Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app was really slow to self check out and check in. The return space for trucks was full and it was tough to get the truck into the parking lot to return at 7pm.
James Schmaltz
Rating:
5.0
Customer did not leave a comment.
Enrique Palacios
Rating:
4.0
Customer did not leave a comment.
Audio Chamber
Rating:
5.0
Customer did not leave a comment.
MARY LYNN GRANADO
Rating:
3.0
Customer did not leave a comment.
Alicia Wade
Rating:
5.0
Customer did not leave a comment.
april westphel
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alicia Wade
Rating:
4.0
Customer did not leave a comment.
Jeff Heffelfinger
Rating:
1.0
It took almost an hour for the desk to help me when the U-Haul app did not work despite having completed the steps for skip the line rental. The store manager did not car that it took an hour and said even though my 2 hour rental slot was starting late I would get no time extension . I would have to pay if late. Luckily I didn’t need the time but I will avoid U-Haul sand stick with Home Depot next time. The employee who tried to help but he couldn’t let ride his managers decision. Multiple people in line and very inefficient. Not the U-Haul of the past.
Aviva Renoux
Rating:
5.0
No
Dequan Stitt
Rating:
4.0
customer service could be a bit more thoughtful and slow down telling information, It was quite overwhelming trying to remember everything that was said.
Tawain Buckley-Paige
Rating:
5.0
Great customer service. Under stand there busy 👍👍
Cecelia cabello
Rating:
1.0
When I returned the truck the employee was inside long enough that my 15 minute grace period passed and I was charged a late fee. They also said I did not return a furniture dolly I rented which is an outright lie. I will drive past this location to go to other U-Haul stores in the future, very unimpressed with the service and hassle dealing with neglectful staff.
Jonathan Mickelson
Rating:
4.0
Customer did not leave a comment.
Grant Dale
Rating:
2.0
I booked the truck online for pickup and drop off in St. Johns. I got a call from uhaul apologizing that the truck was not available in St. Johns, but they could offer me to pick up in Lansing and return in St. Johns. When asked the total estimated cost, I was told $70 because it would be treated as same location since that is what I had booked. In Lansing they told me that wasn't possible and I was charged $111. There was nothing I could do at that point because my helpers were all waiting to move furniture. I plan on posting public reviews regarding this bait and switch tactic if not rectified.
Mark Horak
Rating:
3.0
The battery apparently had a connection that was so worn it wasn't charging, so we ended up with a dead battery, stuck in Cleveland. Also, the storage part of the truck leaked water as it rained and many of my boxes ended up wet and soaked through. Also, the truck steering wheel shook violently at speeds of about 45 to 60 mph which was a bit unsettling. It didn't seem like the truck had been maintained. The service reps at the location were very helpful, friendly, and professional, but the truck itself didn't feel very safe.
johanna flies
Rating:
5.0
Customer did not leave a comment.
Ed Heitzman
Rating:
5.0
Customer did not leave a comment.
Janet Penner
Rating:
5.0
Customer did not leave a comment.
monica katz
Rating:
5.0
Customer did not leave a comment.
scott milnes
Rating:
5.0
Customer did not leave a comment.
William Jaconette
Rating:
5.0
Customer did not leave a comment.
Kimberly johnson
Rating:
5.0
Customer did not leave a comment.
Mark Nico
Rating:
5.0
Customer did not leave a comment.
Joy Ketchum
Rating:
5.0
Customer did not leave a comment.
Scott Dunn
Rating:
5.0
Jesse was very personable, helpful, and professional.
Carol Keeler
Rating:
3.0
Only one staff member was present to check people in and out. I sat in an empty storefront for about 7 mins and would have waited longer had my wife not managed to find him in the yard.
Overall he was nice and helpful and got me on my way quickly, but management should ensure there is more than one staff member present. Vehicle also smelled like smoke.
