Customer Reviews for Storage Wise Lugoff
(U-Haul Neighborhood Dealer)

411 reviews

187 Hwy 601 S   Lugoff, SC 29078

(803) 438-4301

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 1:30 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(803) 438-4301

187 Hwy 601 S
Lugoff, SC 29078

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 1:30 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Give the right price next time!! I got an out the door price of 135-ish. That’s what I was told. And now u-haul is trying to charge me an additional $58. Moving is already stressful and expensive as it is. I don’t need someone trying to back door me with extra bills.

Carlie Huggins 
Rating:
5.0

Dropped off in a Sunday.

calvin mcroy 
Rating:
4.0

Customer did not leave a comment.

JOHN GILSTRAP 
Rating:
5.0

Customer did not leave a comment.

Latia Benson 
Rating:
5.0

I had some trouble with the mobile app but the manager came onsite and got me on my way she was kind and apologized for things not being ready and extended my return time. Thank you for the great service.

Christine Joseph 
Rating:
5.0

Customer did not leave a comment.

Devon Joyner 
Rating:
5.0

Everything was great But your employee Ashley Hinson. Was awesome. She went above and beyond. Treated me with so much respect and kindness.

Hedder Jones 
Rating:
5.0

Customer did not leave a comment.

Earl Keels 
Rating:
5.0

Customer did not leave a comment.

Harold Darrow 
Rating:
5.0

Excellent equipment. Excellent customer service.

Peggy Hale 
Rating:
4.0

Customer did not leave a comment.

Antoinette Willis 
Rating:
4.0

Customer did not leave a comment.

Ernest Coker 
Rating:
3.0

Customer did not leave a comment.

Ernest Wood 
Rating:
4.0

Customer did not leave a comment.

Betty Stokes 
Rating:
4.0

Customer did not leave a comment.

JEFFREY WEST 
Rating:
5.0

Customer did not leave a comment.

Leroy Taylor 
Rating:
4.0

Customer did not leave a comment.

KELLY YOUNG 
Rating:
4.0

Customer did not leave a comment.

Courtney Wymer 
Rating:
5.0

Great service!

James McDougal 
Rating:
5.0

Customer did not leave a comment.

Trevin Childers 
Rating:
5.0

Not sure of the lady's name, but she was very helpful!

George Maness 
Rating:
3.0

No issues dropping off the trailer.

Kelly YOUNG 
Rating:
5.0

Customer did not leave a comment.

Anthony Goodwin 
Rating:
5.0

Everything was great!! Customer service was awesome. The lady was really nice l. Shws always kind and informal. The only thing was that the truck smelled like an animal really bad

Latarsha Salmond 
Rating:
5.0

Customer did not leave a comment.

Scott Velepec 
Rating:
5.0

Customer did not leave a comment.

John Malone 
Rating:
5.0

Customer did not leave a comment.

Regina Perkins 
Rating:
2.0

I had to wait while checking in as the team member answered a call while the other employee was doing nothing. I was given a rental sheet showing the mileage and how much gas was in the truck along with the key... no walk around. When I asked which truck I was using, the clerk pointed out the window, and said that one. I was not told that I had to wiggle the key to start the truck. I was then informed, upon returning the truck, that the tire light was malfunctioning and that a part had been ordered. The light being on the entire time I had the truck was a bit stressful. I did not feel valued.

BARBARA TAITT 
Rating:
3.0

Though the unit looked clean, it smelled both inside the cab and the box like cat urine. Once I brought my furniture inside, the smell was so strong, and lasted at least a day until I was able to get it somewhat gone. For the price I paid, to deal wirh that, I wish I had gone elsewhere.

Tami Soltow 
Rating:
5.0

Customer did not leave a comment.

Felicia Jefferson 
Rating:
5.0

Customer did not leave a comment.

Brianna Harrison 
Rating:
5.0

Had no issues returning the truck to this location.

Trina Williams 
Rating:
5.0

Customer did not leave a comment.

Seleste Spence 
Rating:
5.0

Customer did not leave a comment.

Christopher Boyd 
Rating:
4.0

I was not present at this location, but received no complaints from the driver who was my son-in-law.

Wannetta Birdsill 
Rating:
3.0

Customer did not leave a comment.

MELANIE JONES 
Rating:
5.0

The whole experience was so easy…online reservation, pick-up and self drop off since they were closed when we returned it. Excellent. Will use again.

Wendy McCrackin 
Rating:
5.0

Customer did not leave a comment.

Theodore Fabre Jr 
Rating:
5.0

Customer did not leave a comment.

Ray Murphy 
Rating:
5.0

The lady that helped us is excellent. Please recognize her as being a customer focused professional. Will rent again soon as we are moving with help from our most valued and cherished friends Manual and Manuela Labor.

JOSEPH LOCKE 
Rating:
4.0

update the payment methods. I was charged twice on two different cards because the woman said the card was declined. Now catching hell to get my money returned. She couldn't do it at the store. If not returned in 72 hrs. will getting intouch with Consumer Affairs and the Better Business Bureau.

james covington 
Rating:
1.0

The lady said 400 miles were included but at time pay said only 100 miles were included and she was extremely rude to my wife when the vehicle was picked up ,we will never do business at this facility again.

Sandy marsh 
Rating:
4.0

Customer did not leave a comment.

Brian Paul sr 
Rating:
5.0

Absolutely seamless return… Exactly what a worn out do it yourself mover needs…Thank you!

Robert Pfeiffer 
Rating:
5.0

Customer did not leave a comment.

