Customer Reviews for U Stor It Lisle
(Distribuidor de U-Haul del vecindario)

1,045 comentarios

2100 Ogden Ave   Lisle, IL 60532

(331) 330-4214

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: 10 a. m. - 4:30 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(331) 330-4214

2100 Ogden Ave
Lisle, IL 60532

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: 10 a. m. - 4:30 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Amado R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

hu Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

vincent R. 
Clasificación:
5.0

Very knowledgeable and friendly. Fast service. I will use them again

Christine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Super friendly staff!

Kelly F. 
Clasificación:
5.0

Well done thank you

Patricia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
4.0

Inside cab had litter and dried beverage spillage in cup holder area. I avoided contact. This should have been cleaned when truck was returned by previous customer. My scheduled pickup day and time had to be changed to the following day because the U-Haul computer system would not permit release of my truck. Nationwide system problem. Long wait for my location to try to contact IT help, over 1-1/2 hours. My location personnel were diligently trying to get through to them, when they finally did the issue could not be resolved. There was no backup plan in place to override the system to provide the customer with truck immediately & update system when computers were back in service. The people at Lisle location were not at fault for this situation and tried to help me but couldn't.

Bettye G. 
Clasificación:
5.0

Employees were friendly and helpful. Good rental experience!

Michael S. 
Clasificación:
2.0

I dropped this truck off in the evening and attempted to put the keys in the drop off box and when I tried to open the door there was no lock locked! The door was open with three other sets of keys laying inside. The next morning I checked my credit card that was used for payment, There was an additional charge of $54.32 from this store. I then called and the young lady I spoke with could only tell that was the charge for the truck rental. She then stated I would have to call U-Haul's 800 number to get clarification. Then after waiting on hold for ten minutes I finally talked with a gentleman who then put me on hold again and after waiting for another five minutes he got back on and said I will receive a refund within 3-5 business days for the 54.00 with no explanation as to why I was charged this extra money. This is terrible business U-Haul.

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke K. 
Clasificación:
5.0

We had a great experience from start to finish. Gracias.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

My reservation was for a 4x8, you called me and said they have a 5x8 and would give me the same price. They had to cancel the reservation and charge me for the 5x8. You guys are terrible at training……

Alan H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mahmood M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delfino V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

javier M. 
Clasificación:
5.0

Was very happy with service we will make this out new U Haul go-to dealer. Gracias

Clarence G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

I can not think of any improvements in the great service at this location.

Robert N. 
Clasificación:
5.0

Service was fantastic. Price was very reasonable. Thanks!!!

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Made the price double for a one way trip change from an in town. That's absurd. Needs to be priced much better and more fairly it's really the whole point of the service

Marcus N. 
Clasificación:
5.0

Polite

Doug L. 
Clasificación:
1.0

Only drove for 30 miles. Added 11 gallons of gas and the gas indicator nearly move. What wrong with the truck. I bet you people did something on the meter. I'm going to report it.

SHIYU H. 
Clasificación:
1.0

I am saddened to learn about the process where I drove the truck for just a mere 9 miles and was asked to pay an EZ fuel charge of 9 dollars when I put 5 dollars worth of gas in it. The truck was extremely unclean and the attendant acted as a complete robot while I asked him genuine questions.

aseem G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison G. 
Clasificación:
5.0

Helpful, friendly staff. No hassle transaction. Had me in/out quickly on both pickup and drop off. Would definitely rent from them again.

Lawrence H. 
Clasificación:
5.0

The service person I worked with did not know anything about the optional insurance. She knew nothing and could not answer any questions about collision and liability coverage. I ended up buying insurance that I later found out I did not need.

Jeff D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Everything went great from start to finish. I have no issues. Check in was quick & easy. Instruction on fuel, roadside assistance and return were clear and easy

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teddy S. 
Clasificación:
2.0

Communication

Kimberly G. 
Clasificación:
5.0

The employees treated me very well.

Ronnie D. 
Clasificación:
1.0

The manager was the rudest person I've ever dealt with. My entire experience with uhaul was horrible. I dealt with three different locations..Plainfield , Aurora and Lisle and they were all rude. I had to call corporate. She was the only nice person. I will NEVER rent from uhaul again and I will tell everyone I know not to as well!

Lucy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Christy at the front desk had exceptional customer service skills.

bina T. 
Clasificación:
1.0

The U-Haul was covered in dirt and mud, which is terrible for moving because I spent the next 2 days clearing mud of my new floors, carpet, and furniture. I was charged a cleaning fee when I didn't even receive a clean truck. What a joke. Not to mention I received the truck with 1/4 tank, filled it, left it with MORE gas, and was still charged a fuel fee. This was even after I submitted my dispute. Terrible experience.

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
4.0

Masks would have been nice to see on the other customers and person behind the counter

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfredrick H. 
Clasificación:
5.0

Always a pleasant experience, very nice staff.

Emily C. 
Clasificación:
5.0

Only suggestion would be to clean interior glass better. Was tough in the late afternoon sun. Otherwise staff was helpful and equipment worked as intended.

