Comentarios de los clientes para U Rent Auto

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U Rent Auto

Clasificación general:

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Emil C.
Clasificación:

Great service😃

Clay R.
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El cliente no dejó un comentario.

Randolph H.
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El cliente no dejó un comentario.

NOELW A.
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The employee was amazing! I did not get his name.

RICKYA W.
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No complaints 😁😁😁

JOETTAJAZZELINE F.
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This location was not the problem. The wait time here was average and the costumer service great! However, the U-haul location on 3260 Broadway was terrible!!! I called the location to confirm that they had an ample amount of cargo vans before making the commute to pick it up. While on the phone he assured me that I did not need a reservation, so I did not make one. Once I got there the lady behind the counter told me there was something wrong with the cargo van I needed and I could not rent it. Desperately, I said I'll take the next truck size up and she proceeded to tell me that the two had sitting in the lot was unavailable. I'm upset because if that was true, that information could've been communicated over the phone. I would've never wasted my time and resources getting to this location.

Angela B.
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El cliente no dejó un comentario.

ALEXANDER E.
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El cliente no dejó un comentario.

TAPRISYMONE MARI B.
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El cliente no dejó un comentario.

gianluca P.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Arvin C.
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El cliente no dejó un comentario.

DANIEL B.
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The truck was dirty, but otherwise the office was extremely helpful and friendly. Smoth process overall. Thank you!

William C.
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El cliente no dejó un comentario.

ALEXANDERD E.
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El cliente no dejó un comentario.

John G.
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I had an 8am pickup. I was there at 8am along with several other customers. No employees were there to open the shop until 8:20.... it opened up 20 minutes late and then took a while for them to really start working.

MICHAELS C.
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Dave(Manager) is great! He did everything we agreed to without any problems and was extremely pleasent.

Henry S.
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El cliente no dejó un comentario.

NABILT A.
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El cliente no dejó un comentario.

DARRELLG F.
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None. Just keep up the great work. Thank you.

BABA M.
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the guy toook 30 minutes to give me the truck, i was the first customer

patrick F.
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El cliente no dejó un comentario.

JASONCHARLES D.
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El cliente no dejó un comentario.

ALEXANDER E.
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El cliente no dejó un comentario.

ALEXANDER E.
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Needs cleaning inside the back of the van and the windshield was very dirty.. Garbage inside the cabin.

ANDRES L.
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El cliente no dejó un comentario.

Allan L.
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El cliente no dejó un comentario.

ERNEST S.
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Customer service was great. Keep the good work up.

Cedric S.
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El cliente no dejó un comentario.

Soudavone K.
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El cliente no dejó un comentario.

JAMESF P.
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I had the worst experience ever. The young lady was rude and I had to walk 4 blocks to pick the van. When I got to the parking lot I to drive the van out of a unusual tight parking lot.

badigue A.
Clasificación:

I registered online to make everything easier, at my surprise, it took an hour to complete my reservation, associate wasn't friendly, I added second driver on my pre registration, he lied to me that it was in the system, to find out later it wasn't and have to wait longer for associate to add second driver manual. Furthermore, truck was not cleaned, he didn't tell me to look for the cleanness. At my surprise, when I when to drop, associate from drop off location told me I have to clean passenger side or I will be charged extra fee. I told him I didn't have passenger and it was like that when I picked the truck but he said if I don't clean, will see additional charge. All this because the pick up location didn't informed me .

KHYANEFFERTI W.
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The desk attendant explained everything to me. He was very helpful and friendly.

MOHAMMED F.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

Carlos A.
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El cliente no dejó un comentario.

Natalie K.
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The pick up in the AM was a little disorganized: not enough people to handle all the pick ups.

Erwin L.
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deliver what was arranged

Adrian D.
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GIVE THE GUY WHO WORKS THE FRONT DESK AND DOES EVERYTHING A RAISE!!!!!!!

javier C.
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El cliente no dejó un comentario.

linda R.
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Keep up the good work

Vijay M.
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It is with great displeasure that I write you this email. I have had a really bad experience with current u-haul booking. I have been a frequent u-hail customer and have never faced this. Firstly, I was given a van and it's keys and later it was taken back and I was assigned another one. For which I had to walk a distance to another location and pick it up. After arriving I was appalled by the liking at the unhygienic, dirty condition and the safety of the of the vehicle. It had dirt all over of the cabin. Including the driving wheel . Oil change display was ok but there wasn't any one to address it. After open the storage cabin, it was filled with dirt, oil, water etc. Due to no other option I had to drive this vehicle even after seeing its condition. Please provide an explanation and corresponding compensation for the inconvenience. Hope the standards of cleaning are improved at u-haul especially during the pandemic.

Kevin T.
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My drop off location was changed on me at the last second and added 10+ miles, $20+, and over 2 hours to my experience. I would never recommend Uhaul to anyone.

jayson G.
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El cliente no dejó un comentario.

