Comentarios del cliente para U-Haul Moving & Storage of Houghton

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Houghton

Grado total:

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Diana w. | First Impressions |
Grado:

El cliente no dejó un comentario.

Wandajoan K.
Grado:

Truck operated like it needs steering maintenance. The wheel was loose and it pulled off to the left (tie rod). My mechanic friend drove behind me and observed the trucks loose steering.

james e. | Overall Experience |
Grado:

happy

steve G. | Overall Experience |
Grado:

Great service

steve G. | First Impressions |
Grado:

Great support and customer service p

Jasmine K. | First Impressions |
Grado:

Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!

Lindseyjo W.
Grado:

El cliente no dejó un comentario.

Mark T.
Grado:

El cliente no dejó un comentario.

Trina G.
Grado:

Efficient, friendly, helpful

Walter K.
Grado:

The staff were very friendly and knowledgeable. Excellent experience.

Marcusgerald J.
Grado:

We had great customer service. They were super friendly and helpful. Store was clean and organized. I would recommend this location to my friends for sure.

Nicholasjoseph B.
Grado:

El cliente no dejó un comentario.

Mark H.
Grado:

El cliente no dejó un comentario.

Joseph T.
Grado:

The Atlantic Mine U-Haul is the best rental site in the Copper Country. great helpful staff and a great assortment of moving supplies and accessories. Joe T.

Darrel K.
Grado:

I have used several times in last few years and have nothing bad to say. I have always been treated with courteous people and informative as well as helpful. I'm sure I will use UHaul again in the future. This so much.

John G.
Grado:

Keep trailers shoveled out and brushed off of snow

Williamiver D.
Grado:

El cliente no dejó un comentario.

Brad R.
Grado:

Easier to have a full tank of gas to start.

Andrew W.
Grado:

El cliente no dejó un comentario.

Richard R.
Grado:

El cliente no dejó un comentario.

Paul L.
Grado:

El cliente no dejó un comentario.

JONATHAN S.
Grado:

The guy working had another customer who was taking. Very long time to resolve an issue. I waited for a bit and the dropped the key in the drop box and left. The equipment return feature on the U-Haul app didn’t work.

Tyler M.
Grado:

You guys were fast and had wonderful customer service. Thanks again!

Raimijohn W.
Grado:

Great to work with

James E.
Grado:

El cliente no dejó un comentario.

Mark G.
Grado:

El cliente no dejó un comentario.

Tonymark J.
Grado:

El cliente no dejó un comentario.

Tammy M.
Grado:

Nothing all was perfect

Richard R.
Grado:

Great staff, very knowledgeable

Peter B.
Grado:

El cliente no dejó un comentario.

Logan C.
Grado:

Everything was fantastic! The whole experience at this location was great. The staff was friendly and fast. The trailer I rented was clean and well maintained. 5/5 highly recommend.

Russelljay P.
Grado:

It was raining the whole drive and once I arrived at my destiination and opened the door water spilled all over my stuff.

Barry B.
Grado:

The person I delt with was very good. U Haul provided a solution to very bad situation that occurred to me. My auto accident happened very far away from home. The gas miles on the 15 ft truck was bad for me. But if I were moving items locally I would use U Haul.

John N.
Grado:

The 2 gentlemen that were there were extremely helpful making sure I was fitted with my exact needs

kerry B.
Grado:

The U-Haul software SUCKS!!! Both the pick up and drop off locations had difficulty withe the software. The software doesn't work either. I rented items on Sep 28th for 7 days and it said I had to return them Oct 2nd...that is NOT 7 days...your software is busted!!! If it weren't for Ben at the pick up location and Karen at the drop off location, I'd never use U-Haul again!

Richard R.
Grado:

Everything went really well.

Toivo S. | Overall Experience |
Grado:

clean, available, secure, staff friendly and helpful

Anthony B. | Overall Experience |
Grado:

Friendly and helpful staff. Highly recommended!

KRIS W. | Overall Experience |
Grado:

👍

Michaelarthur G.
Grado:

Nothing

courtney S.
Grado:

Amazing experience. Really kind and patient. Explained everything. Super helpful. They didn’t have the car transport when I asked about one, but within 48 hours they had one after driving to Green Bay to pick one up. Would definitely use them again!

NICHOLE M. | Overall Experience |
Grado:

Very easy to load and unload our thing staff was very nice and helpful

Travis P.
Grado:

El cliente no dejó un comentario.

Amymae S.
Grado:

El cliente no dejó un comentario.

Matthew S.
Grado:

Awesome service. Just recently had a mix up and was sent to the other uhaul across town. I needed a car hauler after hours and called the office to see if they would stay open an extra hr or more just so I could rent a trailer. Sandie was in the office and was more than willing to help me. If she would not have stayed I would have been in for a horrible night and would have had to find a hotel and wait until store opening the next morning. Outstanding customer service. This is what going the extra mile is all about. We need more businesses with this mentality. Thanks again, Sandie. You really helped me out.

