Customer Reviews for U-Haul Moving & Storage at Park St
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

991 reviews

5200 Park St   Saint Petersburg, FL 33709
(S Of 54th Av)

(727) 546-1572

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(727) 546-1572

5200 Park St
Saint Petersburg, FL 33709
(S Of 54th Av)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy, simple, and convenient.

Thomas Knutson  |  Online Move In 
Rating:
5.0

Peggy was great. A stressful time & she made everything go smoothly.

Robin Page  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA TUCKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaToya Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Ferrone  |  First Impressions 
Rating:
5.0

Your staff - a female cleaner and the on-site manager Peggy Sue - were both extremely courteous and competent.

Michelle Jessee  |  First Impressions 
Rating:
5.0

I would highly recommend this facility to anyone I got excellent service snd very nice and friendly staff😀

sheila lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Skrepenak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Shultz  |  Overall Experience 
Rating:
5.0

Thank you for the convenience of 24 hour access. Very clean facility. Office hours were unclear though

JENNIFER goodell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Wootson Harris  |  Overall Experience 
Rating:
5.0

Storage facility was clean and secure. Everyone I spoke with was friendly and professional, very helpful. Would definitely recommend to a friend.

Stephen Smith  |  Overall Experience 
Rating:
5.0

Everyone was very helpful especially Joe

Peter Harris  |  Overall Experience 
Rating:
5.0

Easy online move-in and move-out.

Stephen Stanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Diel  |  First Impressions 
Rating:
5.0

Very professional and helpful

Stephen Smith  |  First Impressions 
Rating:
5.0

Above and beyond!

ryan sullivan  |  Overall Experience 
Rating:
5.0

Very clean and well maintained. Always felt safe

cindy kisida  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Jhornung  |  First Impressions 
Rating:
5.0

Smooth operation>>>>> and excellent staff.

Linda Dove  |  First Impressions 
Rating:
5.0

Great service

Gladys Verdi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Battle  |  Overall Experience 
Rating:
4.0

It was just more expensive then another one that I found at 30% less

Lara Skadsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Shultz  |  Online Move In 
Rating:
2.0

If a facility has hours listed for which workers will be there, people should be there. Or at least give numbers where actual people will answer and be able to help you. Everyone is not connected, all systems should work together.

JOSEPH HAMILTON  |  First Impressions 
Rating:
5.0

Excellent staff and unit!

Greg Schatz  |  Overall Experience 
Rating:
5.0

I was very impressed with the neatness and the staff at uhaul. They were so nice and helpful to me. This truly the best I can remember being treated. They are a great team and asset to your company. Thanks so much!!

Tim Culbertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA LAPORTE  |  Overall Experience 
Rating:
5.0

Park street storage - oil chain on gate before it breaks . Friendly staff clean place good luck getting ahold of them by phone - they very busy at office.

ronald hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Brown  |  Overall Experience 
Rating:
5.0

Berry was so helpful!

Lara Skadsen  |  First Impressions 
Rating:
5.0

Thank you very much! I would absolutely use you again if needed!

SANDRA BAIRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Hardin  |  Overall Experience 
Rating:
5.0

Joe and especially his secretary, I can’t remember her name were so helpful and easy to work with.

Bob Willard  |  First Impressions 
Rating:
4.0

If you need extra storage space I would recommend this facility.

DEBRA DIEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Gregor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter lattimore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chip hough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice OBrien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bennett Johnson  |  Overall Experience 
Rating:
4.0

The office was almost always closed with a sign on the door too contact another facility for assistance. What little interaction there was they were unable to help. The facility itself was clean and the elevator and free use of carts was helpful.

Linda Carnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lorri Bickel  |  Overall Experience 
Rating:
5.0

Most excellent management and customer service team!! Excellent communication with a very professional and yet very friendly approach to problem resolution and customer satisfaction under even the most difficult and challenging of circumstances.

ROBERT GRONDIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalia Perez Zuniga 
Rating:
5.0

Great place If I need storage in the future They are my to go 2 Excellent

JUDITH ANNE STROKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerri walther  |  Overall Experience 
Rating:
4.0

Too high of a cost

Matthew Swaney  |  Overall Experience 
Rating:
1.0

Unorganized. Map is incorrect that tells you where to park. They know this and do nothing about it. Then expect you to come back and move the vehicle once placed in storage. Why would. I be placing my vehicle in storage if I was expecting to access it regularly. Parking spots aren’t labeled. Which just adds to the problem.

