Comentarios del cliente para U Stor It

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U Stor It

Grado total:

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Glen D. en

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El cliente no dejó un comentario.

jordan S. en

Grado:

El cliente no dejó un comentario.

Albert A. en

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El cliente no dejó un comentario.

Teresa L. en

Grado:

Had to wait outside in the hot sun for an extended period of time for The attendant to come to the door to let me in on two different occasions. The office was dirty and full of smoke. Not at all welcoming. The attendant tried to assist but was limited in knowledge. No accessories to purchase. Would not return to this location.

Jeffrey S. en

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El cliente no dejó un comentario.

Bernard J. en

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El cliente no dejó un comentario.

Bobbie C. en

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El cliente no dejó un comentario.

Jesslyn F. en

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El cliente no dejó un comentario.

Sandra R. en

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El cliente no dejó un comentario.

Susie J. en

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El cliente no dejó un comentario.

Michelle N. en

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El cliente no dejó un comentario.

SANJOYDEB M. en

Grado:

Office smells of cigarettes. Homeless people living in storage units. Truck not clean. In fact, I believe there was dried urine in cargo area. Lady was very nice. But facility and equipment was the worst.

Carlos A. en

Grado:

The customer service was terrible, and I got charged for miles I did not drive. This location should not be representative of how u-haul business is handled. Very poor service overall terrible I will never go back to this place again

Samantha P. en

Grado:

El cliente no dejó un comentario.

Troy L. en

Grado:

Smoky customer service office. My daughter and I smelled of smoke and felt we had each smoked a few cigarettes involuntarily during our check out process. Their staff was friendly, but they did not help us hook up the trailer or load our vehicle. (We came back for the transport, after loading the truck.). They sent us out with a transport with a bent trailer tongue. We didn’t have an issue on the road, but it was cause for concern. The transport fender could be seen in the right side mirror. The staff in Fort Worth told me that with a 26’ truck, I shouldn’t be able to see the trailer at all when driving on the highway.

Elizabeth M. en

Grado:

Very easy to return which was great. Hard to get into parking lot and seemed to be in a questionable part of town. Overall everything went fine.

Haley T. en

Grado:

I had an awful experience with getting my UHaul. The first location gave me a trailer that was too big for my vehicle and customer service told me to return to the location on 7th avenue. This location was extremely run down and the waiting area smelt like stale cigarettes and the woman, Kathryn, was extremely rude to me. She proceeded to raise her voice at me after talking to UHaul herself and said I had to return the trailer that was too large at the original location on New Circle Road because she “did not know how to do a refund”. After I had to go all the way across town again to return the large trailer, I returned to the 7th st location to get the smaller one. It took her almost 20 minutes just to get that trailer rented to me and then told me to go hook up the trailer and let her know afterwards so she can take a picture of the hook up. I had no idea how to hook up this trailer and told her that and yelled at me again saying she doesn’t know if her husband is in or not and if he isn’t I would have to figure it out myself. The other location helped me with no problem but she wanted nothing to do with me after renting me the trailer. I would not recommend this place to rent a trailer or even get a storage unit. Customer service was great who I spoke with, but the woman Kathryn talked too was rude as well. This made me not want to rent through U-Haul again.

janet V. en

Grado:

The app and lack of communication about pick up was horrible. It took more than 30 minutes to complete. I had to put the information in again, between my computer and the app. It is not the location's fault, she tried to get help. The app is horrible! The chat is horrible!

HOLLIE P. en

Grado:

S

JEFFREY S. en

Grado:

El cliente no dejó un comentario.

Oleh M. en

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El cliente no dejó un comentario.

Cody S. en

Grado:

Absolutely horrid place they charged me for the cleaning fee even though I cleaned the truck very well. It was actually cleaner than when I got it. Feels like a scam

Steven R. en

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El cliente no dejó un comentario.

Lara P. en

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El cliente no dejó un comentario.

Joshua J. en

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El cliente no dejó un comentario.

mark S. en

Grado:

The office facility was filthy as was the cabin of the truck. The attendant at the facility was very polite and helpful however the condition of the truck was questionable and to be charged $9.00 for gas on top of the $9.00 I put into the truck and only traveled 39 miles is also not acceptable.

gae V. en

Grado:

We moved for three hours in the rain and the truck leaked. It was DC2146T and our mattress and other things got wet.

andrew S. en

Grado:

El cliente no dejó un comentario.

David G. en

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El cliente no dejó un comentario.

Shelia M. en

Grado:

El cliente no dejó un comentario.