Eric N.
Grado:

The practice of photographing my drivers license is disturbing, creates a potential for identity theft

ruth m. | First Impressions |
Grado:

Appreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!

Jameswayne L.
Grado:

Uhaul in atlantic mine did a great job.

Sherrie V.
Grado:

El cliente no dejó un comentario.

mary M.
Grado:

El cliente no dejó un comentario.

anthony A.
Grado:

Superb customer support. Very friendly and helpful. Thank you.

KATHERINE C.
Grado:

El cliente no dejó un comentario.

Gary D.
Grado:

El cliente no dejó un comentario.

Ben J.
Grado:

Did a great job and very helpful

Bonnie G.
Grado:

As someone new to renting a uhaul I didn’t know to ask about a lift or ramp for the truck. It would of helped if someone had mentioned it to me. I was very impressed with the great customer service. They were very helpful and patient With all of my questions . I just wanted to say thanks for all your help ??

Cathrynann B.
Grado:

El cliente no dejó un comentario.

James W. | Overall Experience |
Grado:

NA

Friederikegertru G.
Grado:

All very professionally handled!

Ulrich S.
Grado:

Great service, friendly and helpful staff, efficient process for pick-up and return, good location - thank you very much. The rental truck was brandnew which was great. Will rent there again.

Nicholasjoseph B.
Grado:

El cliente no dejó un comentario.

Michael D.
Grado:

More tootsie rolls!

Robert C.
Grado:

Nothing, actually. The manager and staff were fair, courteous, and helpful.

PAUL A. | Overall Experience |
Grado:

Well maintained and well lit

James P. | Overall Experience |
Grado:

outstanding personnel in Jolene and Lisa

Nealjohn H.
Grado:

El cliente no dejó un comentario.

Silvia C. | Overall Experience |
Grado:

Every one was helpful & friendly . Thank you

Michaelfrancis Y.
Grado:

The staff were very friendly and helpful.

Karen L.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

El cliente no dejó un comentario.

Leonita S.
Grado:

El cliente no dejó un comentario.

joe T.
Grado:

Great people - great location

Terrence P.
Grado:

El cliente no dejó un comentario.

Nicholasscott S.
Grado:

El cliente no dejó un comentario.

Jennifer B. | Overall Experience |
Grado:

Several storage units had damage from water spring 2019. I only used the unit for 9 months, long enough for severe damage to irreplaceable items. Renters insurance will not cover. Black mold too.

Rachellekirstin M.
Grado:

Company was very helpful and friendly. Great equipment. But .79 a mile on top of the reg charge for use of a pickup is absolutely insane. At that cost there is no way I'll rent again. Almost double the federal standard. But the company itself was very good

John B.
Grado:

great place awesome to work with!

nancy s. | Overall Experience |
Grado:

Thanks

TRACY H.
Grado:

I made a reservation for a truck, tow dolly, and other moving equipment (appliance dolly, pads, etc.), and when I did the early check in, I paid most of my balance. At the last minute, my order was divided between 2 locations which messed up being able to view online my complete reservation. I was only able to view the tow dolly.

Ron B.
Grado:

Jolene, Robert and the new gentleman whose name we didn't get were all very good.

Ming H.
Grado:

El cliente no dejó un comentario.

Yu W.
Grado:

El cliente no dejó un comentario.

Carl A.
Grado:

El cliente no dejó un comentario.

Tony D.
Grado:

El cliente no dejó un comentario.

Amy T. | Overall Experience |
Grado:

Standing water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga

dan M.
Grado:

El cliente no dejó un comentario.

ROBERT V.
Grado:

El cliente no dejó un comentario.

Brandon C.
Grado:

So. We had a ton of problems that day. The computer wouldnt take my card, the card then got double charged. We got done with that moved everything, and then something had gone awry with the mileage and the system said i drove more than 20k miles in less than 10 hours that i had it. They were super helpful, got it all sorted it, and were extremely sentimental to this computer shenanigans.

nicole L.
Grado:

El cliente no dejó un comentario.

Airen C.
Grado:

Thank you for all your help and assistance!

Jeremy L.
Grado:

I did the check in online and it still took over a half hour to complete the dispatch. I still needed to acknowledge the same things I declined on the online check in process. I expected the process to be a lot smoother and quicker. However the staff was very helpful and did a very good job.

David T.
Grado:

Great staff. Very friendly.

Applewood R. | First Impressions |
Grado:

Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

jeff P.
Grado:

El cliente no dejó un comentario.

Michael W. | Overall Experience |
Grado:

Excellent experience Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU. Move out went exactly like I was told

tammy T.
Grado:

I have recently rented a storage unit and a U-Haul truck. Two different visits. Both times were good experiences. The people working were quick, efficient and very helpful. I would definitely use their services again. Thank you for helping during a stressful time.

Linda R.
Grado:

I was not informed of the mileage requirements and restrictions when I picked up the equipment. For a small vehicle, the gas mileage was horrible.

