Comentarios del cliente para U-Haul Moving & Storage of Great Falls

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Great Falls

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David S. en

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El cliente no dejó un comentario.

Laura S. en

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El cliente no dejó un comentario.

Stephen K. en

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Professional staff and trailer worked perfectly.

Ronald S. en

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El cliente no dejó un comentario.

Greg H. en

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El cliente no dejó un comentario.

Ines B. en

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Everything went smoothly from picking up the truck to moving. Thank you Travis Smith for making my move so much easier. I would recommend this U-haul location to everyone who is moving.

Steven R. en

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El cliente no dejó un comentario.

Randy P. en

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El cliente no dejó un comentario.

Michelle S. en

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El cliente no dejó un comentario.

kori U. en

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El cliente no dejó un comentario.

jong hoon S. en

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El cliente no dejó un comentario.

Jonathon T. en

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El cliente no dejó un comentario.

Laureen F. en

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El cliente no dejó un comentario.

Gerald O. en

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The person made sure everything was hooked up correctly and the process for checking out went quickly and smoothly. I had no problems with the trailer.

Robert S. en

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El cliente no dejó un comentario.

Donald N. en

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El cliente no dejó un comentario.

Darlene C. en

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El cliente no dejó un comentario.

Victoria R. en

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Loved how this was an actual uhaul place

Richard C. en

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El cliente no dejó un comentario.

Roger K. en

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El cliente no dejó un comentario.

Jeffery H. en

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El cliente no dejó un comentario.

mike Y. en

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El cliente no dejó un comentario.

James B. en

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El cliente no dejó un comentario.

Kent S. en

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Some service center lady called and said they did not have the trailer I reserved. Totally worthless at problem solving, we got into it and she cancelled my reservation. Had to start over, she needs to be fired.

Jessica W. en

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Tammy was very nice and very helpful she has very excellent customer service she is a wonderful lady

William R. en

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El cliente no dejó un comentario.

Michael H. en

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Justin was great, it's a fast, efficient, system I like the email confirmations and you can use your phone to check vehicle back in.

Christy S. en

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El cliente no dejó un comentario.

Sarah R. en

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El cliente no dejó un comentario.

Petey D. en

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Poor Customer service, unwilling to assist me as a customer, lack of understanding for me as a customer, unsupportive and reasonable, liers, wont help in unfair charge on my account because they felt it was not their responsibility to inform me of the fees, and just an all around poor attitude. I hated my service and experience at this location and may not use uhaul again.

Elizabeth W. en

Grado:

I would never go back to this location again. In fact, I cancelled my contract with this location and went to another. The ineptness of this facility cost me two days of rental, a day in a hotel, three hitches, and a delay of a day leaving Great Falls prior to a freak snow storm. Not only was the 6 x 12 too large for my Subaru, but I had to replace the hitch three times before I could actually tow a trailer - which the facility charged me for. I only learned about the hitch problem after I had already loaded the trailer and the whole hitch was on the ground. When I went back to the U Haul with photos of the problem, I begged for them to help me as I was stuck in my Mother's driveway with no way to bring the trailer back. One employee took pity on me and brought a jack to lift the hitch so we could unload the trailer, but he was reprimanded by the Manager for helping me at all. The hitch that the employee brought did not fit so he could not do any more than jack up the trailer from my car and leave it on a jack. When I went back to the facility with him, the one other employee had no idea why it would not fit. I stood there for nearly two hours while he helped other customers waiting for him to try to figure it out. It was nearly closing when the Manager from the other facility across town stopped by to get some equipment. The employees there asked him to help me (even though it was not his facility) because they had no idea what to do. He was able to figure out I needed an extension, pulled the parts I needed and even paid for them. If he hadn't shown up, I would still be in Great Falls, stuck in my Mother's driveway. The location is severely understaffed and the staff there do not know what they are doing, including the Manager. The Manager was the one who recommended the trailer and who hooked up the trailer that she had no idea was too big and she also installed the wrong hitch for my car. When I finally unloaded the trailer and brought it back to the facility, the Manager did not ever apologize. Instead she said the specs said that my Subaru had the capacity, so it wasn't her problem if that wasn't the case, and she had no idea what hitch I would need. Instead of apologizing, she said her employee never should have helped me, and it wasn't their problem. That is when I told her I had no trust in her facility. She then charged me for two days even though I told her that the only reason I had it for two days was because the trailer and hitch were wrong. She just stared at me and said there was nothing she could do. I was in Great Falls because my father had died. I had to move my mother into an Assisted Living facility and get her house ready for the market. I was beyond distraught and was hoping for assistance. If it wasn't for the Manager at the other facility, I would never use U Haul again. He reduced his price to assist me and he got me on the road in record time. I owe him a huge debt of gratitude.

David S. en

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El cliente no dejó un comentario.

Heather T. en

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Make the appropriate reservations according to what the customer asks for

MARTIN E. en

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Arrived at 7 am. Mgr didn't open door until 7:08am.

Jane S. en

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El cliente no dejó un comentario.

Marlee S. en

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I was told I made my reservation at the wrong location, and that location did not have the size truck I needed. I was told to drive clear across town to the other location. When I got there I was told the first location did have the right size and was told to drive back across town. I was given the correct truck after I drove back to the original location. This all took an hour, which put I was behind schedule.

James D. en

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The lady who helped me was friendly and professional

Robert H. en

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Drop off went very well.

mary j J. en

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El cliente no dejó un comentario.