Make sure your equipment is in good working order.LYNDA S.
Customer Reviews for U Stor Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This UHaul provides great service. I highly recommend this location.RICHARD L.
Good customer service and care. Good communication as well before pickup.Hilary W.
El cliente no dejó un comentario.Ernest T.
El cliente no dejó un comentario.JAMES D.
Great service!CHARLES S.
I had to drive an hour to pick up trailer, when there are 6 locations in Lake Havasu City! There was a same trailer sitting for weeks near the Highway 95. They also didn't say to check trailer over until we left for our hour drive back home! They also didn't say they close at 3:00! Poor communication! Not too happy.TINA B.
There was no person interaction. I dropped it off at 9 pm and used U-Haul app. In my opinion there could have been more lighting and the address could definitely be more visible.Humberto R.
El cliente no dejó un comentario.KEITH L.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.ROBERT R.
We have had the worst experience we have ever had with U-haul. We went online to reserve a 5x9 trailer on Friday 7-2. We were told one was available and at location for pick. Then a couple of hours later we received a call telling us the trailer was nit available and was reserved for one way rentals only due to you having an equipment shortage. We were told we would have to take a larger heavier trailer from a different location. We were told basically to take it or leave it. We also ordered a trailer hitch to be picked up with the rental. We had to pay for the hitch at time of ordering it. When we got the location to pick up the trailer he had no hitch, we were told it would be there, so I had to go buy a hitch elsewhere. The man we not helpful and rude. When I took the trailer back it was before 3pm and I didn't have any tools to loosen the hitch and he was closed but lucky for me he hadn't left the parking lot yet and he relucticaly got his channel locks out and just loosened the nut nd left me to unhitch the trailer. He said he told me he was closing early but he didn't say anything about that that morning when I picked up the trailer. He was not helpful when we asked where we could get a refund for the hitch we paid for, he said he didn't sell it to me so he didn't have anything to do with it. I found him rude as well. We want a refund for the for the hitch we ordered as well. Thank you James Mullins The reservation number is 29190775 Order Number 566FFECAJAMES M.
El cliente no dejó un comentario.KRISTI S.
Outstanding Customer Service At The Courtright Road Location Keep Up The GREAT WORK !!!!!!!!!!!!! Sincerely , JMJAMES M.
El cliente no dejó un comentario.JAMES N.
at this time no suggestions. Everything was handled perfectlyEUGENE L.
Just keep doing what you're doing. Great jobRODNEY R.
El cliente no dejó un comentario.Todd O.
This is where you want to rent a storage unit or get a Uhaul. Everyone who works here is friendly and helpful. This facility should be on your "goto" list for storage and truck rentals. Great place.Elizebeth W. | Overall Experience
El cliente no dejó un comentario.CHARLES D.
El cliente no dejó un comentario.MARTIN G.
El cliente no dejó un comentario.JULIE M.
El cliente no dejó un comentario.JULIE M.
El cliente no dejó un comentario.PETER J.
Good customer service. Easy process.PATRICIA M.
El cliente no dejó un comentario.Jacob D.
El cliente no dejó un comentario.MICHAEL L.
Jacob is excellent.. Very helpful.. and friendly. Improvement: Maybe a larger truck selection.ANTHONY N.
El cliente no dejó un comentario.DOUGLAS N.
The person in charge was extremely helpful. Even though I choose the far away location, he made the whole experience nice & easy . I chose the wrong location, wrong vehicle, etc. he was patient and guide me through the whole process. It seems like he loves what he do. He didn't make it look like a task , he did everything with easy and with a smile on his face. I will definitely drive 45 minutes to that location for any future business. I didn't got his name to give him a shout out. I think he is a Native American on his late 40 . I just want to say He's an awesome guy.MARIA P.
El cliente no dejó un comentario.MICHAEL W.
Service was excellentEUGENE P.
El cliente no dejó un comentario.KENNETH T.
Debra was AWESOME!!!WESLEY L. | Overall Experience
El cliente no dejó un comentario.Carlos M.
Such an easy process. The lady that worked there was so helpful.JEFFREY H.
Darryl was amazing!GRACE B.
You can make sure you have the equipment available when it wad already reserved, and you can make sure the auto transport is not missing any chains or light fixtures needed in order to be used.STEVE L.
El cliente no dejó un comentario.Miguel M.
Make sure trucks in safe condition such as having dash lights that work. Had to flash light to see speed and ck gauges. No leaks from over head door..clean the truck. Lady that helped me was courteous but other lady was rude.Linda H.
Excellent customer service!David C.
Very friendly. This location was great.Korey A.
El cliente no dejó un comentario.Francis S.
Daryl was friendly and helpful. He knew about the products, services and equipment available. It was a pleasent pick up and drop off.Corie G.
Never had a issue.Michael U.
El cliente no dejó un comentario.Debra K. | Overall Experience
They were great.PAUL P.
El cliente no dejó un comentario.Debra K. | Overall Experience
Great personalGabriel C.
Great service A++ highly recommendedSalvador O.
El cliente no dejó un comentario.Joan M.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Ronald R.
Nothing at all.Anthony M.
