Comentarios del cliente para U-Haul Moving & Storage of Northgate

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Northgate

Grado total:

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William R. en

Grado:

El cliente no dejó un comentario.

Puran K. en

Grado:

Great place

victoria L. en

Grado:

Make sure the truck is clean for the next person. The lady Tina left a rude message on my phone that I couldn’t believe

Corbin P. en

Grado:

El cliente no dejó un comentario.

Ali P. en

Grado:

El cliente no dejó un comentario.

Stephan C. en

Grado:

El cliente no dejó un comentario.

jackalin M. en

Grado:

El cliente no dejó un comentario.

Jim B. en

Grado:

El cliente no dejó un comentario.

Jasmin T. en

Grado:

El cliente no dejó un comentario.

Jasmin T. en

Grado:

El cliente no dejó un comentario.

MATTHEW C. en

Grado:

Again, using the UHAUL app wasn't helpful for returning the vehicle. It didn't ask me to take any pictures or confirm mileage - it just instructed me to drop the keys off. I returned at around 6PM on Sunday and got text reminders the following day at 10:30AM stating my return was late. Had the call the local UHAUL business I returned the truck to twice to get them to check it back in and remove the late return fee. Very annoying that nothing in the pickup of return went as easily as it should have.

jacqueline S. en

Grado:

El cliente no dejó un comentario.

donna P. en

Grado:

El cliente no dejó un comentario.

KEN V. en

Grado:

Thanks

tchernavein R. en

Grado:

The customer service was great!!!! In and out is what we needed and that's exactly what we got!!

abigail F. en

Grado:

Gas gauge is messed up

bridjanna m. en

Grado:

The service was great!

Julianna C. en

Grado:

My ubox was delivered 6 hours late. Then had unloading problems. The drivers didn’t have wheel blocks so I had to scavenge from the garden. And the movers offered to make up for the delay didn’t call until after we had already finished unloading (thanks to the kindness of a neighbor who offered to help). All in all a very unsatisfactory end to the move. The staff at colerain were as kind and as helpful as they could be, but it was a frustrating and disappointing experience.

Jordan T. en

Grado:

Hired movers to delivery U-Box in San Francisco, they were a day late missed a day at work.....But once they got on seen, did a good job. 7 out of 10

Dave S. en

Grado:

El cliente no dejó un comentario.

Jackie C. en

Grado:

I felt that this last charge of over 150.00 for 2 local trips was entirely too high. I have not always filed the gas tank up on full. Never ever have I experience a charge like this for gas plus mileage. I have used a Uhaul each year for 10 years straight...

tywana C. en

Grado:

When returning the equipment the location attempted to charge us a cleaning fee but I explained when I picked the truck up it was filthy and muddy. I had to asked for the front windows to be cleaned for visibility.

Tracy H. en

Grado:

El cliente no dejó un comentario.

Nan B. en

Grado:

El cliente no dejó un comentario.

Cameron C. en

Grado:

Terrible. I scheduled a hitch installation online. When I got to the location, I was told they don't do installations on Sunday. I had to take the hitch myself to another location where it took over 5 hours to install. I missed my gig that night. After calling U-Haul customer service at least 10 times, I still have not received a refund even though this store DID NOT INSTALL MY HITCH. The manager said he called and left voicemails, but he didn't. Now over a month after the installation, I still have not heard word from the manager. Worst customer service experience of my life. Do not go to this U-Haul for any of your moving or storage needs.

MARK Z. en

Grado:

The staff to manage the drop off and issuance of equipment on Sat (11/26) in the afternoon (John) was MIA and could not be found after searching the lot. I had to hook up and connect my own car transport in the rain. Upon drop off the next day, John was there but his demeanor (dress/language) was not very professional and in fact he was smoking the entire time he dealt with me. To be fair, I have rented from this location on several other occasions and always had a good experience, however, this guy is not doing them any favors in the customer service area.

Elizabeth J. en

Grado:

El cliente no dejó un comentario.

Arlen S. en

Grado:

El cliente no dejó un comentario.

Bethel K. en

Grado:

El cliente no dejó un comentario.

Harry R. en

Grado:

I was charged an extra fee for an after hours return I was not told about in advance. I called the store multiple times about the fee and only got the call center, The call center left two messages with the manager who never called me back, I would not use the Colerain ave location again.

Tamara B. en

Grado:

El cliente no dejó un comentario.

Rudra M. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Excellent truck, and staff..

gerry G. en

Grado:

El cliente no dejó un comentario.

Dylan S. en

Grado:

Online drop off takes FOREVER. Location was very dark.

William N. en

Grado:

El cliente no dejó un comentario.

Cliff H. en

Grado:

El cliente no dejó un comentario.

Greg G. en

Grado:

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

phillip m. en

Grado:

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

Patricia M. en

Grado:

Always good service at this location

julie w. en

Grado:

Prompt, courteous, knowledgeable staff.

NICOLE w. en

Grado:

Computers in office were very slow, there was always a line to have to wait for a worker

bridjanna m. en

Grado:

N/a

Ken B. en

Grado:

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Carole R. en

Grado:

Horrible experience. Will never use U-Haul again.

CHRIS C. en

Grado:

Very helpful!

Joe M. en

Grado:

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

torrie s. en

Grado:

They were very helpful and friendly!

MICHAEL B. en

Grado:

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

patty s. en

Grado:

C

Patricia M. en

Grado:

Customer service is always great

Daniel D. en

Grado:

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Linda L. en

Grado:

Very professional service.

Angela M. en

Grado:

Seems like a lot of confusion with getting your order to and from my home.

Benjamin K. en

Grado:

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Kimberly H. en

Grado:

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

MICHAELE B. en

Grado:

It is impossible to contact anyone from this location or get a call back

mohamed o. en

Grado:

Was a good experience

Maribel G. en

Grado:

I would use uhaul next time for storage

Karla M. en

Grado:

Excellent service.

Spencer B. en

Grado:

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

VENKATA K V. en

Grado:

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

Crystal N. en

Grado:

Prompt delivery and pick up of equipment and easy to work with.

debra m. en

Grado:

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

Tiffany L. en

Grado:

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

anthony c. en

Grado:

Very pleased

mary L. en

Grado:

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

trisha h. en

Grado:

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

tiffany V. en

Grado:

Extremely long wait times to check out trucks and check back in.

kay s. en

Grado:

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

THOMAS K. en

Grado:

I wanted to access my unit about dusk and after regular hours, and could not.

gregory g. en

Grado:

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

Michael B. en

Grado:

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

ROXANNE S. en

Grado:

I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.