Customer Reviews for U Rent Inc
(U-Haul Neighborhood Dealer)

286 reviews

2054 Tapo St   Simi Valley, CA 93063

(805) 416-1320

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(805) 416-1320

2054 Tapo St
Simi Valley, CA 93063

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
2.0

Service is slow.

EIMER O. 
Rating:
5.0

Always eager to help very pleasant

Donald T. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
2.0

The truck was not cleaned. The staff were not friendly. I felt handling UHaul as part of their rental business was more of a sideline and not a service to customers.

TIMOTHY S. 
Rating:
5.0

The gentlemen that helped me that day were absolutely great and would recommend renting from then for any need you may have. But UHAUL . . . .your app is total bull#$%!. I had the absolute worst experience using it. If the gentleman onsite had not been able to work around your system to get me the truck, I would have been out the whole day. As it was, I had to spend an hour waiting for him to to find ways to get me the truck. Do better.

ERIC K. 
Rating:
4.0

Everything was great just needed to get in and get out a little quicker thank you

ALVARO B. 
Rating:
5.0

Was late to return due to traffic make sure you add extra time just in case because I got charged for 2 days when only used trailer for 1

DARYL D. 
Rating:
5.0

All good

ROBERT C. 
Rating:
3.0

This was a nightmare for a simple rental. I went in Friday to rent a trailer for Saturday. Spent over an hour due to poor customer competency. Then was told I have to repeat on Saturday. Took 45 minutes to redo paperwork while paying helpers to sit in truck. Uhaul has disgusting customer service! To talk, as in voice communication is impossible. If anyone is looking to rent stay the hell away from this location and U Haul!! Sorry the truth hurts

Alan G. 
Rating:
1.0

The guy that helped me was rude.

JENNA M. 
Rating:
5.0

Gary was awesome to work with. He made sure all was working before we left the lot, and also gave advice about what equipment i would need for a future project i have. Very knowledgeable and very polite

MATTHEW T. 
Rating:
5.0

We couldn't disengage the straps. Made it very difficult. Had to go back to the location to get help.

PAUL M. 
Rating:
2.0

The truck was filthy. The tires are almost worn bald and the breaks we failing.

BENJAMIN S. 
Rating:
4.0

Customer did not leave a comment.

STANLEY H. 
Rating:
4.0

Attendants very friendly and helpful

LALEH J. 
Rating:
3.0

Customer did not leave a comment.

STANLEY H. 
Rating:
5.0

Everything went really smoothly. The only little thing I could say would have been better would be more places to tie down luggage inside the trailer.

Jon H. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
1.0

New person at register and owner did not satisfy customers 😒 waited a hour and owner said he needed to deliver a person a tractor and said will be another hour to wait till he gets back was unacceptable then I called uhaul and customer service was on it and got me out of there in 15 min thank you Uhaul and no thank you to the business..no stars but 10 for uhaul

nerces E. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Great customer service!

ALI L. 
Rating:
4.0

I needed to take a picture of my DL and upload. App didn't work with duck duck go. They couldn't scan my DL. Frustrating. Nice place, nice people. System stinks. The reason I had to go to this location is because I reserved at another location, but they didn't have the truck. My 9am reservation was completed at 10. Not pleased.

bret K. 
Rating:
3.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

My experience was great! The man who checked me in and out was absolutely top notch. He was polite and helpful, very wonderful older man. Thank you for all your help

elizabeth T. 
Rating:
5.0

In your many texts you must include the time the location closes. I was verifying the appointment and Uhaul was all ready closed.

Nora B. 
Rating:
1.0

Very rude workers and had no idea what they were doing. I was in there for 30 minutes just to hand over keys and sign a paper. Would not recommend for ANYONE.

Jaycee H. 
Rating:
3.0

Customer did not leave a comment.

