Comentarios del cliente para U-Haul Moving & Storage of E Ridge

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of E Ridge

Grado total:

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JOSEPH L. en

Grado:

El cliente no dejó un comentario.

almeda H. en

Grado:

employee waiting on me did a good job

Scott M. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

El cliente no dejó un comentario.

Gary S. en

Grado:

El cliente no dejó un comentario.

STEVE E. en

Grado:

Two thumbs up!

Gabriel B. en

Grado:

Helpful service, and courteous..

Zackary L. en

Grado:

This location was great, very nice and great people, clean truck. Only issue is that when I drove off the truck had a bad bad bad pull to the left when you apply the brakes. Me being a mechanic , this was something I can just deal with, due to me really needing the truck to move. But would be very unsafe for the next driver. I told them that the truck needs to go to the shop and the man that was there was going to not let anyone drive until it was looked at. Best advice I can give, after all the inspection is done, someone should take the car for a spin and check on these things. Safety first , not last! Over all good company .

Khadija T. en

Grado:

Improve customer service

William W. en

Grado:

El cliente no dejó un comentario.

Vicki N. en

Grado:

Trailer was returned 16:00 09/28 but was not cleared until the next day and I got a text wanting to know when I was going to return the equipment. Caused some concerns and 2 long phone calls before it was cleared. But I have used this facility many times and will again.

Christy J. en

Grado:

I made reservations for the truck 1 week ahead of time when I arrived they were not sure if they had a truck and told me it might be at another location but my verification was at this place. I reserved the truck for 12 hours 9am until 9pm and was told that I needed to bring the truck back by 7pm before they closed or I would be charged $20 more dollars . I’ve rented 4 times in a year from this location and was never told this until this time . He wasn’t friendly at all and after reserving the truck ahead of time was hoping to get in and out quickly but it still took 20 min to verify info and get the truck . I brought the truck back before they closed and the girl was very nice but I will be going else where to rent from now on the guy we started out with made it a bad experience. Customer service means a lot to me and first impressions.

Kristen H. en

Grado:

everything was set up to expedite my next move without hesitation; thanks for the boxes, wrap and tape being available, as well as options for slightly used boxes for free!

Nancy H. en

Grado:

I had to wait in the vehicle too long before an attendant came out to inspect the vehicle. Came close to pushing me into another day's rental. I did NOT receive a receipt. I was told he would e-mail me. I have NOT received it.

charles N. en

Grado:

El cliente no dejó un comentario.

Jimmy V. en

Grado:

El cliente no dejó un comentario.

Patsy S. en

Grado:

El cliente no dejó un comentario.

Jeffry N. en

Grado:

My experience here wasn’t terrible, however, the lack of communication between your U-Haul locations and customer service is very poor. I normally use the Cannon Self Storage location on Hwy 58. The truck that I always use needed repair and was sent to your East Ridge location for repair. There was not a replacement truck at Cannon Self storage for my reservation so I was asked to use the East Ridge location for pick up and return the truck to Cannon Self storage. The East Ridge office was not aware of that request and they sent the truck to Knoxville on a rental. They did have a truck to accommodate my reservation from their location but they would not allow me to return it to Cannon Self storage. Matt, at Cannon Self Storage allowed me to return it there and said he would work out the logistics to get it back to the East Ridge office and not charge me the additional mileage. I rent from U-Haul on a monthly basis from the Cannon location and Matt has always been extremely helpful and efficient. Though he is not a U-Haul employee, he exemplifies the Win/Win Customer Service attitude that I don’t get when I use a U-Haul Corporate location. To answer your question, What can we do to improve for the next customer? For the loyal customers, like myself who rent frequently, Be willing to move a truck to the customer’s preferred pick-up location, allow the customer to drop it at their preferred location if they have to pick up somewhere else because of availability, or give credit for the extra mileage incurred in having to go to another pick-up location.

Bettina J. en

Grado:

Cab of truck was dirty. Waited over an hour to get truck as computers were down. Had reservation at another facility but location was closed when I arrived. Overall experience was not favorable.

Laura K. en

Grado:

The van that I rented smelled STRONGLY of cigarettes and there were dead roach bugs in the cup holders. Once I arrived to the location to pick up the items that we needed to transport, we found several live roaches crawling around.

Sarah W. en

Grado:

El cliente no dejó un comentario.

