Customer Reviews for U Stor It Warehouse
(U-Haul Neighborhood Dealer)

354 reviews

1520 W Broadway Rd   Mesa, AZ 85202
(Habla Espanol)

(480) 969-1169

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 969-1169

1520 W Broadway Rd
Mesa, AZ 85202
(Habla Espanol)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Wow! I don't know where to start! Horrible checking in and out with a misinformed person (same person.) I understand it's a 3rd party but no excuse for the poor service and poor customer service. You have my number if you'd like to elaborate more on the topic. Happy holidays!

RYAN DAVID A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ALEXANDE D. 
Rating:
1.0

The website, sent me a link, stating if I did not park it in an acceptable location, I would be charged a $20.00 fee. To do the after hours check in, I had to use the GPS location on my phone, for your website to verify I was in the correct area. The next day, almost two hours after the U Store It storage room (where the truck was rented from) contacted me. I missed his call. I called on Monday, as that was on Saturday when he had called, the office manager proceeded to yell at me he was charging me $35.00 fee for not parking it in the approved area. I am reporting this as I hope UHual deals with their unruly location. Again, if there was an issue, it should have been advised during the vehicle return which it confirmed it was returned corrected. As well as the fee shows it would only be $20.00 and not the $35.00 he was yelling about.

SHAMIL ROYALE R. 
Rating:
4.0

Customer did not leave a comment.

LEON LEWIS K. 
Rating:
5.0

Customer did not leave a comment.

CAMBRIDGE-JAMES M. 
Rating:
5.0

Not much, he was awesome and made my first ever equipment rental go smoothly, will highly recommend this location to my friends and family.

CHRISTOPHER LEON R. 
Rating:
1.0

Very bad costumer service

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
1.0

I was quoted a price for a 26 ft truck. When I went to pick it up there was only a 20 ft truck and the price was almost tripled. We had to call corporate to have the price I was quoted honored. I'm not very pleased with your company.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
1.0

The gentleman that handled my order at this location was a horrible individual. My wife dropped me off as she was driving and proceeded to wait while I went to receive the uhaul rental truck. The only way to deal with this guy was through a mailbox slot leading to a make shift office, most equipment looks as though it was purchased at a thrift store. Since I couldn't hear him through the 3 inch hole in the door, he came out and immediately told me that I was “Blocking HIS entry way” (there wasn't a single person that visited this god forsaken place during the duration of my time there). My wife was driving so I asked her to move back. That is an example of the character you have representing your company on this area. There was much more but I really don't want to waste any more time on this. Thanks

KRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

KELLY I. 
Rating:
1.0

Was not treated politely

Terrence C. 
Rating:
1.0

Customer did not leave a comment.

DEMIKAL W. 
Rating:
1.0

I was charged for 80 dollars of safe move when I said I didn't want it, and then was told sometime would call me to discuss this. If this isn't fixed, I'll be disputing the charge with my bank.

TIMOTHY B. 
Rating:
1.0

Wasn't given the correct check in time when I rented, so when I checked in 2 hours late I was charged for an extra day. Had I known I would be charged I would have kept the trailer and continued to use it because I still needed it. Instead I returned it and had to do a lot of extra work not knowing I paid for the trailer but wasn't able to continue using.

LONNIE S. 
Rating:
4.0

Customer did not leave a comment.

Tianna R. 
Rating:
1.0

Alberto Navarro is rude. He should NOT represent U-Haul whatsoever. I asked a couple of questions and did NOT give me an answer. He kept telling me to “read the contract” like we weren't moving because of a very busy day. Then now I get charged of $20 for the after hours service fee? I returned the truck the same day and Alberto told me that when I'm done with the truck, just drop the key to the drop box. Did not tell me anything else of checking out. This is unfair! U-Haul should treat customers right and should cater to whos giving U-Haul their money to.

JAMES PATRICK OR V. 
Rating:
3.0

The count- free service was good for me.

Marsha G. 
Rating:
4.0

We could not get the Uhaul Return Truck on the web to work after hours. Not happy that we had to pay an extra $20 because your site didn't work and your customer service operators wouldn't answer.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Ja'Neeva S. 
Rating:
5.0

I wasn't entirely sure where I could park the vehicle as it was after hours. The lot seemed full of Uhaul vehicles already and put the vehicle somewhere out of the way that I don't know if it was an appropriate location.

Cody G. 
Rating:
5.0

I want to compliment Jose who helped me with my rental truck! He was a very polite and professional in his job! I would like to Thank him for his hard work. Thank you very much! Sincerely, Marilyn Murillo

Marilyn M. 
Rating:
5.0

Very well taken care of thank you

GEORGE W. 
Rating:
2.0

The owner or manager, while we were checking out on our phone, runs out accusing us of breaking into his Waste Management dumpster that we parked by. He started taking pictures of us and my car license plate. While trying to assure him that we did not use the dumpster or touch it, he kept accusing us saying he was out there 10 minutes prior and it wasn't like that. I told him to check his security cameras because we didn't touch it. I will not go back to this location. Him continuing to accuse us after we said we didn't touch it is certainly not a good reflection on U-Haul.