Joanne R. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Christian Q. 
Rating:
1.0

They charged me a $20 drop off fee when I dropped off at 4:30pm. Who closes at 4:30pm? I have never been charged a drop off fee at any of the locations that I've been too. They never advised me of when they would be closing and that there would be a drop off fee. I usually avoid this location as they are also very slow. They often have long lines because they work very slowly and inefficiently. I originally reserved at a different location but they changed my pickup location without advising Me. Horrible experience.

Micah W. 
Rating:
3.0

I played my order or 2 - 26' trucks to be in Agoura Hills,Ca. Although It worked out, it was very inconvenient to have to go elsewhere to pick up 2 trucks at 2 separate locations. Very inconvenient. Once I had the trucks, things worked out - I was able to keep 1 truck for the week and make additional trips. That said, your trucks drive horribly. Very rough riding. Your “Gentle Ride Van” is a complete fallacy.

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

JERRID J. 
Rating:
3.0

Would be convenient to return the trailer that I have rented to another uhaul location that was closer to where I was using it. It was especially inconvenient that I had to drive out of the way to pick it up. When I needed it in Canyon country,CA location. When that location didn't have it. That location just set me up in Simi Valley U Rent with out my knowledge. I found out via email as I was on my way to canyon country location. Waste of time and certainly money too.

MARK D. 
Rating:
2.0

took 45 minutes to get the rental, almost late to drop it off because of this

Rebecca V. 
Rating:
4.0

Glad they had an adapter for the wiring connection! Staff were really great!

COLIN M. 
Rating:
3.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

HANS M. 
Rating:
5.0

A pleasure to work with! Thank you!

Alexander A. 
Rating:
5.0

Friendly counter person. Smooth experience.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Fredric B. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
1.0

Customer did not leave a comment.

Denienne S. 
Rating:
5.0

Staff was Very friendly 👍

Juan S. 
Rating:
3.0

The first site at Stearns Petroleum didn't have my truck rental and the guy didn't have a number to call to find out where the Truck was. My Partner make some quick calls and found Tapo had one. The wait time was way too long for customer service in a situation like this. You should have a hot line for the representative at the site to call. Your Website was problematic with drop off. There was 6 customers trying to log on and the sessions kept expiring or wouldn't load at all. Phone reps were really good, wait time though was way too long.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
2.0

It's always a hassle to get a uhaul, this place makes it worse!!!!!! NO HELP FROM THEM !!!! their advice is to call uhaul, witch seems to be good advice until you call and have to waite 45 minutes on hold because "All of the agents are helping other families", I'm thinking nothing else needs to be said

STEVEN M. 
Rating:
2.0

Computers were down and they were rude when they asked me to check out on the app myself. Trailer brakes were making a loud clunking sound

Seth R. 
Rating:
3.0

If these guys moved any slower, they would be going backwards. And many of the moving supplies I ordered online were not available to me. I ordered 60 moving pads, they gave me four.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
1.0

The systems were down and they are saying we didn't return items we never received.

Barrett B. 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
2.0

Even though I signed in on-line the night before, yhe facility check-out took an hour. They claimed the connection between them and Uhaul was poor. The customer next to me was having the same poor experience. I won't rent Uhaul from them again.

Kerry G. 
Rating:
2.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

LEANNA C. 
Rating:
3.0

Very slow service. Appears that the computers are way out of date.

DALE F. 
Rating:
1.0

The truck I reserved was not there thankfully there was a van there otherwise I would have been SOL. It took 25 minutes to get checked out. It was an awful experience so unorganized!! Never again!!!!

DENISE C. 
Rating:
1.0

Customer did not leave a comment.

MARK S. 
Rating:
2.0

Extra charges that were excessive, I filled up the truck with more gas than when I picked it up, and U-haul still charge me $7.50 I called on Monday 3/8/2021 with a complaint and U-haul never got back to me as promised. I am no long a customer at this location.

PETER E. 
Rating:
5.0

no muss no fuss easy rent and return exceptional equipment and staff thank you.

FREDRERICK CARL A. 
Rating:
4.0

Customer did not leave a comment.

