Don't completely close for lunch
Amanda Arbizu
Customer Reviews for U Rent UM
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was excellent and I would rent there again
charles thomasThe only thing I didn't like was that I couldn't return the truck back to a location closer to my house because it was a local rental
FRANK AGUILARWindshield was covered in bugs. Truck had a shimmy about 55 mph. Only 1/2 tank of fuel.
Glenn SchaafBest customer service ever!!
ELAINE WALLACETruck stunk of cigarettes and was dirty when we picked it up.
Christopher WrightThe agent showed us a video on her phone of her niece getting rear ended and told us about how she was in the hospital recovering. It was quite a crash! I hope she's doing better.
Cary GallowayThe woman where I rented the Uhaul never asked me where I was bringing Uhaul back to. I told her I was dropping it off in Magnolia near my storage unit. She was on the phone with her daughter the entire time and she never gave me a receipt. This was not the arrangement and you will refund me the $230 you wrongful took from my account, if I had received and receipt saying I needed to return it to Huntsville, I would have corrected it before I left the rental building. Thank you Beth Townsend
Beth FreezeAt first, had issues with the ability to share location, however the UHaul online chat help was able to resolve. Very smooth return process online.
Pedro PadronGreat customer service. Bravo zulu.
Bonifacio SalazarLois was extremely accommodating, she is true professional.
DAVID EDWARDSNo improvement required, but the Agent requires the greatest complement for her customer service and personality. She made everything seem to be flow so easy. Will be happy too return to her location.
bobby thomasNA
Yolanda SmithIt didn't look as though the back had been fully swept out beforehand.
Cindy CrawfordConvenient and friendly.
Dianna RayaCan’t think of anything to improve on. In the last few years I have Used uhaul a few times. Happy to say merry I was treated very well By the Huntsville Tx location.
GAYLE SERNAGood experience
lb ligonThis place is sooo friendly. Had a blast talking with the owner. She was awesome
BECKY WESTQuick service, very accommodating and helpful. Would highly recommend.
JOHN ROWLANDClean the truck. The website was also down when I attempted to check it in after hours
Joshua BullardVery professional, very knowledgeable very friendly very understanding, explain everything.
jerome ledbetterThanks for everything.
Tammie RoundtreeThe experience was quite easy and the vehicle was very clean and easy to operate
Leigh WeintraubReceptionist was very helpful.
brandon russellThey were open on a Saturday for us to drop off the truck. Don't know if this is normal, but very much appreciated. There was a problem with being charged an extra day, which was corrected by the area manager immediately. I appreciate Kenneth contacting me and fixing the problem.
Kenneth VaughnApp doesn't work
doran strangeNothing!!!!
ELISHA METCALFTruck had no gas lady sent co worker to put gas with a 20$ truck only had half a quarter of a tank u-haul said it was 1/4 but it wasnt. Then they charged another 54$ on top of the $154 that i got the truck for because the gas wasnt at 1/4 of a tank. They are bullshit never again!
ARIEL ADAMEI received very bad service recently when renting a truck, I ordered 3 dozen of furniture blankets to carry my furniture very well covered and when I went to pick up the truck the blankets were not inside the truck as they had told me they would be, nobody called me to tell me that they did not have the blankets available. Being a Sunday when many Uhaul stores are closed, I had to go buy at a store the blankets and I spend $179.00 I spent this money that was not in my plans to spend
Jose RomanMrs Lois if spelled correctly is an amazing lady.
Leroy TafoyaEverything was awesome. And they had great customer service! I will most definitely be renting here again.
Nalkio MitchellI dropped off on Sunday, when the location was closed. Your online return app wouldn't work on my phone, and I had to get my friend to do the check-in. No instructions were provided for my return, other than the location. I locked the truck and was about to drop the key in the box when I saw the sticker that said I had to use the online app or face a penalty fee. Providing better instructions for after-hours drip off would be helpful.
TOM CRAWFORDmy experience with uHaul was amazing, staff was friendly and very helpful, wouldn’t change anything.
PAMELA FRAZIERIt took 2 days to rent equipment. Your ap is not user friendly. It was terrible. Get a software upgrade and make it easier to rent
Jeffrey MoseleyProbably the dirtiest U-Haul truck I have ever rented. Unwashed inside and out. The passenger window and windshield were covered in what appeared to be dog slobber. Exterior hadn't been cleaned in quite some time. Windshield wipers were ineffective.
BRYAN MCKINNISAlways first rate customer service with a smile... much appreciated!
ROBERT MATTHEWSYour team provided outstanding service and they are extremely professional too!
timothy reddinThe location was fine and the attendant who helped with getting my reservation was great. The biggest issue is with the truck itself. The inside of the truck was filthy. I had to clean it with my disinfectant wipes. The dirt that came off that thing was awful. If I did not need the truck, I would have left it there. It was convenient for me to pick up and drop off at the same place, but they definitely need to take better care of the trucks they are renting. I am not sure if they knew how dirty that truck was. I made a point to tell the attendant when I returned the truck. There were apologies made.
Marilyn JohnsonThe staff was informed, helpful, and efficient. keep up the good work.
terry presleyLois was GREAT! Such a great customer service rep.
donnie calvinThe woman that helped me was very polite. The truck was not ready until about an hour after our scheduled time though, which even though that wasn’t her fault, it pushed back the timeline of our move.
Daniel WalkerAC not working, inside of cab not clean
Richard Nunn