Customer Reviews for U-Haul Moving & Storage of New Center

4,605 reviews

899 W Baltimore St   Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east, 24/7 PICK UP AND RETURNS LOCATED OUTSIDE OF FRONT ENTRANCE.)

(313) 879-5852

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(313) 879-5852

899 W Baltimore St
Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east, 24/7 PICK UP AND RETURNS LOCATED OUTSIDE OF FRONT ENTRANCE.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone is very helpful and humble, except for one lady name Ms Jones. Everyone else was very very…Kind

Kehinde Briggs 
Rating:
4.0

Customer did not leave a comment.

Katherine Howard 
Rating:
5.0

Customer did not leave a comment.

Vanessa Hendon  |  First Impressions 
Rating:
5.0

Great job guys. Made our transition to Michigan smooth. We really appreciate it.

Alicia Cooley  |  Overall Experience 
Rating:
2.0

Arrive earlier than expected. Long wait time.

Alicyn Fischer 
Rating:
5.0

Customer did not leave a comment.

DiAnna Solomon 
Rating:
5.0

The *new* cargo van was perfect.

STEPHEN NEIL WOGAMAN 
Rating:
2.0

I booked based on uhual recommendations and did not fit my whole 1 bedroom as said it would. Movers were incompetent and left my furniture outside.

Alicyn Fischer 
Rating:
3.0

Customer did not leave a comment.

daria Beavers 
Rating:
3.0

Customer did not leave a comment.

Rufus marshall 
Rating:
4.0

Customer did not leave a comment.

Henrietta Ferguson  |  Overall Experience 
Rating:
5.0

Everyone was kind and polite since I've been there for the 3 years I had my storage room so they pretty polite people

Katherine Burks  |  First Impressions 
Rating:
3.0

Although the facility itself was pleasant, the wait time was ridiculous! Twice I was there w-a-i-t-I-n-g for roughly 1 1/2 hrs just to be waited on. My initial contract had so many mistakes and with the amount of time it took to resolve them, the manager graciously gave me the first month rent for free. There was also some frustration with the whole key card access to the elevator. Having to often go back outside to re-swipe and the call button not working. In addition, I was told I could make my monthly payment via the app. The app wasn't working, which resulted in a late fee, the inconvenience of having to go in and pay it. Then to go to the storage only to find the double lock still on it and having to go back to the office. It simply became frustrating. I am thankful for the Mgr and Ms. Dani (both at New Center, Detroit) who took the time to rectify my initial contract and to correct the wrong additional fee(s) made to the charge to my credit card. I am thankful that my time there is done as I didn't want to continue and it all remain stressful. Again, thxful for those who did help!

Stephanie Williams  |  Overall Experience 
Rating:
1.0

Delivery driver was rude and placed my stuff in a tow away zone. Luckily it was not towed. Manager of Detroit location canceled my order because of a scheduling error on uhauls behalf and then failed to un-cancel it for over a week. Customer support was largely unhelpful and didn’t take initiative in fixing the issue.

Daniel Weiner 
Rating:
5.0

I like it

michquel Deangelo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mia Hunter -Walker 
Rating:
5.0

Customer did not leave a comment.

Raeshawn Bumphers 
Rating:
1.0

The attendant was very helpful, courteous and professional.

Tyrone Cunningham  |  First Impressions 
Rating:
5.0

Thank you for your promptness and immediate accommodation to our needs.

Janett Jones  |  First Impressions 
Rating:
5.0

Your staff member who assisted me deserves all the accolades as she handled several customers in a smooth and efficient way. I told her she deserves a raise. She took care of me and answered any questions of concern that I had to make me feel confident in the choice that I made in selecting U-Haul for my storage unit.

Isaac Granger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwight Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEARRA LASHONE SMITH 
Rating:
5.0

Every single person I interacted with was polite, courteous and considerate. The weekend team at this location was outstanding and made this rental experience easy and stress free.

GWENDOLYN DELORE MOORE 
Rating:
5.0

The peson who helped me out was very professional and helpful. She did a great job, and even pulled the truck out for me. The truck itself when I took possession of it had a check engine light on, as well as was in need of an alignment. But things worked otu in the end and I successfully completed my trip.

Andre Schrock 
Rating:
5.0

Customer did not leave a comment.

Cheryl Salters 
Rating:
2.0

Customer did not leave a comment.

Monique Beasley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yeager Edwards 
Rating:
5.0

Customer did not leave a comment.

krystal kennedy 
Rating:
4.0

Customer did not leave a comment.

Jack Dinkins 
Rating:
5.0

Nothing bad to say , just all great stuff.

Karen Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Pemberton 
Rating:
5.0

The staff was fantastic and friendly. Highly recommend!

JOSEPH DONALD 
Rating:
5.0

Customer did not leave a comment.

jacquel allen 
Rating:
3.0

Customer did not leave a comment.

Charlie Ischkum 
Rating:
2.0

Customer did not leave a comment.

Grant Wolski 
Rating:
5.0

Customer did not leave a comment.

AL Shugaa 
Rating:
3.0

Stop renting out trucks that needs attention to them my experience with the truck was questionable

Dorthy Mckelvie 
Rating:
5.0

Customer did not leave a comment.

david powers  |  First Impressions 
Rating:
5.0

Before Credit Card in file is charged; Consult with Customer, if Another Method of payment is preferred. Thank You

Carolyn Singleton 
Rating:
5.0

Very friendly customer service I appreciate you guys letting me reserve and rent on the same day 🙂

TIFFANY LYNNE SHOATE 
Rating:
4.0

Customer did not leave a comment.

Marshall Holt 
Rating:
4.0

Customer did not leave a comment.

Patricia Harris 
Rating:
5.0

Customer did not leave a comment.

Leslie Steele 
Rating:
1.0

I had my belongings sold at auction without out notice I had that unit for about 7 years the manager is very rude and unprofessional I didn’t receive any notice with a auction date they have my email address and would contact me via email I received an email when they had sold my property. I have been vary ill and this has just made my life worse. My unit was 5013 I don’t think that it was right .

Leisa Celestin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

savon johnson 
Rating:
5.0

Customer did not leave a comment.

Lanay Gilbert-Williams 
Rating:
5.0

Doug hill went over and beyond his job to make my experience great he deserves a rise

Lashuna Allen  |  Overall Experience 
Rating:
5.0

Nothing. Everything was great!

Rebecca Parent 
Rating:
5.0

ALWAYS exceptional service and great customer support and experience. Mr. Craig, Daniel, Stephen, Clarence, Ken, and Chris are truly amazing individuals who make sure that we have all that we need.

LaVena Richards 
Rating:
5.0

Customer did not leave a comment.

Ysahai Martin 
Rating:
5.0

Customer did not leave a comment.

Marteez Laidler 
Rating:
5.0

I will always choose this location over any other…

Lavina Richards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMEER-KAMIL-BAQE AL-HILO 
Rating:
5.0

Customer did not leave a comment.

Sherry Sparks  |  First Impressions 
Rating:
3.0

All of the staff that I encountered were helpful and friendly with the exception of the storage manager Ms. Jones which is the reason why I gave an average rating and taking my business elsewhere. It is because of her lack of customer service skills that I would not recommend this facility to anyone.

Sherry Sparks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Jolliffi  |  Overall Experience 
Rating:
5.0

Trust long term renter and lower your storage prices

Eric Ash 
Rating:
3.0

You guys charge way too much for just 3 hours and it wasn't fair...

Olivia London 
Rating:
5.0

I just think the unit i used was great and the lady who helped me set up my rental was very helpful and courteous she was extremely intelligent

Dorien Head 
Rating:
5.0

Customer did not leave a comment.

Emmett Straughter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY HOLMES 
Rating:
5.0

Customer did not leave a comment.

Deangelo Frierson 
Rating:
4.0

Customer did not leave a comment.

Hris Martin  |  First Impressions 
Rating:
4.0

All the staff that worked that late morning including the manager were effectively provided the highest customer service. The vehicle received was new clean and updated with b Bluetooth capabilities.

Ashly Davis 
Rating:
5.0

This is the third time renting from Uhaul in past year and a half. Never a hassle. Never any sneaky extra charges. I recommend your company to others when it comes up in conversation.

Daniel Kestler 
Rating:
3.0

The guy was rude and I wanted a van and he said they were reserved but it was two vans outside. I made my reservations online and he said I still could not get the van

Sherry Scott 
Rating:
5.0

Customer did not leave a comment.

Alexander Slota 
Rating:
5.0

Customer did not leave a comment.

Robbine Carter  |  First Impressions 
Rating:
1.0

Cleanliness the truck cabin was filthy. The last driver smoked in the truck, ashes were in the cup holder. Also, I found a cigarette lighter, plus the floor mats were dirty too.

Louis Brown II 
Rating:
1.0

Customer did not leave a comment.

Ashley Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Priebe 
Rating:
4.0

Customer did not leave a comment.

Carmen Jones 
Rating:
5.0

Great customer service experience. Swift and organized process. Easy pick up and drop off.

Aisha Morrell-Ferguson 
Rating:
5.0

Customer did not leave a comment.

