Nancy was great to work with and made it so easy.
David B
Customer Reviews for U Store 24
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at the store was too notch!
Alfred CBetter seats please. 2nd time I've used uhaul and the seats are soo uncomfortable
Brandon CCheck out of equipment took an hour. The efforts of Clara, a stand-in for the usual desk help, were exemplary and went far beyond expectations - she stubbornly stayed with it until I was driving away with the equipment as promised. Problem was, I booked the rental online a few days before the pick up time, and the location should have been blocked from me doing so since Clara does not possess U-Haul qualifications to check in/out trailers. But when I arrived to pick up my rental, she went into action and got U-Haul personnel at the central office engaged to make the rental happen remotely. I am not pleased with the lack of communication that allowed the online booking at that location in the first place, but I am highly impressed with the customer service of Miss Clara and the folks she got on the phone who made the rental possible.
Michael FI use a lil gas n I got charged
Sarah AThe young employee walked around with a gun on his hip. Flashing it on his waist. No bad encounter. He seemed odd. I won’t go back there ever. The older lady was helpful
Heather BTruck dirty, no blankets, got mileage wrong!
Vernon EUhaul was covered in mud, inside of box was muddy and wet, ramp was unusable due the amount of mud present, inside of truck was must as well
Lacy SN/A
Betty AOur experience at the pick-up location was 100% satisfaction the lady that waited on us was very helpful and nice
Donna JVery friendly and helpful.
Debbie SIt was a last minute rental and the lady there quickly got me in and out thanks yall
Danny WKeep hitches on hand.
Daryl TWe had never rented a Uhual before so when dropping off the truck we were told to drop it in the drop Box, there was no DROP BOX but there was a payment box. We put the key in the payment box not knowing if that was correct.
KIM SVery friendly and helpful!! Thank you!
Teresa RDropped off after hours so had to take all these ridiculous pictures. Should have personel on the weekends also especially considering that’s when a large number of people have to do their moving!
Lindsay SExcellent service with Nancy!
Genni BDid not see a U-Haul key drop box
Johnny GThe store was closed when the vehicle was dropped off.
Kevin JVery friendly. They actually have the specified equipment ready for me.
ROBERT BI was charged $50 for coverage I didn't ask for. The van was clean, but the last person left trash and the rental agreement in the passenger door. It was a new cargo van with less than 4k miles, so it ran great. No mechanical issues at all.
rachel cThe trailer was clean, but very old. There was a shake in the trailer when winds picked up on the road. The wear and tare you could see.
Heath LFirst I get there and no one is in the office. So start to check it in myself a lady rides up on three wheeled bike and Not one time did she ask if I needed help or even what I was doin. Finished the hole process and never seen her again.
Josh BTruck had a very bad u joint vibration
Adam WWonderful customer service.
Grace CThe staff is always friendly and professional. Love this place!!!
CHARLA MExceptional people to work with. Always friendly and helpful
CHARLA MHad to buy magnet trailer lights for $60.00 and replacement fuses for my SUV since the trailer kept blowing out my fuses for the trailer lights. $70.00 plus my rental fee and insurance was not worth it. I won't use U-Haul again.
Jason PThis location needs to have more equipment available. But Good otherwise.
garey nThe trailer we rented had a bad latch. It should be replaced.
KATHY Ftail light was loose and needed repair
richard dNancy was the best. Very friendly and helped us hook up to trailer.
Faith HNancy was friendly and professional.
LISA JThe clerk was friendly and helpful with all of my needs Great employee, hope her employer realizes what a great asset she is
Jerry PThe staff was very nice. Thank you
JUAN DPleasure doing business at this location . Very courteous and efficient .
RICK MNothing, I received excellent customer service at this location.
Adam WNothing, Great customer service here!!
Adam W.y reservation was for a location .5 miles from my home, but the morning of pick-up, I had to drive SEVERAL miles out of my way to a different location where the truck actually was (even after the confirmation phone call that it was .5 miles way the night before). Once I arrived, it took 30 minutes beyond my pickup time to get checked in making me late to meet my moving group. Ultimately, this cost my over 25 more miles than it should have at .99 cents a mile and the cost of fuel to get the tank back to half, plus my time and frustration. Moving sucks without all of this added on.
Rachel COnly issue is we ordered and paid for a dolly online but one wasn’t in the truck when we picked it up.
Amanda CNothing everything was perfect !!
KEVIN MAlready renting a.couple of units at this location. Clean and secure location. Drop off was very easy and staff was friendly and helpful
Joe ENothing at all the lady that was there when I checked in went above and beyond my expectations
Austin JVery fast and easy no hassles
JERRY BEverything went smoothly at this location - great service and no issues. The nice lady came out and hooked up the trailer, explained everything to me. We chatted for the appropriate amount of time and off we went. Thank you for the great service.
CHARLES FWonderful experience. Very nice staff and really helpful in meeting our needs Definitely would recommend
CHARLA MOutstanding places for pick up and drop off. Both friendly and helpful
Kenneth DNothing. You made it easy and fun. I’ll be back. Oh, maybe I shouldn’t warn you. Lol !!
LANA PGreat experience and fun conversation - thank you for your kindness!
JAMES SVery easy return experience!!!
JIMMY EThe kind lady that worked that day was excellent leading up to and the day of service. Thank you
JASON BNo improvement needed. Everything went well.
JEFFERY HThe website to obtain the Truck was disjointed and a pain. Also got moved 3 times after reserving my rental. It was almost made out to be my fault. Not the best experience. Once I got my truck everything else went fine.
Michael FEverything was great and the employee working even called to make sure I had what I needed.
Casey P