Customer Reviews for Westshore U Lock Mini Storage
(U-Haul Neighborhood Dealer)

883 reviews

1621 Island Hwy   Victoria, BC V9B1H8

(250) 472-6337

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat-Sun: 10 am–4:30 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 9/30/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(250) 472-6337

1621 Island Hwy
Victoria, BC V9B1H8

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat-Sun: 10 am–4:30 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 9/30/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary Haines 
Rating:
5.0

Every thing about this location ( Westshore U Lock Mini Storage ) is Perfect. ....... However the U.S. National Driver License Verication System could use a second level of verification. I understand that the Driver's License needs to be primary, but the second consideration should be that the Driver's License it is for the right juristdiction, without contacting the E division. Your local systems need this for avoidable delays in providing outstanding customer service....... instead of using work arounds......

Jeff Ross 
Rating:
5.0

the staft was very helpfull enjoyed dealing with them see you for next time

Normand Francoeur 
Rating:
5.0

Nothing other than have more vehicles in your fleet - Mikaela and the staff there were exceptional and provided top notch customer service

farid zamany 
Rating:
5.0

Customer did not leave a comment.

pawel Lewandowski 
Rating:
5.0

Great , fast friendly service... Very accommodating

mark Baker 
Rating:
5.0

Everything was great

Candice Trischek 
Rating:
5.0

Customer did not leave a comment.

Chenille Portillo 
Rating:
5.0

Customer did not leave a comment.

debbie futter 
Rating:
5.0

Customer did not leave a comment.

Lynn Paine 
Rating:
5.0

Amazing customer service, great rates and takes what is normally a stressful time and makes it far more manageable

colton service 
Rating:
5.0

Westshore U Lock team are amazing! They are always prepared, friendly and helpful. Great to work with!

Jane Park 
Rating:
5.0

Nice lady at the front

caleb Mickelson 
Rating:
5.0

Customer did not leave a comment.

Lindsay Days 
Rating:
5.0

No improvements, instructions and process was as clear as necessary. Continue offering great client service and I will continue recommending to those in my network and community.

Paul Foskey 
Rating:
5.0

Great customer service! Patient explanations for all my questions Quick checkout and return. A great team

Russ Mitten 
Rating:
5.0

this is a terrific location with easy access and great customer service. I will return here to rent again. I would recommend this location to anybody that needs a truck rental.

DAVID CHAUVIN 
Rating:
4.0

Well run store. Van passenger door needs alignment. Will use UHaul again. Solid deal

Clare Kirkland 
Rating:
5.0

Customer did not leave a comment.

Pieter de Bruyn 
Rating:
5.0

The entire staff was very friendly and extremely helpful. The entire process was pretty easy and very quick.

James Johnston 
Rating:
5.0

Customer did not leave a comment.

Vichy Sourisack 
Rating:
4.0

Truck was clean except inside of windshield was filmy and in the right lighting visibility was impaired. Otherwise great truck for a long haul. Smooth, powerful and comfortable.

Bryan Going 
Rating:
5.0

Your people at this location are amazing. Super helpful, very accommodating, even by me changing my mind on dollies after the fact. I'm quite happy they don't have the completely automated self checkout option here.

David Hamilton 
Rating:
5.0

Gas tank wasn't topped up. Not a big issue, but it was a little confusing with bringing it up to an uncommon level. I was uncertain about getting charged for fuel usage, but didn't want to overspend. Small inconvenience, though.... and the staff beyond excellent.

Joshua del Sol 
Rating:
3.0

Customer service agent was wonderful! Friendly, informative and helpful with everything! A welcome trait to deal with with the stress that comes with moving.

Dallas Arcangel 
Rating:
5.0

Amazing service as always highly recommend

Aaron Bancov 
Rating:
5.0

Best staff. Always a pleasure renting here.

Hessel Oerlemans 
Rating:
5.0

Customer did not leave a comment.

Mert Bilik 
Rating:
5.0

Would have been nice to have the ramp included - or be reminded that it's not automatically included in a 10 foot van, just so we were aware things would need to be lifted off rather than dollied off via a ramp.

Frederick Williams 
Rating:
5.0

They lady's there went above and beyond. Giving me s bottle of water.