Glenn F. 
Clasificación:
5.0

Personnel very efficient. Makes renting a truck simple.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

They were awesome again can't say enough about them everything is clean customer service was great

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard W. 
Clasificación:
5.0

They were fantastic I will never go anywhere else ever for a uhaul

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
1.0

We filled the gas tank up until the gas handle wouldn't go anymore, and we were told the tank wasn't full.

Aiyisha J. 
Clasificación:
5.0

Great pick up location

Phil L. 
Clasificación:
3.0

The first truck we rented lacked a gas cap, my husband felt that it was not a good idea to drive that truck. We returned it and were charged $30.00 because we had driven it 2miles before we discovered the missing gas cap and drove 2miles back. The woman behind the counter had to call her manager to find a replacement cap. It didn't fit so we had to rent another truck. That one was fine and we were able to move what needed to be moved. When we returned the second truck and got the final statement of the cost it did not match any of the quoted costs. UNHAPPY!!!!!

Pamela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fransisco M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

Excellent, reasonable equipment rental! Unbeatable!

sonaya H. 
Clasificación:
3.0

El cliente no dejó un comentario.

dairne M. 
Clasificación:
3.0

El cliente no dejó un comentario.

dairne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
3.0

They overcharged me incorrectly by $2,400 and I still haven't received credit.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey M. 
Clasificación:
5.0

Clean place. Friendly service

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
2.0

I called the number listed on my reservation to get the open time for the Gurnee u-haul. U Haul had the wrong number listed for the Gurnee location. The lady who answered the phone was rude and not helpful, saying she works at the Lisle Uhaul and couldn't help me, not even with getting the right number to the Gurnee U haul. When we arrived to pick up the truck, we were told the Lisle location did not have the moving pads we ordered, so we had to go to yet another location to pick those up, which made us late. It would have been nice to know that we would have to go to yet another location and planned accordingly. The staff at this location did not wear masks, even though it is a state mandate. Staff were very unhelpful and unapologetic for not being stocked.

Daniel B. 
Clasificación:
2.0

I was charged $68 extra because of the worker's poor attention to fuel level upon the return of the vehicle. I was given the vehicle at 1/4 of a tank and return it with slightly more than 1/4 full. My dad returned the vehicle for me, they said they would check the truck themselves and would email myself a copy of the receipt. Upon receiving the receipt, the fuel was marked that I returned it around-below 1/8 full, which was under what I was supposed to. They charged me $30 for the tank being under 1/4 and an additional $38 for not filling it back to 1/4. I went back to the location and asked that they look at the fuel level again. They checked and said that must not have looked close enough the first time and did refund me. I question if this was an honest mistake or done intentionally, especially considering there was little to no apology on the error.

Rebecca C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES N. 
Clasificación:
5.0

Prior to picking up at the location above I had a reservation for 24/7 pick up in Joliet. That was changed last minute to a location 25 mins away from my destination. I got there and was unable to pick up the truck using my mobile device. Had to call customer service help for an hr. Before getting a rep we troubleshoot the app for 30 mins before I get a sup that can find an open location. Everytime I scheduled with you guys there's a mix up of some sort or a reschedule. Just wanted to share this with you all.

ALEXIS N. 
Clasificación:
5.0

Very easy - and clean Thanks

Michael B. 
Clasificación:
5.0

I really do not think anything could be improved. The site is spotless, and clean. The manager Mike could not have been more accommodating to make this run smooth. Will rent from them the next time I need a truck!!

Joseph Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence M. 
Clasificación:
1.0

I am provided a very low rating because of the quality of customer service I received from the store manager. When I complained that the truck I rented was not on a full tank, and that I was responsible for filling up the tank to full, higher than what the previous renter filled it up to, I was told that it was my fault because I didn't tell the manager right after I left the store. I am incredibly disappointed that the store manager did not understand or even listen to what I had to say. He was disrespectful and off-putting when I brought the issue up to him. I asked for a small refund in the difference of the gas I paid and he told me no. I had a picture provided of where the gas tank started when I rented it, and where it ended when I returned it as a full tank. He refused to look at my pictures and work with me.

aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

Not overcharge me when the 800 number rep told me we would only be charged for 1 day rental, AND I asked when we picked it up if we would be charged for a 1 day rental if I returned it even after they closed that Tuesday, and that employee ALSO said I would only be charged 1 day... Then I get the bill and I was charged 2 days.. I expect a refund for 1 day.. I shouldn't have to be going thru this hastle when I asked and confirmed 2ce

Debra Ann R. 
Clasificación:
5.0

It was great service and friendly service.

doug P. 
Clasificación:
3.0

My motto is “ If you're unhappy with the service don't go back!! “ Don't refer your family or friends !” So one and done, for U Store -It in Lisle for U Haul rentals .

PATRICIA R. 
Clasificación:
3.0

Overall good experience with two exceptions. First, the window washer reservoir was empty. I had to fill it. Second, the person didn't explain that if I paid highway tolls through U-Haul that there'd be an administrative fee added (I therefore paid the tollway authority directly online). Please provide better descriptions of paying tolls which are a big deal in our area (Chicago).

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dulguun N. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba