The staff was informed, helpful, and efficient. keep up the good work.terry P.
Customer Reviews for U Rent UM
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.antonio R.
Lois was GREAT! Such a great customer service rep.donnie C.
El cliente no dejó un comentario.world F.
El cliente no dejó un comentario.billy M.
The woman that helped me was very polite. The truck was not ready until about an hour after our scheduled time though, which even though that wasn't her fault, it pushed back the timeline of our move.Daniel W.
AC not working, inside of cab not cleanRichard N.
El cliente no dejó un comentario.Glynn R.
Everyone was very nice and helpfulMINERVA O.
El cliente no dejó un comentario.Chiara B.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.CYNTHIA S.
Nothing Everything went well and we were in and out on no time.Janis C.
Great service and thank you for great people like this company!!!VIDETTE S.
El cliente no dejó un comentario.blake H.
El cliente no dejó un comentario.Albert F.
The staff was very helpful and very nice. These people are keepers for sure. I'd come backTHEODORE G.
Awesome customer service.GERALD C.
Easy drop off.KENTON W.
Over charge on gas!julius A.
Keep on with the good workSTANLEY A.
Difficult situation, the original drop off location no longer accepted Uhaul drop off or pick ups, found the next closest location, called, person taking phone call made it sound to me that they may not have accreted the trailer. But she did. When I arrived it was raining, but the staff was quick to guide me to the drop off spot and unhooked the trailer, drop off was fast and easy.ANDREW W.
El cliente no dejó un comentario.tamara W.
El cliente no dejó un comentario.mike C.
El cliente no dejó un comentario.robert K.
El cliente no dejó un comentario.Dwight H.
El cliente no dejó un comentario.James A.
Very nice people i will always go back.charles H.
I dropped off after hours. The office was closed. The area to drop off was gravel and rock so I couldn't and wouldn't recommend.Lecita L.
El cliente no dejó un comentario.TOMMY K.
This was the worst experience IV ever had. No one did a maintenance check on the truck to make sure the motor had oil. Roadside assistance took forever. Finally the truck got towed and no one told me about it. There I was thinking it had been stolen. I made at least 8 phone calls to uhaul and roadside assistance. It took anywhere from 30 minutes to an hour for someone to answer the phone. I'm so frustrated and angry. My six year old and I were dehydrated and had no money to buy any water.deborah C.
Run down place. Watched my back the whole time. No people on site. Dropped key in box at exactly 5pm.Nicholas E.
El cliente no dejó un comentario.derrick C.
The Neighborhood Dealer U-Rent Um in Huntsville TX is fantastic! Mrs. Lois knows how to treat a customer. But Uhaul does not! Uhaul double booked the system and Mrs. Lois had no truck for me to pick up! I scheduled to pick up my truck at 7am! Lucky Mrs. Lois me a truck in New Waverly tx which is 15 miles down the road. I did not get my truck until 10:15 am 3 hours later than expected. I had movers waiting on methat I was paying by the hour! Due to the unprofessional service I have received from Uhaul I will never use yall again. Yall did refund 50 dollars back and gave us a 25 dollar gift card for uhaul. Mrs. Lois gave more miles so I wouldn't have to pay out of my pocket for the miles I drove. But yall trying to pay me $25 gift card to UHAUL! Please yall can afford to give more or even a gift card to a store or restaurant. I repeat I will never use UHAUL AGAIN but will gladly go see Mrs. Lois at U-Rent UmJOSHUA J.
El cliente no dejó un comentario.odie J.
El cliente no dejó un comentario.monica Y.
The low tire system was broken so the tires showed LP the whole trip. We had the tires checked before leaving and they were OK but a lot of things can happen on a 280 mi. trip at 70 - 75 MPH. LOW TIRE gives you a warning before you have a high speed flat.nels H.
Staff were extremely helpful and nice. Great customer service.Paul N.
El cliente no dejó un comentario.STEPHEN MARK K.