Avigdor T.
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El cliente no dejó un comentario.

henry S.
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El cliente no dejó un comentario.

jacob W.
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It was fine. There was a but of trash in the door compartments and under seats I was nervous about getting charged for. Pickup was fine but the GPS didn't work in the browser so I wasn't able to do the contactless pickup. Contactless drop off worked better in terms of being able to use the phone for everything smoothly, but there was nearly no parking in the area and I had to circle the block. Even after hours, I think something needs to be done to expand parking availability for drop offs. Lastly, every employee I worked with was great.

Xavier C.
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El cliente no dejó un comentario.

alberto R.
Clasificación:

Need new staff with communication and customer services.

DELVINL H.
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El cliente no dejó un comentario.

Christian C.
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The service was bad and never give any details for return or chargers.

robert D.
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El cliente no dejó un comentario.

Yvette H.
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More space to drop off vehicle after hours.

mohamed M.
Clasificación:

I like all the services

ERICM K.
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El cliente no dejó un comentario.

Amelia S.
Clasificación:

Got there and was told at the counter the vehicle I rented had a flat tire and they could only offer a smaller vehicle - that didn't fit all the things I needed to move. So I had to make two trips with the smaller vehicle instead of just one. This made my move take 4 hours longer than it would have with the larger vehicle and I had to use twice as many miles. Upon return I was told I'd be reimbursed for the extra mileage - just got my bill and it's twice as expensive as the price I was quoted so now I have to dispute it. The customer service people at the location were great but my overall experience with Uhaul has been extremely poor.

Anisha B.
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El cliente no dejó un comentario.

MARY P.
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El cliente no dejó un comentario.

Briant D.
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Place is chaotic to try and park a 15 foot U-Haul truck on a one way street. Its Manhattan though. However one of the guys that works there grabbed the keys and said I will take care of it for you. You are all set. Bonus, that same person helped me find my glasses that I left in the truck. I went back the next day. Thank you for your help! I wish I knew his name, He was very helpful.

Chantel C.
Clasificación:

I initially was not going to complete their survey however I experienced the same concerns two days in a row. The vehicle was filthy which raise great concerns due to our current climate of Covid-19. I addition, the sale rep had a nasty disposition and did not treat me as a value customer. I rented a vehicle two days in a row. The condition I encounter the first time I thought was an oversight and I cleaned and sanitized the vehicle.. This time I took pictures to support the conditions that appeared to have dog or some animal hairs, stains and fibers.

Chantel C.
Clasificación:

The vehicle was filthy which raise great concerns due to our current climate of Covid-19. I addition, the sale rep and a nasty disposition and did not treat me as a value customer. I rented a vehicle two days in a row. The condition I encounter the first time I thought was an oversight and I cleaned and sanitized the vehicle.. This time I took pictures to support the conditions that appeared to have dog or some animal hairs, stains and fibers.

TONY Z.
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El cliente no dejó un comentario.

GASPER S.
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El cliente no dejó un comentario.

Alberto B.
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No option for zero stars. Only rent here if you have no other city choice. Did not have truck I reserved had to take a van, but did not get the mileage cost adjustment promised for having to take more moving trips. Also I waived Collision, but it was put on my card. Van has a giant oil spill in the cargo area. Go someplace else. Tried to follow up with a phone call, they never answer.

RAJANDRASINHB C.
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Could not use the website to return the van. It didn't work.

Iba D.
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El cliente no dejó un comentario.

Brian D.
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This is a pretty sketchy area. I saw 3 rats while I was waiting. The area around there also has a lot of unsavory characters.

Brookes M.
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El cliente no dejó un comentario.

Cameron S.
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The back of the van was covered in a sticky substance that was clearly not cleaned from the previous renter. After explaining to the associate that my van was supposed to be dropped off in a different location, they did nothing to help besides tell me I have to bring it back to the same place I picked it up from. EVEN THOUGH I have a uhaul email CONFIRMING that I am dropping off the van at a different location. 0/10 experience from Uhaul - I was lied to and it caused a huge inconvenience in my move, and caused me to waste countless hours on a moving day, which are already busy enough in general.

James K.
Clasificación:

Fast drop off. No hassles.

EITANYOSEF M.
Clasificación:

Long wait time, had to walk to secondary lot to pickup truck, truck wasn't clean, charged for next-day return fee even though truck was returned same day.

NICOLE B.
Clasificación:

El cliente no dejó un comentario.

Aram J.
Clasificación:

Customer service was amazing. The person helping me was competent, kind, and good humored. I attempted to check in with my phone but this did not work. That was frustrating but luckily the gentleman behind the desk took care of everything.

larry W.
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El cliente no dejó un comentario.

Julian C.
Clasificación:

I reserved a truck well in advance just to realize on the moving day that it was not available. I had to take a smaller van and after discussing with the agent he granted me a 50$ discount. Never again a uhaul truck

KELVINJ N.
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El cliente no dejó un comentario.

JAMESROGER M.
Clasificación:

Pickup was a nightmare. I went the day before to confirm everything would be ready for a 6am pickup, which is before the store opened. I was told everything was Set up and ready to go for the morning and that there would be 24 hour staff to hand off the keys. I got there and there was nobody on site, and my online UHaul Checkin wouldn't let me check in - saying that my car was being hand delivered 2 hours later, at 8am. Only after the manager of the location showed up 15 minutes later, were we able to get things started. He had to completely make a new reservation in order to get us our car, another long and difficult process of waiting for us to get our car. Overall, this was about the worst possible experience a renter could get from UHaul minus the fact that we were finally able to get our car. I am extremely disappointed and will be looking for other alternatives to UHaul for my next move.

