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Michelle Macchia
Customer Reviews for U Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service! She really helped me get the truck turned in. I'll always use this location from now on for my U-Haul needs. Very caring owner!
JOHN PEARSONExcellent customer service! Friendly, knowledgeable and a pleasure to work with.
Sandra WiddowsLiz went out of her way to make sure our rental was good. I could not be happier!!!
eric austinVery efficient service and lots of trailer choices...staff very professional
charles huotOnce again great job
LEANNE SANDERSVery nice young ladies. Great attitude. I’d go there again just to say hi
James StansikI payed a 160$ deposit and got refunded 63 dollars , and even that was added onto my already outrageous payment after I was quoted to spend in the 500 mark I paid almost 800 dollars And the truck drank 300 of fuel it costs me 1100 dollars to drive upstate with a damn van load of stuff in a 15 ft box truck because that’s all they had available, and in the very least I want my other hundred dollars back and I want it asap or I might get my lawyer to help me get it back! But right now I would put out a U-Haul on fire by pissing on it.
Jeremy SmithVery nice gals working there. Made it all very simple!
LeeAnn SlomkowskiGreat team of people, VERY KNOWLEDGEABLE, very courteous and just enjoyable to do business with. Run an excellent operation, lots of experience. Would go back in a heartbeat!
John PayneThe staff is amazing and friendly. Used them 4x already.
LEANNE SANDERSKrista was awesome. Very friendly and took great care of my reservation. Highly recommend!!!
RUSSELL KNOXGreat people friendly and courteous. Always ready to help
Ken HowellThe staff on San Casa was amazingly helpful, knowledgeable and organized! We will definitely use this U-Haul location again, the best one yet!
LINDA aquilinaVery professional and helpful costumer service very efficient more than happy.
Emilio SebastianNeed a better office environment.
Spero VasilaStaff scored high marks in customer service sensitivity and could not have been more accommodating,
Wayne SkeltonVery nice and helpful people. Will be back !
AARON HINKLEThanks Liz!
Bill KutkusBest people to work with.
William CorrellI have rented trucks here for my business several times and the customer service has always been great!
Chris EdsonThe manager at Uhaul. Went above and beyond. My expectations.. she was awesome.
ANGELA MICHELLE DODDPerfect experience!
Tom ConnellyYou can do nothing to approve this was the best U-Haul experience I've ever had Liz was awesome explaining everything out to me and super helpful best U-Haul place by far
TENNILLE LEWISWhat a great experience! Staff / management are second to none!
Gerald DornseifKrista was so helpful and enjoyable , she is an asset to your office . Thanks
Shelia BakerThis is the best U-Haul location in the area for sure due to the helpful and efficient staff
Gregory GioiaEasy and smooth transaction.
Scott BeckwithThe truck really could use a backup camera for safety. I wasn't comfortable backing it. Cannot see what is behind you.
Elizabeth CarruthersThe front office ladies here were amazing to work with. They went out of their way to help us out. We will definitely rent from this location again.
James RuttenNothing..Great Customer Service.
Frank- chore Nocera-expeditorsLiz was amazing- walked me thru everything. Had an incredible smile and great attitude!
shelby stockdaleI haven’t had good old fashion customer service like that in a long time. Down to earth people working hard to provide a quality product at a decent price. I will use them again and recommend them to all my friends. The guy in front of me drove by 2 other stores because he wanted the great service. Thank you for keeping people first
Scott HareQuick and efficient staff and friendly too! Thanks for making the rental easy and hassle-free.
Gregory GioiaThis is the third or fourth time I have used this location. They are all amazing from beginning to end.
Keith seibelVery nice people to work with!
Lorraine Griffinvery knowledgeable and helpful a pleasure doing business with them.
Robert McCareyExceptional service, friendly people, great place to rent a truck. Thank you so much, I would highly recommend them.
Dwayne WeismannThis is the best uhaul location I have ever been to. If I could give them 10 stars I would
Hector HernandezNot the first time I have usd this location for pick-up and for drop-off. Always been pleased with the service.
David SchreierAll I dealt with at this location were very nice. Thank You
Thaddeus GerardiProperty manager Elizabeth was great to deal with and made the drop off process a breeze. Will recommend this place to others.
Tim PardueThe people at the rental center were so nice to work with. I did my reservation on line and when I walked in they knew my name! Unheard of! The truck was very nice and the equipment to move with was top notch. I hope I get the opportunity to need a truck again.
NICK KATZERFantastic crew, everyone there is friendly, knowledgeable, and caring
Tina GrassoThe people working there are very friendly!!
Kevin HarmanI had the truck for two weekends in a row. I’ve never had such great customer service and help. Everything went smoothly and I will always rent at San Casa U-Haul. The owner is terrific and so nice to work with. Great experience!!!
Stacie DavisThe people were very informative and assisted us with the trailer. Nice experience.
DENNIS BlaszakThe staff was very nice, we had an excellent and efficient service!
Alain DubeFast , great service!!!
Michael Hinkleboth parties (at pickup and turn in) were professional and courteous. I would definitely use U-Haul again.
jeremiah o'connorThe truck was clean but the overall performance was extremely poor. Exhaust was nauseating. The noise for 9 hours was like to jet engines constantly roaring in the cabin. After reaching destination we Could not sleep due to the ringing in it ears all night. Not to mention the transmission sounded like it was going to explode!
ALEXANDER RamirezMerely up what is working
Dean PuyearNothing
ED PINTADONice ladies to deal with
RICHARD DAVISThey were very busy but were still friendly and efficient
JOHN LAWAREVery friendly service, equipment was clean & ready for us on arrival.
Timothy HiestandEveryone was very helpful. Could not ask for a better experience.
Gregory YoshidaAlways helpful
Grover ClevelandI have been using this location for numerous years, There is absolutely nothing that Liz or Krista need to do as to any changes. This team goes above and beyond any U Haul I have used in the past. My equipment is always ready and clean, No matter how many people are waiting, these gals make it a point to great evert last one. It is old school with the best service you will every get. Go visit them and have a hassle free very professional experience..
BRENNEN LOMELO REITANONothing except better parking lot
Kevin Emerson