Richelle Osborne 
Rating:
5.0

I thought all arrangements were excellent including the cleanliness of the truck I rented. Totally satisfied with all aspects of the customer service too.

Lynda Wilson 
Rating:
5.0

Staffs are very friendly. They are doing things efficiently.

Tim ching-huai Lee 
Rating:
5.0

Customer did not leave a comment.

Yevhen Morozov 
Rating:
5.0

Customer did not leave a comment.

Leslie Bolton 
Rating:
5.0

Customer did not leave a comment.

Nicolas Francoeur 
Rating:
5.0

Not an issue with this location, they are get. Had some problems with the after hours drop off through U-haul website. The site kept send me back to the truck share menu after pictures and forgetting any information that I had entered. I'm not entirely clear that the return was accepted.

Jonas Beck 
Rating:
5.0

Nothing, staff were great and friendly. Experience was simple and quick to get my truck.

Sara Torrez 
Rating:
5.0

Customer did not leave a comment.

Keeley Hague 
Rating:
5.0

Great customer service, very polite staff especially the gentleman (manager with the goatee) ( sorry I forgot his name). He explained everything thoroughly in a gentle manner and connected with me. In addition the store layout was very nice, clean and welcoming(sofa, Kurig coffee, etc). Thanks JP

Jude Pereira 
Rating:
5.0

Customer did not leave a comment.

Darrell Crawford 
Rating:
5.0

Staff was fantastic. Very helpful and the whole process was quick and efficient!!!!

Nancy Valencia 
Rating:
5.0

Customer did not leave a comment.

Jim Vair 
Rating:
5.0

The vehicle was exactly as promised and worked perfectly for our needs. The staff were friendly and helpful. This is my preferred place to rent and I would not hesitate to recommend. Great job, guys!

Sean Ford 
Rating:
5.0

Super easy, smooth and thorough.

Jennifer Wykes 
Rating:
5.0

I normally don't write reviews but our experience was SO POSITIVE that I had to share. Every staff member we spoke to at this location was friendly, nice and made reserving, picking up and dropping off our trucks so enjoyable. We tried to reserve trucks at other locations and we either couldn't get through on the phone or they couldn't help us with a multi-day rental. I was so pleasantly surprised by our experience and would HIGHLY RECOMMEND contacting Westshore U Lock first.

Lori Wagar 
Rating:
5.0

Customer did not leave a comment.

Allysia Smith 
Rating:
5.0

I'd suggest streamlining the 3rd party pickup location software (or possibly software overall, but I've never rented from a U-Haul branded location). It was clear even without seeing the employee screen that the UI is not set intuitively or very capable of situational exceptions (for example: stating conditions for cash or debit rental on the customer terminal when the pickup truck I rented required a credit card)

Patrick Reid 
Rating:
5.0

This location is by far the most INCREDIBLE place. Friendly staff, informative, and just happy to see you. I recommend this location to everyone

Cristal Noakes-Hamilton 
Rating:
5.0

The best experience at a Uhaul dealer I have had. They were courteous and friendly Very happy with the service.

Karen Good 
Rating:
5.0

Maybe make sure the tank is full at pickup.

John Sampson 
Rating:
5.0

Customer did not leave a comment.

Christopher Chutter 
Rating:
5.0

Best service and friendly .

Beulah Spence 
Rating:
5.0

Customer did not leave a comment.

Elyse Patten 
Rating:
5.0

Customer did not leave a comment.

Lynda Wilson 
Rating:
5.0

Wash the truck

David Laberge 
Rating:
5.0

No improvements needed at this location. Super friendly and accommodating staff!

Wiliiam Ronald Hafichuk 
Rating:
5.0

Customer did not leave a comment.

Shaun Henry 
Rating:
5.0

Customer did not leave a comment.

Mikaela Gordy 
Rating:
3.0

Tell them the truth that it is 89cents a KM and not 79cents like I was told twice which can become annoying when you budget a certain amount.

MICHEL GOREZ 
Rating:
5.0

Everything really good, thanks Miksela!! Excellent service!

