.
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No suggestions for improvement

JAMESROGER M.
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El cliente no dejó un comentario.

Victor C.
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El cliente no dejó un comentario.

Charles K.
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I liked using the website link to turn in the car and take a picture of the dashboard. One suggestion is the 'Location Services' needed to be turned on for Safari in my iPhone10. Location Services was already turned in my Settings/Privacy/Location Services, but I didn't realize I had to do the extra step to turn it on for a specific app, Safari. Might help to educate the customer in advance, during the beginning of rental. Thanks

Gary H.
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El cliente no dejó un comentario.

Michael B.
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For some reason the rental was cancelled after I'd already picked up the truck and started moving. Finally got things cleared up on the phone after waiting at the drop off point for some time. Seems the remote pick up system has some bugs needing to be ironed out.

Tyler G.
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El cliente no dejó un comentario.

patrick G.
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El cliente no dejó un comentario.

Craig F.
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El cliente no dejó un comentario.

Lori M.
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El cliente no dejó un comentario.

Jimmielee S.
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El cliente no dejó un comentario.

James W.
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I started out my rental experience at Portage Road in Kalamazoo. The trailer was needed to move a refrigerator which was 5' 1” tall. I told the 1800 agent that is what was needed, but yet when I got to Portage Rd, the trailer was only 4' something, too short. They sent me to Lovers Lane because they had one tall enough. When I drove there, no one was at the store, and 3 people were waiting in the parking lot. One of the persons said someone would be there in 10 minutes. I couldn't wait, so called U Haul while on to my appointment, which I was late. They got me in touch with James at Gull Road U Haul and he took good care of me. An excellent place to do business with!

James G.
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They don't rent too many U-haul trucks. Were a little slow. But very pleasant when dealing with customers.

Kevin K.
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While I think the location and management of this location seem strong, the local representation for UHaul in the area appears lacking. The retailer was not able to give me an appliance dolly that I had reserved online. They said they have asked many times to get one/some but his "rep" never has brought one. Just the story relayed to me so don't know the both sides of it. Also the time Saturdays hours were listed wrong on line and I was told they have tried to get corrected also.

JAMES G.
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Got charged an extra day due to him being closed the next day. I couldn't do the online check in since they sent it to me way after I even dropped it off.

Lindsay B.
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But not using the app. Personal onsite were very helpful

Joseph L.
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The gentleman that helped me could not have been nicer. He gets a huge thumbs up! However the uhaul companies need to make the sign up procedure much more user friendly... to difficult to do simple rental...not user problem, system problem!

Jake S.
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El cliente no dejó un comentario.

Raymond A.
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I returned a pretty big truck...not a lot of space to return. More of a storage business.

dale T.
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El cliente no dejó un comentario.

Bradley M.
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Location was switched twice. This was very frustrating for us! All communications on the was automated text messages and no phone calls.

Cheryl M.
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Very helpful to us.

Shawn O.
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El cliente no dejó un comentario.

LAURA B.
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El cliente no dejó un comentario.

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