Christopher Mahon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH ANNE STROKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNE GEORGE  |  First Impressions 
Rating:
2.0

Number 4 above does not apply to staffat the rented location, but a different facilty. On the same day, I was knocked around to several places and several different times that switched throughout the day for my U-Haul trailer. Then, I was allowed to reserve a U-Haul storage unit that was not available when I arrived and was tossed around to several different storage facilities before landing at this inconvenient one. Inconvenient both in location and amenities itself. Ended up paying more for less- a lessor unit that required me to go upstairs with no elevator. It only had a cargo lift that was extremely slow and you have to walk up and down the stairs. Had to give up on U-Haul and rent with Penske and another storage facility. Thanks for all the extra work I had to do, moving twice, U-Haul. Much happier now I left. The person who rented me the storage unit, whom was at a different location than where the unit was, was at least helpful to get me into some kind of unit after being placed in an awful situation by U-Haul. She also drove over to us after the U-Haul facility we were at failed to follow their own "lock in unit" policy. Thank you to them, at least. I appreciated that .

Lee Westmoreland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rillagene Sapp  |  Online Move In 
Rating:
4.0

Very friendly and helpful staff. Very knowledgeable no matter the question your staff was able to provide a satisfactory answer or was able to get answer an answer from another coworker. The increasing monthly rate is what pushed us to purchasing a shed for our storage needs Thank you

Heather Tran  |  Overall Experience 
Rating:
5.0

Great management . Very convenient to my location.

Gale Valente  |  Overall Experience 
Rating:
5.0

very pleased with u-haul I will akways be my choice for moving and storage.

David Bedore  |  Overall Experience 
Rating:
5.0

It’s very hard to have the second floor

kerri walther  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy McDow  |  First Impressions 
Rating:
5.0

Joe gave excellent customer service. We would highly recommend him and this U-hual business and will use them should we need storage in the future.

Summer Bushong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd Frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE MARTIN  |  Overall Experience 
Rating:
5.0

Great employee 👏

Gladys Verdi  |  First Impressions 
Rating:
2.0

I needed a 10X10 unit. They had only one they didn’t tell me it was on the 2nd fl. That was partial my fault I started it on line then moved to calling them because there are no hard and fast rules with U-Haul it is what ever the who own or runs that one want’s apparently. Some are 24/7 some are till 9pm some you need insurance some you don’t. Some give you a lock and the first some don’t. Some give refunds some well … don’t.

Linda Gettles  |  Overall Experience 
Rating:
2.0

I just had a Hernia surgery and whoever was your security guard that lives in the back there was extremely rude the night that I moved in I got there about 7:30 PM and it was only me and my fiancé and he come at about 10 o’clock but they were still at other customers that had the door open so I didn’t realize how late it was and he made the accusation that I was not allowed to sleep there which I thought was extremely rude and he definitely needs a class in customer Etiquette

charles titone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Jhornung  |  First Impressions 
Rating:
5.0

The only thing. It’s a little too expensive

charles titone  |  First Impressions 
Rating:
5.0

I was very pleased at how easy online move in was considering customer service for the unit I have is in another location. The unit is very clean, the hallways are well lit and clutter free, access is easy and I love that the unit is climate controlled. I am very happy with this location.

Sarah Bruner  |  Online Move In 
Rating:
5.0

For many years did we rent there. Service and availability were always excellent!

patrick treon  |  Overall Experience 
Rating:
5.0

It was hard to find someone in the office and I usually had to drive to the store on 66th & 38th! Very inconvenient. But when the lady was in the office, she was AWESOME!

Veronica Romero  |  Overall Experience 
Rating:
2.0

I drive to the facility twice before anyone was available to help. Trying to close out the unit by calling and left on indefinite hold which means I have to drive over again.

Brenda Gray  |  Overall Experience 
Rating:
3.0

Rated average because I had nothing to compare it to. Was told access was 24 hrs - it wasn’t. Never saw any staff there and was unaware of where bathroom was. But carts were readily available and location was easily accessible.

