Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

Rating:

5.0

Absolutely nothing.

Rating:

5.0

Workers were friendly and fast. The truck was in great condition and was very clean

Rating:

4.0

Modernize your fleet of trucks and do more to keep up the maintenance on the trucks you have.

Rating:

4.0

I was very frustrated with the pick up process but not because of the location because of the Uhaul website and application. The the website was very explicit about my ability to pick up my truck and supplies using the application before business hours for this location. Upon arrival and trying to follow the in app prompts I get a notice that the pick up was switched to an in person pick up and would not be available until 9:00 am. When I was finally able to pick up my truck I was informed that location has no ability to do an online through the UHAUL app pickup. The location was fine and the truck was great however, your app telling me I could make a plan then changing everything the morning of is terrible.

Rating:

5.0

Nothing everything was perfect

Rating:

4.0

She was nice and helpful.

Rating:

5.0

Customer service was great and helpful, she made sure equipment was in working order.

Rating:

5.0

The office staff was the best! They made the experience the most rewarding!

Rating:

5.0

Keep up the good work.

Rating:

3.0

The staff and exterior of the units were fantastic. When I moved my stuff out, I found that the unit had leaks in it. I had several boxes and items that had to be thrown away because of water damage and black mold growth (from the water damage). There was also an enormous amount of spiders.

Rating:

5.0

I highly recommend this storage facility. We only had one issue which resulted from my forgetfulness, but it was resolved quickly and efficiently. The staff was always friendly and helpful with us.

Rating:

2.0

I've tried contacting anyone about my storage unit and to resolve an issue with my U-Haul rental since I returned the truck and picked my storage unit and have yet to talk to anyone. I'm hoping my leaving s review it will get to the right person or place so I can finally resolve the issues I've had

Rating:

3.0

Encounter with rep was awesome. She was very helpful and making sure I was satisfied as a customer. Will definitely go back and recommend to others.

Rating:

5.0

The staff was helpful when I asked about check in.

Rating:

5.0

Friendly

Rating:

5.0

The lady at the U Stor It in Huntsville, TX was extremely friendly and helpful. She went over and above to make sure we got what we needed. I can't say as much for the first location we went to in Madisonville.

Rating:

5.0

Houston and Huntsville locations were add spectacular Very helpful and friendly

Rating:

5.0

She was nice. Everything was wonderful.

Rating:

5.0

Around October 1st, my debit card was compromised. I couldn't remember who all was on the card for auto deducts. On October 11th, I called and spoke with Cathy around 2:00 pm stating I was going there and wanted to know when the gate closed. Cathy advised and said she was at a doctor's appt and would be at the office after 5:00 pm. I understood. When we arrived around 6:30 pm, we noticed a red lock on our door. Cathy is NEVER in her office and it was closed and locked. We called her initially and left a message on her voicemail. I called a second time and left another voice mail. We drove to her home and her dogs were barking loudly. Someone came out and my husband was talking over the dogs to advised to call Monica Clark (as Cathy wasn't there either). We drove to the storage unit and waited. I called again and this time Cathy answered. She advised she'll be at the office by 7:30 pm. She also said "I'm a little preterbed at the fact that my husband was screaming at her 12-year old daughter and that she had her 12-year old daughter walk to the storage unit to take off the red lock and that we can settle with her the next day. I didn't have a chance to respond when Cathy simply hung up the phone on me. By 10/29/22, we emptied out unit and moved to another place in the area who has treated us with the upmost respect. We left because Cathy is never in her office anyway and gave such poor customer service. Why didn't she mention the red lock when we spoke earlier in the day or that there was an issue with my debit card? When I mentioned that to her, she said she doesn't notify anyone until they are two months late. Ridiculous way to run your business. Good-bye.

Rating:

5.0

Had some trouble turning trailer back in. Got it worked out though

Rating:

5.0

The business was good

Rating:

1.0

Didn't show that i returned the trailer until two days later. U haul had contacted me that i was still holding trailer All has been resolved with the help haul store in temple

Rating:

2.0

We had to call for assistance though the office hours listed they were open at 7 am. We were there at 8, as scheduled. When someone did shoe up after we called the number on the sign, he seemed angry he had to be there , was curt, and less than friendly. Will NOT use this location again.

Rating:

3.0

The shop was closed due to COVID exposure so we were told to just leave the trailer, so we did. Made us nervous.

Rating:

1.0

Was told I could drop at any location without fee and then got randomly charged $98 plus tax with zero notice. Utter BS

Rating:

5.0

The U Stor It in Huntsville was great. She even helped me get to the location since, I was unfamiliar with the area. My only issue with the rental experience was the location was changed the night before only to get to location #2 early to find out the incoming trailer was not scheduled correctly and would be there 5 hours later than the 9am I needed. Moving company now had to be rescheduled for a later time. Uhaul then found me a trailer at location #3 (U Stor It) 45 min from the original location.

Rating:

5.0

Always helpful and awesome to deal with at this location They go above and beyond to make sure your experience is too level

Rating:

5.0

Great staff

Rating:

3.0

The price was much higher than expected. $70 for one way 4’x8’ trailer. Renting another in San Antonio for much less.

Rating:

4.0

This drop off location was too far away, there were 2 other locations less than 2miles away

Rating:

5.0

Excellent and fast service.

Rating:

5.0

The license plate was bent and got me pulled over while driving through the panhandle of Texas which warranted a complete search of my car stuffed of moving boxes. Causing me too lose two hours of travel time to California. The officer wrote me a ticket for "paraphernalia"when he found a 1 of 4 collector item yeti cup holder he considered a "hide". Now I have to pay a 300 dollar fine. Very ridiculous. Other than that the pick up and drop off was smooth and personal was kind.

Rating:

5.0

The lady at the front desk was super nice and helpful

Rating:

4.0

I was 20 mins late returning the trailer and got charged a second full day i fell like that is wrong it wasnt even a full hour i will never use uhaul again if i dont have to

Rating:

3.0

The online check in for pick-up was broken. I was on hold for 45 minutes so I could get in touch with a uhaul representative to fix the issue. The truck was very rough to drive right off the lot. It was an uncomfortable drive. The only reason I would recommend uhual again is because it is so much cheaper than the competition, but it shows. Overall uhaul made my move tough.

Rating:

2.0

This uhaul was gross I cleaned it with Lysol Wipes and left them Inside so they could see how nasty it was. I will never use this location again. It was dusty, smelly, sticky and just filthy I don’t think they clean. Or sanitize then at all You would think with covid they would.

Rating:

5.0

The staff was very helpful during my entire lease. I will absolutely recomend this facility in the future.

Rating:

5.0

Other than a billing issue with Uhaul corporate this rental was excellent and Richard is always a pleasure to deal with and helped with getting the billing issue straightened out

Rating:

5.0

The lady at the Palm St address in Huntsville Tx was VERY VERY rude!!!!! Would NEVER recommend this location to anyone. UHaul needs to tell people that the Palm St address will only accept motorized uhauls not trailers.

Rating:

4.0

Include phone number of their location on your website. Could not call them when we needed directions.

Rating:

3.0

Accept military defferment

Rating:

5.0

Everything with office personnel was friendly. The only think when I mover out all my stuff was ; the unit I had must had a lick in the roof at the back end of the unite. I had my dinning table with chairs in the back with two high wing chairs. They had water stains and mold. I had to dump them because of the mold. I put my household furniture in December 2020 to around middle of March 2021. The damages might have came from the ice storm we had in February when everything was frozen for almost a week ; so I did not complain due to the storm and I wanted new furniture anyway.

Rating:

5.0

Staff was always friendly and helpful.