Customer Reviews for U Save Car & Truck Rental
(Distribuidor de U-Haul del vecindario)

48 comentarios

1203 Opelika Rd   Auburn, AL 36830

(334) 887-9788

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(334) 887-9788

1203 Opelika Rd
Auburn, AL 36830

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
1.0

They are extremely disorganized. The office is a dirty and messy. The staff has very poor customer service skills. They would start helping someone in the store, then answer the phone and switch to helping that person. The line for assistance was extremely long. And the wait was long as well. Then the truck was blocked in with other random cars. We were asked to try to ‘squeeze' it through the cars. We refused and made the employee move it for fear of hitting other cars. I did not know I was renting from this location. I had rented from another Uhaul 2 doors down a month earlier and they were great. I will certainly not rent from this location ever again. They should not represent Uhaul, as it is a bad representation.

Burton C. 
Clasificación:
5.0

Michelle gave us a great customer service experience overall. I would recommend others to your company on the behalf how well Michelle took care of us!

TOMIKA B. 
Clasificación:
1.0

This reservation was a disaster from the beginning and now U Haul has overcharged us by $200.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
3.0

Tires had no tread in the back. Tires should be checked and changed when necessary... Parking lot is way to small It is hard to back uhaul out without almost running into place where they wash vehicles (structure) Mobile check in is difficult to use and sometimes does not work. It is not a seemless process.

CHARLES F. 
Clasificación:
5.0

The over all experience was very bad, when we got to the original location we had the reservation for the truck was not there so we had to call and find another location to get the truck we had reserved 2 weeks prior. This also put us an hour behind schedule on our moving which was not ideal. Other then the very helpful ladies that we talked to on the phone and the lady that helped us at the second location we had to drive to, this was probably one of the worst experiences I've ever had.

ETHAN H. 
Clasificación:
2.0

Call ahead and make sure they have your reserved item waiting for you. Didn't have the greatest experience renting from this place. Then waited on hold for 30 minutes to the UHaul 800 number and never got to talk to anyone. Not our best experience .

TAMMY F. 
Clasificación:
3.0

Very crowded space, and mostly focused on rental cars. U-haul is a side business. Great customer service though... back of trailer had moving blankets and boxes.

Cindy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

AUBREY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

Good service. No problems.

MEREDITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken J. 
Clasificación:
3.0

Got the job done.

KEITH C. 
Clasificación:
1.0

We brought back the trailer one day early and only used one package of the pads and the woman who ran the office was not interested in giving us a refund. She said, call 1800Uhaul and see if they will. I called and kept getting transferred back to the same person over and over. They are obviously not interested in giving a rebate for any time or equipment that is not used, to be careful about how much time you request because if you bring it back early, you are not going to get a refund.

LOLA J. 
Clasificación:
4.0

There was only one person working in the office and when I arrived she was outside. I waited 20 minutes before she came in...you need someone in the office at the times people are scheduled to pick up their trucks. But the truck was great and new!

SUSAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Carl K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John N. 
Clasificación:
2.0

Had to drop and manually move the trailer I rented back into the return space because the "help" decided they where on break and did not want to do it. There own personal vehicles blocked any easy access so the trailer had to be dropped and manually moved to be retuned and fully checked in. Never again from this place!!!!!

LAWRENCE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
2.0

The truck was dirty, both inside and out. This leads me to believe that the truck was not properly sanitized. Since it was the only truck at the location, I had no choice.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
3.0

Used 24/7 us hare for drop off

Jim W. 
Clasificación:
5.0

Good experience. The truck was at the location where they said it would, ready to go.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhau-Chavis L. 
Clasificación:
5.0

not a thing! the whole process ran very smoothly! thanks.

DANIEL R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
4.0

Everything was good.

Christopher C. 
Clasificación:
3.0

I don't see a purpose in making a reservation if I cannot pick up at the location I chose, nor be guaranteed the equipment I reserved.

HANNAH W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
2.0

I had to park my car in a trash parking lot which ended up my car full with insect. I would never ever go back to there again. I would need a truck in 9 days but i made a promise not to use Uhaul again.

ALI ABDULRAZAQ A A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
3.0

Not much for customer service but got the job done. Rear lights on trailer stopped working after we left.

Teresa W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas N. 
No se han enviado comentarios para esta ubicación.

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