Customer Reviews for U Rent UM
(U-Haul Neighborhood Dealer)

644 reviews

103 Hwy 30 E   Huntsville, TX 77320

(936) 755-1455

Office Hours

  • Mon-Fri: 7 am–10 am
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(936) 755-1455

103 Hwy 30 E
Huntsville, TX 77320

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–10 am
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Don't completely close for lunch

Amanda Arbizu 
Rating:
5.0

Customer did not leave a comment.

Glen Butler 
Rating:
5.0

Service was excellent and I would rent there again

charles thomas 
Rating:
3.0

The only thing I didn't like was that I couldn't return the truck back to a location closer to my house because it was a local rental

FRANK AGUILAR 
Rating:
3.0

Windshield was covered in bugs. Truck had a shimmy about 55 mph. Only 1/2 tank of fuel.

Glenn Schaaf 
Rating:
1.0

Customer did not leave a comment.

Adam Mays 
Rating:
5.0

Best customer service ever!!

ELAINE WALLACE 
Rating:
5.0

Customer did not leave a comment.

Jack Kiley 
Rating:
5.0

Customer did not leave a comment.

Kelly Rogers 
Rating:
3.0

Truck stunk of cigarettes and was dirty when we picked it up.

Christopher Wright 
Rating:
5.0

Customer did not leave a comment.

MINERVA O'HAGAN 
Rating:
4.0

The agent showed us a video on her phone of her niece getting rear ended and told us about how she was in the hospital recovering. It was quite a crash! I hope she's doing better.

Cary Galloway 
Rating:
4.0

Customer did not leave a comment.

April Farquhar 
Rating:
5.0

Customer did not leave a comment.

mark flores 
Rating:
1.0

The woman where I rented the Uhaul never asked me where I was bringing Uhaul back to. I told her I was dropping it off in Magnolia near my storage unit. She was on the phone with her daughter the entire time and she never gave me a receipt. This was not the arrangement and you will refund me the $230 you wrongful took from my account, if I had received and receipt saying I needed to return it to Huntsville, I would have corrected it before I left the rental building. Thank you Beth Townsend

Beth Freeze 
Rating:
5.0

Customer did not leave a comment.

wendy Schwoegl 
Rating:
1.0

Customer did not leave a comment.

Rolante Roberson 
Rating:
4.0

At first, had issues with the ability to share location, however the UHaul online chat help was able to resolve. Very smooth return process online.

Pedro Padron 
Rating:
5.0

Great customer service. Bravo zulu.

Bonifacio Salazar 
Rating:
5.0

Lois was extremely accommodating, she is true professional.

DAVID EDWARDS 
Rating:
5.0

Customer did not leave a comment.

marcus haywood 
Rating:
3.0

Customer did not leave a comment.

Taryn Archie 
Rating:
5.0

Customer did not leave a comment.

Realynn Nixon 
Rating:
5.0

No improvement required, but the Agent requires the greatest complement for her customer service and personality. She made everything seem to be flow so easy. Will be happy too return to her location.

bobby thomas 
Rating:
5.0

NA

Yolanda Smith 
Rating:
5.0

It didn't look as though the back had been fully swept out beforehand.

Cindy Crawford 
Rating:
3.0

Customer did not leave a comment.

John Tyndall 
Rating:
3.0

Customer did not leave a comment.

John Mikelonis 
Rating:
5.0

Customer did not leave a comment.

joseph soliz 
Rating:
5.0

Customer did not leave a comment.

Veronica Powell 
Rating:
5.0

Customer did not leave a comment.

sylvia kelly 
Rating:
5.0

Convenient and friendly.

Dianna Raya 
Rating:
5.0

Customer did not leave a comment.

Justin Felix 
Rating:
5.0

Can’t think of anything to improve on. In the last few years I have Used uhaul a few times. Happy to say merry I was treated very well By the Huntsville Tx location.

GAYLE SERNA 
Rating:
5.0

Customer did not leave a comment.

melissa albert 
Rating:
5.0

Customer did not leave a comment.

patricia powers 
Rating:
4.0

Customer did not leave a comment.

Anthony DaCunha 
Rating:
5.0

Customer did not leave a comment.

Carl Isaac 
Rating:
5.0

Customer did not leave a comment.

ORVILLE STANDIFER 
Rating:
5.0

Customer did not leave a comment.

ORVILLE STANDIFER 
Rating:
5.0

Customer did not leave a comment.

Andrea Watkins 
Rating:
5.0

Customer did not leave a comment.

Mitch Reed 
Rating:
5.0

Good experience

lb ligon 
Rating:
3.0

Customer did not leave a comment.

Johnny Davis 
Rating:
5.0

Customer did not leave a comment.

Jayakody Kankana Jayakody 
Rating:
4.0

Customer did not leave a comment.

JOEL FOYET 
Rating:
5.0

Customer did not leave a comment.

Patricia Easley 
Rating:
3.0

Customer did not leave a comment.

Regina Riggs 
Rating:
5.0

Customer did not leave a comment.

Amanda ReidDye 
Rating:
5.0

This place is sooo friendly. Had a blast talking with the owner. She was awesome

BECKY WEST 
Rating:
5.0

Customer did not leave a comment.

james simon 
Rating:
3.0

Customer did not leave a comment.

elisha george 
Rating:
4.0

Customer did not leave a comment.

Victor Fulton 
Rating:
5.0

Customer did not leave a comment.

Joel Wilkins 
Rating:
5.0

Customer did not leave a comment.

eva shiver 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. Justice 
Rating:
5.0

Quick service, very accommodating and helpful. Would highly recommend.