Dustin Kamerman
Rating:
5.0
Ensure the rear door, cables, and latch mechanism is properly working. It was very difficult to raise the door. Better maintenance is needed on vehicles.
Ed Heitzman
Rating:
5.0
Customer did not leave a comment.
Patrick Cassady
Rating:
4.0
Shorten the check out process! I received a phone call the day prior and was not told half of the stuff that would be required when I got to the location to pick up the truck. Had I been, I would have been more prepared. Moving is stressful enough and the process when I got there didn't do anything but add to it.
Charles Dunn
Rating:
3.0
The men at the desk were great, but I'd opted for a mobile check in online to speed up my process and it never gave me the option to actually do a mobile check in, which was frustrating. I also wasn't too please with the truck only having a quarter tank of gas? They asked how many miles I was going and, knowing I was traveling quite a bit, (going to kentwood and then returning to lansing), it was frustrating to have to stop for gas before I even reached my first stop.
Gabrielle Lee
Rating:
5.0
Customer did not leave a comment.
Jo Youngblood
Rating:
5.0
Customer did not leave a comment.
Felicia Kerns
Rating:
3.0
Had a problem with checkout. Was told after I dropped off the trailer that I was all set, no need to go inside to checkout, he would run the number and take care of it. Hours later got a message asking when I was going to drop the trailer off. Tried calling several times but call was directed to the national assistance office. They sent a message to the drop off location to have them contact me. They never did. The next morning someone finally answered the phone at the location and the situation was quickly resolved. Lesson learned, next time I’ll go inside and make sure I’m checked out correctly.
Lonnie McGlothen
Rating:
5.0
Cody, the Manager, works well with customers. He is professional, and offers options and solutions that most do not. The facility is clean, well maintained with moving supplies, and trucks are clean.
Ed Heitzman
Rating:
5.0
The 20’ truck rode and drove much better than anticipated. Everything worked out great. The local U-Haul recommended mover was superb. Go U-Haul!
Dale Sherby
Rating:
5.0
Good, efficient and friendly
Scott Hudson
Rating:
5.0
This location was just fine. Uhaul double booked themselves though and couldn't get me the original pick up location that they accepted a week in advance. It was a pain because I had to drive out of the way on a one way move which meant not being able to pick my car up on the way through like I had planned.
Mark Ugo
Rating:
3.0
Truck needed an oil change.
Side view mirror assembly is attached with packing tape and flops around. This is a safety item and truck should not be rented.
Truck front end vibrates when driving 60 mph or above
Steven Pavliscak
Rating:
5.0
The truck only had 1/4 tank of gas. Would have been nice to pick up full.
Amy Brown
Rating:
5.0
Customer did not leave a comment.
John McDaniel
Rating:
4.0
Customer did not leave a comment.
marc flanigan
Rating:
4.0
Improve your aweful return policy experience.
Chris Semposki
Rating:
4.0
The van was in need of an exterior wash and when driving it, it pulled to the right.
The staff at this location was great to work with.
Mary Houser
Rating:
5.0
Customer did not leave a comment.
MIcheal Morrison
Rating:
5.0
Customer did not leave a comment.
Eric Brock
Rating:
5.0
Customer did not leave a comment.
Diane Rardeen
Rating:
5.0
Customer did not leave a comment.
German Antonio Correa Contreras
Rating:
5.0
Customer service was great very nice and efficient
Robin Briggs
Rating:
5.0
Customer service was great.
Tina Ordiway
Rating:
5.0
East drop off and professional
Jeffrey Miller
Rating:
1.0
Horrible self service. App bugged out completely and I could not complete my drop off tasks such as uploading pictures of the odometer and the fuel gauge.
Shafkat Kabir
Rating:
3.0
I Was recommended the wrong size truck, requiring an adjustment to my order and multiple trips.
Rebecca McMahon
Rating:
3.0
Customer did not leave a comment.
Patti Kelly
Rating:
5.0
Customer did not leave a comment.