Cheryl H. en

Grado:

would advise doing a walk around the truck to check for things that are there, before the truck leaves the lot. that way, I will not be accused of doing something I did not do to the truck.

Harold C. en

Grado:

El cliente no dejó un comentario.

Graig G. en

Grado:

Needed more help checking people in bc there was 1 person working and 6 people in line waiting. Took 35 mins for me to get checked in.

mike G. en

Grado:

El cliente no dejó un comentario.

dan G. en

Grado:

El cliente no dejó un comentario.

Suzanne B. en

Grado:

El cliente no dejó un comentario.

eric T. en

Grado:

El cliente no dejó un comentario.

LARRY W. en

Grado:

i got charged a fee because the personel here incorrectly listed the wrong drop off location!! even after I corrected her 3 times! then was told I could drop off anywhere??? yeh right! Decatur location didn't think so and charged me a fee?? Not happy at all!!!

Michael L. en

Grado:

El cliente no dejó un comentario.

debbie L. en

Grado:

El cliente no dejó un comentario.

Carol T. en

Grado:

Very easy to work with. I was on the phone struggling with other services related to the move and they just worked around it and didn't complain or try to interrupt me. Truck worked great was able to check in and out with no problem.

Marty W. en

Grado:

Overall the people at this location are great and easy to work with.

Kenneth M. en

Grado:

El cliente no dejó un comentario.

George A. en

Grado:

Everything was satisfactory, I did however discuss some apparent mechanical conditions with the manager, He said I was the first to bring them to his attention,

CHRIS S. en

Grado:

El cliente no dejó un comentario.

NORMAN R. en

Grado:

El cliente no dejó un comentario.

Julie R. en

Grado:

El cliente no dejó un comentario.

Valerie L. en

Grado:

El cliente no dejó un comentario.

larry C. en

Grado:

El cliente no dejó un comentario.

Pamela G. en

Grado:

El cliente no dejó un comentario.

Edward C. en

Grado:

The pickup truck was full of cigarette snooker not good .you should charge the previous customer extra money.

Samuel C. en

Grado:

El cliente no dejó un comentario.

CHRIS G. en

Grado:

El cliente no dejó un comentario.

Jackie J. en

Grado:

We originally booked a truck rental for 800am on Saturday August 24, when we got to the location, there was a note on the door CLOSED CALL THE 800 number. I called and the customer service representative was so helpful. ??. She took care of us ! We went to a U-Haul location and they were so professional ! We rented the truck and got our daughter moved. I think the places that can’t honor the reservations made in advance shouldn’t have U-Haul rentals ! There was another couple there also that had to change their plans. :). Thank you. Amy Jernigan.

Joshua J. en

Grado:

El cliente no dejó un comentario.

Tamatha T. en

Grado:

El cliente no dejó un comentario.

Kimberly A. en

Grado:

The gentlemen who helped us while we were there was over the top amazing. Helpful and as southern hospitality at its finest. Thanked us for choosing his location to service our needs.

Wayne W. en

Grado:

Customer service was great at pick up but the drop off was the rudest I've ever experienced and we've rented from this location multiple times. Truck was worn out but servee its purpose.

THOMAS W. en

Grado:

El cliente no dejó un comentario.

Hunter F. en

Grado:

El cliente no dejó un comentario.

Elizabeth F. en

Grado:

Very helpful with the car hauler that had not been issued to me. The manager went above and beyond to fix the problem.

Joyce S. en

Grado:

Tie down straps would bea great addition to the motorcycle trailer.

Marvin W. en

Grado:

The U-haul personnel did a great job - trailer was prefect!

Maximus P. en

Grado:

The staff was friendly and helpful, as always. Thanks for your help!

Mary R. en

Grado:

El cliente no dejó un comentario.

Bryan D. en

Grado:

El cliente no dejó un comentario.

Donald Y. en

Grado:

The steering wheel had a lot of play in it if I were going long distance I would not be a very happy man

Michael K. en

Grado:

The pre check-in was awesome, literally walked in and within 10 minutes I was hooked up and on my way! 5 STARS!

jose R. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

Took way too Long. I completed everything online and still took 45 minutes. I had to help hitch up the trailer. She did it wrong, thankfully I had to help her and pointed the fact that the hitch wasn’t correct. After over 30 mins I was hitched and leaving and just needed my dolly. They didn’t have one, so I had to again wait while that got worked out.

Howard C. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

Matthew C. en

Grado:

El cliente no dejó un comentario.

