Comentarios del cliente para U-Haul Moving & Storage of Anchorage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Anchorage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

brooke s. en

Grado:

Excellent customer service

Steven M. en

Grado:

Replace Adam! He’s a dick

Steffen S. en

Grado:

El cliente no dejó un comentario.

Grace F. en

Grado:

El cliente no dejó un comentario.

Suzanne Duncan M F. en

Grado:

THEY WERE VERY HELPFUL AS MY BOOKING WAS A LITTLE COMPLICATED, BUT THE REP STAYED WITH ME ON THE LINE IN THE FREEZING DARK PARKING LOT UNTIL IT WAS FIGURED OUT AND THE CODE WAS RELEASED SO I COULD DRIVE 3 MORE HOURS UP INTO THE WILDS OF ALASKA! THXXX, GOOD JOB OVERALL AFTER THE FIRST HICCUP! I WILL RENT AGAIN FOR SURE!

David M. en

Grado:

El cliente no dejó un comentario.

Violet W. en

Grado:

Nothing to improve all excellent

Jeffrey F. en

Grado:

El cliente no dejó un comentario.

Jerry P. en

Grado:

El cliente no dejó un comentario.

Tianna M. en

Grado:

El cliente no dejó un comentario.

Fawn T. en

Grado:

El cliente no dejó un comentario.

Analy H. en

Grado:

El cliente no dejó un comentario.

Brenda V. en

Grado:

Raymond was very helpful and kind.

Kelsey L. en

Grado:

When I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Joseph G. en

Grado:

Worst customer service I have ever dealt with. Two different times. I will be recommending anyone avoid this location as much as possible as it is very poorly ran.

Danielle M. en

Grado:

I reserved a small 10’ truck for 3 days from the Boniface location and only drove 43 miles. On the morning of the rental pick up I received a call from Uhaul asking if I was given a 50 mile credit could I return the truck to the Old Seward location instead. I happily agreed to accommodate. I originally started out with an online virtual rental to speed up the pick up process but it failed on two attempts so we had to go into the store physically. Computer issue/failure #1 The attendant working and Veronica the manager were very nice and helpful. However, the system kept incorrectly charging us for a one day rental causing the roughly $70 charge to come out to almost $300. Veronica spent some time on the phone, I assume with corporate to get them to manually adjust the rate correctly. After an hour sitting there they were able to fix it to just over $40. By this time it is almost 6pm and pitch black outside and the attendant had already pulled the truck up and left it running. It was rented to us with less than 1/4 tank of gas. Knowing at this point we are in a hurry to get where we need to be, Veronica apologizes for how long it all took and that the gas was so low and said if returned with 1/4 tank it would be ok. And she sent us on her way and no one accompanied us to the truck or mentioned any kind of walkthrough done physically and no mention to look for a link in text messages to upload pictures of damages, which would have been difficult to do since it was now almost 6pm and it was now pitch dark outside. And how about those that don’t have reliable phones/service?? None of this was mentioned and I didn’t get any text message. I assume computer issue failure #2! While using the vehicle we only loaded with boxes of tshirts and drove straight to Eagle River for our fundraising youth basketball tournament and parked the truck for two nights in a wide open well-lit parking lot where it didn’t move again until we went to return it. It was returned with more gas then given to us to start as well as an hour earlier than required. After the return we received an email that we were charged $275 for damages that there is absolutely no way occurred from us! Spoke with Jasmine, assistant manager at Old Seward store and explained my whole scenario and that there was no way any damages occurred from us! She was very rude and dismissive and explained that I should have Received a link to upload pictures of damages and verify. But this was the first and only time I had heard of receiving a link which I explained. She said well, there’s nothing she can do if I didn’t click on the link to verify no damages. No apology or acceptance from her on Uhaul’s responsibility to customer service and ensuring the customer understands the process and the consequences if the process is not followed. I am just left to pay for damages that I did not do! I’m also left with having to take even more time out of my schedule to talk to people who are not helpful and will have

Sydney L. en

Grado:

I used the online reservation/pickup site. It was easy & fast! Only had to go inside for the key!

Thomas M. en

Grado:

El cliente no dejó un comentario.

