Comentarios del cliente para U-Haul Moving & Storage of Mount Laurel

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Mount Laurel

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Robert M. en

Grado:

El cliente no dejó un comentario.

Joseph W. en

Grado:

GREAT people, GREAT service and GREAT equipment!!!!!!!!!!

Kevin L. en

Grado:

El cliente no dejó un comentario.

Dan A. en

Grado:

Do not give out vehicles with less than full gas tank. If I overfill then I am giving away money......if it isn't filled enough then I get charged $8 a gallon for U-Haul to fill it.

Maria R. en

Grado:

I spoke with someone to change my pick up time for U-Haul rental via the telephone and explained I would arrive sometime after 1230 but definitely before they closed. When I went to pick up, I was asked (not in a very nice manner) that I should have called to say I would be late. I informed the gentleman that I did call and say I would be there after 1230 Sunday 11/3/19. The number I called to rent the uhaul was a different location and I was unaware I was transferred to the location in which the rental was picked up which was also an issue. While driving the truck, there were roaches (2) that crawled out of the heat/air vent which startled me very bad (I do not like ROACHES) and they crawled back into the vent which I then turned off. I was never told I would have to pay a after hours fee of $20 and if I had been told, I would have returned the truck before the office closed. I picked up the vehicle around 130 pm and returned it at 730 pm same day. I sent an email to the person on the rental contract that I was emailed with final payment regarding the $20 after hour fee but never received a response. I would like to be reimbursed this fee asap. If you have any other questions or would like to speak with me, please call me at 267-626-0231. Thank you Maria

James Y. en

Grado:

El cliente no dejó un comentario.

Kenneth G. en

Grado:

I trued using the app to rent. It was horrible. The person on site was able to help 2 people in person before I finally gave up waiting for the app and had her help.

Raymond C. en

Grado:

Everyone was helpful and act in a professional manner. It appeared that some well training was given to U Haul's employees.

Mildred D. en

Grado:

everything was great!!!!!!!

Susan P. en

Grado:

Great customer service!

Carmen N. en

Grado:

El cliente no dejó un comentario.

Carl D. en

Grado:

Hi-I called the Customer Service line directly to get recognition for Outstanding service by Brian and Priscilla! Thanks so much!

David C. en

Grado:

El cliente no dejó un comentario.

Courtney W. en

Grado:

the U-Haul experience has improve a lot.

Benjamin H. en

Grado:

El cliente no dejó un comentario.

Raymond S. en

Grado:

Brian was very good! He got me all set up with my new storage unit with no issues at all! Thanks, Ray

JOSEPH B. en

Grado:

Nothing to improve. The gentleman there was very friendly and helpful with finishing my trip in a positive conclusion.

Richard B. en

Grado:

El cliente no dejó un comentario.

Subhanu D. en

Grado:

El cliente no dejó un comentario.

Scott H. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

The location could use a few more paved parking spots.

Raquel D. en

Grado:

El cliente no dejó un comentario.

CONSTANCE W. en

Grado:

El cliente no dejó un comentario.

Chuck R. en

Grado:

El cliente no dejó un comentario.

dottie A. en

Grado:

When we went to pick up the truck at Mt Laurel, address shown above, we were told we had to go down Rt 38 to pick the truck up past ARK Road. We always pick it up at the location next to the new WAWA at 38 and Marter Ave and placed the order there also. That is much closer for us Dottie Allen 856-234-6117

Seth K. en

Grado:

We had to make several adjustments ti the rental in a very short time and everything was handled beautifully!!!

Randi H. en

Grado:

The self check process using the GPS did not work on 2 separate rentals, trying different phones, shutting them down, changing settings, etc. I was able to navigate to the place from my home, so I know the problem wasn't on my end.

Natasha M. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

christopher T. en

Grado:

El cliente no dejó un comentario.

Rachael L. en

Grado:

After my experience I wouldn't recommend UHaul at all. I was sent on a wild goose chase trying to get a truck that I reserved. When I went to pick up the truck they didn't have the truck I needed regardless of the reservation. The man stated that they dont guarantee a location just the vehicle. If that is the case then that should be something that is communicated to the consumer. I was sent to another location only for then to tell me they didn't have the truck I needed either. O was sent to another location miles away from where I needed to be. So I paid for mileage unnecessary to my actual move. Moving sucks as it is. Being sent around the Universe just to get a truck made it all the more annoying. I understand people dont bring the trucks back when they are due which causes a problem but clear communication before hand would have helped tremendously

Connor G. en

Grado:

El cliente no dejó un comentario.

john C. en

Grado:

El cliente no dejó un comentario.