CHAIM S. 
Rating:
3.0

Be quicker

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Great staff and good trailer. Thank you . I will rent again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

KIMMBERLY A. 
Rating:
3.0

The pick up location staff were very nice and accommodating. The truck was clean on the inside but very dirty on the outside. The truck leaked oil enough that I had to put a cardboard box under it to protect my driveway. The brakes, when applied between 40 and 60 miles per hour, created a tremendous vibration and wobble experience that was quite scary. Breaking at moderate speeds created an unsafe condition in my opinion. The vehicle definitely not maintained to my standards. It was my first experience renting a UHaul truck and perhaps my expectations were too high. On a positive note, the air conditioner worked flawlessly and I made the 400 mile journey without incident. .

Mark H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Truck was a little used but worked great.

Kevin M. 
Rating:
5.0

This store was absolutely amazing. I reserved a truck from a different location. Upon arrival they didn't have a truck. I called u-rent and they got me right into one. They were extremely understanding and made everything go very smooth!

Marie M. 
Rating:
5.0

Customer did not leave a comment.

Gabe R. 
Rating:
3.0

My only issue for the most part. Vehicle was left with less than a 1/8 of a tank and I left it with 5/8 of a tank. I only received a credit of $7.00. Vehicles should be left with at least 1/2 tank for customers. I am requesting a $75.00 credit for extra gas put into the tank so please credit an additional $68.00. Please call me regarding the same 301-922-1972. Thanks David

DAVID M. 
Rating:
5.0

Nothing....easy drop off, plenty of parking

Robert C. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Brianna W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Customer service a bit rude! Return times are not good had to keep trailer extra day and had to pay for that

Jorge M. 
Rating:
3.0

Customer did not leave a comment.

Joanne R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

The manager was grumpy and not helpful over all, questions like; do you need a truck with a ramp, do you need any dollies? Once i rented the truck it was too late and I did need those things so I didn't get done everything I needed.

john D. 
Rating:
4.0

Customer did not leave a comment.

Sharon S. 
Rating:
2.0

Please see our email sent earlier to customer service regarding this issue.

Dennis Z. 
Rating:
3.0

The gentleman working at the rental place was very nice. I arrived 12 mins early to pick up the trailer I rented. There was only one gentlemen checking customers in. I waited about 45 minutes before I was helped. I rented the 6x12 trailer. The other gentlemen hooked up the trailer and the lights were not working on the uhaul trailer. They tried to fix it but were unable. They had to call other places to see if there was another 6x12 trailer I could pick up. The closest one was Agoura Hills. I was not going to drive to Agoura to pick up another trailer, They were able to find me a 5x9 trailer which made us have to run a few more trips but we took it. I was charged for both the 6x12 trailer and the 5x9 trailer. It is now 4 days later and I have not received a credit for the 6x12 trailer that I did not get to rent. The people working there were all friendly and polite and I have no issue with them. The over all experience was horrible and wasted 2 hours of my time that should have been spent moving.

Heather H. 
Rating:
4.0

The on line check in and check out process is time consuming

Scott H. 
Rating:
3.0

Customer did not leave a comment.

KLAUS S. 
Rating:
1.0

This place was discussing. Gary was very rude. Don was great. There was an issue because I was scheduled to return the equipment after hours. I was told to just return the equipment and take a picture that it was not a big deal. Then I get my invoice and I was charged a after hours fee. I would never do business with this company again.

Garrett I. 
Rating:
3.0

I thought it was strange that they needed a second contact phone number and that they had to call that person to confirm the number. I have never heard of that and I really did not like it.

David M. 
Rating:
5.0

Nada

John A. 
Rating:
3.0

More counter staffing.

KAREN H. 
Rating:
4.0

Customer did not leave a comment.

leslie W. 
Rating:
5.0

Extremely easy, friendly, quick, and painless drop-off experience.

Mary M. 
Rating:
1.0

customer service

Wilfredo O. 
Rating:
1.0

Customer did not leave a comment.

Samantha F. 
No reviews have been submitted for this location.

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