Christina Akshar 
Rating:
5.0

Make check-in instructions known ahead of time. I returned the truck when the location was closed. I took a photo of the odometer/gas level, locked the truck up and dropped the key in the return drop box before starting the return process on my phone. When instructed to upload a photo of the odometer/fuel level, the app would only accept a photo taken at that moment… there was no way to select my previously taken photo… and at that point I could no longer get back in the truck, so I was unable to provide that photo. Other than that, the process was smooth.

john poe 
Rating:
5.0

Customer did not leave a comment.

Constance Quirk 
Rating:
5.0

Everything was good. I don't know of anything to improve.

Allen Garland 
Rating:
5.0

The only identifier the this location was a uhaul location was one truck parked out front. Maybe a uhaul sign could be added?

Paul Marvin 
Rating:
5.0

Customer did not leave a comment.

PATRICK WATTS 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Randall 
Rating:
4.0

Customer did not leave a comment.

Elden Kidd 
Rating:
5.0

Trailer should have had a jack stand. Not the location’s fault. The attendant was very friendly and helpful.

Dennis Cahill 
Rating:
2.0

The tailgate on the pickup truck would not go down, made it difficult to move. Also there was trash in the bed of the truck

Elijah Rippy 
Rating:
1.0

Customer did not leave a comment.

Ashleigh Patton 
Rating:
5.0

Customer did not leave a comment.

Dexture Williams 
Rating:
5.0

Customer did not leave a comment.

Charlene Coleman 
Rating:
3.0

Make sure that a truck that is being picked up after hours has a charged battery. We sat in the parking lot for 2 hours waiting on roadside assistance to arrive and then ended up just switching trucks through the location manager who was kind enough to come to the location after hours to get us new keys.

Luke Harvell 
Rating:
5.0

Customer did not leave a comment.

John maddox 
Rating:
5.0

Customer did not leave a comment.

ANTONIA MCLEAN 
Rating:
3.0

Customer did not leave a comment.

Malachi Young 
Rating:
4.0

Customer did not leave a comment.

frederick iselin 
Rating:
3.0

Customer did not leave a comment.

David Cameron 
Rating:
4.0

Customer did not leave a comment.

DALE COX 
Rating:
5.0

Customer service was great

DALE COX 
Rating:
5.0

Customer did not leave a comment.

Mary Mcpherson 
Rating:
5.0

Customer did not leave a comment.

Darlene Weaver 
Rating:
5.0

The folks at U Stor It were great. I had originally reserved a 20' truck, but there were none on site and was given a 26' at the same rental price. Glad it worked out that way because I used every bit of space in the bigger truck. Great experience.

Phillip McLeod 
Rating:
5.0

We were in and out in 10 minutes. The lady in the office was very helpful.

Kenneth Bailey 
Rating:
2.0

No one there when I took truck back

Michael Gruenthaner 
Rating:
5.0

Customer did not leave a comment.

Kenneth McCaskill 
Rating:
5.0

Customer did not leave a comment.

alaina boyd 
Rating:
5.0

Very knowledgeable and courteous customer service representative. Would definitely recommend.

Gayle Robinson 
Rating:
5.0

Customer did not leave a comment.

george chapin 
Rating:
5.0

Customer did not leave a comment.

Scott Davis 
Rating:
3.0

Truck could have been cleaner(looked like it hadn't been clean in a long time) and get rid of the cigarette smoke smell.

Melissa Cubbler 
Rating:
5.0

Very nice and helpful!!. She documented the problem with the right rear wheel.

Timothy Hallock 
Rating:
1.0

Too expensive

Lauren Counts 
Rating:
2.0

Truck was dirty and 2 tires needed air and the oil needed to be changed

Randy Brown 
Rating:
5.0

Customer did not leave a comment.

Carrie Tucker 
Rating:
3.0

Vehicles should be labeled Covid 19 sanitized,

LATEEK DAVIS 
Rating:
5.0

Customer did not leave a comment.

Reed Marshall 
Rating:
5.0

Customer did not leave a comment.

Jeff Kelley 
Rating:
5.0

Nothing everything was great!!

Carolyn Abercrumbie 
Rating:
5.0

Customer did not leave a comment.

James Thompson 
Rating:
5.0

Nothing the lady was very pleasant and helpful. When I went to return the truck I left my headlights on and she used her personal car to jump me off was very great full sincerely Joyce ashby

JOYCE ASHBY 
Rating:
1.0

Just poor. To much to write!

Chella Darling 
Rating:
5.0

The absolute best experience ever.

Orlandria McCray 
Rating:
5.0

Y'all did a great job

carolyn miller 
Rating:
4.0

Customer did not leave a comment.

Richard Wentz 
Rating:
3.0

Customer did not leave a comment.

Robert Murphy 
Rating:
5.0

Very easy to return

Robert Wood 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Green 
Rating:
5.0

Customer did not leave a comment.

Darlene Weaver 
Rating:
5.0

Customer did not leave a comment.

JOAQUIM CUSTARD 
Rating:
5.0

Customer did not leave a comment.

Ernest Hatfield 
Rating:
5.0

Customer did not leave a comment.

ERICK PRESER 
Rating:
5.0

Customer did not leave a comment.

Terri Wharton 
Rating:
4.0

Customer did not leave a comment.

PEDRO SANCHEZ GOMEZ 
Rating:
5.0

Customer did not leave a comment.

WAYLAND HUGGINS 
No reviews have been submitted for this location.

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