JOHN ROWLAND 
Rating:
3.0

Clean the truck. The website was also down when I attempted to check it in after hours

Joshua Bullard 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. Justice 
Rating:
5.0

Very professional, very knowledgeable very friendly very understanding, explain everything.

jerome ledbetter 
Rating:
5.0

Customer did not leave a comment.

jannette franklin 
Rating:
5.0

Thanks for everything.

Tammie Roundtree 
Rating:
5.0

The experience was quite easy and the vehicle was very clean and easy to operate

Leigh Weintraub 
Rating:
5.0

Receptionist was very helpful.

brandon russell 
Rating:
4.0

They were open on a Saturday for us to drop off the truck. Don't know if this is normal, but very much appreciated. There was a problem with being charged an extra day, which was corrected by the area manager immediately. I appreciate Kenneth contacting me and fixing the problem.

Kenneth Vaughn 
Rating:
5.0

Customer did not leave a comment.

Debi Dougherty 
Rating:
2.0

App doesn't work

doran strange 
Rating:
4.0

Customer did not leave a comment.

Ellen Doyle 
Rating:
5.0

Customer did not leave a comment.

Chonussey Gilbert 
Rating:
5.0

Nothing!!!!

ELISHA METCALF 
Rating:
5.0

Customer did not leave a comment.

DONTE GIBSON 
Rating:
1.0

Truck had no gas lady sent co worker to put gas with a 20$ truck only had half a quarter of a tank u-haul said it was 1/4 but it wasnt. Then they charged another 54$ on top of the $154 that i got the truck for because the gas wasnt at 1/4 of a tank. They are bullshit never again!

ARIEL ADAME 
Rating:
5.0

Customer did not leave a comment.

BERLINDA FREEMAN 
Rating:
1.0

I received very bad service recently when renting a truck, I ordered 3 dozen of furniture blankets to carry my furniture very well covered and when I went to pick up the truck the blankets were not inside the truck as they had told me they would be, nobody called me to tell me that they did not have the blankets available. Being a Sunday when many Uhaul stores are closed, I had to go buy at a store the blankets and I spend $179.00 I spent this money that was not in my plans to spend

Jose Roman 
Rating:
5.0

Customer did not leave a comment.

KEITH JOHNSON 
Rating:
5.0

Mrs Lois if spelled correctly is an amazing lady.

Leroy Tafoya 
Rating:
5.0

Everything was awesome. And they had great customer service! I will most definitely be renting here again.

Nalkio Mitchell 
Rating:
5.0

I dropped off on Sunday, when the location was closed. Your online return app wouldn't work on my phone, and I had to get my friend to do the check-in. No instructions were provided for my return, other than the location. I locked the truck and was about to drop the key in the box when I saw the sticker that said I had to use the online app or face a penalty fee. Providing better instructions for after-hours drip off would be helpful.

TOM CRAWFORD 
Rating:
5.0

my experience with uHaul was amazing, staff was friendly and very helpful, wouldn’t change anything.

PAMELA FRAZIER 
Rating:
5.0

Customer did not leave a comment.

JEANETTE ROBERTS 
Rating:
5.0

Customer did not leave a comment.

CARL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Patrick Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

DAMION DICKEY 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hartwell 
Rating:
5.0

Customer did not leave a comment.

CARL WILLIAMS 
Rating:
3.0

It took 2 days to rent equipment. Your ap is not user friendly. It was terrible. Get a software upgrade and make it easier to rent

Jeffrey Moseley 
Rating:
3.0

Probably the dirtiest U-Haul truck I have ever rented. Unwashed inside and out. The passenger window and windshield were covered in what appeared to be dog slobber. Exterior hadn't been cleaned in quite some time. Windshield wipers were ineffective.

BRYAN MCKINNIS 
Rating:
5.0

Customer did not leave a comment.

SENIADA GEORGE 
Rating:
5.0

Customer did not leave a comment.

TRENDA SMITH DOZE 
Rating:
4.0

Always first rate customer service with a smile... much appreciated!

ROBERT MATTHEWS 
Rating:
5.0

Your team provided outstanding service and they are extremely professional too!

timothy reddin 
Rating:
5.0

The location was fine and the attendant who helped with getting my reservation was great. The biggest issue is with the truck itself. The inside of the truck was filthy. I had to clean it with my disinfectant wipes. The dirt that came off that thing was awful. If I did not need the truck, I would have left it there. It was convenient for me to pick up and drop off at the same place, but they definitely need to take better care of the trucks they are renting. I am not sure if they knew how dirty that truck was. I made a point to tell the attendant when I returned the truck. There were apologies made.

Marilyn Johnson 
Rating:
4.0

Customer did not leave a comment.

PATRICIA JONES 
Rating:
5.0

The staff was informed, helpful, and efficient. keep up the good work.

terry presley 
Rating:
5.0

Customer did not leave a comment.

antonio resendis 
Rating:
5.0

Lois was GREAT! Such a great customer service rep.

donnie calvin 
Rating:
5.0

Customer did not leave a comment.

world finance 
Rating:
4.0

Customer did not leave a comment.

billy moreton 
Rating:
3.0

The woman that helped me was very polite. The truck was not ready until about an hour after our scheduled time though, which even though that wasn’t her fault, it pushed back the timeline of our move.

Daniel Walker 
Rating:
2.0

AC not working, inside of cab not clean

Richard Nunn 
No reviews have been submitted for this location.

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