Comentarios del cliente para U-Haul Moving & Storage at Pleasant Hill Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Pleasant Hill Rd

Grado total:

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deborah L. en

Grado:

Do not rent a truck with the check engine light on. Do not charge for insurance that wasn’t asked for. Do not charge $30 for fuel when the truck was returned on the same fuel level it was rented on

Cortney G. en

Grado:

There was only one chair for the customers. I had a back injured and my father is elderly with bad knees so it would have been nice to have at least 2 chairs during the transaction.

Leslie C. en

Grado:

The ultimate drop off location was excellent and service was outstanding. HOWEVER. I WAS ORIGINALKY GIVEN a drop off location across the street from my address. After trying to drop there then fighting traffic for fort five minutes late I ended up missing my flight which cost me 339.47. TOTALLY UNCALLED FOR

Jose M. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

Equipment was clean but NOT well maintained. Unit had a very loud brake booster vaccuum leak and either a failing driveshaft or differential that made horrendous noises above 45mph. Other than that it was a good experience.

Samuel C. en

Grado:

El cliente no dejó un comentario.

Shanna H. en

Grado:

N/A

SACHA S. en

Grado:

El cliente no dejó un comentario.

JOE H. en

Grado:

El cliente no dejó un comentario.

ishmael D. en

Grado:

They double charge me

Shawntia F. en

Grado:

El cliente no dejó un comentario.

Rafael S. en

Grado:

El cliente no dejó un comentario.

Mario W. en

Grado:

Great service

James G. en

Grado:

El cliente no dejó un comentario.

tracey R. en

Grado:

The place was clean but it's also a roach motel

Santiago A. en

Grado:

El cliente no dejó un comentario.

Stephen F. en

Grado:

Be sure that the brakes are connected on the trailers. Its often overlooked.

tomasz H. en

Grado:

El cliente no dejó un comentario.

Gregory R. en

Grado:

El cliente no dejó un comentario.

Tia S. en

Grado:

Less traffic coming in and out the facility .

Bonita K. en

Grado:

When changes are made, it should be done real time with no delays....for ALL locations to see.

Bernice W. en

Grado:

El cliente no dejó un comentario.

Deson K. en

Grado:

Superb customer service, really fast pickup and drop off.? Thank you

Maxine R. en

Grado:

El cliente no dejó un comentario.

Stephen A. en

Grado:

El cliente no dejó un comentario.

Mathis C. en

Grado:

Give the new emploees more support----

Litricia W. en

Grado:

Good communication skills.

Frank I. en

Grado:

The associate that hooked up the auto transport let me drive out with no tail lights, brake lights, and turn signal lights even though he supposedly checked. By the time I got to my destination it was dark. I should have checked the lights myself but that's no excuse for an U-Haul associate to allow a customer to leave with an unsafe piece of equipment.

Eugene I. en

Grado:

El cliente no dejó un comentario.

Garrick C. en

Grado:

Please explain the free month of storage and the stipulation that goes with it. Or make it less complicated. I wanted to keep my storage there but I didn't know about the stipulations. It would have been better to keep my stuff at the same place I was renting the truck from

Raymond H. en

Grado:

Close down this location. The customer service was absolutely terribly and they're always looking for a way to make extra money.

Hayder A. en

Grado:

El cliente no dejó un comentario.

Dwane B. en

Grado:

El cliente no dejó un comentario.

Efesomo O. en

Grado:

Stick to the online price

Tim M. en

Grado:

El cliente no dejó un comentario.

Andranisha B. en

Grado:

You need a gm of any area who actually takes pride in their job and acknowledges that without their customers, there's no uhaul! I rented a truck and left my personal car there while I moved. When I went back to return the truck, my personal car was blocked in. I called the toll free uhaul customer service number and the rep was able to get a hold of the gm and she said for me to drive the truck back home or catch an Uber because she wasn't in the area and neither were the workers. Then she said it would take her 3 to 5 hours to get to me...UNACCEPTABLE! I had to travel for work the next morning BEFORE they opened. She never came and I had to jump 2 curbs to get my personal vehicle out and she wouldn't and still won't refund my truck rental fee! I'll NEVER use this location again, I'd rather deal with an authorized dealer who values their customers and their customer's time as well!

John O. en

Grado:

Person helping me was yawning constantly. Leaning his head on his hand while working on the computer. Pants were sagging way to much. Very unfriendly and unprofessional.

Xavier T. en

Grado:

It took about 10 minutes to park.

Michael G. en

Grado:

Nice

Ursula T. en

Grado:

I loved how clean & neat & well kept it was

Annette H. en

Grado:

Our experience with this storage facility was very good. Would recommend it to others. Was exactly what we needed at the time

alexzandria n. en

Grado:

The staff there was pleasant especially the gentleman by the name of Larry. Larry went above and beyond to make our whole trip smooth from start to finish! His customer service skills are exceptional!

ANECIA S. en

Grado:

The guy that assisted me cursed the entire time when trying to explain instructions to me

tamera k. en

Grado:

My pin code does not work, hasn't worked since it was set up! I pay for 24 hours and I have to squeeze things thru the broken door on side. The alarm system goes off everytime I go. I want a refund!

Tiffany R. en

Grado:

N/A

Mayreni A. en

Grado:

I don’t think the staff is appreciative with its clients. Poor training in customer service. Bad attitude. Not reachable and Want to make money out off forces paying late fees.

Patricia R. en

Grado:

Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Lois B. en

Grado:

Yesica Barragan and staff were always polite and helpful when I went into the office. Yesica was an extremely nice person. Thanks to all of you. Lois Bass

Sandra B. en

Grado:

Great service from beginning to end!

DELANO D. en

Grado:

Thank you! Pleasant hill u haul is the best!

Sandra B. en

Grado:

Great customer service at pick up and drop off centers. The month of free storage with my rental made everything convenient for my transition into my new home.

elena v. en

Grado:

When I'll need a storage unit, I will come back to this one. Excellent location, service, and facilities.

Nazonna K. en

Grado:

Great service

Teresa E. en

Grado:

Everything and everyone was nice.

Thea V. en

Grado:

My experience was great no issues..

valarie f. en

Grado:

My only complaint is that is found all instructions after I parked in front of Moe’s! But it worked out & it was only confusing because it was night/after hours.

ARenee E. en

Grado:

Thanks for being there!!!!

jorlin m. en

Grado:

Thank you Jessica!!!!!

Dana M. en

Grado:

thanks

Cynthia F. en

Grado:

No comment

Cynthia A. en

Grado:

Returning the truck went very smoothly. Getting the storage unit was nice and easy, for the most part. There was a little mix-up regarding which units were available, but that was quickly resolved.

Kimberly G. en

Grado:

The management at that location she always seemed to have an attitude and when I just paid the bill and wanted to move out a portion of my rent should have been givin back but they refused

Kristin U. en

Grado:

Staff was exceptionally helpful.

Joselina R. en

Grado:

Just because the price compared to ather storages nearby

Ruth A. en

Grado:

Muy amables las personas del servicio al ,sigan así nunca cambien, los recomiendo al 100 ,gracias por sus servicios que me prestaron, los veo en mi próxima mudanza ☺😊

David H. en

Grado:

I also rented a few trucks and the staff was very helpful