Sony P. en

Grado:

Taking a truck was tough this time. i have been taking the truck from UHaul for sometime. But this time it was crazy. Asked for 3 contact details since my ID was from Arizona. Due to UHaul weblink which was not working (which i have a screen shot). i did a dropoff and the person told i have to come inperson from next time to the location or 20 $ fine. When the website was is working and the fault is from Uhaul why should a customer pay $ 20 as fine. Please do explain by call or email. i would like to understand more on this. Regards, Sony Thomas

joseph M. en

Grado:

The truck was perfect. Clean and did the job. The problem was the process of getting the truck. The website did not get the reservations. I did a multiday rental event, and was done a full day early. When I returned the truck, the store manager did not refund me for the early return, stating since I paid she could not refund me the $50 per day charge. I felt cheated and don't recommend anyone paying all up front. Just pay per day when you are done because of it.

Donna B. en

Grado:

Friendly and very helpful.

Bernadette K. en

Grado:

Well maintained. Very secure

DENIS A. en

Grado:

Was very happy with the way I was treated. Check out was fast and easy. They even helped me move a large item. The best!!8

IRENE L. en

Grado:

U haul was very convenient & a secure location for my storage & truck rental needs..I was very pleased with u haul services..

CAROL F. en

Grado:

.

CHRIS F. en

Grado:

Great

Crystal R. en

Grado:

Brian is exceptional, made my stressful moving situation much more tolerable.

jessica g. en

Grado:

Thank you

maureen m. en

Grado:

Pricilla is a pleasure. She is so helpful. The facility is clean and accessible.

MICHAEL C. en

Grado:

Very unprofessional staff. I had numerous encounters with different staff and they all seemed mad at the fact that they were at work, and they I, the customer was the source of their frustration.

stephen m. en

Grado:

Very handy location and was easy in and out. On one occasion the remote for the gate did not work, but otherwise great. I would add a few more parking spots.

michael H. en

Grado:

Was scammed out of $40 for using dumpster to throw away some old clothes and 2 small luggage bags, was given the ok to do so and was told i would not be charged and was charged anyway. Very unhappy.

Cynthia S. en

Grado:

I was told by another sales person when I signed up my month would be prorated when I left the facility. yesterday told that was not accurate information, knowing that move date would b different,

cory p. en

Grado:

I had a wonderful experience working with this facility. The truck was well maintained, and all of the employees, esp. Priscilla, between 2/27 and 2/29 were extremely kind and helpful. Thank you!

Maria L. en

Grado:

Pricilla was not friendly (other than when I signed up for the unit) There was ice at my unit over 3 occasions I was told I would be given a reimbursement when closing unit and than was told no.

John M. en

Grado:

Ryan was great help. Give him a raise

Khaliah C. en

Grado:

My experience with this facility was easy and convenient the staff was always friendly and professional. Thanks for everything!

Stephanie M. en

Grado:

Great place, help, and service

RICHARD M. en

Grado:

Pricilla was great to work with in handling my account. I will recommend this facility to all my colleagues!

charles w. en

Grado:

Very good customer service.

robert c. en

Grado:

The truck was just what I needed to get the job done. Pricing was right and service fine

Helen W. en

Grado:

Very happy with the storage unit. Little expensive.

Julie Anne S. en

Grado:

It was a very smooth move in and salesperson was helpful and pleasant. This is my second rental of a storage unit and would highly recommend U-haul! Thank you!

jean-pierre t. en

Grado:

The location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.

andrew r. en

Grado:

Priscilla is a nice woman who enjoys helping others and is quite a worker regarding the upkeep of the facility. Nice staff as well. Thank you!

stephen m. en

Grado:

Service was fine, however there was only one person working in the store on a Saturday, so it was taking a long time to wait on all of the customers.

Francis L. en

Grado:

Great customer service.

Mykael R. en

Grado:

The associate onsite asked me to come back because it was 15min before closing. We finished everything in 5min both because I started everything online and he rushed me through the rest of the process

louis s. en

Grado:

Everything went soon from start to finish

PAULA K. en

Grado:

I have been a Customer for a very long time. We just decided to downsize our household. This facility has always been clean and orderly. The Staff is extremely helpful and always welcoming

Kristen P. en

Grado:

Really convenient location and helpful staff!

RICHARD J O. en

Grado:

Having a 5x10 and raising rent $10.00 after 6 months to me is not Acceptable