Matthew B. 
Rating:
1.0

First off there are so many hidden fees and shady things set up to screw the customer in the end. Sure was helpful and attentive when I needed to rent the truck but returning it and asking for the check over he conveniently was busy all of a sudden and I dont appreciate being screwed around I sure miss pre internet days when things were so simple and everyone wasnt out to nickel and dime any and every possible way they could and having to have an account for this and that and then they sell ur info to everyone else and blah blah blah i just simply needed a truck to move a few things not sign my personal info away or be bombarded with crap I not interested in. And I'm sure there will be some kind of ongoing charges with this uhaul place always is something shady going on and so I will be checking my bank statement everyday for the next few months to see any added charges or repetitive ones. Never again will I use uhaul for anything.i rather PAY a friend with a truck instead .have a good one

KIMBERLY M. 
Rating:
1.0

Terrible phone service in this area. App would not work. When picking up the truck the staff was not helpful. When dropping off the truck I could not get the app to work, tried calling customer service and could not get through. Staff check the truck in. I spent way too much time picking up and dropping off. The storage area is a dump.

Glenn G. 
Rating:
4.0

Customer did not leave a comment.

KOLE S. 
Rating:
2.0

Have an office to go into..don't change my pick up location on me,

CHRISTOPHER M. 
Rating:
3.0

Customer did not leave a comment.

Tim G. 
Rating:
1.0

I wanted to rent a storage so I called ahead of time to see if they had some and I was told yes. So when I arrived I waited 20 minutes before anyone said anything to me and when I asked they said it was sold. It would have been nice if they would have told me they only had one left so I had to find another one and it made me late bringing the truck back and I put more mileage on the truck because I had to find somewhere else for a storage

T'YANA W. 
Rating:
2.0

You are not allow to park in there parking I had someone come out and make me move my car even I was renting 1 of their trucks and most of the street is no parking. Definitely find won't use this location again

LaKesha C. 
Rating:
4.0

I was charged 2 rental fees because I returned the truck late. But I've always rented uhauls and have always had 24hrs to return

Luis V. 
Rating:
3.0

Customer did not leave a comment.

LOUIS S. 
Rating:
4.0

Customer did not leave a comment.

Tawanna E. 
Rating:
5.0

None !!!everything is good Guy at desk really cool!!!!

HECTOR F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
1.0

Teach workers how clean and be nicer

Jeremy C. 
Rating:
3.0

Despite pre-registering and arriving 15 minutes early, the truck was not ready and I was told it would be a long wait. I tried to use the mobile app but could not complete the process. The truck was dirty and windshield cracked. No parking for my vehicle while using your truck.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

MARTINE S. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Great customer service, fast and efficient with the paperwork and setup, and easy drop off.

NICHOLAS A. 
Rating:
5.0

Customer did not leave a comment.

YVETTE M. 
Rating:
5.0

Drop off location was not scheduled or destination drop off but attendant received equipment willingly and professionally quick!

LEONARDO M. 
Rating:
3.0

U-Haul and location made special last minute arrangements for the auto transport due to another transport falling through. Very accommodating and knowledgeable. Thank you

AARON J Z. 
Rating:
1.0

Absolute bullshit. Someone parked their U-haul behind my car and I was unable to get my car for two days! Nobody from U-haul claimed they were able to help including district manager who said he'd help and then disappeared. The location owner did not answer their phones all weekend even when I was standing outside their building and could see someone walking around inside the office. I'm fucking furious as this impacted my personal life and cost me a lot of money taking Ubers to get around. U-haul owes me. I'm going to talk to them tomorrow when they're back from their dandy weekend.

Jason R. 
Rating:
4.0

Long wait time on the phone. Locations stated they weren't that busy. the local U-Haul representatives were very helpful. Excellent customer service on the phone and in person.

LAURA GUADALUPE A. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Damon T. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

Abraham D. 
Rating:
1.0

The UHaul website located @ https://www.uhaul.com/DamageCoverage/ includes the following description of Safemove Plus insurance; Safemove Plus® - Protection While Moving - The only coverage that includes overhead damage and tire protection. Exclusion Free Coverage - Coverage for ANY accidental damage to the U-Haul truck (including collision with an overhead object). Purchased this insurance and incurred body damage (scratch) from collision with an overhead object which was reported when the vehicle was returned. UHaul has charged for damage and stated it was a DENTED corner post! Beware of bait-and-switch..

LAWRENCE Y. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
1.0

Time to pick up the rental. It took over an hour from when we showed up to when we drove away in the truck. It seemed excessive.

Dallin S. 
Rating:
3.0

Customer did not leave a comment.

Melanie G. 
Rating:
3.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Rafael G. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

I was drastically overcharged. What should have been an intown job for no more than 50 dollars turned into almost over 200 dollars worth of charges. This was my first u-haul experience and I wish someone had been looking out for me, obviously your sales people won't.