Loved my experience they are amazing!TAYLOR N.
Excellent and efficient service!Mydah S.
El cliente no dejó un comentario.Paul C.
I wouldn't because the guy was nice but put on his records he paid me in cash my deposit but I never spoke to anyone so now got to fight over my depositjason A.
El cliente no dejó un comentario.Lorraine M.
El cliente no dejó un comentario.Linda P.
El cliente no dejó un comentario.Madison R.
I was rented a automobile hauling trailer that I was told would work. I was told by the dealer it would work and it didn't. I lost almost a full day because of it and wound up not even using it but returned it to another dealer there I'm town because they were already closed. Ow I'm told there won't be a refund ? That's wrong....eric J.
El cliente no dejó un comentario.Donna W.
I just want to say how pleasant it was to deal with Lois at this location. She is very polite and competent.nancy M.
El cliente no dejó un comentario.Linda S.
thank you for the great service and well maintained vehicleJose V.
El cliente no dejó un comentario.Damon C.
El cliente no dejó un comentario.Julia Y.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.William M.
Personnel were friendly and professional.Theresa S.
El cliente no dejó un comentario.Carroll B.
To pick up the bigger 26foot truck, I had to go to another location which cost me mileage to drive to my location to begin the loading of my truck.Lynn W.
great customer service herelaurie D.
just do what your doingsandra T.
The service here is absolutely exceptional, if there's someone more professional, friendly and truly more of a people person, I daresay your business will be flush with well satisfied customers who will refer others to this location.James R.
Some reason overnight our reservation changed to another location that wasn't even open when we were scheduled to pick up the truck. Not sure how that happened but it was frustrating. Thank goodness for the staff at u rent em for working through it with us.Calvin D.
Very nice ownersPaul R.
Provide enough miles to get the job done without shaking a customer down for $3 extra dollars.George R.
-lady was very sweet -if you make employees use their own personal phones for work you should train them on the software and PAY FOR THEIR SERVICE. -If someone pays a cash deposit, you should give the option of cash when getting deposit back not only a mailed check.Macie B.
all goodTye C.
El cliente no dejó un comentario.saturn S.
El cliente no dejó un comentario.Cassandra H.
Just dropped off truck. Location was closedShondricka B.
El cliente no dejó un comentario.Logan B.
El cliente no dejó un comentario.Raedonna H.
Everything was great and Mrs. Irving is the best.shonecra J.
El cliente no dejó un comentario.charles J.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.Dominique B.
El cliente no dejó un comentario.Mitchell K.
Computer was slow so it took a while to check out, but the lady was very warm, pleasant and helpful. I will rent from them again if needed.Mary Ann F.
El cliente no dejó un comentario.Tracy W.
El cliente no dejó un comentario.Jeremy R.
El cliente no dejó un comentario.David C.
We had been here before to get estimates. The lady that helped us was so sweet and nice. We were so happy with her customer service that was one of the reasons we went with Uhaul. She even remembered my name when we returned the truck. Blessed my heartsharon B.
El cliente no dejó un comentario.Sandra D.
Mrs. Lois was very friendly, efficient and a pleasure to do business with.brandi C.
El cliente no dejó un comentario.donald W.
El cliente no dejó un comentario.Sharon T.
El cliente no dejó un comentario.jordan M.
Personnel were very friendly and helpful!TERRILL M.
Best customer service, so helpfulJACKIE B.
Customer service was friendly and very helpful! I would definitely recommend this location for rental needs.Diane D.
Loved the experience !!! Very professional, kind, and courteous!!!Covenant F.
Lois was amazing to deal with! Super sweet and her customer service was top notch!April R.
El cliente no dejó un comentario.Anna L.
Excellent service at all times. GREAT!Christy R.
El cliente no dejó un comentario.Oladotun D.
El cliente no dejó un comentario.Melinda H.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Sandra D.
El cliente no dejó un comentario.Rehnard C.
El cliente no dejó un comentario.David D.