Michael Montroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald hill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cheryl tellis  |  Overall Experience 
Rating:
5.0

Have been a customer for years Everyone is great and the facility is great

EDWARD BELLAMY  |  Overall Experience 
Rating:
3.0

Unit was clean and ready for me to use. did not like being on second floor since I am a single woman and not well lit there. the lights ourside my unit could not be counted on to be operating. I started bringing a lantern. Very convenient and compared to other units, fairly priced

pat danahy  |  Overall Experience 
Rating:
5.0

Didn’t have to raise the price

Andrew McDonald  |  Overall Experience 
Rating:
5.0

More help should be available after hours

Judith Quintero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurin Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN TAVARES  |  Overall Experience 
Rating:
5.0

Great storage facility and services. Keep up the great work.

James Alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill Cassels  |  Overall Experience 
Rating:
1.0

Too much to write , bottle line is I didn’t get access to the facility when needed to had to spen more money on gas and miles for my uhual.. it was horrible experience

linette villafane  |  Online Move In 
Rating:
1.0

Unit #435 was broken into while I was away for 3 years. Nothing done about it.

ronald harrelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Boley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Gregor  |  First Impressions 
Rating:
5.0

I have used Uhaul several times over the years. Josh was in the office yesterday and always went out of his way to help me. But all the staff are helping. Thank you and looking forward to future service

Karen Murray  |  Overall Experience 
Rating:
2.0

Originally reserved a ground level until. When I got to Florida found out only 2nd floor climate controlled small unit available. Took it because felt I had no choice. I had my unit almost a year. Most of the summer it was in high 80’s low 90’s inside. The deal breaker elevator out of service for over 2 months. Made it impossible to get things in or out.

Melissa Cummings  |  Overall Experience 
Rating:
5.0

Great facility- been here 7 years- 4 units and one parking spot- so $55k in fees- 😎

RICHARD BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH MERRYMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madison Claire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIZETTE R. PICKENS  |  Overall Experience 
Rating:
5.0

The customer service person was simply the greatest. Gave me all of the information in a gentle, knowing and kind way. I really felt at home.

john c. monteiro  |  First Impressions 
Rating:
5.0

Love the attendant in the office. She is always helpful and friendly.

Akano Pinkney  |  Overall Experience 
Rating:
1.0

Roaches Elevator not working Bad customer service Office closed Door dont work Horrible experience

Matthew Davis  |  Online Move In 
Rating:
5.0

The only issue was my office was never staffed, would have to go to another location for face time face

christopher wilson  |  Overall Experience 
Rating:
5.0

Good experience. No pressure

Clare Hite  |  First Impressions 
Rating:
5.0

Thank you.

Carol Hedgpeth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary Jordahl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank BAne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDDY GARCIA-RAMOS  |  Overall Experience 
Rating:
5.0

Thank you, good job!

Carol Hedgpeth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert LAPORTE  |  First Impressions 
Rating:
3.0

Everything was fine until the last month. I unit leaked when it rained and ruined one of my wall hangings. Also, they took money out of my account, overdrafting my bank without my permission for the month of September. When I was already moved out. Very disappointed.

nina morris  |  Overall Experience 
Rating:
3.0

Too soon to tell, it's only been a day.

Zach Mauer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANICA ZOVKO  |  Overall Experience 
Rating:
5.0

Peggy Sue is one of the nicest and most helpful people to work with- she helped us out and made everything so easy and stress free. Thank you and I would recommend this storage location for service and accessibility.

Bryan Bolhuis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Adams  |  Overall Experience 
Rating:
5.0

Peggy Sue is fantastic-one of the nicest and most professional people I have dealt with… such a great experience working with her and she walked me through the process from beginning to end. Bry

Bryan Bolhuis  |  First Impressions 
Rating:
5.0

Very satisfied with our experience. The person in the office,, Peggy Brady, was very friendly and helpful. We will use UHaul storage again in the future.

EDGARDO TEODOSIO MATAWARAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dorothy valentino  |  First Impressions 
Rating:
5.0

Thank you for great service 😀

James Alston  |  Online Move In 
Rating:
5.0

These are the nicest most helpful people you will Lind in the industry. They make everything easy and reduce the stress of moving.

john Dsurney  |  Overall Experience 
Rating:
5.0

She was very helpful, she's going for surgery today,. And I liked that you had dollies to put my items on.

SANDRA BAIRD  |  First Impressions 
Rating:
5.0

Driving cross country is no joke, and needed help arranging storage after driving for 10 hrs. Peggy got me all taken care of in 1 call. Joe, Anais, and killion helped me get to the storage center, and then got me un hitched n done to go home. Big Thanks to All.