Chance M. 
Rating:
3.0

Customer did not leave a comment.

BARBARA K. 
Rating:
1.0

I submitted a request online for a truck and was never sent a code or anything regarding picking up the keys to my truck. I called and after the first agent I spoke with changed my reservation time without my asking I was transferred to a line where I waited half an hour before becoming frustrated and hanging up. I called again stressing how now I am behind on my reservation and my request was only for two hours so I would appreciate not being place on a long hold - I was directed to the customer service line who transferred me AGAIN within literally a minute of speaking with him - without even getting a chance to fully explain the situation. I waited on hold for another half an hour until I was finally helped by the 24/7 truck agent who had told me that your system was bugged and that was the reason my initial reservation hadn't gone all the way through. I asked for clarification and was reassured that I had done everything on my end in regards to submitting my reservation and that YOUR system was the issue because it hadn't finalized the reservation and the only way I would be able to resolve this would be by calling and going through the absolute nightmare that is your telephony customer service. I will go out of my way to avoid your services in the future and will be launching a complaint with the Better Business Bureau.

Rogue S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
2.0

My truck was scheduled to be picked up at 6:00am. Upon arrival I was unable to pick up my truck using the online process. When I called customer service I waited on hold for 30+ minutes. I then chatted in instead and the rep told me that the reservation agent had not accepted the rental even though the payment for the truck was processed through my account 5 days before. I then had to call customer service again and after 2 phone calls finally got my truck at 7:30am.

AUDREY G. 
Rating:
5.0

Alberto was outstanding!

KATHERINE T. 
Rating:
4.0

Customer did not leave a comment.

Molly S. 
Rating:
1.0

Guy seemed unaware of what to do. Truck filthy. Pick up location moved far away, into a bad area of town, without my permission. I was informed, but wasn't given the chance to say no.

Allen D. 
Rating:
4.0

Everything was great except the wiring on the first trailer wasn't working so we had to try a different one.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

I will always bring my moving needs to this place .the one on country club and broadway rips you off treats you like your ripping them off very rude people abd that manager is a faggot for brains couldnt count 50 cents to get his head out of his ass.

steven C. 
Rating:
4.0

Customer did not leave a comment.

POLICARPIO I. 
Rating:
3.0

Customer did not leave a comment.

danae S. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
1.0

The office was not really up to date. And parking if hauls was difficult. Also the worker at this location charged me for fuel when I made sure that I had returned the uhaul with the right amount of fuel. I am pretty upset about that.

Kara M. 
Rating:
4.0

Friendly service

daniel G. 
Rating:
5.0

The owner was very easy to do business with. We left our key on the truck key ring and he was kind enough to call and let me come pick up the key on a day when the office was closed. Very knowledgeable in the rental process and informed me of everything regarding insurance coverage, along with the truck procedures.

MALISSA C. 
Rating:
4.0

everything was excellent ,just one think that your employees smile more. :)

Evandro A. 
Rating:
4.0

Very good .

Theresa B. 
Rating:
3.0

Customer did not leave a comment.

rita S. 
Rating:
3.0

I put 8.7 miles on the truck.. And when i went to drop it off I put 8$ in the tank...i know i filled it up to where it said on the sheet yet when i returned it they said it was w gallons short... Extra 9$. Then, and I know this is my fault but i couldnt find a driver to return the truck on time and the person who rented the truck to me went on line with my info and booked another reaervation in my name..Shady business if you ask me. Cause i never authorize my information to be re-used..

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Gultekin S. 
Rating:
5.0

Customer did not leave a comment.

CASEY G. 
Rating:
1.0

Take the license from this site, the gut was rude and disrespectful. He called me a liar when advised the truck had not been cleaned, a water bottle came from under the seat while I was driving, someone had a dog in the truck and dog hair flew around when I opened the windows. Then the guy used the term"you people "to me. Do not, I repeat DO NOT use this place. And there was a guy walking around with his shirt off.

Kesha B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

Was bad experience with this location the manager weird. When I Tran the car they're is weird guy ask me about the keys . He was with dirty clothes he looks homeless... was bad experience . The manager pay attention to he's dog moors then me ... thank you

TONIO A. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON E. 
Rating:
5.0

Customer did not leave a comment.

Gaston R. 
Rating:
4.0

We dropped off after hours Satisfactory

Rowena M. 
Rating:
3.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY T. 
Rating:
2.0

Truck had dog hair and food under the seat upon pick up and I was required to put my credit card and debit card on file because my driver's licence "wasn't acceptable".

HEATHER W. 
Rating:
2.0

Customer did not leave a comment.

Jake W. 
Rating:
5.0

Nothing different. Everything was great and ran very smoothly. Very friendly staff!

Michael K. 
Rating:
5.0

Return phone messages left on the answering machine as I did exactly what Uhaul requested by contacting the location a few days ahead to confirm the equipment rental.

Lee Y. 
Rating:
1.0

Customer did not leave a comment.

Abdullah B. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Joel L. 
No reviews have been submitted for this location.

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