Customer Reviews for U-Haul Moving & Storage of West End

4,180 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brian Crumbie 
Rating:
4.0

Good

Tim Bradley 
Rating:
5.0

The mobile app wasn’t working properly. But the staff did the whole process seamlessly. Kudos to them!

Zachary Frank 
Rating:
5.0

Customer did not leave a comment.

Charles Rudat 
Rating:
4.0

Customer did not leave a comment.

Patrick Mehrens 
Rating:
5.0

Customer did not leave a comment.

Kathy Engen 
Rating:
5.0

Keep being awesome.

zak katsilas 
Rating:
5.0

Nothing! Everything was great and the customer service person was stellar 7 stars!!

Zane Bunch 
Rating:
4.0

Overall I had a good experience, staff was professional and the installation went smooth. Would definitely use the crew here, just make sure you have a email confirming your installation.

Mike Nelson 
Rating:
4.0

Customer did not leave a comment.

Leonard Malin 
Rating:
5.0

Friendly staff

Anthony Iyodo 
Rating:
5.0

I know my one comment won't change anything, but that trailer is wildly heavy. It took almost a full tank of fuel to go 150 miles 😳 unfortunately I need the trailer, but it's definitely motivated me to just buy the thing I need a few times a year.

Donny Gates 
Rating:
4.0

Customer did not leave a comment.

jason sherrard 
Rating:
5.0

Customer did not leave a comment.

LARRY WURZ 
Rating:
4.0

Wish there was a way to warm up the vehicles in advance of a scheduled rental pick up. The last two times I have rented, I have had to wait to warm up the vehicle to defrost ice and snow just to leave the parking lot.

Rob Reed 
Rating:
5.0

The one thing I would say is that the outside trailer some of our stuff was in had condensation that then froze. When we opened it there was ice on everything. The inside unit was perfect. I would definitely use inside storage again.

THEODORE WILSON  |  Overall Experience 
Rating:
4.0

Staff were friendly and the installation was done quickly.

Terrance West 
Rating:
5.0

Customer did not leave a comment.

Joan Crouch 
Rating:
3.0

I was told the gas was full upon departure and that I needed to bring the van back full. I drove 17 miles; stopped pumping gas at 5 gallons which I know I couldnt have used. the man at return did refund me $10

amanda brown 
Rating:
5.0

Customer did not leave a comment.

Scott Ng 
Rating:
5.0

Easy Process!

Greg Clark 
Rating:
5.0

Customer did not leave a comment.

Cade Barthuly 
Rating:
5.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Great customer service, very friendly and efficient—! Highly recommend!

Kimberly Brown 
Rating:
5.0

Great service, always very helpful

Adrienne Twobulls 
Rating:
5.0

Customer did not leave a comment.

RANDY ALLIES 
Rating:
5.0

Customer did not leave a comment.

Joshua Medvidofsky 
Rating:
4.0

Customer did not leave a comment.

Kenneth Cheek 
Rating:
5.0

I don't remember the name of the guy that helped me out today, but he was super friendly and helpful. 10/10 will go back if I need a trailer again

Donny Gates 
Rating:
5.0

Customer did not leave a comment.

Leila Johnson 
Rating:
4.0

Have trucks that aren't deafening when on the highway. Couldn't listen to the radio as the truck noise overwhelmed everything. Also the check engine light came on when arriving at the destination.

Douglas Kinne 
Rating:
5.0

Customer did not leave a comment.

Dennis Sulser 
Rating:
5.0

Awesome! Helped us right away and was helpful with our situation we had going on.

Jessica Suzik 
Rating:
4.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Nothing to add

Jason Sorenson 
Rating:
5.0

Customer did not leave a comment.

Ethel Widgeon 
Rating:
1.0

I've never had a problem before. This time ,however, the truck was not safe.

Randy Culbreath Jr 
Rating:
5.0

Customer did not leave a comment.

Darin Marker 
Rating:
5.0

Customer did not leave a comment.

Richard James 
Rating:
1.0

The truck was in need of service, brakes appeared very weak, smell of oil burning, etc.

Ed Williams 
Rating:
4.0

Customer did not leave a comment.

EUGENE BROOKHART 
Rating:
5.0

FM radio in truck

Wayne Roadifer 
Rating:
4.0

Customer did not leave a comment.

gary robinson 
Rating:
5.0

Angie was a absolutely amazing to work with!

Justin Fuller 
Rating:
5.0

Customer did not leave a comment.

luis porras 
Rating:
4.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Customer did not leave a comment.

JUDY NIEDERHAUSER 
Rating:
4.0

Customer did not leave a comment.

Tiffany Kinder 
Rating:
5.0

Customer did not leave a comment.

Carrol Hardy 
Rating:
3.0

No comment

Russell Duve 
Rating:
5.0

N/A

Joe Maynard 
Rating:
5.0

Customer did not leave a comment.

George Honstain 
Rating:
5.0

Customer did not leave a comment.

Jason Scott 
Rating:
5.0

Customer did not leave a comment.

Mark Beatty 
Rating:
3.0

Customer did not leave a comment.

Tyler Wiguam 
Rating:
5.0

I've rented three trucks in the last month and every time it's been easy. The person behind the counter has been great all three times I've had different people, but all have been nice and courtesy. They take the time and explain things, 5-Star!!

Ken Callahan 
Rating:
5.0

If General Manager Kaylee Hoehm is still in charge, there isn't much more to be done to assure the next customer is well served.

Lori Walters 
Rating:
5.0

Customer did not leave a comment.

Connor Herman 
Rating:
4.0

The driver brought 2 of the 3 boxes I reserved and said she would be back on Tuesday to pick them up and bring the 3rd box. She then gave her contact info to someone that was helping me - not me the person that rented them. I didn't need the 3rd box, so called the office to let them know - however; I was still expecting her to pick up the 2 boxes on Tuesday. She didn't! She didn't communicate with me at all and I had no way to communicate with her since she didn't give ME her contact info. The person helping me finally reached her and she said she would be there that night (Tuesday). However; at 10 PM that night she sent a message to him stating it would be Wednesday morning by 10. She seemed very disorganized.... I DID get my stuff delivered and it was in good shape, nothing broken and on time. For that I am thankful. All in all, I WOULD recommend doing this. It makes moving much easier, however make sure you give yourself an extra day and get contact info for everyone involved.

Kelli Skaggs 
Rating:
1.0

After I was told to refuel it back to where the gauge was when I got, which I did AND provided the receipt for the gasoline. I was charged an additional $113 for 21 gallons of gas that I did NOT use. I drove 9 miles total when I had returned it!!!!

dee roll 
Rating:
3.0

Have my boxes all arrive on the day that they should of been there and not take 4 days to get all 4 of my boxes that I ordered

ARTHUR FLOYD WARNER 
Rating:
5.0

the lady running the place was very professional, knowledgeable, and took care of me fast. She took time to explain all the details, she is an asset to your company!!

Ken Callahan 
Rating:
5.0

Angie was awesome! Very accommodating and friendly...

Kim RAPKOCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Matranga 
Rating:
5.0

Angie was very friendly and efficient.

Dillon Hilmes 
Rating:
4.0

It would be nice to have more staff, however for profitability your model is fine. I don’t remember reading anything about arriving 30 minutes early to pick up the equipment, but it would have been easier to plan with an expected wait time at pick up and drop off locations. Otherwise the staff at both locations was very helpful and accommodating. I hope they are compensated well, because good help really is getting harder and harder to find!

Zane Bunch 
Rating:
4.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Customer did not leave a comment.

Vaugh Kempf 
Rating:
5.0

Customer did not leave a comment.

Stephen A Day 
Rating:
5.0

Customer did not leave a comment.

Shawn Mclaughlin 
Rating:
5.0

The web based reservation process was not smooth. I was disconnected multiple times and there were additional pages that weren’t expected even though I was a repeat customer. As I tried to work through the problems with the system, three other people came into the office and picked up their vehicle. It took 45 minutes standing in the office. In the end it still didn’t work and I received a phone call to re-enter my charging information. Not good.

Steve Hinrichs 
Rating:
4.0

Dude was very kind & enjoyable too talk to.

Lisa Martin 
Rating:
5.0

I will only use this location in billings. They always have what I need and are friendly and helpful, unlike the the 15th st location.

Robyn Lowery 
Rating:
5.0

Customer did not leave a comment.

KRISTI CONROY 
Rating:
4.0

Customer did not leave a comment.

Bethany Fuchs 
Rating:
5.0

Everybody is so professional, kind, and efficient. Great experience no stress we always use them.

Cheryl Kallem 
Rating:
5.0

Friendly staff, easy pick up and drop off

Cathryn Goettel 
Rating:
5.0

Customer did not leave a comment.

Katie Rinaldi 
Rating:
5.0

Fast service

Stanley Meigs 
Rating:
4.0

Customer did not leave a comment.

Jenee Paluso 
Rating:
5.0

Did not receive an appliance dolly that I paid for.

Mikayla Westerbeck 
Rating:
4.0

Customer did not leave a comment.

Becky Vandyke 
Rating:
3.0

Customer did not leave a comment.

Jaxon Bradley 
Rating:
5.0

Customer did not leave a comment.

George Lanske 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Vehicle had NO AC

Jackie Gonzales 
Rating:
5.0

Excellent customer service. Very helpful.

Katherine Nelson 
Rating:
5.0

Customer did not leave a comment.

Jarl Sjovold 
Rating:
5.0

Customer did not leave a comment.

Robert Tininenko 
Rating:
5.0

Too easy to drop off the truck and trailer

Philip Wold 
Rating:
5.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Customer did not leave a comment.

Ian Shaw 
Rating:
3.0

Better waiting times and work windows. I had to wait for my car at the Uhaul building - dropped it off at 12:30p and it wasn't worked on until 2:30p - all the while, I am sitting in the building.

Ashley Wilcox 
Rating:
5.0

Customer did not leave a comment.

Emily Sherburn 
Rating:
4.0

Customer did not leave a comment.

Mike Vogel 
Rating:
5.0

Customer did not leave a comment.

Alicia McKittrick 
Rating:
5.0

Staff was friendly and courteous

Lance Clickner 
Rating:
5.0

It was wonderful to be able to drop it off after unloading late at night. The directions on what to do was very clear. The location was perfect. Varney

Sandy Varney 
Rating:
3.0

Customer did not leave a comment.

Matt Onik 
Rating:
5.0

Customer did not leave a comment.

Michael Jewell 
Rating:
5.0

Customer did not leave a comment.

Karmen Mollerstrom 
Rating:
5.0

Customer did not leave a comment.

Rebekah Zent 
Rating:
5.0

Customer did not leave a comment.

THEODORE WILSON  |  First Impressions 
Rating:
5.0

Great staff! Friendly and helpful.

Jack Burrows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA BRANT  |  Overall Experience 
Rating:
5.0

Dillon absolutely deserves not only a raise but a humanitarian award!!!! He's an asset to your company to be recognized! And he better be! Austin is another asset to your company and should be recognized as well.... I won't go anywhere else as long as they are running the show!! Thank you!

Penny Michael  |  First Impressions 
Rating:
5.0

Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Thank you!

Andrew Stearns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA BRANT  |  First Impressions 
Rating:
5.0

Zach and team were fabulous!! Kim Stearns

Andrew Stearns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN MILLER  |  Overall Experience 
Rating:
5.0

Jessica and her staff were very nice and helpful.

GLEN MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA NOEL  |  Overall Experience 
Rating:
5.0

Wonderful staff . Helpful and friendly

Tiffany Phelps  |  First Impressions 
Rating:
5.0

Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.

Arthur Maynard  |  Overall Experience 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan Brence  |  First Impressions 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack Burrows  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Prince  |  Overall Experience 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER REES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Dill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER REES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Shankle  |  Overall Experience 
Rating:
4.0

To vet priced but good

cynthia highsmith  |  Overall Experience 
Rating:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha Prince  |  First Impressions 
Rating:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David Peterson  |  Overall Experience 
Rating:
5.0

they did a good job for me

john f whigham  |  Overall Experience 
Rating:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick Cladis  |  Overall Experience 
Rating:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan kirby  |  Overall Experience 
Rating:
5.0

Jackson was very friendly and provided excellent customer service. Thank you!

Greg Carmichael  |  Overall Experience 
Rating:
4.0

Everything was fine and all worked out well

Cynthia Edelman  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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