This UHaul site is in a horrible location, and we felt very unsafe! It was beyond scary! We were helping our daughter and her husband move to Lexington. Had to drop off the truck after hours, at the UHaul designated location, and a posted sign there sent us to another location! Traveled to the new location, and the gate was closed!!!! Had to then back the 26 foot truck out into the busy road, which was totally obscured by a steep overpass, while my spouse had to flag down traffic to keep other cars from hitting me! Did I mention we were in the sketchiest of areas?! Nobody was in the office, nor were they answering the phone number provided! This despite the website stating THIS LOCATION ACCEPTS 24 HOUR RETURNS OF TRUCKS!! We were praying for our safety the whole time. The website was having â€œtechnical issuesâ€ and couldn't process our return via the mobile site! (Not the first time this has happened to us,) A lady that works there, just by the grace of God, happened by the office to pick up something while we were there fighting with the return process on the website. She was nice, took care of us, and thank God He sent her! It should NEVER be this hard to RETURN a rental truckâ€¦ or better yet, just try to uphold your end of a contract! UHaul has serious problems overall. It's plain ridiculous to have to go through what we did. And I would add that we both are EXTREMELY tech savvy, so the website issues were not due to â€œuser errorâ€. UHaul's website sucks, and is completely useless! I plan to do anything I can to circumvent ever using UHaul for any moves in the future.Thomas P.
Customer Reviews for U Stor It
(Distribuidor de U-Haul del vecindario)
Lexington, KY 40505
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
the lights nor brake worked, roadside service was no help. I had to fix the lights my self.ADAM B.
El cliente no dejó un comentario.roger C.
Maybe have someone that knows what they're doing behind the counter. Have them double check the cleanliness of the truck and clean it if it's been neglected so it doesn't fall on the next person in line.Jonathon G.
Better online check inMichael R.
El cliente no dejó un comentario.Harriet O.
You guys need to close that location DOWN. The lady was very rude at pick up spot . It almost got to a point I was uncomfortable with her just being in her office . She was cussing and yelling , might want to control dog running around or have a sign on door regarding dog . She was very rude rude .Arianne F.
El cliente no dejó un comentario.Brian D.
My u-haul truck was a 5 minute walk from the u-haul office location provided. I was not aware of this and had to look for the office after being dropped off. The address provided took me to the u-haul truck, but there was no address for the 'new' office besides being written on a piece of paper taped to the old office door.Daniel C.
Our experience was first rate. Cathy the rental agent was very helpful and professional. I will definitely use this location again. Sincerely John HardinJOHN H.
I made an online reservation for 1pm at a different location. Was called at 12:30 and told I would be going to a different location and needed to pick up at 12:45, because the location closed at 1. Showed up and the office was closed, no instructions on how to obtain keys, no person on site. Called the storage unit number and was able to get ahold of the property manager. She was extremely unprofessional on the phone in the sense there was music playing, dogs barking, talking to other people all while I was waiting in the parking lot for almost an hour unable to get any productive information and still didn't have my keys. The keys ended up not even being on site the whole time. Not to mention the Uhaul website was down for maintenance. Overall a very poor experience.Clayton G.
Truck was not ready to pick up at scheduled time; utility dolly not available, pads at different location. lost nearly an hour just picking up truck.JOHN T.
I can't seeGeorge T.
The address listed no longer has an office on site if one intends to check in at the desk though the truck is parked there. The office is several blocks away. We reserved our truck for 1pm and were 5 minutes late due to the changed location. When we called to inform staff that we'd be late, the woman who answered the phone told us that she'd gone to lunch and wouldn't be back for an hour. We had an appointment to pick up furniture that had to be changed. I complained on the phone that I thought it was unprofessional to leave when we had an appointment to check in at the desk at 1. She then yelled â€œso I shouldn't eat?!â€ and said she'd be back soon before hanging up on me. We waited outside for 40 minutes before she arrived back, slammed the door in our faces and loudly complained about how â€œsome people are in a real hurryâ€. To be fair, when we arrived lunch hours of 1-2 were posted on the door but we booked online and this information wasn't anywhere on the website. If this is standard, pick up times within those hours should not be made available. Also, the office was filthy, extremely hot, smelled of cigarette smoke and she did not put on a mask at any point. To improve customer experience, accurate locations should be listed, pickup times should reflect availability and customer courtesy should be improved.DELANCEY M.
El cliente no dejó un comentario.Robert B.
