Comentarios del cliente para U-Haul Moving & Storage at Rockrimmon

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Rockrimmon

Grado total:

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daniel F. en

Grado:

El cliente no dejó un comentario.

Amber F. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

Nothing. This is our favorite U-Haul location in the Springs. My wife even said we need to make this one our exclusive location, every time we need a truck. Which, with the number of friends of ours who move every year, it's quite frequently.

daniel F. en

Grado:

The on site team can be more attentive and friendly

Desmond S. en

Grado:

Would like to pay in cash

SCOTT R. en

Grado:

Clear the ice skating rink from in front of the door. It's a building drain issue, but bad for customers to slip in the parking lot.

James L. en

Grado:

Again, $40/day fees for extra days. So fucking expensive

barbara B. en

Grado:

Staff member very helpful organized made the process very quick and easy but gave thorough instructions

Ken C. en

Grado:

Interior of cabin and truck were clean but exterior was very dirty. The staff were very good but I was extremely frustrated that they needed to contact 2 people by phone before releasing the vehicle to me. It cost me 30 minutes as I tried to contact people. If I had been given advance notice of this I would have come prepared. This is a crazy policy and if it is still in place next time I need a truck, I will be looking elsewhere. The staff were very patient and professional with me as I expressed my frustrations. It was not their problem but they were left to deal with this ludicrous requirement that your management have imposed. Very unhappy about this and I will be going elsewhere if this policy remains in place

Roberta G. en

Grado:

Customer Service was great at the front desk when I picked up the truck, as well as when it was returned. Thank you!

Steven A. en

Grado:

Discuss the $10 deductible waiver with the customer. Not everyone needs or wants it.

Catherine D. en

Grado:

CHANGE THE ONLINE CHECK IN PROCESS. It was such a hassle and literally everyone was waiting on the app. Not to mention the website crashed.

Cynthia F. en

Grado:

El cliente no dejó un comentario.

Clayton E. en

Grado:

The two gentleman working at this location when we came in on 11/17/2019 were great to work with. They walked us through the check-in process and were kind, courteous, and professional! We had issues doing the check-out process the night before, and when we woke up this morning they fixed our issue. All locations could take an example from this location because they truly are doing something right!

Michael E. en

Grado:

El cliente no dejó un comentario.

Patricia K. en

Grado:

El cliente no dejó un comentario.

Ken P. en

Grado:

El cliente no dejó un comentario.

Seth E. en

Grado:

El cliente no dejó un comentario.

Kevin O. en

Grado:

The outside of the truck was filthy but the inside was clean as it had less than 1,000 miles.

johan M. en

Grado:

El cliente no dejó un comentario.

daniel F. en

Grado:

El cliente no dejó un comentario.

Brandon C. en

Grado:

Incredible General Manager! Brandon was so helpful not to mention how handsome he is. I will totally be back!

Holly H. en

Grado:

El cliente no dejó un comentario.

Janet M. en

Grado:

The tank was marked above full and he still charged me $14 it’s ridiculous No I won’t go to this location nor will I recommend it The guy who checked us I was great, the guy checking us out.. bull shot charge

DAVID B. en

Grado:

The pickup was converted to an online pickup without asking me and converted me to a 24 hour rental instead of the 3 hour I had selected.

ryan S. en

Grado:

We rented three trucks from this location and had great customer service each time we were in the office.

Peter T. en

Grado:

El cliente no dejó un comentario.

Curtis W. en

Grado:

El cliente no dejó un comentario.

melissa N. en

Grado:

El cliente no dejó un comentario.

michael R. en

Grado:

Make check in shorter. I realize most peeps these days do it all on a phone. Bless these guys that walked me through mobile check in but really seniors & smart phones...we can be dangerous.

David C. en

Grado:

El cliente no dejó un comentario.

Arthur D. en

Grado:

Best U-Haul experience I’ve ever had. Clean truck and the guys were very courteous and helpful.

Kim S. en

Grado:

We looked online to see that the location closed at 7:00 pm. We arrived at 6:45 pm and were told we could not check-in because they stopped doing that at a quarter to close. He instructed me to go on the app and check-out. I could not get my account to pull up. In the end the young man was very nice and told us he would take care of it. However, the policy in place was very irritating and poorly communicated.

Alan W. en

Grado:

Your mobile process is cumbersome, time-consuming and not very user friendly. You are essentially making the customer be an employee just to save U-Haul money. It's aggravating and I will get rentals elsewhere if that is going to be your standard method.

Christine A. en

Grado:

El cliente no dejó un comentario.

John E. en

Grado:

El cliente no dejó un comentario.

Steven P. en

Grado:

Nothing. The staff was vrryy professional and friendly, and they got me processed quickly.

Timothy B. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

El cliente no dejó un comentario.

Jenny R. en

Grado:

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Donald C. en

Grado:

Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectations

Jeremy R. en

Grado:

Amazing service here, the GM Eddy was awesome as well as the rest of the staff

Sharon E. en

Grado:

Ease of access is great in a climate controlled and carpeted facility.

John H. en

Grado:

Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!

Donald C. en

Grado:

The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!

Diane J. en

Grado:

The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!

Sharon E. en

Grado:

The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.

Taner G. en

Grado:

Thank you. Everything was great.

Alexandra F. en

Grado:

I especially liked your "share" room where persons were able to pass along items no longer needed for a time.

michael e. en

Grado:

Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.

John K. en

Grado:

Thank you quick and friendly service.

Colton A. en

Grado:

At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.

Cindy W. en

Grado:

Brittany was amazing and extremely helpful

GEORGE K. en

Grado:

Best staff I have ever worked with

george k. en

Grado:

Great staff

David H. en

Grado:

Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.

John A. en

Grado:

Well done job. Everyone I deal with was VERY prosstional and very helpful Thank You

rick g. en

Grado:

Very helpful staff and perfect location!