Customer Reviews for U Stor It Managers LLC
(U-Haul Neighborhood Dealer)

236 reviews

701 Blackhawk Dr   Westmont, IL 60559

(630) 963-1472

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(630) 963-1472

701 Blackhawk Dr
Westmont, IL 60559

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jiande Tan 
Rating:
5.0

Customer did not leave a comment.

Muamet Shemshedini 
Rating:
5.0

Employees were as nice as could be.

Darcy Green 
Rating:
1.0

Tried to Scammed me

Steve Odueze 
Rating:
4.0

The parking lot and exit driveway were very icey and poorly plowed in an area. It was difficult driving out. Otherwise no issues.

Darion Dickerson 
Rating:
3.0

I was not told there would be a fuel charge for $30. I don't think I will be renting from Uhaul again. Thank you.

Anthony Hormanski 
Rating:
3.0

Easy to find and easy to part

Zachary Giovanni 
Rating:
5.0

Customer did not leave a comment.

Ward Feste 
Rating:
2.0

Safety check on proper trailer hookup wasn't done. I had to reconnect the trailer myself.

Richard Ridderhoff 
Rating:
5.0

Efficient office and the truck was clean and the gas tank full.

Douglas Roberts 
Rating:
3.0

The van’s driver side brake lights did not work and the interior smelled like smoke.

Stephen Hogan 
Rating:
5.0

Customer did not leave a comment.

Lee Goree 
Rating:
3.0

The checkin process wasn’t clear and caused me to be delayed for movers.

Madia Sargent 
Rating:
5.0

Do you give refunds for days unused. I used the truck for one day.

Robert Moser 
Rating:
3.0

Customer did not leave a comment.

Miguel Ayala 
Rating:
5.0

Customer did not leave a comment.

Scott Meyr 
Rating:
5.0

Customer did not leave a comment.

ANDREW PAUL 
Rating:
5.0

The lady behind the desk, I don’t know her name. She went above and beyond. She was courteous, professional and it was always smiling. Thank you.

Linda Wagner 
Rating:
5.0

Customer did not leave a comment.

Gail Owens 
Rating:
5.0

Customer did not leave a comment.

Anne Gunn 
Rating:
3.0

Customer did not leave a comment.

Chun Chun 
Rating:
5.0

Great location, drop of after hours was very convenient and my refund for estimated and unused miles was refunded to my account in morning.

jana Krupa 
Rating:
4.0

Customer did not leave a comment.

David Dawson 
Rating:
5.0

Customer did not leave a comment.

Tom Hill 
Rating:
5.0

Easy pick up and after hours drop off. Truck very easy to drive and maneuver.

Margaret Sitter 
Rating:
5.0

Customer did not leave a comment.

Wojciech Jonczyk 
Rating:
5.0

Customer did not leave a comment.

Richard Leidig 
Rating:
5.0

The original drop off location was CTJM One, Inc. 9196 Joliet Road, Hodgkins, IL. They would not accept my trailer without me unhooking in pouring rain in far distant lot. They would not accept blankets without me hauling them 50 yards into his shop and staking them in his back room. He is a complete jerk. Should not be a U-Haul rep. U-Stor It Managers LLC were great, very professional super nice.

William Winters 
Rating:
5.0

Customer did not leave a comment.

Taylor Wesemann 
Rating:
5.0

Nothing. Great location and very easy mobile check in process.

Haytham Mansour 
Rating:
5.0

The woman at the front desk, whose name I don’t know was very friendly and very efficient. She should be commended. A+

Michael Devane 
Rating:
4.0

Customer did not leave a comment.

Filip Filipovic 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Boye 
Rating:
5.0

Customer did not leave a comment.

CLARK CAMPOS 
Rating:
3.0

The app was terrible for after hours delivery. I spent 30 minutes trying to get the stupid thing to work.

