Customer Reviews for Ulock Mini Storage
(U-Haul Neighborhood Dealer)

897 reviews

4388 Wellington Rd   Nanaimo, BC V9T2H3

(250) 716-1154

Office Hours

  • Mon-Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 9/30/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(250) 716-1154

4388 Wellington Rd
Nanaimo, BC V9T2H3

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 9/30/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shelly Henderson 
Rating:
5.0

Plan for more days to have the UHaul truck…. Fortunately I had extra days !!!! Unexpectedly !!!! Thank you 🙏

ANNETTE LINDHOLM 
Rating:
5.0

Customer did not leave a comment.

Oakley Thompson 
Rating:
5.0

Nothing they were excellent

Rad Adkins 
Rating:
5.0

The ladies in the office were super friendly and helpful. The truck was easy to driving. Pick up and drop off was super easy. Thanks!

HEATHER HARGREAVES 
Rating:
4.0

Customer did not leave a comment.

Leslie Rodgers 
Rating:
5.0

Extremely satisfied with the service we received. The staff was fabulous!

Kristine Pearce 
Rating:
5.0

Just keep offering coffee!!

Garrin Anderson 
Rating:
5.0

I thought the staff at this location was exceptional and would recommend based on their great service thank you Larry Simon

Lawrence Simone 
Rating:
5.0

Excellent customer service

Darren Keeling 
Rating:
5.0

Van was ready and clean. Exactly what I needed. Thank you.

Lauren Portner 
Rating:
5.0

20’ Truck was on the older side. Seat was very uncomfortable as it was cracked & sagging. Experience at the location was very good.

Glenn Woodman 
Rating:
5.0

I will never use any other location that the Wellington Road location in Nanaimo. This is the 3rd time I have used them in just over a year and they constantly deliver amazing service, a friendly atmosphere and truly make my business feel appreciated.

Robyn Carrington 
Rating:
5.0

Customer did not leave a comment.

Ben Friesen 
Rating:
1.0

Customer did not leave a comment.

Winona Dale 
Rating:
5.0

Customer did not leave a comment.

Robert Lypkie 
Rating:
1.0

Customer did not leave a comment.

Clayton McIntosh 
Rating:
5.0

The engine light was on. Also a very old truck. Performed well enough though.

PAUL HINCH 
Rating:
3.0

Fuel charges seem not right and we put gas on it before we return. Still the fuel indicator not showing right and we need to pay extra 16dollars we thinking something wrong with fuel indicator.

Dick Martires 
Rating:
5.0

Customer did not leave a comment.

Mike Ciccotelli 
Rating:
5.0

Customer did not leave a comment.

Alan Tanner 
Rating:
5.0

Upgrade your signature capture terminals. Besides that all was great . 10/10

Daniel Proulx 
Rating:
1.0

very bad service, did not explain the expense and bill more than expected, very poor

Gurpreet Singh 
Rating:
5.0

The staff was super accommodating and friendly and they made us leave with a smile after the worst moving experience. Thanks so much you guys!

Shania Sage 
Rating:
5.0

Nothing I can think of! Vehicle was waiting for me and the paperwork was done quickly. Drop off was a snap. All good!

Jay Cousins 
Rating:
5.0

Customer did not leave a comment.

Ken Kuliasa 
Rating:
5.0

Customer did not leave a comment.

Eva Hurly 
Rating:
4.0

Customer did not leave a comment.

Hyejin Park 
Rating:
3.0

Customer did not leave a comment.

Marco Da Rosa 
Rating:
5.0

Such a great experience. Stress-free, great van, fantastic customer service. Thank you!!

Rachael Nicholls 
Rating:
5.0

Customer did not leave a comment.

Rick Degroot 
Rating:
5.0

Customer did not leave a comment.

Victor Kazakov 
Rating:
5.0

Customer did not leave a comment.

Samuel Stickney 
Rating:
5.0

A very pleasant experience all-around. The front-end young woman was beyond efficient and a total delight to deal with, and the manager polite and helpful. A great team!