Luis Jose Heredia farias 
Rating:
5.0

Everyone was very helpful and friendly. I will definitely recommend them when this service is needed and will not hesitate to use their services again.

Barclay Taylor 
Rating:
5.0

I have rented uhaul trucks and trailers many times and by far the best customer service I have encountered this far. Great work

Grahame Wyatt 
Rating:
5.0

Awesome customer service.

Mika Antonovic 
Rating:
3.0

Customer did not leave a comment.

David Lawson 
Rating:
5.0

nothing I can think of, very professionally handled transaction, very impressed

Denise McMorris 
Rating:
4.0

Customer did not leave a comment.

GARY SHEN 
Rating:
5.0

Customer did not leave a comment.

David Lawson 
Rating:
5.0

Staff were great and helpful!

Jane Park 
Rating:
5.0

Customer did not leave a comment.

Lloyd Barnes 
Rating:
5.0

Everyone was very nice.

Trevor Davies 
Rating:
5.0

Customer did not leave a comment.

Carlos MacDonald 
Rating:
5.0

Great customer service. Would definitely recommend!

Patrick Young 
Rating:
5.0

Customer did not leave a comment.

greg johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Domville 
Rating:
5.0

Nothing! All went smoothly. Westshore U-Lock staff were great!

Karla Wenzel 
Rating:
5.0

Customer did not leave a comment.

JOHN LUKE 
Rating:
5.0

Bruce Donna and Mykayla There just wonderful I will always use there services The best in town Thank you

Laura Smith 
Rating:
5.0

Customer did not leave a comment.

michael green 
Rating:
4.0

Customer did not leave a comment.

Robert Freeman 
Rating:
5.0

Everything was great and the staff were wonderful!

Cindy Watt 
Rating:
4.0

Customer did not leave a comment.

Thomas Cullen 
Rating:
5.0

I loved this location! Super easy pick up and drop off, exactly what we needed!

Laurel Degruchy 
Rating:
4.0

Customer did not leave a comment.

Colleen Hurley 
Rating:
5.0

Very friendly and responsive. I sent an email directly to the location and received a prompt response and they accommodated my request.

Joseph Duperreault 
Rating:
5.0

The customer service was over and above fantastic!! I have used this location twice now and I will send everyone to them!! Also love how the owner decorates for every season!

Barbara Morris 
Rating:
5.0

Everything worked as planned (that is the way it should be!). Convenient location for me. Th service was efficient and polite.

Dan Russek 
Rating:
5.0

Everything went smoothly. Very friendly and helpful staff. Made a big difference on a challenging day. Thank you.

Wade Organ 
Rating:
5.0

Customer did not leave a comment.

Ashley Wingrove 
Rating:
5.0

Customer did not leave a comment.

Bryan Hudson 
Rating:
5.0

Rent here all the time and never had a problem. Always have what I need every time I ask. Thanks guys for the good work!

Ron Davidson 
Rating:
5.0

Customer did not leave a comment.

Blair Henderson 
Rating:
5.0

Customer did not leave a comment.

Owen Russell 
Rating:
5.0

Customer did not leave a comment.

Rosie Geuer 
Rating:
5.0

Love the price!

Garry Van 
Rating:
5.0

Excellent customer service. Truck was ready to go and the staff were friendly and very prompt. Will definitely be using this location again and will recommend to others looking to book a truck. Thanks!

John Cooper 
Rating:
5.0

Customer did not leave a comment.

Shannon Haywood 
Rating:
5.0

Great service, fast and easy.

Colin Iwaskow 
Rating:
5.0

Just Amazing customer service - friendly, going the extra mile, regarding type of vehicle and how it drives! Also have some recommendations for local restaurants!! Just amazing and friendly!! What a great team here!

Chiupheng Lo 
Rating:
5.0

One thing I would like to mention is that the young lady that processed my contract was she helped me emmencely in that all the bells and whistles on the truck were pretty much Greek to me. When I inquired about things, she was "John on the spot ", she great. Thanks for the splendid staff 😀

Robert Matevia 
Rating:
5.0

Really do not have any suggestions, very helpful staff. Very clean, excellent facility. A pleasure to deal with.

William Roberts 
No reviews have been submitted for this location.

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