ALAN YOUNG  |  First Impressions 
Rating:
5.0

Everyone went above and beyond!

Mary Adams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jodi Zinsmeister  |  Overall Experience 
Rating:
5.0

Only thing that bothered me was that the only area that was hot was at the end where my unit is located that is in climate controled

Ryan Jeffrey Devore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jan tichy  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Grace Henderson  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful. The pricing is very good and the facility is clean, safe and very convenient.

Jo Miglino  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LYNN NEHRING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLE FANN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Schatz  |  First Impressions 
Rating:
4.0

Peggy at the front desk very helpful. Great service!!

Earle Nickerson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richetta Andino  |  Overall Experience 
Rating:
5.0

Absolutely first rate in every respect.

GEORGE HUNT  |  First Impressions 
Rating:
2.0

The place was not planned out real well,them knobs on the floor to keep the carts in place 1,2,3,4 is a trip hazzard!!! I fell twice. And smelled horribly because of dead fish in the drain. It took us longer time as well because the drain is slanted and the carts kept rolling to the center what a nightmare and who designs a storage on the second floor, nothing like making it more difficult and once I get my things out of there i will never use u-haul again

Rebecca Ferrara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSIE SELPH  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan Watson  |  Overall Experience 
Rating:
5.0

Answered any questions I had steps very helpful

Joyce Wynia  |  Overall Experience 
Rating:
2.0

Really bad mouse infestation. . all of my stuff was covered with mouse droppings and urine. Thankfully most of my things were in sealed plastic containers but not evething was.

LAILA BAUMANIS  |  Overall Experience 
Rating:
5.0

The facility was great, I just could not afford to keep it anymore,

DIANNE PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Haddad  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Michelle Rodriguez  |  First Impressions 
Rating:
5.0

People here were truly a blessing!

michael melecci  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful and went out of the way to be of assistance

spenser trimble  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sulin sitterson  |  Online Move In 
Rating:
5.0

Peggy Sue was great and helpful! I will miss her!

Andrea Mendez  |  Overall Experience 
Rating:
5.0

We are happy with Uhaul Storage, the staff are friendly and helpful.

EDGARDO TEODOSIO MATAWARAN  |  First Impressions 
Rating:
2.0

The process of transferring this account to me was smooth once I reached the manager, which took a long time on hold. He also returned my call within a reasonable time and responded to my concerns. The staff on the phone is courteous. The major problems were: The elevator: It failed or was inoperable more than half the occasions I was there, including on move out day. This was costly to me in time spent with paid help. In addition, there are not enough carts available for the demands of that busy facility. There should be at least two elevators and two sets of carts for the needs of customers with storage on-site. Finally, having to drive several blocks to get a helpful human being is a great inconvenience, especially with equipment that is frequently failing and being pressed for time to accomplish tasks there quickly. Calling the numbers provided on the front door results in unreasonably long wait times with U-Haul. The staff at the office who closed out the contract were very friendly.

debra PALAZZO  |  Overall Experience 
Rating:
1.0

The first manager sold me a lock at the 66th street facility then cut my lock off that she sold me stating that it wasn’t an approved lock for the facility. Replaced my lock with one from u-haul and did not provide me a key for over 6 months . Never minded that I am paying for 24 hr access that was never provided and sent me to the sale twice . The worst experience ever and Will never use this facility ever !!

Chris Bateman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph colavolpe  |  First Impressions 
Rating:
5.0

We really appreciated how helpful the managers at 2 stores were to help us get our unit at our preferred location!

Susan Watson  |  First Impressions 
Rating:
3.0

The storage was too small

ASHLEY GLOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Alvarez  |  Online Move In 
Rating:
5.0

I understand about staffing hours with the current covid situation. My move out was completed by January 10th.

WILLIAM RALPH FALZONE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Murphy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Murray  |  First Impressions 
Rating:
5.0

Personnel where renting the truck were kind & professional. Personnel at the storage location: repair staff I encountered on several days were kind. PEGGY (U HAULS' BOSS) is more than professional & kind. BLESS her and all U HAUL's personnel. I've used U HAUL from Chicago down here twice for myself & later for my Mommy. Here I've used UHAUL several times for myself, then for my Father & this last time for a guy I am a Caregiver for. PEACE!