First, the truck was in a completely different location than where the key should have been. Second, I had ordered blankets and they didn't have them. I had to drive 3 miles to pick them up AND drop them off. So, more money added onto my mileage. This whole ordeal put me an hour behind schedule that made my movers late for their appointments. Frustrating situation.Misty W.
Nice and friendlyGEORGE T.
Service was goodKenneth C.
Dirty. No assistance in hooking up trailer. Glad I knew how.GREGORY E.
Thank u so much Ms Kathy is a very sweet ladyJennifer B.
The smell of cigarette smoke in this office was so strong it triggered my asthma.Ruth M.
El cliente no dejó un comentario.NOAH C.
Its better than good.STEVEN H.
El cliente no dejó un comentario.RITA P.
I'm very upset of the way you guys charge me for the gas even though I checked the gas before I got in the vehicle and after I got in the vehicle I did call and explain the scale was charge an arm and a leg I was actually going to get a storage unit there but after this bad experience I've change my mind I actually need a U-Haul again that's why I was going to go back but after this extra charges I will not be coming back and I will let my friends know about terrible service their lady was very friendly though she was excellent She did explain about the gas like I said the gas meter was still on the same measurement as when I received it so therefore I shouldn't have paid for gas Before or after any kind of charges I'm very disappointedJasmin T.
El cliente no dejó un comentario.Thomas K.
They did not provide adequate information about usage of U-Haul. So, they charged me more additional amount.Bisnu P.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Robert D.
No help dropping the trailer and no parkingJOSE V.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.AARON S.
Good service.VICTOR A.
El cliente no dejó un comentario.David H.
Tell the clerk to get off the phone with her sister and wait on patrons. Stop smoking in the office.Christopher P.
Interior windshield had something on it, I had to clean it. Ashes in ash tray. Cup holder area dirty. Inside truck bed something had been spilled and it was sticky. Because the pick up location was changed and they opened later my reservation was changed to pick up through lock box, but it didn't change on my reservation. It took Fifty minutes And five phone calls with long waits to get the truck keys.Linda L.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.John S.
The building where I picked up the keys was filthy. The woman obviously lives at the storage facility and it was like a hoard inside the office. Messy and dirty. Reeked of cigarettes. Dogs barking constantly. She let me in and was on a personal call with someone. Finally after about 4-5 minutes started to help me. I felt dirty and gross when I left. She kept licking her fingers and turning the paperwork. Her hands were filthy. I would not use this location again. I wanted to use a location very close to my home but got a message re-directing me to this location a few hours before my pick-up.Christine G.
I feel as though I was overcharged for the Uhaul that I used. I got one of the smaller box trucks for my move, and I was charged for not only milage, I was charged the flat fee for using the truck, and I also had to pay for gas. My understanding was that I would have the flat fee plus gas. I paid over $100 for a one trip move. Had I known I was going to be charged that outrageous amount I would have packed everything in my car and made 5 trips, or rented a truck from Enterprise, and still come out cheaper. The location was filthy dirty, and reeked of dog pee and cigarettes. The women that took my information did seem to have a good knowledge, or even the bare minimum of what she was doing. I would highly reccomend that she go back through a training class or seek new employment. I would also reccommend this location be shut down, and condemned.Aries H.
El cliente no dejó un comentario.Joetta S.
El cliente no dejó un comentario.Samuelbradford H.
El cliente no dejó un comentario.Ashley E.
There was supposed to be a furniture Dooley in the truck. There was not. I did call about this and was given a refund.Bethany H.
Did not have wiring harness. Had to go to 1200 location to get wiring so I had to drive without brake or turn signal lights.William A.
Easy pickup and well maintained facility. Manager was knowledgeable and friendly.Helen H.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Glen D.
El cliente no dejó un comentario.jordan S.
El cliente no dejó un comentario.Albert A.
Had to wait outside in the hot sun for an extended period of time for The attendant to come to the door to let me in on two different occasions. The office was dirty and full of smoke. Not at all welcoming. The attendant tried to assist but was limited in knowledge. No accessories to purchase. Would not return to this location.Teresa L.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Bernard J.
El cliente no dejó un comentario.Bobbie C.
El cliente no dejó un comentario.Jesslyn F.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.Susie J.
El cliente no dejó un comentario.Michelle N.
Office smells of cigarettes. Homeless people living in storage units. Truck not clean. In fact, I believe there was dried urine in cargo area. Lady was very nice. But facility and equipment was the worst.SANJOYDEB M.
The customer service was terrible, and I got charged for miles I did not drive. This location should not be representative of how u-haul business is handled. Very poor service overall terrible I will never go back to this place againCarlos A.
El cliente no dejó un comentario.Samantha P.
