The owner or manager, while we were checking out on our phone, runs out accusing us of breaking into his Waste Management dumpster that we parked by. He started taking pictures of us and my car license plate. While trying to assure him that we did not use the dumpster or touch it, he kept accusing us saying he was out there 10 minutes prior and it wasn't like that. I told him to check his security cameras because we didn't touch it. I will not go back to this location. Him continuing to accuse us after we said we didn't touch it is certainly not a good reflection on U-Haul.Matthew B.
Customer Reviews for U Stor It Warehouse
(Distribuidor de U-Haul del vecindario)
Mesa, AZ 85202
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- 7/31/2021: cerrado
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
First off there are so many hidden fees and shady things set up to screw the customer in the end. Sure was helpful and attentive when I needed to rent the truck but returning it and asking for the check over he conveniently was busy all of a sudden and I dont appreciate being screwed around I sure miss pre internet days when things were so simple and everyone wasnt out to nickel and dime any and every possible way they could and having to have an account for this and that and then they sell ur info to everyone else and blah blah blah i just simply needed a truck to move a few things not sign my personal info away or be bombarded with crap I not interested in. And I'm sure there will be some kind of ongoing charges with this uhaul place always is something shady going on and so I will be checking my bank statement everyday for the next few months to see any added charges or repetitive ones. Never again will I use uhaul for anything.i rather PAY a friend with a truck instead .have a good oneKIMBERLY M.
Terrible phone service in this area. App would not work. When picking up the truck the staff was not helpful. When dropping off the truck I could not get the app to work, tried calling customer service and could not get through. Staff check the truck in. I spent way too much time picking up and dropping off. The storage area is a dump.Glenn G.
El cliente no dejó un comentario.KOLE S.
Have an office to go into..don't change my pick up location on me,CHRISTOPHER M.
El cliente no dejó un comentario.Tim G.
I wanted to rent a storage so I called ahead of time to see if they had some and I was told yes. So when I arrived I waited 20 minutes before anyone said anything to me and when I asked they said it was sold. It would have been nice if they would have told me they only had one left so I had to find another one and it made me late bringing the truck back and I put more mileage on the truck because I had to find somewhere else for a storageT'YANA W.
You are not allow to park in there parking I had someone come out and make me move my car even I was renting 1 of their trucks and most of the street is no parking. Definitely find won't use this location againLaKesha C.
El cliente no dejó un comentario.RALPH A. | Overall Experience
I was charged 2 rental fees because I returned the truck late. But I've always rented uhauls and have always had 24hrs to returnLuis V.
El cliente no dejó un comentario.LOUIS S.
El cliente no dejó un comentario.Tawanna E.
None !!!everything is good Guy at desk really cool!!!!HECTOR F.
El cliente no dejó un comentario.ALLEN S.
Teach workers how clean and be nicerJeremy C.
Despite pre-registering and arriving 15 minutes early, the truck was not ready and I was told it would be a long wait. I tried to use the mobile app but could not complete the process. The truck was dirty and windshield cracked. No parking for my vehicle while using your truck.DANIEL P.
El cliente no dejó un comentario.MARTINE S.
El cliente no dejó un comentario.MARCO ANTONIO M. | Overall Experience
El cliente no dejó un comentario.THOMAS M.
Great customer service, fast and efficient with the paperwork and setup, and easy drop off.NICHOLAS A.
El cliente no dejó un comentario.YVETTE M.
El cliente no dejó un comentario.LARRY DON M. | Overall Experience
Drop off location was not scheduled or destination drop off but attendant received equipment willingly and professionally quick!LEONARDO M.
U-Haul and location made special last minute arrangements for the auto transport due to another transport falling through. Very accommodating and knowledgeable. GraciasAARON J Z.
Absolute bullshit. Someone parked their U-haul behind my car and I was unable to get my car for two days! Nobody from U-haul claimed they were able to help including district manager who said he'd help and then disappeared. The location owner did not answer their phones all weekend even when I was standing outside their building and could see someone walking around inside the office. I'm fucking furious as this impacted my personal life and cost me a lot of money taking Ubers to get around. U-haul owes me. I'm going to talk to them tomorrow when they're back from their dandy weekend.Jason R.