John Girard 
Rating:
2.0

Location was supposed to be open at 10am on the day of my drop off. I left two messages with the property manager, but didn’t hear back until I’d already left the property. I waited for almost an hour at the site, before I decided to just leave the truck and drop the key in the mail bin. I’m sure it’s a fine location, but my first experience was poor.

Brent Fink 
Rating:
5.0

Customer did not leave a comment.

Kassady Learn 
Rating:
5.0

Customer did not leave a comment.

Juan Jamaica 
Rating:
5.0

This location is maintained superiorly, clean, and orderly. The staff is extremely friendly and helpful. Highly recommend.

Jeffery Davis 
Rating:
5.0

Customer did not leave a comment.

CLARK CAMPOS 
Rating:
5.0

Customer did not leave a comment.

Rauan Cyrius 
Rating:
5.0

Customer did not leave a comment.

andy lowisz 
Rating:
5.0

Everything was very easy and the customer service was excellent.

Lavina Romer 
Rating:
5.0

Customer did not leave a comment.

Prasad Gourineni 
Rating:
5.0

the process for using the app to pick up the vehcile needs to be faster. It took almost 15 min and I finally went inside to speak with a rep and she checked me in manually and provided another set of keys

Michael Dimayuga 
Rating:
5.0

The truck was all ready and waiting as ordered. The staff was courteous, knowledgeable, and efficient. I think this was the easiest truck rental I ever had.

George Brower 
Rating:
5.0

everything was amazing! another location was unexpectedly closed even when i placed my reservation, and you guys were able to grant me a truck even after transferring my reservation last minute! i'll definitely be using this location again when needed

Jessica Mancione 
Rating:
5.0

The staff was attentive and provided very quick service. The location was convenient and I would definitely use this location again.

Christopher Fruy 
Rating:
5.0

The customer service specialist was great.

Jose Saucedo 
Rating:
4.0

I was not aware that I would need to prove my identity with a lease or a passport or two verifications. Perhaps I overlook back in the regulations that I read. I finally found two people who were home to vouch for me. The digital check-in seem to work fine. It did take me about 20 minutes, however.

Adrienne Renwick 
Rating:
5.0

Loved the self-service pick up and return process!

SUZANNE PEARSON 
Rating:
5.0

Customer did not leave a comment.

Brian Kern 
Rating:
5.0

Customer did not leave a comment.

Rebeccah Vaughan 
Rating:
5.0

Great service! Perfect vehicle!

Ricardo R 
Rating:
5.0

Customer did not leave a comment.

Stephen Sherwood 
Rating:
5.0

Very nice people. VERY clean facilities

Dave Cardiff 
Rating:
5.0

Customer did not leave a comment.

Tom Carmazzi 
Rating:
5.0

Lower your prices

Lee Goree 
Rating:
5.0

Customer did not leave a comment.

William Hartsell 
Rating:
5.0

Customer did not leave a comment.

Charonda Reed 
Rating:
3.0

The employees at the location were great. Your customer support staff leaves a ton to be desires. I was supposed to have a 24/7 pickup, spent almost an hour on the phone with them... still couldn't figure it out. Luckily the location opened and was able to get my rental done. An hour of mine and my helpers time wasted because of your "customer service" incompetence.

Dave Kolember 
Rating:
5.0

Customer did not leave a comment.

Brock Piche 
Rating:
1.0

I was told by the cashier that the going rate was $20 for the first 24 hours. In the end I got charged for two rental periods.

Joewaun Scott 
Rating:
5.0

Customer did not leave a comment.

Morgan Design 
Rating:
5.0

I had done all the pre-pick up prep work on line, so the lady got me in and out in no time. Perfect!

Brian Fitzpatrick 
Rating:
3.0

UHaul was very hard to find since it's run through a storage company's business location. If we hadn't seen a UHaul truck, we'd never know that was the proper location. UHaul is not well marked as all.

Donna Rebeck 
Rating:
5.0

The app didn’t function correctly for me.