PAMELA OBRIEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Arscott  |  First Impressions 
Rating:
4.0

I WOULD LIKE A 5x10 UNIT ON THE FIRST FLOOR WHEN ONE BECOMES AVAILABLE. WHEN I SIGNED UP FOR THE UNIT THE SALES PERSON THAT IT WAS ON THE 1ST FLOOR

Craig Allen  |  First Impressions 
Rating:
5.0

Thank you for everything. Please credit the balance on my account to my new storage unit with UHAUL. Happy New Year! Ms Gail Melody Leak-kavota Old Unit: Unit 204 Park Street UHAUL

gail leak kavota  |  Overall Experience 
Rating:
3.0

Lots of water damage from the leaky roof.

Bob Gassert  |  Overall Experience 
Rating:
5.0

I haven't been to the unit to answer 3 and 4, but I can say Peggy and Joe provided excellent customer service. They eliminated a bundle of stress I was experiencing when my Uboxes didn't get delivered as scheduled. I'm incredibly grateful for both of them.

Dina Cooper  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richetta Andino  |  First Impressions 
Rating:
5.0

The staff was very helpful in changing our units. Very friendly and professional.

Karen Murray  |  Overall Experience 
Rating:
5.0

I can not think of any thing at this time.

Robert Turnbull  |  First Impressions 
Rating:
5.0

Thank you Joe & Peggy for all your help and excellent customer support. You really saved the day for me :)

ROBIN PERRETT  |  First Impressions 
Rating:
1.0

The move out was not by my doing - the agent named Josh at the 66th St store took it upon himself to cancel my contract. Not sure why he had the authority to do this but my reservation was paid, confirmed & move in was completed. When I called for the access & lock codes he went off on me sharing his extreme frustration & aggravation, said “ya know I can just cancel your reservation!” then hung op on me. When I called back he continued to forward my calls to the Corp call center until the store closed for the day. He has cost me a day of moving so far & a fine for being late moving out of my current unit. The next step is going to be an eviction - a permanent violation on my public record which would have a continuing negative impact on my ability to rent for the next 7 years. This employee has decided to take it upon himself to cancel a contract I have with Uhaul. I’ve done nothing wrong here & am being treated as though I skipped ahead of the line and took something not belonging to me. It’s an empty unit - it’s showing available in your system & 3 of your call center agents confirmed this. If a customer went against any of the policies of your contract there would be a penalty of some nature yet an employee chooses to not allow a paying customer the authority to move into a unit causing a trickle down effect of negative impacts and that seems to be ok. All I’m asking is to please be granted access to my unit so that I may move in today and not continue to incur fines for not moving out of my other facility. Thank you

ROBIN PERRETT  |  Overall Experience 
Rating:
5.0

Peggy Sue was very friendly and helpful, great customer service!

jonnie hwang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia percival  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerome BUGGS  |  First Impressions 
Rating:
5.0

Such a great facility! Peggy made a stressful time feel a little easier for us!

Kortney Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Wynia  |  First Impressions 
Rating:
5.0

Clean and well maintained facility. Especially Thomas was very helpful, kind and pleasant. Pleasure doing business with you. Thank you.

jacek wierzbicki  |  Overall Experience 
Rating:
2.0

Was given wrong size

elena pierce  |  Overall Experience 
Rating:
3.0

Wrong size storage unit

elena pierce  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATONYA BUGGS  |  First Impressions 
Rating:
5.0

Service was great and the staff was very friendly and professional. Excellent!

Debbie miller  |  Overall Experience 
Rating:
5.0

Well done

patrick treon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGEL DIMAS  |  Overall Experience 
Rating:
2.0

Our interaction with all of the personnel and staff was excellent I like the climate control and the facility was convenient to our home. We however experienced damage two valuable personal items from water that leaked in from the roof. The matter is unresolved as of this writing. I sent an email with pictures to U-Haul and I have not been contacted though it has been more than 10 days.

Thomas Kepler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL WAGNER  |  Overall Experience 
Rating:
5.0

Facility as well as manager was very professional respectful and helped my family and my business having 24-hour access and feeling safe and secure was very important and they definitely exceeded those needs and my expectation

Brandon Starry  |  Overall Experience 
Rating:
5.0

The problem we encountered has nothing to do with the facility. The problem is with uhauls corporate process of overbooking storage units and allowing others to snipe the unit I reserved 3.5 weeks prior to check in. It's disgusting corporate greed and unethical and corporate has been made aware of this awful practice by the managers but you still do it. And the unit level people have to apologize and fix your mess.