Samantha R. en

Grado:

I am a small woman and I ordered a dolly with my truck. instead of calling me and telling me that they did not have it they waited until the day of the rental (7:30a) that morning to tell me they did not have one. It made my move aweful. I had to go find a dolly and I moved late. I had to stay up all night moving and then the next day. I wish they could have been more informed. Then when I returned the truck someone tried to say I damaged the tip of the top and it was not covered by the insurance i purchased.

Cheri H. en

Grado:

The employees were very nice and friendly. It was an easy experience.

shawn S. en

Grado:

El cliente no dejó un comentario.

Pony B. en

Grado:

The only problem we had was one chain was not secure and we ended up happened to purchase a carabiner to bring home a vehicle. Other than that it was a overall excellent experience.

Jennifer D. en

Grado:

Equipment was clean and we didn't have any issues but the entire truck reeked of cigarette smoke. I didn't like having to load all of personal possessions into an ashtray on wheels. The girl that waited on me when we picked up was extremely friendly and nice.

Michael Y. en

Grado:

Pick-up was easy. Location was easy to get to.

Debbie A. en

Grado:

Don't make them wait so long to get their $100.00 refund from a depost

Gregory B. en

Grado:

Was ignored by owner and staff for 5 minutes while they tried to convince another customer to go to a different location for a hitch install. I was not even acknowledged

Joseph S. en

Grado:

El cliente no dejó un comentario.

Cynthia P. en

Grado:

Very nice and professional service

Nathan F. en

Grado:

The guys at this location were over-stocked with rental trailers, but they took mine with courtesy and a positive attitude.

Jeff K. en

Grado:

Second week in a row to drop off here and they were very helpful!

William V. en

Grado:

El cliente no dejó un comentario.

harold M. en

Grado:

400 dollar bill just to go to Cleveland. Will never come back. Guy said i had it through the weekend. I had one day. Sign says 31.99 thats a joke

Lamar G. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

Both guys working there were extremely helpful and courteous. We used this location in 2005, and we will make sure we use it again in the near future when we move. At a hectic time the customer service guys were very nice and had best attitudes! That's an extra plus to me!!! The only thing I would suggest would be to get direction signs so you would know where to enter and exit. But otherwise it was a very pleasant experience!!??????

ed S. en

Grado:

El cliente no dejó un comentario.

RENEE M. en

Grado:

Don't do business with these people. Untrained young people. Beware because these people will double bill you a week after you paid in full then blame it on your bank as a reservation fee. They'll swear it wasn't them. Bank said it's bogus and would never extract money with a merchants name attached. Use another company folks.

misty T. en

Grado:

Christy Hall was the best she was so nice and helpful.

JONATHAN M. en

Grado:

Two guys immediately came to help me as soon as I arrived. They were friendly and got the trailer disconnected from my vehicle in very short order. Two thumbs up!

Russell R. en

Grado:

El cliente no dejó un comentario.

varonzia H. en

Grado:

More good help like this location is what your Ft Pierce location needs.

Don C. en

Grado:

El cliente no dejó un comentario.

Linden M. en

Grado:

The customer service was not particularly well informed or attentive.

Rick T. en

Grado:

El cliente no dejó un comentario.

Phedre W. en

Grado:

The customer service was great.

J D S. en

Grado:

El cliente no dejó un comentario.

Jeremy W. en

Grado:

I was over charged. They charged us for using a utility dolly when we did not, the seal was never broken. We rented the appliance dolly because all we had to move was furniture and appliances, all boxes had been moved prior to renting the UHaul. I have called the store multiple times and sat on hold for more than 2 hours, collectively. I have yet to get to speak with a person. I would appreciate a phone call and my card refunded.

DENA F. en

Grado:

El cliente no dejó un comentario.

art F. en

Grado:

Sam did a great job in helping us get our tow dolly hooked up. These guys were all very professional!

Cherena D. en

Grado:

They are always professional and friendly

Joe S. en

Grado:

Friendly, competent team - overall excellent experience. Very quick check-in process

Gail M. en

Grado:

Not friendly, did they know there jobs..yes...would I go back their....no. not a pleasant atmosphere.

Justin W. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

The man there was not a people person at all. Never smiled or even wanted to talk. Made me feel uncomfortable also wanted to charge me 25 dollars to put a peace of wood in the trash

cynthia w. en

Grado:

good servicemen