Dave Kirk 
Rating:
5.0

Customer did not leave a comment.

Mai Mactal 
Rating:
5.0

Customer did not leave a comment.

Darcy Brennan 
Rating:
5.0

Great people at this location. Very courteous and helpful! 10/10!

James Marcenko 
Rating:
5.0

Enjoyed the new van.

Doug Gibbard 
Rating:
5.0

The staff was very friendly and helpful.

VALERIE GIGUEI 
Rating:
4.0

Customer did not leave a comment.

Rita Bulger 
Rating:
4.0

Customer did not leave a comment.

Janet Walters 
Rating:
5.0

Customer did not leave a comment.

Forrest Gifford 
Rating:
3.0

Customer did not leave a comment.

David Skirrow 
Rating:
5.0

Amazing service. Jaime I cant say enough. Good things about… made my day both pick up and drop off.

Michelle Edmonds 
Rating:
5.0

Please be sure the inside of windshields are clean. The inside of the windshield was not clean, so that when I drove into the sunlight I had difficulty. I cleaned the windshield interior myself.

Dan Erickson 
Rating:
5.0

Customer did not leave a comment.

Caune Strasdin 
Rating:
5.0

The ladies were patient and nice

Sharaf Mohammed 
Rating:
4.0

Customer did not leave a comment.

Maksym Fedchenko 
Rating:
5.0

Wonderful staff… Riley and Jaime. Was a male staff too but didn’t catch his name. All excellent. Nice clean vehicle.

Jacki Sherwood 
Rating:
5.0

Customer did not leave a comment.

Spencer Rovere 
Rating:
5.0

Customer did not leave a comment.

James Secord 
Rating:
5.0

Customer did not leave a comment.

John Shin 
Rating:
4.0

Customer did not leave a comment.

Theo Stewart 
Rating:
5.0

Customer did not leave a comment.

J.R Bourgetel 
Rating:
5.0

Extremely friendly service! 10 out 10 would recommend

Olivia D'Alessandro 
Rating:
5.0

Customer did not leave a comment.

devin Hubbard 
Rating:
5.0

Please install back up sensors / cameras will definitely boost your business.

Brendon Dsilva 
Rating:
5.0

Jamie and her team were very pleasant to deal with. I am impressed with the prompt service and especially with Jamie for her patience and kindness.

Bernice Dangkat 
Rating:
5.0

Nice and easy

Rohan Bender 
Rating:
5.0

John was very polite and helpful, even went the extra mile to contact me about the stuff I left in the vehicle

Kimberly Delcaro 
Rating:
5.0

Friendly staff.

Stephen Silverton 
Rating:
5.0

Service was fantastic. Welcoming, efficient and kind. Thank you Oren!

Amy Swasey 
Rating:
4.0

I was told the fuel tank was full and I noticed it was at a 1/4 tank. I was ordered back into the office and spent another 20 minutes re-doing the initial process again. I didn’t have any time constraints so it wasn’t an issue , just delayed. They were all kind and apologized for the wait. They need to check the fuel prior to renting.

Timothy Hanika 
Rating:
5.0

It was all perfect no change needed

poul christiansen 
Rating:
3.0

The tank wasn't full. It was about 45 miles away from being empty. I put more gas into it than what it came with. There will be no reimbursement. The engine light was on the moment I turned the vehicle on and stayed on throughout the move. The gas tank lid not on right warning light was also on throughout, even though I had it on right. The vehicle had some noise from one of its wheels - this is concerning!!! This vehicle needs some serious maintenance!!!

Horst Backe 
Rating:
5.0

Customer did not leave a comment.

Wes Taylor 
Rating:
5.0

Both employees who helped us (Jamie and unfortunately I don’t know the other employees name ) were friendly and helpful.

David Seitz 
Rating:
5.0

The inside windshield was filthy. Probably doesn’t usually matter but the day of my rental the sun was bright and low on the horizon making it very difficult to see. Other than that the truck was very clean.

Brian McClure 
Rating:
5.0

Customer did not leave a comment.