Juanita Bell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGIA WOOLUMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alec massaro  |  First Impressions 
Rating:
4.0

its very good place to store your stuff i never had any problems

charles bullock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ray Lowell  |  Overall Experience 
Rating:
5.0

Peggy was very friendly and nice.

Sandra Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael kemp  |  First Impressions 
Rating:
1.0

I had to waste hours because there was no lock in the unit and no staff on site a 3pm.

Grace Henderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dee Burgohy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin gabbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathanael towl  |  First Impressions 
Rating:
5.0

no complaints grat service great staff carts to help load and unload excellent.

MICHAEL TARRANCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bobbi alsina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARL KOBALD  |  Overall Experience 
Rating:
5.0

Great follow-up!

Martha Boden  |  First Impressions 
Rating:
1.0

All of my things are damaged since there is no room! There was water all over everything in my unit, there was even a dead bird in the unit. Horrible experience

Sean bates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Williamson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

steve sabbides  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Griffin  |  First Impressions 
Rating:
3.0

Its a very clean facility in park street st petersburg I feel safe to go there even in late hours. I saw them fixing the roof which is very nice one time one of my plastic container get wet and it stained my bedsheet it was a minimal problem i will still go back if i need it again highly recommended

sonia apostol  |  Overall Experience 
Rating:
5.0

Excellent service and never any issues with the staff or the facility! Thanks!

eileen lemmerbrock  |  Overall Experience 
Rating:
2.0

Our unit had a leak in it. If we didn’t need to get an item out of the unit we would not have known about the leak. 8 of our boxes were wet, all items were taken away and dried and reboxed. We were given replacement boxes and our unit was moved to 2 smaller units (10X10 to 2- 8X5)

dennis mcewan  |  First Impressions 
Rating:
3.0

I called Wednesday and made reservation. I said I would be in Thursday or Friday. Friday the office was closed at 2pm when I arrived. I called the number posted and was told if I wanted to get into the unit I would have to drive to the office on 66th Street. When I arrived a young man that checked me in was belligerent and rude. I had to go to my car for information and he took another customer while I did! 3 minutes I was gone! Rude and he got smart mouthed after I said something! When I went back to the facility I couldn't find the unit because he hadn't given me a map! And the units are not marked on the doors! I called his office. No answer of course! My experience this time was appalling and not pleasant. The service at Park Street facility has suffered since 2015!

macheal carlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Brown  |  Overall Experience 
Rating:
5.0

Good to go.

John Stewart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Ventura  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris kurmay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan hooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jessie lasater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOIS CLARK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

henry sodenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY GIBSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jan tichy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean bates  |  First Impressions 
Rating:
5.0

The process for getting a storage unit is very easy. I was in and out in 5minutes. There is however an issue with the gate card not working for new people but they were very accommodating.

jessie lasater  |  First Impressions 
Rating:
5.0

the lady at the park street address is quite courteous and very helpful I hope to see her again when i have issues to resolve i anticipate doing business with this woman for quite some time. I only wish i could remember her name she deserves all the credit. I do know she is currently walking with a cane.

NATHAN BEALE  |  First Impressions 
Rating:
3.0

Upon moving into your storage unit it took me about an hour to open my unit door because the handle was stuck and jammed but overall the hours are good your staff was friendly and I'm grateful for the opportunity to do business with you thank you

Jessie Rooney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANCE PRIUTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa andrews  |  Overall Experience 
Rating:
5.0

Great experience, if I needed storage I would use uhaul again. Thank you!

Lynette Schaer  |  Overall Experience 
Rating:
4.0

My unit #570 should be checked for leaks. Several boxes were damp and one that contained a lamp shade was moldy and the lamp shade in it had to be disposed of. Haven't opened everything so hope that's the only problem. The people in the office, especially Peggy Sue, and on site were so nice, very friendly.and helpful. Would use this facility again.

Barbara Marcus  |  Overall Experience 
Rating:
5.0

Peggy and the staff at the other Uhaul on 66th were great!!

Ann Kaufman  |  Overall Experience 
Rating:
4.0

Sometimes I had to side my entry card 3 or 4 times to get in or out.

VERNON KWIATKOWSKI  |  Overall Experience 
Rating:
5.0

Thank you 😊.