Karl M. en

Grado:

I returned the van on Sunday , being charged until Wednesday and for extra miles, and gas. After spending 2 hours on the phone yesterday I’m still waiting for a manager to get back to me about fixing this problem

Jennifer B. en

Grado:

Great service, so glad it’s in Anchorage now!

Robert D. en

Grado:

El cliente no dejó un comentario.

DIANE S. en

Grado:

Steering wheel locked up, could not start vehicle. No answer when calling location for assistance.

Jon K. en

Grado:

The truck ran like crap. It was pushing 5K Rpm before it would switch gears. Then when coming to a stop it would hard shift and cause the vehicle to lurch forward. Also the cab of the truck had coffee spilled on the dash and reeked like tobacco, judging by the dozens of cigarette burns in the window. Luckily i only needed this vehicle to make a dump run. If i had to take this thing across country i would have certainly requested a different truck. Maybe consider getting rid of the trucks when they are old. This truck was a 2008 with 146k miles on it and it ran like it had 400k miles...

William S. en

Grado:

I rented a van which was excellent, clean and well maintained. Then I used a 17' truck . while the back was clean, the cab was dirty and engine was halting. It is an older vehicle . But it worked OK.

Daniel B. en

Grado:

El cliente no dejó un comentario.

GARY L. en

Grado:

nothing

Donna C. en

Grado:

El cliente no dejó un comentario.

Aaron J. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

1. Hire more full-time employees to help decrease customers’ wait time in line. 2. Waited approx 40-50 minutes to get a truck. There were only four customers in the store for assistance at the time. 3. Clean all vehicles inside AND outside. 4. Encourage employees to acknowledge customers’ presence while customers are waiting for assistance.

SARA R. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Kam S. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

The workers were very nice and helpful. But they were very short handed, therefore taking a very long time to rental and receive/leave with my rental.

Lawrence A. en

Grado:

The workers there were all great. The best experience I've had there. Quick and easy.

John J. en

Grado:

El cliente no dejó un comentario.

lisa F. en

Grado:

Had difficulties with online order but customer services were superb! Very friendly staff!

Scott L. en

Grado:

Excellent Customer Service by agents

Brian B. en

Grado:

El cliente no dejó un comentario.

Janis C. en

Grado:

El cliente no dejó un comentario.

Asoovailoa T. en

Grado:

Need more people to bring equipment up and check equipment in so there's no more waiting for equipment to check out or check in. Especially people like me that likes to pay cash.

Anthony C. en

Grado:

Wonderful customer service and help made this so easy

Clinton J. en

Grado:

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

carrol a. en

Grado:

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

Christie L. en

Grado:

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Jamed T. en

Grado:

new to Anchorage ,thanks to everyone

Troy G. en

Grado:

Great place and staff was always understanding

andrew r. en

Grado:

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

Brooklyn T. en

Grado:

Great all around

JUSTIN D. en

Grado:

Staff was quick to help resolve issues

daniel c. en

Grado:

Thank you for your service!

Tiffany D. en

Grado:

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Margie M. en

Grado:

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Scott k. en

Grado:

🤪🤔😬🤐

Valerie r. en

Grado:

The facility was clean and the service was excellent.

LARRY H. en

Grado:

Thank you

Ryan R. en

Grado:

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Frances R. en

Grado:

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Judith F. en

Grado:

Quick friendly service.

Glenn K. en

Grado:

Great staff thank you guys for everything

Kimbra M. en

Grado:

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kerry T. en

Grado:

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Mark N. en

Grado:

Great experience

William M. en

Grado:

N/A

SUZANNE W. en

Grado:

Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

William M. en

Grado:

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

Ann A. en

Grado:

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

teresa c. en

Grado:

Nice place. Done with my remodel. Will use again if needed

SHENAE F. en

Grado:

Employees are very difficult. More training on the building would be a plus.

Lisa L. en

Grado:

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

ROGER C. en

Grado:

None

David R. en

Grado:

Great place and good rates

Stacey B. en

Grado:

Very professional staff- thank you for your help!

sarah f. en

Grado:

Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

Holly L. en

Grado:

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Suzanne G. en

Grado:

Best U-Haul I have worked with.

tamara g. en

Grado:

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

Lucas H. en

Grado:

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

albert j. en

Grado:

Very good service