JOHN MILLER
Rating:
5.0
The computer system froze up while I was submitting my license and headshot. The employee did a great job working on getting things working so I could head out, but I felt bad for him that he had to navigate that.
Matt Levergood
Rating:
5.0
Perfect and professional service. Cody did a wonderful job!
RAY KOTKE
Rating:
5.0
Customer did not leave a comment.
Johny Yako
Rating:
5.0
Very accommodating
Mickinley Dambro
Rating:
5.0
Absolutely nothing. This was the second time I rented through Jesse and he was a pleasure to work with. He was extremely knowledgeable and professional.
James Wagner
Rating:
5.0
Customer did not leave a comment.
ronald hargett
Rating:
5.0
Customer did not leave a comment.
Marie Gutierrez
Rating:
5.0
Customer did not leave a comment.
Cathy Nichols
Rating:
5.0
Again Uhaul as a company needs to work out there bugs
Chris Kinikin
Rating:
5.0
Cody was very good to work with for getting my trailer rental.
Mathew Schultz
Rating:
4.0
Customer did not leave a comment.
jose hernandez
Rating:
5.0
Great customer service.
cleveland wells
Rating:
5.0
Customer did not leave a comment.
Kayla King
Rating:
4.0
Customer did not leave a comment.
Ted Shearer Jr
Rating:
5.0
Great service at pickup and drop-off.
Kevin Cook
Rating:
4.0
The line to return was full with no one in them to move up. It was a very tight squeeze to get our truck into the lot. After that overall easy.
Emmie Ashwell
Rating:
5.0
Drive in front of my unit was water and mud which was splashing up on door and my lock. Lock was getting very hard to open due to water and dirt inside it . At some point I’m going to need something from inside my unit and I’m gonna have to have them drill out the lock turning a 5 min stop into an unexpected half hour or more
Wade Reister
|
Overall Experience
Rating:
4.0
Cody's very kind and helpful!
Charlene Huffman
Rating:
5.0
Staff is very friendly and helpful.
Tyler McCastle
Rating:
5.0
Cody, as well as the person that handled my return, were great.
Dudley Smith
Rating:
5.0
Customer did not leave a comment.
Charlene Huffman
|
Online Move In
Rating:
5.0
The trailer worked well but very dirty.
Richard Lambert
Rating:
5.0
Customer did not leave a comment.
JASON EDWARD WEATHERBEE
Rating:
5.0
Customer did not leave a comment.
Dana Richards
Rating:
4.0
Customer did not leave a comment.
Nicole Fahler
Rating:
4.0
Customer did not leave a comment.
Dudley Smith
Rating:
1.0
Customer did not leave a comment.
MICHAEL AUSTIN
Rating:
5.0
Customer did not leave a comment.
Dana Richards
Rating:
4.0
Customer did not leave a comment.
Susan Bitely
Rating:
5.0
Customer did not leave a comment.
Robert Simon
Rating:
5.0
The gentlemen at the desk, cannot remember his name was very professional, curtious and patient and very helpful. Super easy transaction. Love your electronic automation! Hats off to Uhaul!! Thank you!
Daniel Gerhard
Rating:
5.0
Customer did not leave a comment.
Jared Leavitt
Rating:
5.0
Customer did not leave a comment.
Kiara Garrison
Rating:
5.0
Jesse was great, Lina too
Gary snellenberger
Rating:
4.0
The truck had a very strong cigarette odor...I'm glad the weather was nice so I could crack the window.
Jared Maul
Rating:
4.0
Interior was very clean. The outside, not so much.
Lynette Harman
Rating:
5.0
Customer did not leave a comment.
DENNY DUPREST
Rating:
3.0
It would be nice to have the vehicle's windshield scraped off for us. Luckily we had a scraper in our car.
tom adams
Rating:
5.0
Customer did not leave a comment.