Jackie Warren 
Rating:
4.0

Everything was a success

Andrew Roy 
Rating:
5.0

Customer did not leave a comment.

Nicole Harris 
Rating:
3.0

I reserved and paid for a utility dolly that I never received. Luckily that was refunded. However, I am deeply concerned that an apple AirTag connected with my mobile device without my consent tracking my phone location. I was not informed beforehand that that was something to expect nor was I given the option to opt out, and I don’t appreciate that.

Tonya Thomas 
Rating:
5.0

Customer Service was A-1 👍🏾

JEVON HOWELL  |  Overall Experience 
Rating:
5.0

Friendly staff, clean location, clean equipment

TIFFANY NICHOLAS-HOLMES 
Rating:
5.0

Customer did not leave a comment.

domonique key 
Rating:
4.0

I was charged an average of $9.50 per gallon of gas that's toooo expensive!!!!!!!!!

Sherikiana Thomas 
Rating:
5.0

Great service by Jamal and his team

Roger Little 
Rating:
4.0

Elevators was out of order too many times.

Beatrice Mcquiter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jasmine baker  |  Overall Experience 
Rating:
5.0

Everyone was nice, the building always seemed clean, I often saw employees cleaning.

TIM KANE  |  Overall Experience 
Rating:
1.0

The staff are rude, and unknowable about questions about their facility. Noone was willing to help including the manager. I will never recommend or use any UHaul services anymore. Very disappointed as I've used UHaul in the past from time to time and used to be content with the services until now. Service here is downright deplorable.

NINA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD PRINCE JR  |  Overall Experience 
Rating:
1.0

Although I completed the online process, it was interrupted by an incompetent General Manager and his staff. I was set to move my belongings into the unit on January 15, 2024. Upon arrival, my code did not work and my access was denied. My moving helpers were paid by the hour and after several unsuccessful attempts, I went inside the store. The General Manager was present and assisted. He reviews my account only to discover that "a maintenance staff person" had cleared out by unit after I completed the online process on January 13, 2024, which include electronically signing a contract and paying the first month's rent. The General Manager then proceeds to ask for my emergency contact again so that he could reverse was apparently done. It's funny, I never received a move out communication after this so-called clear out had been completed. This is not my first encounter dealing with the incompetence by the General Manager. In December 2022, I moved out of an apartment and had store my apartment in a U-Box for a couple weeks until my apartment was ready. I was preparing to travel for the Christmas holidays and wanted to store a few items ahead of my travel. Upon arrival at the facility, I learn that my U-Box could not be located. It took nearly two hours to discover that they left my U-Box outside and by the date it was arctic weather, so my lock was frozen. It had to be cut open. These idiots left my U-Box in the elements for several weeks. I figured out that they it outside where I packed it. In the over 20 years of dealing with U-Haul in several states from Georgia, Washington, DC, and Maryland--I have never experienced such incompetence. And while they are willing to offer a free month and an apology, it just doesn't make up for the failure to do business in the manner that is U-Haul should be operating. I don't believe for one minute that a maintenance staff made that sort of error with a legal contract. Not one minute. The General Manager is simply in over his head. It is clear that he does not know how to operate this facility. The unfortunate circumstance is that Detroit city proper doesn't have the level of nationally known businesses in the city. This facility is one of two in the city proper. Detroit proper could use some good ole competition in the storage facility marketplace. I would love to see national brands such as Public Storage, Extra Space Storage and Cube Smart enter the Detroit city proper market (not the metro because those brands have locations in the suburbs). Detroit city has the infrastructure and the growing population for their to be fair competition and better offerings.

Jennifer Durden  |  Online Move In 
Rating:
5.0

Service was excellent. Danese was very efficient in explaining rental policy! Thanks again Danese

Latanya Carothers 
Rating:
5.0

I have always used U-Haul for storage. This facility is very up to par, the workers there were awesome, and I got a really good deal on first month's rent.

NINA BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Burris  |  First Impressions 
Rating:
5.0

Fast and very helpful

Lisa Hunt 
Rating:
5.0

Customer did not leave a comment.

Hallie Hughes 
Rating:
5.0

Customer did not leave a comment.

Henry Young  |  First Impressions 
Rating:
1.0

Both times I've visited this location I've dealt with someone specific who is the exact reason I won't return. While I don't have his name, I'm sure this isn't the first notice they've had about his person. There's a gentlemen who I generally see in the yard, moving vehicles and such, and has the absolute worst attitude. So bad that he has yelled (not exaggerating) at me on both visits. The first visit I chalked it up to having a bad day and gave him the benefit of the doubt. This trip, seeing as I received the exact same treatment from him, now has become a pattern of abuse from this employee. In typical bully fashion, once I was clear to him that I wasn't accepting of that behavior he immediately crumbled and lost his poor attitude. I treat others how I would like to be treated but I did not receive that from this employee. Specifically because of him I will go out of my way and pay extra money to a further location just so I don't have to deal with him again.

Bill John 
Rating:
5.0

Everything was convenient and efficient. Getting the truck was quick because of online check-in. The truck was in good shape. The price was reasonable. Returning the truck was easy.

Richard LEWIS 
Rating:
5.0

Make sure all ordered items are in truck. I should have done the same.

Jeffrey Stephan 
Rating:
4.0

Good staff and customer service

MIA WALKER 
Rating:
5.0

Customer did not leave a comment.

TAMIKA ANN SHIRLEE 
Rating:
1.0

Customer did not leave a comment.

Jazanae Golden 
Rating:
5.0

Customer did not leave a comment.

Jolisa Dockery 
Rating:
4.0

Great experience

Gordon Stannis 
Rating:
5.0

Customer did not leave a comment.

ENRICO CARUSO 
Rating:
4.0

Customer did not leave a comment.

james wiley 
Rating:
5.0

Great customer service is excellent here

Juan Gonzales 
Rating:
5.0

The Best 👍🏽😁

Hoshea Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Telegadas 
Rating:
5.0

I had a question about some instructions on the dashboard that I did not understand. I tried calling several times but I could never get anyone to help. The automated message always said no one was available to take the call. And then when I was transferred to a different help line none of the prompts were applicable to my question.

richard migliore 
Rating:
5.0

The assoicate that help me was Amazing.... The customer interaction was above and beyond excellent... he was very patience and make sure i got what i needed.... Thank you

Disahaii Montgomery 
Rating:
4.0

Check engine light was on. Truck did not drive smooth. Gas tank given empty. Also my online reservation was canceled and had to rebook and compromise on return location

Mohammad Qasem 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NAUD 
Rating:
5.0

Customer did not leave a comment.

Lesa Tolbert 
Rating:
5.0

Stay professional, it makes y’all customers have the information that they need

Robert Hill 
Rating:
3.0

The uhaul was old and outdated, ran rough, burned a lot of gas and the side was coming off . Never had such a raggedy uhaul.

Amber Bullock 
Rating:
3.0

Thank y’all

Belinda Turner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lashunda White  |  Overall Experience 
Rating:
5.0

The manager and staff was EXCELLENT!!!

YUL DEWITT ALLEN 
Rating:
5.0

Customer did not leave a comment.

Pamela Moore  |  Overall Experience 
Rating:
4.0

The access was easy , the facility is clean , the staff is always helpful . I experienced the rate hike this year and not a fan of more out of pocket spending . There should be a lock-in rate for those who have used the storage for a certain amount of time , let's say 6 months or so .

Michael Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anglea Scott 
Rating:
5.0

Customer did not leave a comment.

Lumumba Aungk-Hera 
Rating:
4.0

Customer did not leave a comment.

Rich Sanchez 
Rating:
4.0

The truck was really old and bit-up. That can improve.

Ahmad Ahmadalkhorasani 
Rating:
5.0

Customer did not leave a comment.

Gary Caple 
Rating:
5.0

No issues with the facility. Could use more flat carts tho as sometimes we were unable to get one because they were all in use.

Aaron Blair  |  Overall Experience 
Rating:
5.0

I've rented from here a few times and have always been very pleased with the overall experience

Barbara Polly 
Rating:
5.0

Customer did not leave a comment.

ENRICO CARUSO 
Rating:
5.0

Easy to return, no extra steps and very quick proccess. good expirience returning the truck here.

Daniel Cebreros Carrion 
Rating:
5.0

Improve rental vehicle congestion and the limited customer parking.

DONNIE SPRATT 
Rating:
4.0

Improve check-in time on return of vehicle!!

george and sharo cole 
Rating:
5.0

Something for short people for getting in the truck. I am short but I brought something. Good and friendly people

rEGINA MANUEL 
Rating:
5.0

Customer did not leave a comment.

michael gagnon 
Rating:
4.0

The truck I rented was filled with gasoline fumes whoever rented it before me must have spilled gas inside it or something it gave me a headache to drive.

Aaron Blair 
Rating:
4.0

Customer did not leave a comment.

Sherika Shooks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIFFANY SIERRA NELSON 
Rating:
5.0

This location always excels in customer service!

Lanay Gilbert-Williams 
Rating:
5.0

Customer did not leave a comment.