Smoky customer service office. My daughter and I smelled of smoke and felt we had each smoked a few cigarettes involuntarily during our check out process. Their staff was friendly, but they did not help us hook up the trailer or load our vehicle. (We came back for the transport, after loading the truck.). They sent us out with a transport with a bent trailer tongue. We didn't have an issue on the road, but it was cause for concern. The transport fender could be seen in the right side mirror. The staff in Fort Worth told me that with a 26' truck, I shouldn't be able to see the trailer at all when driving on the highway.Troy L.
Very easy to return which was great. Hard to get into parking lot and seemed to be in a questionable part of town. Overall everything went fine.Elizabeth M.
I had an awful experience with getting my UHaul. The first location gave me a trailer that was too big for my vehicle and customer service told me to return to the location on 7th avenue. This location was extremely run down and the waiting area smelt like stale cigarettes and the woman, Kathryn, was extremely rude to me. She proceeded to raise her voice at me after talking to UHaul herself and said I had to return the trailer that was too large at the original location on New Circle Road because she â€œdid not know how to do a refundâ€. After I had to go all the way across town again to return the large trailer, I returned to the 7th st location to get the smaller one. It took her almost 20 minutes just to get that trailer rented to me and then told me to go hook up the trailer and let her know afterwards so she can take a picture of the hook up. I had no idea how to hook up this trailer and told her that and yelled at me again saying she doesn't know if her husband is in or not and if he isn't I would have to figure it out myself. The other location helped me with no problem but she wanted nothing to do with me after renting me the trailer. I would not recommend this place to rent a trailer or even get a storage unit. Customer service was great who I spoke with, but the woman Kathryn talked too was rude as well. This made me not want to rent through U-Haul again.Haley T.
The app and lack of communication about pick up was horrible. It took more than 30 minutes to complete. I had to put the information in again, between my computer and the app. It is not the location's fault, she tried to get help. The app is horrible! The chat is horrible!janet V.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.Oleh M.
Absolutely horrid place they charged me for the cleaning fee even though I cleaned the truck very well. It was actually cleaner than when I got it. Feels like a scamCody S.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Lara P.
El cliente no dejó un comentario.Joshua J.
The office facility was filthy as was the cabin of the truck. The attendant at the facility was very polite and helpful however the condition of the truck was questionable and to be charged $9.00 for gas on top of the $9.00 I put into the truck and only traveled 39 miles is also not acceptable.mark S.
We moved for three hours in the rain and the truck leaked. It was DC2146T and our mattress and other things got wet.gae V.
El cliente no dejó un comentario.andrew S.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Shelia M.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Jayke M.
El cliente no dejó un comentario.Ken K.
El cliente no dejó un comentario.Brita S.
No problemsRobert W.
El cliente no dejó un comentario.Ramla O.
Staff was very nice but pick up took too long. I reserved a tow dolly but had to take and pay for an auto trailer because that was all they had. No help with hook up.Jacob G.
The staff was not around and had to wait for a period of time for service. The staff was pleasant once she came to the office. I requested a specific number of furniture blankets that indicated online would be at the location I picked up my truck. My pickup location was changed and the blankets were not there. I had to go to location I had originally requested to pick up my truck. They indicated they did not have blankets either, but located 1/2 of the number of blankets I need. The staff was overall helpful, but my experience with UHAUL and it's organization was terrible. I will definitely look to use another company for future moves.Tiffany C.
Whole office smelled of smoke, enough to make someone nauseous. We ordered 2 dozen furniture pads and they only had 6.Georgia W.
El cliente no dejó un comentario.Kim C.
El cliente no dejó un comentario.Shannon R.
Easy drop off and close out of contract.barry T.
Easy drop off and check outJames B.
El cliente no dejó un comentario.Thomas C R.
El cliente no dejó un comentario.Janet Carrie Mah W.
El cliente no dejó un comentario.Bryan B.
Everything was very professionalgayles B.
El cliente no dejó un comentario.Aeisha F.
It's was difficult for me to get to. The person running the facility was very nice and helpful. I liked dealing with her. She made sure everything was correct and the equipment was o good order. Very pleasant experience.LUCIUS M.
El cliente no dejó un comentario.Barbara J.
The p/u location was not adequately equipped to handle the paperwork process. The d/o location was not adequately equipped to handle the paperwork for the return and if any additional money was owed and caused an inconvenience when I had to stop what I was doing and go pay $8.48 because this could not be done at the return. I only use uhaul for my moving needs and even though this move was flawed I would still recommend uhaul and will still only use uhaul for my moving needs.Walter C.