El cliente no dejó un comentario.Kathy M.
It took almost two hours to go through the process of getting this vehicle. The whole process was very frustrating, the system kept timing out and we had to start all over, it asked repeatedly for the same pics and info, proxy server errors, it was really bad. I hope I never have to use this system again, at least not until you get it working right!Garret B.
El cliente no dejó un comentario.PATRICIA L.
Will be contacting the BBB regarding your company practices. I have never been abused so badly by a company before. I had reserved a truck 2miles away from my home went to pick it up no truck available. They found one 25miles away that I had to drive to pick up then I'm charged the mileage and charged for oads and dolly I never ordered!!!! Dont use uhaul period they are crooks!!!Sharon R.
The only issue I have is that I was required to take the trailer to a uhaul 35 miles away from my destination. This was because the 3 local uhaul lots did not have room. I was told by the u haul I got the trailer from it was not a problem but then the return destination was changed, via email, to a distant location. I called before the return and was told to take it to the distant location by corporate, not really efficient for me. But the trailer was greatRob D.
El cliente no dejó un comentario.david C.
The gentleman was extremely helpful but I wasn't very happy that we rented at one place and then hours later sent to another place which was 34 miles round trip out of my way adding to my mileage.Michelle Lee R.
Nothing. We felt that they did everything they could for us at the site. Marilyn BusseyMarilyn B.
El cliente no dejó un comentario.DOUGLAS J.
El cliente no dejó un comentario.Leann R.
Fast and friendly.Thomas T.
Picking up and dropping off at this location was easy and convenient. Staff was nice and helpful. Equipment was ready and in great condition.Edward H.
El cliente no dejó un comentario.Gary K.
All services were great.Michael U.
Owner treats employee like shit.. and hasn't paid their employee in 4 weeks. I will never do business at the Mohave location or refer to this place. But the lady working was amazingJason S.
Windshield and van dirtyken B.
El cliente no dejó un comentario.ROBERT MICHAEL W.
Uhaul is a great company with great people and needs a better ap. The ap and software the dealers have to work with are not working well-glitches, stops and freezes: go back and start over. The dealer software and peesonal ap do not showcase the actual company culture at all. Tyclemens H.
El cliente no dejó un comentario.Stacey B.
El cliente no dejó un comentario.Sonja M.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.Karsten P.
Glass on ramp and in truck and empty monster can in glove boxJon G.
The woman who helped me, Deborah, was so very nice and helpful. I showed up 3 hours earlier than I signed up for on line, and my truck was ready and waiting. She was very disappointed that the windshield had not been cleaned, so she cleaned it herself. This was the easiest U-haul rental I've done, and Deborah was such a joy to deal with.CAROLYN B.
The fridge dolly seemed to have wheel issues, otherwise got my stuff done 2hrs earlyMichael U.
Keep it up, doing awesome!!!Reynaldo C.
El cliente no dejó un comentario.Rob C.
El cliente no dejó un comentario.Clarissa R.
El cliente no dejó un comentario.Connie H.
Help them out with an updated computer access. Every time I've rented there, had to wait for computer issues.Adam P.
Make sure they work/request Debra, she's very professional and friendlyMONICA N.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.william R.
Do what you say you are going to do. I was assigned to a Bullhead City location only to be sent to a location 45 minutes south. Then to find out that the equipment was not available on Saturday. It took three round trips to finally get the equipment. Once the equip was available I found I have been over charged almost $50 and the blankets I reserved a month earlier were not available. I would have thought the 21 vs 48 reserved were charged without any consideration for how the 5 hours travel time to finally pick up the equipment. Jose was the hero and took matters in his own hands and drove to get the equipment. I would have been out loading labor scheduled Sat and then again on Sunday. Unacceptable UHaul for putting your employees in a horrible situation. I reserved the equipment over a month in advance! Again, unacceptable. Your district manager did nothing!Reneta G.
All was good.STEVE P.
Jose is Awesome,very knowledgeable and helpful.Jerry B.
The staff were extremely helpful and polite. I would recommend this location to anyone.Kristina S.
First time user at this location. The office closes at 3 pm each day, so get here early.ADAM P.
Very helpful EmployeeEric R.
Thank you Debra for your customer services!! Your the best and I will recommend you to friends and family!! RebeccaRebecca P.
El cliente no dejó un comentario.Linda G.
Manager is awesome!Debra K.
small location with staffing problems.John M.
it was out of the way a long drive when they said it was just down the roadRodrigo S.
The truck smells like cigarettes, the mileage that was on the contract was not the mileage on the odometer when i was given the keys (have pics of this), the steering wheel was all nasty and sticky where it turned my hands black and there was pop all over the ceiling (have pics of this as well). Before i could request a clean truck with the correct mileage, the lady left right away so there was no one at the office. Was really dissatisfied with this rental. We've used uhaul several times in the past, but this was not what we expected when paying to rent this truck.Bonnie B.
Nothing. Always friendlyGreg M.
Service was excellent. Very accommodating, equipment was clean and in order and check out was very efficient.Debra K.
Again great service and very friendly.BRUCE S.
El cliente no dejó un comentario.Tony S.