Omar Cambridge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIONTE KISQUAN ANDERSON 
Rating:
5.0

Would recommend to everyone

Manuel Williams  |  First Impressions 
Rating:
5.0

They let me know my vehicle was connected improperly. Provided information on how to get help.

Carrie Davis 
Rating:
4.0

The last couple of times I’ve rented a truck there, the equipment was bad

Duane Owens 
Rating:
5.0

Aiesha and the team provided exceptional service.

Dr Truman Hudson Jr 
Rating:
5.0

Customer did not leave a comment.

Tyrik Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letha Tutton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francisco Soto  |  Overall Experience 
Rating:
5.0

The UHaul facility in Detroit, MI, located at Baltimore/Milwaukee is a phenomenal facility. The staff has great customer service. I've never had any bad interactions there. I've been using this storage facility for years! I'd like to give a major shoutout to one staff person in particular; Ms. Jones!!! 👏🏾👏🏾👏🏾 Ms. Jones is very accommodating and really takes customer service and satisfaction to a brand new level. If all employees of any company was as customer friendly as she, the world would look a lot different!

Tiffany Crayton  |  Overall Experience 
Rating:
5.0

Good facility. Convenient location. Helpful staff. Easy in and out if you need usual access.

David Belts  |  Overall Experience 
Rating:
5.0

Jamal is fantastic! I prefer dealing with the in person staff at the Baltimore St, location versus the call center staff. The experience I had on the phone yesterday 11.29.23, was not friendly or helpful. The call center personnel need more training in tone and listening to clients. Keeping your facility clean, accessible and providing helpful friendly staff will ensure repeat business.

Metro Detroit S.T.E.A.M.M Collaborative   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akhirah Strong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadd Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA SPENCER  |  Overall Experience 
Rating:
5.0

Thank you so much if need be ill return to you guys on Biltmore street appreciate your business have a blessed beautiful day

Kiani Corder  |  Overall Experience 
Rating:
2.0

NEED MY REFUND. THEY GAVE ME THE WRONG SIZE STORAGE. BUT THE TRUCKS ARE ALWAYS GREAT TO RENT.

Gertha Butler  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Ramona Mccarter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tommy Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

derrick wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paulina Petkoski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william sean mcade  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melanie Davenport  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Allen Wahby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kechon Wheaton  |  Overall Experience 
Rating:
2.0

Process was impersonal and difficult to navigate. When rented the truck earlier in the day, I twice asked for clarification, and the U-Haul employee insisted that it would be clear via text… but then I still had questions later when moving in with no one there to help. The floor map never loaded for me and I didn’t know where to find the physical map. The double scan in system was very confusing the first time, and I watched 2 other people struggle with it while I was there. An alarm was going off in the main floor elevator bay the entire time I was there. There was a container of rat poison and a small amount of dirty water in my unit when first opened + trash on the floor in the hallway. I felt super misled by a promotion where I thought I was getting my first month’s storage fee waved because I’d booked a truck, but come to find out that the deal didn’t apply to my use case… but they was a main reason why I’d chosen U-haul in the first place. Also had a terrible experience with the self trick return process. Came out exhausted and deeply disappointed with U-haul

Jacob Smith  |  Online Move In 
Rating:
1.0

The app didn’t work half the time I tried to use it. I went into the office area at the facility to ask a question, and the person working just told me to do things on the app, while he was helping other customers. I said I could wait my turn because the app wasn’t working, and he continued to mumble things that I couldn’t hear. I asked him to speak up, and he sighed and continued his stream of mumbling. I walked out and asked the parking lot attendant for help, and he was as helpful as he could be for not knowing the full answers to my questions. I asked another employee for help, and he sighed and rolled his eyes before answering. When he did answer, he said it in a way that implied I’m just supposed to know these things. I understand the first of the month is exceptionally busy and you’re probably short staffed, but when your staff that are there aren’t interested in answering questions and tell me to use the broken app, it’s incredibly frustrating.

Nicole Goetz  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Diane Dodson  |  Overall Experience 
Rating:
5.0

Thank you for you kindness and help! This is one of the best locations I’ve been to this far.

Tawana Wales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanel Wu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myia Morton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Poole-Gardener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tosanna Turner  |  Overall Experience 
Rating:
4.0

Some time they are short staffed at the desk, so I generally leave and come back later. Other than that they have been very courteous and efficient.

Robert Thomas  |  First Impressions 
Rating:
3.0

I was told by the salesperson that there was no first month free. Yet online I see there is an offer first month free. I am very disappointed to find that out.

TIM KANE  |  First Impressions 
Rating:
5.0

We used this facility as a place for my college student to store things over the summer. The staff was helpful and it was very convenient.

Juliette Rodda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanel Wu  |  Online Move In 
Rating:
2.0

They are always short staff and parking is terrible

Toshia Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william sean mcade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEE SKINNER  |  First Impressions 
Rating:
5.0

Keep up the good work.

TONY WADE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Richmond  |  Overall Experience 
Rating:
4.0

The procedure for storage could have been explained with the key card access.

Carrie Philo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Brown  |  Overall Experience 
Rating:
1.0

There were multiple issues with STORING MY POSSESSIONS there. First, management was NOT HONEST with how my units were handled. They TOLD ME that they did not EMPTY OUT UNITS THEMSELVES. THAT WOULD BE UP TO THE RESIDENTS. However, when a unit I had (I had 3 units) was checked, it had been cleaned out (by them) and was re-rented (unbeknownst to me). Secondly, the place was A MESS during CONSTRUCTION. The elevators usage was atrocious and management was absent. Thirdly, they charged for even the minor things like THROWING OUT ITEMS. I WOULD NOT recommend this place. If this is a representative of U-HAUL, I would use another company, such as PENSKI.

ernest williams  |  Overall Experience 
Rating:
5.0

This location has to be one of the busiest locations. The workers work non stop! They are ALL friendly and helpful! Especially the manager and the guy Jamal. I appreciate of the accommodations and help for the past 8 months. I will definitely recommend this location to anyone!

Amy Cates  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrik Davis  |  First Impressions 
Rating:
5.0

One of Detroit’s finest! I absolutely recommend!

Sharease Richburg  |  Overall Experience 
Rating:
5.0

It was starting to get too expensive to store my stuff. Had to think of other storage options

Christopher Leon  |  Overall Experience 
Rating:
5.0

Everybody was great, friendly and very helpful

Breia Crowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rusty reid  |  Overall Experience 
Rating:
3.0

My only problem was the extraordinary length of time I spent at the check in desk. My original customer service person was Jamal and although he was nice he seemed swamped with multiple concerns and issues. There was a fire alarm that had to be shutoff and he had new employees checking people in and had to walk them through the process while trying to attend to the alarm and other things. But otherwise he was very knowledgeable and friendly.

Andre Seewood  |  First Impressions 
Rating:
5.0

I'm just wondering why I didn't get one more free

Penelope Curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marina Jeffery  |  Overall Experience 
Rating:
5.0

Very informative and helpful. Thank you, have a blessed day and stay safe.

Valerie Moorer  |  First Impressions 
Rating:
5.0

Mr. Jordan and Mr. Frank addressed any needs I had in a prompt and professional manner.

Gregory Bumphus  |  Overall Experience 
Rating:
5.0

I will highly recommend the services.

Penelope Curtis  |  First Impressions 
Rating:
4.0

Over all my experience was good

Diane Dodson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Levtta Dancey   |  Overall Experience 
Rating:
4.0

It was very hot, but besides that I really enjoyed my experience.

Kiyah Forrest  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alva Ratliff  |  Overall Experience 
Rating:
5.0

The staff was friendly

Marion Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paulina Petkoski  |  First Impressions 
Rating:
3.0

My first time renting a storage unit and the staff just seemed like they didn't want to be there. There are so many security measures and I was not given a tour or training at all. Had to rely on other customers to show me what to do.

Natalie Jakub  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Casasola  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Mejillano Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Kerr Conley  |  Overall Experience 
Rating:
4.0

They are often under staff which makes to wait time excessive for service

ELIJAH SHABAZZ  |  First Impressions 
Rating:
5.0

The staff person assisting me was great. I didn't get his name, but he was a middle-aged white guy.

Kevin Schronce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Richmond  |  First Impressions 
Rating:
1.0

Very unprofessional and the general manager need to be fired!!!

Antonio Craig  |  First Impressions 
Rating:
4.0

Great facilities and staff. The only issue was the elevator which was not always working. Could use a second elevator or stair access.

ALIVIA ZIVICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadd Coleman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Katherine Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caren Felton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Graves  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Monique Tools  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lana Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Ewell  |  First Impressions 
Rating:
5.0

No comments to add

MARION MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Holliday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Burr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aquita Rogers  |  Overall Experience 
Rating:
5.0

Unfortunately my finances dropped that's the only reason I couldn't maintain. I lose my things because of my finances. Your service was great. I really hate I lost my clothes and my Baby pictures. I just have to move on. Thank You for your services

VANESSA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lana Lee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy McDuffy  |  Overall Experience 
Rating:
5.0

Management was very helpful when i needed assistance

Robert Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniela resinos  |  Overall Experience 
Rating:
4.0

I was in my storage unit for over five years, early on their were problems with the freight elevator but once they got that resolved, every thing else was on point. No rat poop or other hidden surprise in my unit. "Nice job".

Keith Alexander  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIO RICARDO MARCUS  |  Overall Experience 
Rating:
5.0

March 24, 2023 At 899 W. Baltimore, Detroit, MI U-Haul location Jamil (?/spell check) and location manager were personable and professional, as well as knowledgeable and timely (regarding my online reservation to rent a storage unit) as each one (individually): 1. provided me with information and demonstrated how to gain access to the unit 2. accommodated my need (which included modifying my contract) to change to a larger unit. NOTE: I am a returning customer; 2021 and 2023. On a personal note: Although I do not like having to store away my things - again, I - do - appreciate the services U-Haul provides which helps reduce the stress of this experience.

Renee Johnson  |  Online Move In 
Rating:
5.0

The workers were professional, effective and helpful. They went above and beyond to help me. I would definitely recommend this location to anyone who is looking for storage space

Brenya Griffin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RENEE SKINNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daryl Lee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOMINIC PARENTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDE GRIMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Renay Readus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

iesha mason  |  Overall Experience 
Rating:
3.0

I loved that it was indoors, and I did not experience any property loss due to theft or rats.. but a few times I came lights were out, and it was super creepy ...and the elevator needs to be replaced, literally it was down more than once and I had to walk up to my unit like 8 huge flights of stairs, I was in pain after that and it would be helpful if there was more than 1 elevator it gets so crowded so quick. The staff was nice so no complaints there. If the elevator wasn't so old it would be a 5 for me, but it's old and unreliable so I would not recommend in case anyone needs to access their unit, you may be out of luck. Those stairs to the 6th and 7th floors are horrible.

Fallon Sherman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNNY LEE BELL  |  Overall Experience 
Rating:
1.0

Terrible facility. Elevators were often broken and I’d have to come back another day. Often, there was rodent feces in halls and on the carts. A couple times there was a cockroach in the 4th floor hallway. I was always worried people are would be in my stuff in the storage unit. I’m glad we found another storage facility and could close our account.

Erica Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique allen  |  Overall Experience 
Rating:
5.0

I spoke with Doug Hill on Friday, when I was canceling my rental. Doug answered all my questions, was professional and personable, and even though it was after 6pm he didn’t make me feel like my call & questions were an inconvenience. I would highly recommend your services just based on my interaction with Doug! THANK YOU!

Kelly Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Witte III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Lively  |  Overall Experience 
Rating:
5.0

The only negative is minor. Being charged to throw something away in the dumpster can be rough. Sometimes you find something in your unit that you realize you don't need and you have no place for it. Having to take it off site isn't always easy, especially if you picked up other things, and now you have to find a place to dump the item.

Brian Vance  |  Overall Experience 
Rating:
4.0

The biggest issue was the only one available elevator being broken the month I was hoping to move out. I was compensated for my inconvenience with a free month of rent, so I was not update with overall service provided. However, it would be disingenuous to say it was perfect. Overall, 9/10! And staff very helpful

Daria Belyaeva  |  Overall Experience 
Rating:
5.0

Thank You You guys are amazing Will return and refer friends and family

Kenneth Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Montrice Dorsey  |  Overall Experience 
Rating:
1.0

The elevator was broken the two days I tried to access my storage unit on the 6th floor to move in. I had a truck rented and a delivery scheduled, but was unable to move in due to the only elevator being broken with no estimated time of repairs. I had to rent another storage unit at a different facility. Called to try and get my rent refunded and no call back.

CHRISTOPHER ALTO WRIGHT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

quinnetta allen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Garrett Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Summer Lively  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

STUART BRUCE SEGAL  |  Overall Experience 
Rating:
1.0

One week without elevator This issue cost me a lot of money because I cant get my tools and my work things. Manager is so rude and dont have any solutions. I request for dont charge me this month but he ignored me. I dont recomend this place for nobody

Alberto Primavesi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diamond Payne  |  Overall Experience 
Rating:
5.0

Staff is always friendly and helpful

KIMBERLY Tarrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY GLADFELTER  |  Overall Experience 
Rating:
5.0

Had no issues from day 1..

Kebba Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

llauna parker  |  Overall Experience 
Rating:
5.0

My company had the same storage unit for almost 3 years. Staff was always friendly and helpful. When my company first wanted to rent a unit long term, the owner went out of his way to make sure we had enough access cards and 24hrs access free for the first year. My first thought about 24hr access was - no need for that. But we needed after normal business hours plenty of times and it was well worth the money. Last day of rent I seemed out the owner to shake his hand and look him in the tonsay thanks for the great service.

Richard Recor  |  Overall Experience 
Rating:
5.0

The staff were always incredibly helpful and available--and they are busy folk. I was there a lot, moving out of my facility over a five-week period, and they always tended to my needs as soon as possible and knew exactly what they were doing. It was super easy getting in and out of the facility and renting vehicles as well--which I did three times. The location--right off the Lodge Freeway--is also superb and easy to get to. I would highly recommend U-Haul to anyone who wants to use them for storage.

Cynthia Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILA K HILAL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry Casasola  |  Online Move In 
Rating:
4.0

Very nice n helpful

Ricky Hudson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Felton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monique Harris  |  First Impressions 
Rating:
4.0

Some of the questions I answered were not exactly yes. I was engaged by the Baltimore-Detroit location for at least two years. Prior to the management changing, I would have said no to at least questions 1, 3, 4, 6. Prior, I was annoyed with Uhaul. For every couple of months, I kept receiving notices of an increase in storage unit fees. Until, I demanded to see my contract with the verbage justifying this reason. However, the last couple months I noticed after the change in management, I never received another notice. Also, I noticed the access to the building and security was upgraded. This was good. On the contrary, it would have been nice to have at least 24 hr. access, considering I had two units at the same time, in addition to a Ubox. If there is anything Uhaul can improve on, is offering discounts and benefits to customers who have multiple products/accounts, including time invested in services. I had three types of storages and rented all the vehicles within a 3-6 months spand. A little more TLC to your faithful customers is suggested. Also, when services or products are not avaliable, offering alternatives to accommodate customers is an area of need. Regardless if the facility is an independent franchise, it is still Uhaul. I experienced a few occasions a vehicle was not available. Or when I was inquiring about storages, there was no assistance in locating another facility when none were available. I had to leave the counter and go look for another. I ended up waiting until one came available. Getting a little more assistance with finding an available location or being referred to the general number was better than just being turned away. Last, it was great having consistent employees present. There were 3 men, who were my "go to" for assistance. They were the face of Baltimore-Detroit location. Otherwise, my experience overall not bad at all!

Carmen Cochran  |  Overall Experience 
Rating:
2.0

The signage and instructions were not intuitive or clear. It took me quite some time to figure out how to get into my unit and I had to ask for help from the front desk. I did like the free lock though.

Brandi Keeler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myia Morton  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Vickilynn Hendricks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Milton  |  First Impressions 
Rating:
5.0

Very friendly dealer

carol meadow  |  Overall Experience 
Rating:
4.0

The storage unit was great the general manager could work on being more friendly.

Dominique Tipton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Fareed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance Hopson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deonte bynum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natosha Snoddy  |  Overall Experience 
Rating:
5.0

Due the lack of available storage units during the pandemic, I was forced to use this location. Its a very large facility and access to it felt intimidating at first. As a biz owner I've leased storage units all over the country. However, Mr Garrett & his Uhaul staff are truly the best I've ever worked with. They were very caring & accommodating to my needs even when I fell behind paying my unit fees. They really worked with me & offered me reasonable solutions unlike some storages companies who try to gouge ppl with late fees, etc. Again, I want thank you so much Mr Garrett Sr & Jr. I really appreciated your customer service and everything that you & your staff did for me. May GOD BLESS YOU ALL! ✝️🙏🏿💚🧡

Armaunda Armstrong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIO RICARDO MARCUS  |  Online Move In 
Rating:
5.0

Easy. Fast. Incredible customer service!!! Thank you Uhaul!!

James Revord  |  First Impressions 
Rating:
2.0

The facility did not have an adequate size storage unit available and sent us upstairs to a unit already being used. The clerk seemed disinterested in what we needed

Denolius Cain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY THOMAS  |  Overall Experience 
Rating:
5.0

It was challenging this time, but I had your staff support so I made it through because I received a notice of cancellation the morning of my move. I was shook because I didn't cancel my storage reservation. I cried. Customer Service KaTiffany worked diligently to locate me another unit, she was professional and polite & actually worked to calm me down and get the job done. I can't thank her enough because my move would not have happened if I didn't have no where to store my things.

Jwynza Edwards  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Orchard  |  Overall Experience 
Rating:
5.0

The staff was amazing from greeting to leaving. I had a special request for a particular service and the Manager Brain was able to assist with that. Later while purchasing items for my storage unit and move, certain items weren't in the system. The team was able to ensure that I was still able to get what I selected. Later I was walked over the the check in/out system and instructed on how to use it. Lastly, I was walked to the elevator and shown how to properly operate that as well. The entire team made me feel confident in using the equipment and getting in and out after-hours in a safe manner. White glove service all around.

Ebony THomas  |  First Impressions 
Rating:
5.0

The UHaul team was very supportive and accomodating. Thank you.

oliver baer  |  Overall Experience 
Rating:
2.0

The person that waited on me was kind of rude and so was the person that answered the phone when I was having an issue opening my unit. The person that they sent to help me was complaining about coming over to help me Also the parking was terrible,

Toshia Dixon  |  First Impressions 
Rating:
5.0

I really enjoyed the service and professional performance of the workers. The facilities are very cleaned and organized. Will use the place if needed in the future

Kenneth Gill  |  Overall Experience 
Rating:
5.0

I would like to thank Mr.Craig and the staff for their professionalism in the service afforded to my family and me!!!

Dwight Baker  |  Overall Experience 
Rating:
5.0

Ms.Jonea was very heplful and would love having her as a rep

tangynika bowers  |  Overall Experience 
Rating:
1.0

Poor customer service from manager

Garrett Smith  |  Overall Experience 
Rating:
4.0

The parking situation was not clearly explained for the storage facility.

Beverly Nassereddine  |  Online Move In 
Rating:
1.0

TIS PLACE HAS BIG RATS!! I rented a unit on 8/22/22. Unlike EZ Storage I did get to see the actual unit space cause they only show the model in the office. When I did see the space there was a huge rat trap inside which caused concern so I asked did they have rats in the place. I was told no but the traps are placed there as a preventative measure. I came 2 days later to move items inside only to be confronted by a huge RAT not mouse. I called to ask about refunding my money since I never occupied the space & was told no & was moved out of the system on 8/31/22. I’ve rented many trucks from this UHaul & have always had a great experience with the staff & facility until this. I’ll continue to rent trucks from them but NEVER a storage unit from this place.

Mary Crawford  |  Overall Experience 
Rating:
4.0

The let stir was broken on my move in day to the 7 th floor and had to settle for a much smaller unit a locate another storage facility for the remainder of my things

Gracieuse Xavier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAISHA SADLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw Grenda  |  Overall Experience 
Rating:
5.0

When my mom had to suddenly move you all were ready and available. This is by far the nicest, well kept, clean storage facility I have ever encountered. It always smelled freshly mopped and clean. I appreciate how well lit the facility is so I never worried about my mother's safety when she would visit her storage unit without me.

DANIELLE WASHINGTON  |  Overall Experience 
Rating:
2.0

Very stressful to move in and out of. The check in code system was the most stressful and difficult to understand. Long lines. No one is there to answer questions. Backing up a u haul truck into a small space without any experience is beyond impossible, tried to ask for help and was denied. Uhaul unit of storage was smaller than asked for. I asked for 5×7 unit but when measured with a measuring tape it was a whole 2 feet off. It was a 5×5. The prices were much higher than the quotes online and the storage until prices were raised a month into using it. Very unhappy with my service will not use again.

Jackalynn Knoblauch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela ward  |  Overall Experience 
Rating:
5.0

Great service.

alicia oliver  |  First Impressions 
Rating:
1.0

I tried a to get a hold of the manager a few times and never got a call back

Nicole Jones  |  Overall Experience 
Rating:
5.0

The staff always goes above and beyond The location is perfect and I recommend it to anyone

Ericka Deloach  |  Overall Experience 
Rating:
4.0

The elevator is sometimes troublesome .

NANCY JACKSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen Paul  |  Overall Experience 
Rating:
5.0

Excelent location, easy to access. Very good security

Alberto Primavesi  |  Online Move In 
Rating:
3.0

I would have liked to have been able to get a larger space for the money paid. I ended up having to pay for 2 units with no discount and I purchased a truck rental as well

Thias Parham  |  First Impressions 
Rating:
2.0

The facility did major construction right next to my unit without any provisions/protections for dust. All of my belongings have a thick layer of concrete dust and pebbles from construction contractors jackhammering through a brick wall. There were constant false alarms going off that were nerve-wrecking. I believe a 20 percent late fee is exorbitant. Finally, when renting a truck on move out day, the counter associate sat there eating Flaming Hot Cheetos while checking me out—red powder on hands, moving slowly, no sense of purpose, no eye contact. It was very poor customer service experience.

GERMAINE SHAW WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Sims-Robinson  |  Overall Experience 
Rating:
5.0

Thank u uhaul for your service, they looked out for me, even when I didn’t have it

Latoshia Cobb  |  Overall Experience 
Rating:
5.0

None at the time. Thank U very much.

HARVEY LEE WATTS  |  First Impressions 
Rating:
2.0

Too many unavailable large size storage units.

Zina Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Bumphus  |  Online Move In 
Rating:
5.0

West Baltimore staff is the best staff there ever was in storage rental. Cleanliness, security, including knowledge in u-haul truck rentals & tow hitches. Very helpful & knowledgeable about the u-haul rentals process, insurances & moving supplies as wellas shipping costs/containers. For any problems I had, they solved them with all fairness & understanding with respect. By far the best u-haul facility ever! By far the best u-haul facility ever!

Kenyetta Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Palmer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Kearney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Manet Goins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aquita Rogers  |  First Impressions 
Rating:
1.0

The staff was wonderful on site and helpful but this was the worst moving experience of my life I’ll never use Uhual again. They messed up my storage unit reservation costing me $300 extra dollars and hour upon hours of time with my paid movers that were suppose to be in and out. Changed my unit 3 times while I was on site moving things back and forth! none of them were correct! I ended up paying for two separate units that are not what I needed for my items due to lack of availability and communication from last who made my reservation initially. 0 stars if I could.

Sarah Taylor  |  First Impressions 
Rating:
5.0

The staff there are very kind.and patient

Porttia Williams  |  First Impressions 
Rating:
5.0

The facility was always well lit and looked and smelled clean. It felt safe and the hours were convenient. The manager always went out of his way to assist me with any of my needs. Very nice. The customer service was consistently good. My only complaint is that the office sometimes seem short staffed, resulting in excessively long waits to check out or speak with someone.

Whole Cities Foundation  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Balogh  |  Overall Experience 
Rating:
5.0

Have rented Uhaul storage many times and never had a problem. The prices have jumped up,but I guess everything has lately.

DEBORAH WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Dziadzio  |  Overall Experience 
Rating:
5.0

Great job and helpful manager and staff

Omer Childs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Walker  |  Overall Experience 
Rating:
4.0

The number of times having to enter the codes to access the elevator was a bit cumbersome

John Mekjian  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dionne Jones  |  First Impressions 
Rating:
5.0

Overall experience was good. Never had a problem that wasn't solved amicably.

Bertha buckhanan  |  Overall Experience 
Rating:
1.0

I was told I wasn’t allowed to use my own lock, hence i bought the lock from Uhaul. 3 months later showed up to remove my items, and was told i needed an access code - never received access code. Had to leave as there was no manager to help Showed up again , they said that I would have to cut to lock that I bought from them. Which w as 50$- more money down the drain. Had to leave no manager on duty yet again. I called and emailed the manger Daniel Frankfor over a week no return answer, stating we would be there on Thursday 23 to pick up storage item When We got there , the personnel had no idea where the manager was again. I finally had to call the main 1800 number , and explained that the place was holding my goods hostage. Thank you to Clarence Vincent & RT Williams , manager supervisors, for helping me get my goods out of storage I feel I should get at least a month fee back for sitting in traffic three times wasting fuel and having to leave and not able to get my belongings . Don’t store your items here until there is a manager that actually does his jobs and can train their personnel appropriately to help customers

Regina Lynn Stanley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucinda Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharee Edwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Head  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela burris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Czarina Albanese  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLENE ANITA GARRISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nik Pence  |  Overall Experience 
Rating:
3.0

My space was secured with a plastic lock. I was able to get in despite not having scissors, but you may want to inform people that they might want to bring scissors to their new units. Also: my space has a window which is crumbling from water damage along the lower sill. I am hoping to use my space to store books; if the water damage is ongoing this will quickly become unacceptable. Finally: the restroom area on my floor smells excessively of mold. Not the restroom itself, but the floor in the restroom alcove. It's disgusting.

Dora Badger  |  First Impressions 
Rating:
5.0

Mark Nelson any employee at this site made my entire experience so amazing he was kind a caring. I had a very bad day and he saw me crying and he came over to help me and offered a word of encouragement. I am thankful he works for you’

annette mcgee  |  Overall Experience 
Rating:
2.0

The problem with this storage unit is the price. There are EXTRA FEES you have to pay. So I had 3 units in total costing me $149 a month (which increased EVERY FEW MONTHS) in total. I emptied 2 units which only left one but was told because I left a few items in them, I would be charged the full price until I went back and emptied them completely. I returned to do that but found that one of the units had another person renting it. I was told they would remain empty/ unoccupied until I returned and "it was not their policy to empty units out". Obviously, this wasn't true. I was still charged the full price for three units for months, instead of just one unit which I wanted to keep. The manager was over this and kept the charges. This place is NOT RECOMMENDED by me even though they are the cheapest priced storage place around.

ernest williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Stanzler  |  Overall Experience 
Rating:
4.0

No customer service, too.much confusion of storage units, no explanation of sizes, twice units I reserved were not available upon arrival. The unit on March 28th was dirty, not clean, & the ceiling had fallen down..

William Binion  |  First Impressions 
Rating:
4.0

The employees are fast and professional. The location is good. Prices are expensive. We had to swipe our card too many times for unit access. There's only 1 elevator.

shirley tuff  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric Jackson  |  First Impressions 
Rating:
3.0

Staff friendly but not helpful the staff speeds through forms not answering questions and lied about gas and mileage when I showed them the app wasn't working properly for me to return truck.

lauren mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Ford  |  Overall Experience 
Rating:
4.0

Our pleasant initial experience was greatly influenced by the kind, capable and professional assistance by U-Haul employee Shatoria Jones. You are fortunate to have such helpful and dedicated employees as Shatoria ! We are planning to rent additional climate controlled units when they become available and wish unit availability was easier to assess. We like the unique facility and staff very much so far ! We hope U-Haul will continue with efforts to make climate control as comfortable as possible. Cold & Heat reflecting windows films, from Michigan Glass Coatings, could be of great value to you and your clients. There are other solutions which would help as well. Thank you ! AnnMarie & Paul

ANN DANNA  |  First Impressions 
Rating:
2.0

The moving process was very stressful. It was not explained during the reservation that you only have one elevator to use , and that you need to Purchase a lock for your unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. People We're getting on the elevator trying to go down as we were trying to go up. Confusion and chaos. I even twice had to make people get off of the elevator so that I could continue to my floor. This was very stressful and almost became physical. Upon a person's reservation you guys should explain the whole process so that no one is surprised by anything that may happen. I will not and do not recommend your facility to anyone. And as a matter of fact I will never use this Facility again!!! Now that I have had that experience, the next time I Need a storage unit I will definitely purchase a ground unit. Get it together u-haul!!!

Terra Swafford  |  First Impressions 
Rating:
4.0

Staff was extremely polite and very accommodating. Facility was well maintained. I had both, a pod and a storage unit. Any concerns I had were immediately addressed. Thank you.

shaundra hill  |  Overall Experience 
Rating:
3.0

Elevators were not working most of the time

Giovana Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lon johnson  |  Overall Experience 
Rating:
5.0

I am impressed at the conditions and cleanliness of the facility. I wasn't expecting to see it as clean. I also appreciate the covered docks which protect from the weather during loading and unloading. The check-in process was a bit tricky at first, and although it can get tiresome to have to enter one's access code at every step, I do appreciate the security that this process provides.

Luis Morales Benitez  |  First Impressions 
Rating:
1.0

You charge me 100 dollars for just putting out items I did not want and I saw other people items there also such as mattresses, tables etc and I thought it was a space to put unwanted items. I was not informed that i would be charged a fee. It was not in the contract. I always paired on time and I needed the extra money you charged me. Too many problems with the elevators going up to the 7th floor.plus my storage fee went up. In addition I was given a damage truck and was told to go buy oil and put in truck your van and trucks should have been inspected

Tracy Webster  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tonia hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tori Guess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Buffington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lovie Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazell Hogans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Atlantis Johnson  |  First Impressions 
Rating:
5.0

I can't recommend this facility enough - mostly because the staff goes above and beyond at every opportunity. Steve was the manager I dealt with, and he was always professional, giving excellent customer service. If I ever need a storage facility or rental again, I will come here. Moving and having personal belongings in storage is so stressful - this team really did a great job in making it as stress-free as possible.

Elizabeth Underwood  |  Overall Experience 
Rating:
5.0

Thank You for keeping my belongings safe if I was to need it again I will come back , I highly recommend you guys.

Janet Hill  |  Overall Experience 
Rating:
2.0

I accessed my unit maybe 5 time in the year I had it. The elevator was broken 3 of the 5 times. When I went to get my belongs and close my account the elevator was broken. It took 2 hours for me to make 2 trips up and down. This was a huge inconvenience as i was on a strict time schedule. The broken elevators caused Me to miss my appointment which costed me extra money.

Phillip Henderson  |  Overall Experience 
Rating:
4.0

The Gentleman was very helpful

GREGORY COCHRAN  |  First Impressions 
Rating:
5.0

This was the best Uhaul facility that I have ever used. I had an easy time getting my truck and storage unit.

Timothy Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian Montez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bessie Linebarger  |  Overall Experience 
Rating:
4.0

I'm sure staffing has been impacted by Covid. However, your staff remain courteous, helpful and responsive. Sunday, January 8 when I signed out of my rental there was only one young man on staff. In spite of a long line, a customer on the phone and the need to address a customer at a storage unit, he remained calm, courteous and efficient. He is to be commended.

Minnie Hyman  |  Overall Experience 
Rating:
2.0

my experience today moving in was very challenging. There was a clear staff shortage, so the front desk person made several mistakes that delayed me from accessing my unit for up to 90 minutes. When I eventually received my unit, I got a 5x5x7 unit instead of a 5x8x10 unit. This forced me to throw out the rest of my furniture that did not fit. Knowing that I can not afford to come on weekdays with my demanding COVID workload at the hospital. I'm still being charged the price of the 5x8x10 for the 5x5x7. I kindly request an arrangement the is fair and compensate for the loss of my furniture and time. That being said, I was to leave an outstanding review for Mark S., the U-Haul employee, and helper that took ownership to help me out with the mess.

Joud-Nadim-Salim Jarrah  |  First Impressions 
Rating:
3.0

I needed more space than what my unit was. I wanted to buy another unit because my movers were packing my unit. I was trying to avoid paytmy movers additional money. I asked if I could rent another. The young lady at the desk said there weren’t any left. I went to my car to look for myself. I found what I needed. So I rented an additional unit easy! Thank goodness I checked for myself. Shame on her. Why would she lie? Bad for business.

Guessner Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Celia Benvenutti  |  Overall Experience 
Rating:
5.0

Steven is an AWESOME manager!! The staff follows the example of the leader!

Sheila Dudley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Lopez  |  Overall Experience 
Rating:
5.0

Had a great experience at this storage facility. Every time i came in everyone was always so helpful. Loved the convenience of the location as well. Thanks so much for everything

Tricia Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA LEWIS  |  Overall Experience 
Rating:
5.0

The place was clean everyone was so nice , I love how big it is I never been inside of one but I do deal with uhaul thank you will recommend it.Merry Christmas Team

Janet Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion Hinton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE MCMILLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheletha Davis-Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Morton  |  Overall Experience 
Rating:
5.0

My experience was excellent..Thanks Sentoria and Steve for your excellent customer service👍🏾

TRACEY JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john reeder jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA SHAREE EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK REDWINE  |  Overall Experience 
Rating:
5.0

Steve, the manager, and the young woman that checked me in were terrific. Very helpful and they explained everything to me very clearly. I was very very impressed. The original unit I was supposed to get, 7045, was occupied so they quickly found another unit very close, 7041, and an employee showed me where to go. When I came back downstairs the first young woman that helped me met me in the lobby to give me an updated copy of my contract which showed the reversal of unit 7045 and the addition of unit 7041. Great problem solving skills and attentive to me to not make me wait in line again to get my updated contract. Awesome. The facility was spotless and all of the security cameras and monitors, card swiping etc make me feel very confident that my belonging are secure.

Mike Orchard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shekar erasala  |  First Impressions 
Rating:
4.0

elevator sucks but staff is amazing

Mary Consiglio  |  Overall Experience 
Rating:
5.0

The associate that helped me was extremely nice, clear, and patient!

Cathlyn Newell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Leonard  |  Overall Experience 
Rating:
3.0

Space was limited at this location. We stored at another location as well.

anthony calloway  |  Overall Experience 
Rating:
5.0

Very Professional. Extremely courteous.

FANNIE FRANKLIN  |  Overall Experience 
Rating:
5.0

I have no comment

MARION MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WL Clay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tya Edmonson  |  Online Move In 
Rating:
1.0

Never received a key card and always had to wait in line for 30 minutes to get a access code as there was ALWAYS only one person working. Only once did the code work, got lucky and was able to get on the elevator when someone else showed up with a key card.

sherry miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larae Baker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY PATTERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanetta lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Autumn Dailey  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing

Stepanie Tyus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terea cartagena  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chamaria Bowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Nathan Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Jordan  |  First Impressions 
Rating:
5.0

I just need larger space . Period

Leppel Payne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vilecia Bell  |  Overall Experience 
Rating:
1.0

Sent the manager numerous emails regarding my Uhaul account and had no response. Steven Garrett Jr please respond to my email Dom Spicer gy7166@wayne.edu

Dominic Spicer  |  Overall Experience 
Rating:
5.0

Quite possibly the best storage facility on the planet. I cannot think of a single thing to truly complain about. I stored a large amount of my personal items at this location for over three years, as I moved from Detroit to Europe. Many of these items were of a very high value. My property was never disturbed and the facility was always accessible and safe. The staff members were easy-going and helpful. Thanks!

Monty Luke  |  Overall Experience 
Rating:
4.0

The only problem was a discrepancy with storage unit locks. The locks specified on the website were not available for purchase or use during the entire time we rented our storage unit.

Carol Indorf  |  Overall Experience 
Rating:
5.0

Very impressed by the facility and the east of moving in. The staff was very helpful and I'm very pleased with my choice to use U-Haul!

MARGARET Hughes  |  First Impressions 
Rating:
5.0

This facility will be very convenient, accessible during foul weather conditions with its covered loading and unloading facility. There are plenty of moving dollies available free of charge to move your personal items back and forth between your locker and vehicle. I like that the units are climate controlled especially during the colder part of the year or summer time. Staff are very friendly and helpful and you can get all your packaging needs on site. That the facility also offers U-Haul equipment on site is a plus again very convenient.

Philip Waterfall  |  First Impressions 
Rating:
5.0

Steve, the manager is always professional and friendly!

CHARLES WILLIAMS JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny McDowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Lubinski  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason Coyne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jahnetia Pittman  |  Overall Experience 
Rating:
5.0

I like the storage unit..So far so good..I just moved in..

TRACEY JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Reeder  |  Overall Experience 
Rating:
3.0

The employees deserve raised and bonuses. The employees deserve weekly pay. The access card has to be swiped too many times. There is only 1 elevator. People have to go up to seven floors for a storage unit. Some units are too small

shirley tuff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA LYNN MABINS  |  Overall Experience 
Rating:
3.0

Didn’t have the size I needed,other than that it was very good.

Jannelle Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawana Wales  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jonathan Peregrino  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Alexandra Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Nathan Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristhian Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Balagna  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gwendelyn Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEREZ Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HOZIE REESE  |  First Impressions 
Rating:
3.0

The staff was slow, unclear, and unhelpful. Instructions to get to my unit were unclear and the code that they gave me for the elevator didn't work. Every time I opened my unit the alarm would sound because the system did not sign the unit over to me. Most of the staff, except for one, was unhelpful about this and it was not resolved. The unit was clean and easy to find once I got the elevator to work.

Adriana Vance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Bronson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Venus Wilcox-Rankins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Rancour  |  Overall Experience 
Rating:
5.0

As a customer I truly appreciate the staff on Baltimore for their professionalism as well as going above and beyond their job description to provide an excellent service. Thank you.

Cynthia Ferguson Reid  |  Overall Experience 
Rating:
5.0

We were very pleased with our experience using U-Haul's storage unit, and would definitely use one in the future if needed. -Jim Holverstott

James Holverstott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTAL ANTIONET MERCHANT  |  Overall Experience 
Rating:
5.0

GREAT PLACE

ROBERT GEISTER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew King  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Knutsen  |  Overall Experience 
Rating:
2.0

Storage Card did not provide eleavator access to 7th floor when I attempted to move in items after unloading. I wasted more than an hour reloading items after I found out elevator would not allow me to go to the 7th floor. I was told by another cusotmer that he had observed other customer have problems taking the elevator to the 4th and 7th floors No employee was available to answer questions at 8:00 pm.

Ralph Simpson  |  First Impressions 
Rating:
2.0

My unit that I reserved was taken so I have to spend more per month (From $109 to $124). Once I got my unit number, that unit taken as well. So I had to call down on the intercom and wait for a new unit. Not a very good first impression.

Trent Endsley  |  First Impressions 
Rating:
5.0

Steven and the desk staff are great.

Elizabeth Underwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC JENSENIUS  |  First Impressions 
Rating:
1.0

I am currently awaiting to hear back from UHAUL about my reservation tha prematurely expried 754024-00103310. I did not initiate the end of this agreement and am according to my account my storage lease expired. I am trying to resolve this and then I will likely rate my experience with UHAUL much differently.

Stephen McLallen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Akins  |  Online Move In 
Rating:
5.0

Not sure why I had to pay for air condition floor but it was very warm!

Ivy Stubbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter LeWitt  |  Overall Experience 
Rating:
5.0

Thank you for your professionalism!

Cynthia Ferguson Reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tynesha Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristal Merchant  |  Overall Experience 
Rating:
5.0

Love the staff and facilities.

Matthew O'Brien  |  First Impressions 
Rating:
3.0

I gave it a three star because I was renting storage space for me under my name Jeanine McDonald, not Roy Barnett. I need to have this changed.

Jeanine McDonald  |  First Impressions 
Rating:
5.0

GREAT JOB!

Clifford Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maleia Hair  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Knoph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joslynn Embry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert rhone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH LUCAS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ilana Portney-Preston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Berry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily Guzzo  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicholas Miller  |  Overall Experience 
Rating:
1.0

Not sure what happened, but seems like these people are scammers. Went, told them I was moving out, rented a truck. Was told everything was all set, all I had to do was return the truck, and everything would be closed out. Just got a bill for $600 the other day though, apparently they kept charging me the whole time. I guess that’s what to expect from a company like uhaul. Will obviously pay the $600, but will also spend $600 spreading the word about what disgusting people you are. Had a great experience prior to the scamming. Sad.

Mikael Addae  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Conable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMEKA BOBO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sierra  |  First Impressions 
Rating:
5.0

II love U Haul

EVLYN CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Freitas  |  Overall Experience 
Rating:
3.0

Elevator was not working and attendant was rude when seeking how to get to upper floors. Besides that the storage facility was clean and accessible. Front office staff was very helpful.

Clayton Burch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DIANE GREGORY  |  Overall Experience 
Rating:
5.0

I appreciate the convenience and professional support from the staff at this location. Best ever

Marijuana Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorretta Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KWASI HARPER  |  First Impressions 
Rating:
1.0

All of a sudden hours changed for storage. Picked up uhaul truck 3/21 and the dark skin stocky guy made me walk all the way across the street to retrieve truck instead of him getting it like he suppose to and he didn't evaluate the truck nor the gas til I told him to. Gas was less that 3/8. When I went to return my storage card he seen me go in and out of office looking for staff and he stay in a uhaul truck textn. I walked up to the truck he was in and he just took the card and continued textn instead of taking me inside the building to get closing statement of storage. He was lazy and unprofessional. I will never use this facility again.

Lamar Begay  |  Overall Experience 
Rating:
5.0

Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. Thank you!

KATHRYN ROBINSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margot Espinoza  |  Overall Experience 
Rating:
4.0

The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !

Ivy Stubbs  |  First Impressions 
Rating:
1.0

The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn’t recommend anyone to go to that location. Horrible experience.

Dorthea Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Schronce  |  Online Move In 
Rating:
5.0

Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. 👍🏾👍🏾👍🏾

Kenneth Gill  |  First Impressions 
Rating:
5.0

So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Thank you.

Marijuana Wright  |  First Impressions 
Rating:
5.0

Convenient, clean, and the staff was always courteous and helpful.

Shanika Coach  |  Overall Experience 
Rating:
4.0

I would use this location in the future. Only potential issue were some long wait times on the phone to make monthly unit payments, but that is understandable when things are busy during certain times of the day and week.

aaron winkelman  |  Overall Experience 
Rating:
1.0

I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.

Willie Gordon  |  First Impressions 
Rating:
5.0

I was unable to apply my free month of storage coupon during the online move-in process.

Philip Dawson  |  Online Move In 
Rating:
5.0

When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

Salena Neal  |  First Impressions 
Rating:
5.0

Great location and super convenient.

Kay Stefanski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianna Johnson  |  Overall Experience 
Rating:
4.0

Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Tina VanOchten  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zena McFarland Gentris  |  First Impressions 
Rating:
5.0

Very convenient

Lilliana Rodriguez  |  Overall Experience 
Rating:
5.0

Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

KIMBERLY JONES  |  First Impressions 
Rating:
3.0

The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It’s never fully staffed. It’s always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can’t use the stairs! Do better.

Delynea Blessett  |  Overall Experience 
Rating:
5.0

No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Burke Fossee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexa Busnot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desean Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BAAQARKAMAU ELLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA MCGEE  |  First Impressions 
Rating:
2.0

Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

Gianni Ferrero  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jason Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Burt  |  First Impressions 
Rating:
5.0

Steve was super helpful

Peter Deucher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Yaksich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cari Williamson  |  Overall Experience 
Rating:
1.0

Power was out at the storeage site

dwight Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Fehrenbach  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marquita Nolden  |  Overall Experience 
Rating:
5.0

Great customer service every visit.

Tyra Terrell  |  Overall Experience 
Rating:
4.0

Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Camara Copeland  |  First Impressions 
Rating:
1.0

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1.5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Gianni Ferrero  |  First Impressions 
Rating:
5.0

Staff was very helpful and kind. Easy to load in and out

Kyle Darcy  |  Overall Experience 
Rating:
3.0

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 😲😂🤣😂/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

Tony Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindajoyce Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montrice Dorsey  |  First Impressions 
Rating:
3.0

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Alexa Busnot  |  First Impressions 
Rating:
4.0

Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

Bethany Betzler  |  Overall Experience 
Rating:
3.0

alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

Amitosh Singh  |  First Impressions 
Rating:
5.0

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

Johnny lutes  |  First Impressions 
Rating:
5.0

Great and very helpful from management to everyone I came across!

BRITTANY LEHMAN  |  Overall Experience 
Rating:
4.0

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

Sandra L Schultz  |  Overall Experience 
Rating:
4.0

thank you

Uraina Fisher  |  First Impressions 
Rating:
3.0

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

Robert Buber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SETH MCCALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Cook  |  Overall Experience 
Rating:
5.0

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

VIOLA LYNN WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Griffin  |  Overall Experience 
Rating:
4.0

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Sandra L Schultz  |  First Impressions 
Rating:
5.0

Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

Hussien Lukumu  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KATHY HARTCANADA  |  Overall Experience 
Rating:
5.0

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I’m disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don’t worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114.00 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

Jammie Fox-Brown  |  Overall Experience 
Rating:
5.0

This facility is great and the workers are awesome.

Tiffany Crayton  |  First Impressions 
Rating:
4.0

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

Cynthia Cook  |  First Impressions 
Rating:
1.0

Management was super difficult to work with!

allison Bickford  |  Overall Experience 
Rating:
4.0

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Christina Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chynaarzena Houston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elaine Fehrenbach  |  First Impressions 
Rating:
5.0

Worked with me through some tough times. Excellent, caring, genuine staff.

Robert Salter  |  Overall Experience 
Rating:
1.0

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

ERIC TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa Padovani  |  Overall Experience 
Rating:
5.0

Great great place

KEVIN HAILEY  |  Overall Experience 
Rating:
5.0

Staff was very friendly & helpful, so far so good.

bobby simmons  |  First Impressions 
Rating:
4.0

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Chris levitan  |  Overall Experience 
Rating:
5.0

Very well mannered nice polite and very organized...

Karriena Hubbard  |  First Impressions 
Rating:
3.0

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

Lissa Pierson  |  First Impressions 
Rating:
5.0

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Thanks again!

LEAH WRIGHT  |  Overall Experience 
Rating:
3.0

Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

Reginald Browning  |  First Impressions 
Rating:
5.0

Great service!

patrice pender  |  Overall Experience 
Rating:
1.0

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

Catrenia Puriefoy  |  First Impressions 
Rating:
5.0

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

daniel Ward  |  First Impressions 
Rating:
5.0

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Linnette Evans  |  First Impressions 
Rating:
5.0

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Na'tezha powell  |  Overall Experience 
Rating:
5.0

Reps are friendly and helpful. Facility is well maintained and clean.

Kimberly Huyghue  |  First Impressions 
Rating:
5.0

Excellent teamwork

Clarence Vicent  |  Overall Experience 
Rating:
5.0

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Anita Price  |  Overall Experience 
Rating:
1.0

Not enough help and elevator issues too many times

Nerissa Ingram  |  Overall Experience 
Rating:
5.0

Great service

Alma Plam  |  First Impressions 
Rating:
5.0

Very helpful and friendly

carissa lindeman  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. Reliable truck.

TERRY JACKSON  |  First Impressions 
Rating:
5.0

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Barry Toulouse  |  First Impressions 
Rating:
5.0

Your staff was very friendly and helpful

Josephine France  |  Overall Experience 
Rating:
3.0

No comments

ANTONIO WHITE  |  Overall Experience 
Rating:
5.0

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

Kathryn Link  |  Overall Experience 
Rating:
5.0

Very pleasant experience I was completely satisfied

TAMIKA EWING  |  Overall Experience 
Rating:
5.0

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

ranell bright  |  Overall Experience 
Rating:
5.0

except for the elevator

Betty Henley  |  First Impressions 
Rating:
5.0

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Garcia Manuel  |  Overall Experience 
Rating:
5.0

Fix the gap in the elevator please

Ericka Deloach  |  Overall Experience 
Rating:
5.0

Thank you!

joseph HAwley  |  Overall Experience 
Rating:
5.0

It was nice working with the friendly and knowledgeable staff.

ELLORIE SILVER  |  Overall Experience 
Rating:
5.0

Very good facility

Blaine Denning  |  Overall Experience 
Rating:
5.0

Great service perfect for my storage needs.

Noelle Gooding  |  Overall Experience 
Rating:
5.0

Good service

GRAYLING ROBERSON  |  First Impressions 
Rating:
5.0

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

samantha dewan  |  First Impressions 
Rating:
5.0

Thanks for being flexible / allowing me to consolidate my two storage spaces

joseph HAwley  |  Overall Experience 
Rating:
4.0

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

Elizabeth Tintinalli  |  Overall Experience 
Rating:
4.0

was satisfied with my overall experience.

CHRISTOPHER NUNESS  |  Overall Experience 
Rating:
5.0

Daniel was excellent

David Smith  |  First Impressions 
Rating:
2.0

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

April Roberts  |  First Impressions 
Rating:
5.0

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Alisa Beavers  |  Overall Experience 
Rating:
2.0

Amazing how only one person would actually help customers.

Jayme Beerling  |  First Impressions 
Rating:
1.0

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Cynthia Allison  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgeable, polite and helpful.

Donnis Bogan  |  First Impressions 
Rating:
5.0

Very friendly

Cynthia Rose  |  Overall Experience 
Rating:
3.0

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Versa Walker  |  First Impressions 
Rating:
5.0

Very professional. Very clean

Jeffrey Skutnick  |  First Impressions 
Rating:
5.0

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Courtney Taylor  |  First Impressions 
Rating:
4.0

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Zehra Hussain  |  First Impressions 
Rating:
1.0

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

Donna Cuykendall  |  First Impressions 
Rating:
4.0

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

carissa lindeman  |  First Impressions 
Rating:
4.0

Staff is pleasant and helpful.

marcus marbury  |  Overall Experience 
Rating:
5.0

it was a pleasant experience!

Kenneth Davis  |  Overall Experience 
Rating:
3.0

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

MICHAEL LEONARDS  |  Overall Experience 
Rating:
1.0

No team work or respect for time

kyra edwards  |  First Impressions 
Rating:
5.0

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

PELECIA PATTON  |  Overall Experience 
Rating:
5.0

Great experience, the staff was excellent.

Pamela Rodgers  |  Overall Experience 
Rating:
5.0

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Antheny Wells  |  First Impressions 
Rating:
5.0

Clean and secure. Great customer service.

Pablo Brea  |  First Impressions 
Rating:
5.0

I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Marie Ventura  |  Overall Experience 
Rating:
4.0

It is very convenient to Wayne State. Great for summer storage.

Stacy Rouse  |  Overall Experience 
Rating:
4.0

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

Samantha Bonaparte  |  Overall Experience 
Rating:
4.0

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

DAVID TURNER  |  First Impressions 
Rating:
1.0

Didn't have the unit I reserved available as quoted.

JERMAIN JONES  |  Reservation 
Rating:
4.0

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

meaghan marion  |  Overall Experience 
Rating:
2.0

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

ernest williams  |  Reservation 
Rating:
4.0

U-Haul service was good. I rate it 4 stars.

latricia roquemore  |  Reservation 
Rating:
5.0

Very knowledgeable.

CHERYL CLAIBORNE  |  Overall Experience 
Rating:
4.0

Very Great Customer Service Thank you very much

Christopher Miller  |  Reservation 
Rating:
4.0

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

alex claxton  |  Overall Experience 
Rating:
5.0

Superb facility, just didn't require stoage any longer.

Raymond Cronk  |  Overall Experience 
Rating:
2.0

It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

CATHERINE CARTER  |  Overall Experience 
Rating:
1.0

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

AZAD GHAFFARI  |  Overall Experience 
Rating:
4.0

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Samantha Bonaparte  |  Reservation 
Rating:
4.0

I'd recommend this facility to anyone who has storage needs.

Cana Owens  |  Overall Experience 
Rating:
2.0

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Frank Pace  |  Reservation 
Rating:
1.0

Please see my formal complaint. Reference id: 1963650

Jayme Beerling  |  Overall Experience 
Rating:
4.0

I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

Rasul Muhammad  |  Overall Experience 
Rating:
5.0

Great job Michael. Keep doing your professional skills at UHAUL.

KEVIN FLEMING  |  Reservation 
Rating:
5.0

My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

CHRISTOPHER MOSSEY  |  Overall Experience 
Rating:
3.0

Drop off was a little confusing but the location was easy to find!

Lauren Acton  |  Reservation 
Rating:
5.0

Excellent service

YOLUNDA TOWNSEND  |  Overall Experience 
Rating:
5.0

Great place

brett fredericks  |  Overall Experience 
Rating:
3.0

Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

Andrew Brinkman  |  Overall Experience 
Rating:
5.0

Great professional

aletha smith  |  Reservation 
Rating:
5.0

Will definitely come back if needed

TOSHIA DIXON  |  Overall Experience 
Rating:
5.0

Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

TIFFANY ERVIN  |  Overall Experience 
Rating:
4.0

This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Raina Polk  |  Overall Experience 
Rating:
5.0

It was better than I thought. Very secure and clean!

Brandi Brown  |  Overall Experience 
Rating:
5.0

Excellent friendly and courteous staff

john vaugn  |  Overall Experience 
No reviews have been submitted for this location.

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