Long wait time on the phone. Locations stated they weren't that busy. the local U-Haul representatives were very helpful. Excellent customer service on the phone and in person.LAURA GUADALUPE A.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Damon T.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.Abraham D.
The UHaul website located @ https://www.uhaul.com/DamageCoverage/ includes the following description of Safemove Plus insurance; Safemove PlusÂ® - Protection While Moving - The only coverage that includes overhead damage and tire protection. Exclusion Free Coverage - Coverage for ANY accidental damage to the U-Haul truck (including collision with an overhead object). Purchased this insurance and incurred body damage (scratch) from collision with an overhead object which was reported when the vehicle was returned. UHaul has charged for damage and stated it was a DENTED corner post! Beware of bait-and-switch..LAWRENCE Y.
El cliente no dejó un comentario.Joseph B.
Time to pick up the rental. It took over an hour from when we showed up to when we drove away in the truck. It seemed excessive.Dallin S.
El cliente no dejó un comentario.Melanie G.
El cliente no dejó un comentario.Nicholas A.
El cliente no dejó un comentario.Rafael G.
El cliente no dejó un comentario.David H.
I was drastically overcharged. What should have been an intown job for no more than 50 dollars turned into almost over 200 dollars worth of charges. This was my first u-haul experience and I wish someone had been looking out for me, obviously your sales people won't.Chance M.
El cliente no dejó un comentario.BARBARA K.
I submitted a request online for a truck and was never sent a code or anything regarding picking up the keys to my truck. I called and after the first agent I spoke with changed my reservation time without my asking I was transferred to a line where I waited half an hour before becoming frustrated and hanging up. I called again stressing how now I am behind on my reservation and my request was only for two hours so I would appreciate not being place on a long hold - I was directed to the customer service line who transferred me AGAIN within literally a minute of speaking with him - without even getting a chance to fully explain the situation. I waited on hold for another half an hour until I was finally helped by the 24/7 truck agent who had told me that your system was bugged and that was the reason my initial reservation hadn't gone all the way through. I asked for clarification and was reassured that I had done everything on my end in regards to submitting my reservation and that YOUR system was the issue because it hadn't finalized the reservation and the only way I would be able to resolve this would be by calling and going through the absolute nightmare that is your telephony customer service. I will go out of my way to avoid your services in the future and will be launching a complaint with the Better Business Bureau.Rogue S.
El cliente no dejó un comentario.RAYMOND H.
My truck was scheduled to be picked up at 6:00am. Upon arrival I was unable to pick up my truck using the online process. When I called customer service I waited on hold for 30+ minutes. I then chatted in instead and the rep told me that the reservation agent had not accepted the rental even though the payment for the truck was processed through my account 5 days before. I then had to call customer service again and after 2 phone calls finally got my truck at 7:30am.AUDREY G.
Alberto was outstanding!KATHERINE T.
El cliente no dejó un comentario.Molly S.
Guy seemed unaware of what to do. Truck filthy. Pick up location moved far away, into a bad area of town, without my permission. I was informed, but wasn't given the chance to say no.Allen D.
Everything was great except the wiring on the first trailer wasn't working so we had to try a different one.Jason H.
El cliente no dejó un comentario.richard G.
El cliente no dejó un comentario.Erin C.
I will always bring my moving needs to this place .the one on country club and broadway rips you off treats you like your ripping them off very rude people abd that manager is a faggot for brains couldnt count 50 cents to get his head out of his ass.steven C.
El cliente no dejó un comentario.POLICARPIO I.
El cliente no dejó un comentario.danae S.
El cliente no dejó un comentario.Teresa M.
The office was not really up to date. And parking if hauls was difficult. Also the worker at this location charged me for fuel when I made sure that I had returned the uhaul with the right amount of fuel. I am pretty upset about that.Kara M.
Servicio amabledaniel G.
The owner was very easy to do business with. We left our key on the truck key ring and he was kind enough to call and let me come pick up the key on a day when the office was closed. Very knowledgeable in the rental process and informed me of everything regarding insurance coverage, along with the truck procedures.MALISSA C.
everything was excellent ,just one think that your employees smile more. :)Evandro A.
