Comentarios del cliente para U-Haul Moving & Storage of Oakwood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Oakwood

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Jacquelyn L. en

Grado:

El cliente no dejó un comentario.

Israel V. en

Grado:

Staff is very helpful, clean store, well mannered and professional. Trucks are always clean and machanically in excellent conditions.

Jenya R. en

Grado:

Little bit tight for keeping so many trucks but its great that employees can help you get the track out

Steven S. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

My payment was completely messed up. I got charged an extra day because the man outside forgot to tell the front desk that the truck was dropped off early in the morning. Then I got charged a third time for the new total. I did end up getting my money back, but for a good part of the week I had $400 taken out of my checking account, when in reality it should've only been $115. It kinda screwed me over since it was a debit card and not a credit card. The manager was helpful, but it was very frustrating to be short on all that money.

Brandi R. en

Grado:

Oakwood is super nice and helpful everytime I have used them

Deanna P. en

Grado:

I had no problem ?? this location is doing a good job ??

Rodney R. en

Grado:

Courteous and professional service. Clean truck with easy pickup and drop off.

jim R. en

Grado:

Very professional in all ways.

Christopher Z. en

Grado:

Some of the help needs to care about being polite and going over and beyond to help the customer when he walks in the door. Not everyone knows where things are in the store. That's a start.

MARK A. en

Grado:

I used this location several times over the years. They've always done a great job. Good at their job, always helpful and seem to have a good overall operation.

Carolyn F. en

Grado:

El cliente no dejó un comentario.

Bill R. en

Grado:

Truck should be check out. We didn’t have any lights on the back so had to use flashers the hold time in the dark.. Almost didn’t get any hand trucks but finally they let us use the demo set. Other than that I guess it was ok.

Amanda S. en

Grado:

El cliente no dejó un comentario.

BOB C. en

Grado:

Perfect experience. Couldn’t have been better.

Leah P. en

Grado:

El cliente no dejó un comentario.

Bryn G. en

Grado:

Very clean, organized and well run location. The people at this location were great. The truck leaked however, boxes and some furniture got wet. Since much of it is not unpacked we are not sure of what damage may have been done. We may have to file claim after things are unpacked.

Theodore E. en

Grado:

Needs additional employees to reduce excessive customer wait time.

anthony K. en

Grado:

Employees to be better educated with equipment and pricing.

MARK S. en

Grado:

El cliente no dejó un comentario.

Alexa H. en

Grado:

24/7 access was more complicated than waiting for store to open Requested an appliance dolly, though a regular furniture dolly was in the truck making our moving experience much more complicated than it should have been Requested 12 furniture pads, only 6 furniture pads were in truck

William D. en

Grado:

El cliente no dejó un comentario.

Kenneth B. en

Grado:

El cliente no dejó un comentario.

Roy G. en

Grado:

Krystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees

Zareda S. en

Grado:

El cliente no dejó un comentario.

Tobyas B. en

Grado:

Glad you guys could help me on such a short notice. Equipment was clean can I brought it back the same way! Thanks again

Jerry C. en

Grado:

El cliente no dejó un comentario.

Judith M. en

Grado:

Service reps were very friendly.

bonney I. en

Grado:

I didn't know this location was open on Sunday. This was so quick and painless.

Johnathon C. en

Grado:

No ac. Terrible customer service. Rude staff.

JOAN T. en

Grado:

Great customer service.

Nancy L. en

Grado:

He needs more employee support. Someone to answer the phone during busy times.

JOHN B. en

Grado:

AJ and his team are the BEST!

Mary Jo C. en

Grado:

The manager at this location always goes above and beyond to accommodate my needs. This last rental was a little complicated and she took the time and effort to understand my situation and worked it out for my situation. Even better than I anticipated.!

Jennifer N. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

Employee was rude. Remember who the customer is because they can spend there hard earned money anywhere.

Joanna M. en

Grado:

El cliente no dejó un comentario.

Eva P. en

Grado:

The drop off location was within minutes from my home and the the associate was very kind and professional.

Rick M. en

Grado:

The service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I’ve never had customer service like this at any UHaul business

Roy G. en

Grado:

Good fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.

Ashley R. en

Grado:

Halls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.

Jonathan E. en

Grado:

A few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable

Dan G. en

Grado:

The staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.

Phil S. en

Grado:

it took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.

Phil S. en

Grado:

I took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.

Kandiz M. en

Grado:

They might need people on staff on the weekends

Rebecca M. en

Grado:

The lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.

lurline r. en

Grado:

The young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.

Priscilla D. en

Grado:

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Bozena s. en

Grado:

Excellent customer service, excellent product! Thank you!

john e. en

Grado:

Very good experience

Girl S. en

Grado:

Great customer service. Very helpful

SHIRLEY B. en

Grado:

Customer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.

RICKY R. en

Grado:

The girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!

pat o. en

Grado:

Your facility work well for me and I would recommend it to my friends

George T. en

Grado:

Absolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600.00 called numerous times and told them that my stuff was out still charged ..

John H. en

Grado:

Very helpful staff, they explain everything well

Edna R. en

Grado:

Assess should be easier, storage trucks should not block entrance too storage buildings.

gregory w. en

Grado:

Great U-Haul I will always recommend this establishment to anyone.

Dwayne L. en

Grado:

The day I went there the staff was new and wasn't fully trained to be there alone. I was told that along with my rental of the truck that I also got one month free storage. and that didn't happen.

Robert A. en

Grado:

The U-Haul facility in Mira Mesa (Origin) & in Oakwood (Destination) were both excellent. The staff at both locations were very helpful.

Scott K. en

Grado:

Got tired of the constant phone calls and letters for payment. Rent was a high for the storage space I had.