Hector Santos  |  Overall Experience 
Rating:
5.0

Accommodated my need after another Uhaul provider at Tropicana field rented out the unit I had reserved. As in life all things happen for a reason this turned out well. I was unaware that my original reservation didn’t assure the unit. Rented at Park Uhaul and am extremely grateful for their warm welcome

donna welling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette Schaer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew rasmussan  |  Overall Experience 
Rating:
5.0

Staff were very helpful and knowledgeable, and nice.

Antoinette Niles  |  Overall Experience 
Rating:
5.0

Peggy was very helpful, went out of her way to help us

RICHARD MINDYKOWSKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doreen finley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brandice mondia  |  Overall Experience 
Rating:
5.0

the man that helped me more than once now has has been very kind and helpful

saundra hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Marcus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa Way  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN ROMIG  |  Overall Experience 
Rating:
4.0

Still getting late notice from website... Please notify I have been done with the storage and no late payments due Tim at Park St N very helpful and polite to notch

Bruce Ahlquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER KING  |  First Impressions 
Rating:
5.0

Staff at the 66th St North office that handle rentals at the Park St North storage location were really great.

mark flock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hosanna Azpell  |  Overall Experience 
Rating:
5.0

Great place.

Carla Terp  |  Overall Experience 
Rating:
3.0

We found the local facility not customer service friendly. More so is that we made our payment for the month and moved out the next day and your company told us on the phone yesterday that we are not due a partial refund. That is just wrong in these days of uncertainty money wise due to covid 19. We had to move our storage because we can't afford it any longer again dye to covid 19:. Surprised that a company like u haul doesn't take that into consideration,.

david vigil  |  Overall Experience 
Rating:
1.0

The site was supposed to be open, it was not and there was no key left for the vehicle. Had to call the 800# and wait for someone to drop off a key.

Tasha Alex 
Rating:
5.0

Customer did not leave a comment.

Mary Lubin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfonzo Best  |  Overall Experience 
Rating:
5.0

Staff very helpful and knowledgeable and I appreciate Allen , explaining everything to me over the phone before I arrived to the facility. I would certainly recommend this location. Thank you

Teresa Haynes  |  First Impressions 
Rating:
5.0

Everything was very clean and moving in and out was easy

Kristi hager  |  Overall Experience 
Rating:
3.0

When I moved out, found a large about of Mouse/rat feces. Nasty Reported it to the staff.

Deborah Hess  |  Overall Experience 
Rating:
4.0

The climate controlled storage kept my things in good condition. Location was very convenient with easy access. A few times there was a single, large palmetto bug just inside my unit. At least they were dead.

DIANE THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darci Hogue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUANNE TARDIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darci Hogue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicholas Komarnitzky  |  Overall Experience 
Rating:
2.0

The Park Street, St.Petersburg location is very poorly managed. No on-site personnel or management for majority of the day and evening. Phone calls are mostly directed to the general call center. Restrooms are poorly maintained.

F. S. GURTMAN, INC.  |  Overall Experience 
Rating:
5.0

It cost a lot more to store my stuff than it was worth but they did it very well.

DAVID EDWARDS  |  Overall Experience 
Rating:
5.0

I'm grateful to the staff on 66th St for their stand-up professional service, especially Don Fontaine. Also, I was very thankful for the restrooms at 5200 Part St. and them always being clean.

Gary Cooper  |  Overall Experience 
Rating:
5.0

Very nice people to work with

doreen finley  |  Overall Experience 
Rating:
4.0

Clean location and pleasant stuff. Recommended

Marek NOWAK  |  First Impressions 
Rating:
4.0

It was hard to get through on phone to ask someone a question about my account. Often got run around and then finally customer service....and all in that dept. were great, but awful to get them.

Chris Adams  |  Overall Experience 
Rating:
5.0

Excellent location, reasonable price for a temperature controlled unit, great staff and service. Thank you U-Haul

CHERYL FAULKNER  |  Overall Experience 
Rating:
4.0

The staff at my storage facility was extremely helpful and friwbdly6

Elizabeth Bartels  |  Overall Experience 
Rating:
5.0

I was very pleased. I would definitely use the facility again if I have to.

doreen finley  |  Overall Experience 
Rating:
5.0

Very friendly, courteous, and helped make the right choices for my storage needs.