Chris Weber 
Rating:
5.0

Customer did not leave a comment.

Dawn Mostacci 
Rating:
1.0

They charge you for two rentals when you only rent one truck for the day. Very shady outfit, would not recommend.

daniel larmon 
Rating:
5.0

Customer did not leave a comment.

Michelle Cole 
Rating:
5.0

Customer did not leave a comment.

Michael Trulis 
Rating:
5.0

Customer did not leave a comment.

Jeanne Witz 
Rating:
5.0

Customer did not leave a comment.

Carlos Jackson 
Rating:
5.0

Customer did not leave a comment.

Siobhan Hartsell 
Rating:
5.0

Customer did not leave a comment.

Elliott Wall 
Rating:
5.0

Customer did not leave a comment.

Kevin Condon 
Rating:
5.0

The person working at the desk during pick up was great.

Omar Lateef 
Rating:
5.0

Service was awesome.

Mary Lynn Hodshire 
Rating:
5.0

There was a small issue with self pickup so our key was not in the box, but the staff member met us outside unprompted to hand us our key personally. We appreciated that even though we selected a self pickup option, we weren’t just left to fend for ourselves.

John Planisek 
Rating:
5.0

Customer did not leave a comment.

Wojciech Jonczyk 
Rating:
4.0

The truck had no air conditioning. We didn't find this out until after we packed the truck and were on the way.

Dan Crowder 
Rating:
1.0

Still waiting for an email invoice that the counter person said he would provide.

Daniel Binz 
Rating:
5.0

Customer did not leave a comment.

Sarah Magnesen 
Rating:
2.0

The UHaul app needs to be fixed. It was not working for me both on pick-up and drop-off and wasted two hours of my time when contactless pick-up was supposed to be convenient. If I ever use U-Haul again, it would NOT be through the broken mobile pick-up.

Samuel Lombardo 
Rating:
5.0

Customer did not leave a comment.

James Coryell 
Rating:
5.0

Customer did not leave a comment.

Bryan Terry 
Rating:
5.0

Customer did not leave a comment.

Takiyah Childress 
Rating:
4.0

The mobile pick up didn’t work so I had to postpone our trip by 2 hours….why let me reserve it at8 if it doesn’t work ….it was awful and I don’t think it is ok

Kelly Gibbons 
Rating:
5.0

when using the online return process the app used to return the vehicle is not very user friendly. The part to record the fuel level upon return would not allow an accurate level to be recorded and I was charged extra for fuel. the vehicle had more fuel than when I picked it up.

Gerald CASEY 
Rating:
5.0

Customer did not leave a comment.

Michael Litwin 
Rating:
4.0

I expressed my displeasure at the gas mileage of the van. I drove a total of 6 miles filled it up & it took 2 gallons. That's nuts. A van that only gets 3 miles per gallon, you were ripped off when you purchased. However I thought the staff were great.

Henry Anzelone 
Rating:
5.0

Customer did not leave a comment.

GERALD CASEY 
Rating:
4.0

Customer did not leave a comment.

Annette Sommerkamp 
Rating:
5.0

Friendlier staff. The man was rigid.

Prasad Gourineni 
Rating:
5.0

Westmont was great. Villa Park which was our original pick up was horrible.

Annette Floeckher 
Rating:
5.0

Customer did not leave a comment.

FATIMA ALAM 
Rating:
5.0

Customer did not leave a comment.

Erik Buehler 
Rating:
5.0

Customer did not leave a comment.

Taylor Viering 
Rating:
5.0

Customer service was great and accommodating. The pickup and drop off were swift and easy. The price and the van itself were great. U-Haul made my move stress free! When I decide to move again, I will definitely be back to use the services.

Lucy Mccaffrey 
Rating:
5.0

Customer did not leave a comment.

John Duffy 
No reviews have been submitted for this location.

Additional Services at this Location

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