Very good .Theresa B.
El cliente no dejó un comentario.rita S.
I put 8.7 miles on the truck.. And when i went to drop it off I put 8$ in the tank...i know i filled it up to where it said on the sheet yet when i returned it they said it was w gallons short... Extra 9$. Then, and I know this is my fault but i couldnt find a driver to return the truck on time and the person who rented the truck to me went on line with my info and booked another reaervation in my name..Shady business if you ask me. Cause i never authorize my information to be re-used..STEVE L.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.Gultekin S.
El cliente no dejó un comentario.CASEY G.
Take the license from this site, the gut was rude and disrespectful. He called me a liar when advised the truck had not been cleaned, a water bottle came from under the seat while I was driving, someone had a dog in the truck and dog hair flew around when I opened the windows. Then the guy used the term"you people "to me. Do not, I repeat DO NOT use this place. And there was a guy walking around with his shirt off.Kesha B.
El cliente no dejó un comentario.MICHAEL K.
Was bad experience with this location the manager weird. When I Tran the car they're is weird guy ask me about the keys . He was with dirty clothes he looks homeless... was bad experience . The manager pay attention to he's dog moors then me ... thank youTONIO A.
El cliente no dejó un comentario.Tom H.
El cliente no dejó un comentario.BRANDON E.
El cliente no dejó un comentario.Gaston R.
We dropped off after hours SatisfactoryRowena M.
El cliente no dejó un comentario.ERIC B.
El cliente no dejó un comentario.SHIRLEY T.
Truck had dog hair and food under the seat upon pick up and I was required to put my credit card and debit card on file because my driver's licence "wasn't acceptable".HEATHER W.
El cliente no dejó un comentario.Jake W.
Nothing different. Everything was great and ran very smoothly. Very friendly staff!Michael K.
Return phone messages left on the answering machine as I did exactly what Uhaul requested by contacting the location a few days ahead to confirm the equipment rental.Lee Y.
El cliente no dejó un comentario.Abdullah B.
El cliente no dejó un comentario.Steven A.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Joel L.
Nothing the service was great and the attendant was very friendly and informative.Thank you.MIKE B.
El cliente no dejó un comentario.Joseph G.
U-Haul needs to upgrade their server, took almost 30 minutes to just fill out the paper work.Heinz J.
Only thing I did not like so well that all the info I had given on the "quick check-in" was repeated all over in full length. Other than that I was very content. Thank you very much!Arved M.
Everyone was very helpful and friendly. The truck ran great n barely used any gas. I'll definitely use this company againMisty S.
El cliente no dejó un comentario.Amber G.
El cliente no dejó un comentario.Carlos R.
Make sure someone is at the drop off facility so no one gets scammed like I'm getting. Make sure your reps go over the truck with the customer inside and outMary B.
Trailer was not available at confirmed time and location. Had to drive to a different location which was hard to find.Uwe K.
El cliente no dejó un comentario.Alicia R.
El cliente no dejó un comentario.robert T.
Pick up went very quick and smooth, return was a bit confusing because the location was closed (Sunday) and there is no marked equipment return area. I did receive my email receipt first thing Monday morning, which I appreciated.Jamie W.
Put in security cameras for the storage area. I'm very pissed off because I think my unit was robbed by someone on the property. it is very strange that my unit was the only one robbed.EUGENE D.
El cliente no dejó un comentario.rose W.
THE BEST IN MASAALBUQUERQUE A.
Everything was great.ASHLEY D.
They quoted me 291 n charge me 383PRINCE T.
The gentleman was extremely nice, and provided exceptional customer service.Tamisha H.
The gentleman in the office was very nice.April B.
Bate and switch. Wanted to rent a truck for 19.95 had a truck there with my last name to hold it. Guy said it was for another person with my exact last name but different first name. So had to rent bigger truck. Came back and the truck I wanted in the first place was sitting there. .he said the person didn't show up. ? It was my reservation !!KIM S.
All went as expected.Darla E.
El cliente no dejó un comentario.Reginald M.
El cliente no dejó un comentario.Brendon M.
El cliente no dejó un comentario.Kayci S.