Charles E.
Grado:

Service was excellent, continue the great customer care.

TODD A. | Overall Experience |
Grado:

Always friendly staff that is willing to help you. I have had no problems.

Shaun B.
Grado:

The new picture-based approval for checking the equipment for damage is difficult to use as the images aren't very high resolution (so zooming in doesn't help) and it's hard to make anything out on a small phone screen. Aside from that, it went fine.

howard J.
Grado:

El cliente no dejó un comentario.

Adam K. | First Impressions |
Grado:

The staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.

Larry N. | First Impressions |
Grado:

What a great team. Professional and courteous, would definitely use them again.

Mark B.
Grado:

Each of the two times I rented a car hauler, the computer information had to be entered twice and there was a delay in the rental (only an extra 10+ minutes) because the system was messed up. Maybe it was the operator. But it took a little longer than it should have. Other than that, friendly staff, clean location.

andrea r. | First Impressions |
Grado:

I was taken care of right away when I walked in. Friendly staff, highly recommend.

Jeremy B.
Grado:

Perhaps the best experience I ever had renting a u haul truck. Kudos to this location!!!

Mike W.
Grado:

I was charged 24hr price for a truck I could only use 8hrs, and when I returned it the price was $10 more then I was originally quoted. I did not use any of the extra rental equip, i returned with proper qas level. When questiined the guy couldn't figure out why and I was tild that was just how much it is.

mark k. | First Impressions |
Grado:

U-Haul staff was friendly and very helpful.

Richard K.
Grado:

El cliente no dejó un comentario.

MARK B.
Grado:

El cliente no dejó un comentario.

Charles E. | First Impressions |
Grado:

Service was excellent, very helpful.

Stephanie W. | Overall Experience |
Grado:

Wonderful transaction

mark J.
Grado:

El cliente no dejó un comentario.

JONATHAN W.
Grado:

Very helpful staff.

Lynn M.
Grado:

El cliente no dejó un comentario.

Francis G.
Grado:

El cliente no dejó un comentario.

Stephanie W. | Overall Experience |
Grado:

Everything was great

phillip S.
Grado:

Great friendly staff

Amanda D.
Grado:

Just awful throughout the whole process. Very disappointed.

jeff L.
Grado:

running lights did not work.

todd b. | Overall Experience |
Grado:

These guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!

PETER K.
Grado:

I usually suspect surveys and associated good comments, but. Very genuine & likeable people at this location.

Jake M. | Overall Experience |
Grado:

Please have them plow snow more often.

Doug H. | Overall Experience |
Grado:

This unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again. Doug

scott Z.
Grado:

El cliente no dejó un comentario.

Lisa K. | Overall Experience |
Grado:

Awesome.

Robert B.
Grado:

El cliente no dejó un comentario.

Wes F. | Overall Experience |
Grado:

Great staff, great experience. I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality. Wes

Lisa K. | First Impressions |
Grado:

The guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!

ken v. | Overall Experience |
Grado:

Good job folks

STEPHANIE C. | Overall Experience |
Grado:

I moved out on 11/30/18. The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.

George G.
Grado:

Everything as expected. Honest and friendly service. Thank you Robert!!!!!

Cody R.
Grado:

Everything was great. Very helpful, friendly and outgoing!

Zion S.
Grado:

El cliente no dejó un comentario.

cindy M.
Grado:

Truck was not very good on snow covered roads- kind of scary.

wayne G.
Grado:

El cliente no dejó un comentario.

Monica G. | Overall Experience |
Grado:

Fantastic staff and customer service..

Patrick V. | Reservación |
Grado:

Great experience. Nothing else to add.

richard v. | Overall Experience |
Grado:

All great!

dick s. | Overall Experience |
Grado:

The unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.

Stephen D. | Overall Experience |
Grado:

above covers everything

Ryan N. | Overall Experience |
Grado:

Great experience. Staff very friendly and eager to help.

john b. | Overall Experience |
Grado:

Awesome!

Kristine D. | Overall Experience |
Grado:

There was water on floor but the provided a pallet to place items on.

SUZANNE R. | Overall Experience |
Grado:

easy access and clean

Cari l. | Overall Experience |
Grado:

I got another lien letter. Please close this account.

Pete D. | Overall Experience |
Grado:

What can be said, Facility was very clean and the staff went above and beyond to help me out. The staff should be commended for their great job.

JAMES M. | Overall Experience |
Grado:

I was very satisfied with my experience...

Bonnie H. | Overall Experience |
Grado:

Clean unit, but there are cheaper options in town. Winter was a problem because they do not keep doors clear of ice, so had to chop my way to the door.

Robert H. | Overall Experience |
Grado:

None

mike w. | Overall Experience |
Grado:

No issues, everything went exactly as I was told. Excellent experience and I would definitely use this facility again if the need arose.

No reviews have been submitted for this location.

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