Rishav C.
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Terrible customer service with only one person working the desk. He also forced me to return the vehicle despite me still having time left to use it. Consequently, I was unable to fill up gas for the vehicle and was charged extra.

DIANA F.
Clasificación:

Nice friendly staff. I would use them again!

DENISA P.
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The representative who worked with us was very professional, patient and helpful, it was an enjoyable interaction. However, the truck that we received was unsafe to drive due to broken mirrors that moved freely and could not be locked in place. We only had to go a few miles on city streets and we managed but it would have been difficult to go longer distance and impossible to drive on a freeway in that truck. The location's gravel parking lot is filled with puddles and potholes and gives an untidy appearance.

MIGUELS U.
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The gentleman who helped me at this location on 8/21 and 8/22 was excellent.

Rosalind T.
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I reserved a furniture dolly in addition to the vehicle but it wasn't available when I picked up. This shouldn't happen. Otherwise, the staffer who helped me was very pleasant and helpful and made this a very positive experience.

JAMESL T.
Clasificación:

Nothing!

James B.
Clasificación:

El cliente no dejó un comentario.

Cesar G.
Clasificación:

This place was great. Was able to make a reservation online and extend my reservation very easily. I have to say the guy who works there named Manny at thr front desk was super helpfu, kind and very patient. It was a Sunday and really busy. About 5 to 6 people waiting in line with reservations and he handled it very well and went above and beyond with each and every customer. With the same exceptional and friendly customer service to everyone equally without seeming frustrated or overwhelmed. Great worker you guys have ! He is a keeper for sure. An asset to the company.

Scott F.
Clasificación:

The email reservation and all communication indicated a 7 AM pickup. In fact, the location is not open until 8:00 AM. My attempts to confirm and ensure a simple and easy pick up were made impossible due to the company's long phone lines and disconnect between corporate and the local provider. If one hour delay in pickup is an extraordinary inconvenience and specially frustrating after every effort is made to ensure it would be simple and smooth.

Ian B.
Clasificación:

El cliente no dejó un comentario.

Dan L.
Clasificación:

El cliente no dejó un comentario.

RON A.
Clasificación:

Camille and the other gentleman that assisted me with my rental (I didn't get his name) were friendly and helpful; a pleasant experience during these covid times of otherwise distant and cold human interactions.

Roger S.
Clasificación:

There is no after-hours parking for returned vehicles. Park somewhere in the neighborhood, but park legally. Beware of local parking regulations. There are several small boxes for returned keys that remain locked. The slots in each return box to deposit keys is not marked and is not obvious late at night.

Ryan V.
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El cliente no dejó un comentario.

Georges B.
Clasificación:

The wait time to pick up the u haul was unacceptable. It took over an hour to pick it up even though I was at the station on time and was in a hurry to move out that day. Additionally, I dropped off the U haul at 7 pm and there was no room to park and no guidance whatsoever. Three other u hauls we're looking to park as well behind me and one of them got into an accident with a vehicle on the same street where the u haul office is located. The cops were called and we still didn't know who to ask about next steps and remediation. It was a complete shit show and I don't say that lightly. Eventually I parked the Van on the next street and left the keys in the box. On the way to this location, I stopped by another u haul neighborhood location on 110 street to fill up gas and the person assisting us there was present and very kind and helpful. I wish I left the car then and there and disregarded the no one way policy. I would've avoided the panic attack that later ensued at the original location. Please let me know what my refund options are or other remediations thank you.

JENNIFERELLEN K.
Clasificación:

It would have been nice if we could have had the size truck reserved/needed for the project.

Melinda L.
Clasificación:

El cliente no dejó un comentario.

Ian B.
Clasificación:

El cliente no dejó un comentario.

Daniel H.
Clasificación:

The interior of the van was dirty. The van was also parked in a lot 5-10 minutes away from the rental location. After returning the vehicle early, I found out that I was charged an “after-hours” fee, despite returning it during business hours. The fuel level recorded on my receipt was inconsistent with the actual fuel level in the van, which resulted in me being charged a refueling, despite the fact that I refueled the van to a higher level than it was when I picked it up. This was extremely inconvenient and frustrating to deal with and it makes me very unlikely to do business with U-Haul in the future. The poor level of service makes it too much of a headache to endure again.

Anais N.
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El cliente no dejó un comentario.

Alexandra J.
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El cliente no dejó un comentario.

LEONARD C.
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El cliente no dejó un comentario.

KHYANEFFERTI W.
Clasificación:

I did have to go to another location to actually pick up because there were no vans on site. I was sent to 119th st. Not that big of a deal. I would recommend a more thorough inspection when its dropped off or before being rented out. I did my own cleaning of the van of course to be safe from Covid. There were used gloves in the cab and beverage bottles next to both the passenger and driver side.

No se han enviado comentarios para esta ubicación.

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