Kimberly Delcaro 
Rating:
5.0

Excellent service

Curtis Barker 
Rating:
5.0

Friendly service. Very happy thank you

Jon Holzwarth 
Rating:
5.0

Customer did not leave a comment.

Nick Bekolay 
Rating:
5.0

Jon and the rest of the staff are great. Jon has always exceeded expectations, even when we are running late. Very understanding and superb client service! Thanks!!!

Debbie Haynes 
Rating:
5.0

Super wonderful customer service and such friendly and welcoming staff !

Jessica Scaife 
Rating:
5.0

Truck was clean and ready to go when I arrived. Checkout and checkin were prompt and efficient with friendly staff.

David G Heath 
Rating:
4.0

Everything was fine

Paul Churchill 
Rating:
2.0

I did my oil refuel and heard the click from the gas pump. However, uHaul insisted that I did not refill that to full. They charged me extra and did not inform me before hand so I could do the refill again. Total scam.

Chi Hung Au 
Rating:
5.0

Customer did not leave a comment.

Andrea Brooks 
Rating:
5.0

Don't use a call center for booking

jocelyn mcneely 
Rating:
5.0

Staff was helpful, friendly and quick. Great experience. Would rent there again.

Chris Rothery 
Rating:
5.0

Customer did not leave a comment.

Fenella Lotzer 
Rating:
5.0

THE TRUCK WAS CLEAN, BUT, THE FRONT END SEEMED TO NEED WORK OR A SOFT TIRE. SHOULD DO MORE MAINTENANCE ..

Kevin Bracher 
Rating:
5.0

Customer did not leave a comment.

Peter Crawford 
Rating:
5.0

No one at uhaul could answer what the environmental fee is used for. I guess another add on fee to generate profit. The daily rental charge is not really a daily rental but 6 hours. Daily rental to me should be 24 hours. The issue I have are with uhaul and uhaul only… the staff at this location are great and I have no problems recommending them to other people. Uhaul at corporate level are showing greed with their operations. Five stars to this location two stars for uhaul.

Mark Crowther 
Rating:
4.0

Customer did not leave a comment.

Robert Ewing 
Rating:
5.0

The truck was older and had 200k km on it but ran well and did the job with no problems. The lower bed and ramp are good features.

Bill norris 
Rating:
5.0

Jamie was amazing. Truck was clean. Brakes were soft. Could use an alignment.

Bryan Leach 
Rating:
5.0

Customer did not leave a comment.

Duane Clarkson 
Rating:
4.0

Customer did not leave a comment.

Jon Schuman 
Rating:
1.0

We got charged $265 for a THREE HOUR rental and now they say they can’t find any discrepencies and won’t issue a refund. Terrible service

howard Jackson 
Rating:
2.0

Gas tank was on empty, not a great way to start your rental when you have an appointment to pick up a load of materials.

David Butson 
Rating:
5.0

Customer did not leave a comment.

Mark Guinn 
Rating:
5.0

Thank you~~

Bumjun Kim 
Rating:
5.0

Great experience, staff was very good.

Jean-Luc Roy 
Rating:
5.0

continue the great customer service.

john mcdonnell 
Rating:
4.0

Tires were worn. Recommend checking the tread.

Matthew hyatt 
Rating:
5.0

Friendly and courteous service, Bravo?

pierre barre 
Rating:
5.0

Why reinvent the wheel if it don't fail. Dog tired by end of it locked keys in truck like a moron would left it dirty(dog tired). They didn't charge me for the slim Jim maneuver. Thumbs up.

Keef Gardell 
Rating:
5.0

Customer did not leave a comment.

Sara Ronald 
Rating:
5.0

They were awesome at this site! Van was ready to go, clean and comfortable. The front desk staff explained costs and other info such as gas tank capacity, etc, very clearly. They were welcoming and friendly as well. Would highly recommend this pickup location. We have already made another booking for next week!

Kathy Goldsmith 
No reviews have been submitted for this location.

Additional Services at this Location

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