Mark Colby
Rating:
3.0
The car dolly I rented was covered in dry crusty mud and the ratchets to tighten down and secure the car didn’t hardly work, one side didn’t at all leaving me only able to secure one wheel. Had I not been on a time crunch I would have not accepted it that dirty. I had no idea the ratchet was broken until I had traveled to my destination and already had the car loaded. I had to call someone to come help secure the car for transport.
raymond pickett
Rating:
5.0
Customer did not leave a comment.
Jack Patty
Rating:
5.0
Customer did not leave a comment.
Thomas Largo
Rating:
4.0
Customer did not leave a comment.
Raymond Severy
Rating:
5.0
Customer did not leave a comment.
paul wilner
Rating:
5.0
Customer did not leave a comment.
David Hughes
Rating:
5.0
Customer did not leave a comment.
Brandy Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Bell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY ROGER SMITH
|
Overall Experience
Rating:
5.0
Cody and his crew were outstanding! Will definitely do business with Uhaul again! thanks
Juan Maldonado
|
Overall Experience
Rating:
4.0
Thank You for keeping my belongings stored for me.
DEBORAH HERRON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kATHERINE WOZNIAK
|
Overall Experience
Rating:
5.0
good luck!
Brian Welke
|
Overall Experience
Rating:
5.0
Thank you for your kindness and helpfulness 👍
Melissa Henry
|
First Impressions
Rating:
5.0
Jesse is awesome thanks for your help
ADRIAN RAMOND COOPER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sheneva tyson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROLYN MEJIA
|
Overall Experience
Rating:
1.0
Unit had mold develop. We had to throw away half of what we had in there due to water damage and mold. The workers were no help at all.
Steven Hopkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Tamboer
|
First Impressions
Rating:
5.0
Unit ceiling had water inside after raining
christi setzer
|
Overall Experience
Rating:
5.0
Great service
Lendario Gowdy
|
First Impressions
Rating:
1.0
The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working
SALLY VINTON
|
First Impressions
Rating:
4.0
In winter drive to storage unit was not plowed. No lights if come after dark
LINDA JANE ROURKE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Edwardfrancis Collins
|
Overall Experience
Rating:
1.0
I’ve been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what’s the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870
DUANE GEORGE LINTNER
|
Overall Experience
Rating:
2.0
I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul
DANIAL JOHN GALLAGHER
|
Overall Experience
Rating:
5.0
My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.
Emily Schulz
|
Overall Experience
Rating:
1.0
Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.
Wade Reister
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tyler odell
|
Overall Experience
Rating:
4.0
The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.
Keith Evans
|
First Impressions
Rating:
2.0
When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.
Shane Sweeney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley MILLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY JON LEWIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachery Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lyrik Castro
|
Overall Experience
Rating:
5.0
Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.
shirley thomas
|
Overall Experience
Rating:
5.0
The staff was very professional and accommodating. It was a smooth transaction from start to finish.
David Kamke
|
First Impressions
Rating:
4.0
Very nice staff. Easy drive up to the door.
Sharon Burton
|
Overall Experience
Rating:
5.0
The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne
alan osborne
|
Overall Experience
Rating:
5.0
Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place
James Lahti
|
Overall Experience
Rating:
5.0
Staff is helpful. All went well.
ELIZABETH EVANS
|
First Impressions
Rating:
5.0
It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.
alan osborne
|
First Impressions
Rating:
5.0
The manager was very nice and friendly and seemed to to try to help me with my storage .
Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$
rene marinez
|
First Impressions
Rating:
3.0
lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone
Employees were friendly
Vanessa Braasch
|
Overall Experience
Rating:
2.0
Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.
Emily Fox
|
Overall Experience
Rating:
4.0
Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.
douglas winkel
|
Overall Experience
Rating:
5.0
Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!
LESLYE BERKAL
|
Overall Experience
Rating:
2.0
UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective
Robert Scott Vander Voord
|
Overall Experience
Rating:
1.0
This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.