Carol BITTRICH  |  First Impressions 
Rating:
1.0

Although everyone was polite, the inability to reach a human at the local facility created a nightmare experience upon our arrival from out-of-state.

william Charlton  |  Overall Experience 
Rating:
5.0

Peggy Brady in the St.Pete, Florida 66th street office was professional and her customer service skills were amazing. I thank her for all of her help.

katrina belding  |  First Impressions 
Rating:
5.0

The unit fit our needs perfectly. Ur staff was very professional... actually thorough/outstanding. I was quite impressed !!!

richard meister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAPUANO 
Rating:
5.0

First class operation and staff service.

BOB ROBILLARD  |  Overall Experience 
Rating:
3.0

Clean facility. Nice clerk.

abott edm supplies  |  First Impressions 
Rating:
5.0

Peggy was the best I have eperienced in the warm and friendly yet very competent and professional..

Bruce Ahlquist  |  First Impressions 
Rating:
5.0

No issues

maria antonucci  |  Overall Experience 
Rating:
5.0

I was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.

gail leak kavota  |  First Impressions 
Rating:
4.0

No additional comments

LISA SJOBECK  |  Overall Experience 
Rating:
5.0

I have used this facility several times and have always found the storage areas clean,well lighted and convenient the staff is very helpful and attentive Also there are restrooms conveniently locat

annette whitaker  |  Overall Experience 
Rating:
5.0

Park Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.

john Lingelbach  |  First Impressions 
Rating:
5.0

Tom was very helpfull. Peggy maded easy to get in and out. Made my movefrom vermont seamless.

Ibolya Prepost  |  Overall Experience 
Rating:
5.0

Great staff

CHRISTINE FOUTS  |  Overall Experience 
Rating:
5.0

1st class service

BOB ROBILLARD  |  First Impressions 
Rating:
5.0

Peggy was very polite, and went above and beyond her duty for me, she was very thorough to help me understand everything and helped me in every possible way!!!! This woman deserves a raise!!! Tom!!

Thomas Bonabonna  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful.

Michael Finnerty  |  Overall Experience 
Rating:
5.0

The manager was awesome!!!

antonia tijerina  |  Overall Experience 
Rating:
3.0

The back of the van just needed a vacuum so I think being charged 25.00 for cleaning is a bit much. Other that good experience.

Allen Campbell 
Rating:
5.0

I will be back when I need to rent this is the only place that will rent thank you very much

peter azman  |  Overall Experience 
Rating:
3.0

The reason I would not recommend this storage facility is you don't have someone on hand if something goes wrong.

HERBERT BROWN IV  |  Overall Experience 
Rating:
5.0

Peggy is the BEST! Always helpful, courteous , professional. Barb Geren

barbara geren  |  Reservation 
Rating:
5.0

Very caring and helpful

joshua mcdonough  |  Reservation 
Rating:
4.0

None noted.

RONALD YETT 
Rating:
5.0

Customer did not leave a comment.

kate smith 
Rating:
5.0

Staff was always helpful and friendly and went out of their way to make this an easier experience.

don cycak  |  Overall Experience 
Rating:
3.0

you are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never again

KIMBERLEY BENNETT 
Rating:
5.0

I’ve used UHAUL several times & am completely satisfied. Will use them again if the time arises!

Cheryl Alger  |  Reservation 
Rating:
5.0

Great place for storage. Very reasonable.

Richard Bunton  |  Overall Experience 
Rating:
5.0

No improvement needed

RICHARD WITTMER 
Rating:
4.0

Key pads are out of reach, very very inconvenient.

Randall Browning  |  Overall Experience 
Rating:
5.0

FRIENDLY MANAGEMENT, NEAT AND CLEAN, EASY IN AND OUT. WOULD USE AGAIN IF I HAVE A NEED.

frederick mcclimans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william Joy 
Rating:
5.0

The interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.

Anthony Cattedra 
Rating:
5.0

Customer did not leave a comment.

barry ray 
Rating:
5.0

Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.

john doty 
Rating:
5.0

Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! Thank you!

Paul Johnson 
Rating:
5.0

Very happy with our experience with U-Haul. Appreciated the veterans discount. Our reason for renting a space was due to a stressful situation and it was nice not having to worry about our storage.

PAUL PASSARELLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Gagne 
Rating:
5.0

none.

frank Mc CABE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Johnson 
Rating:
4.0

Customer did not leave a comment.

KIRIT SHAH 
Rating:
5.0

The owners of this facility are incredible and welcoming. If I should ever have the need to rent storage space again, this will be my go-to.

Tristan O'Connell  |  Overall Experience 
Rating:
5.0

Everything good.

Kleibis Leon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrea bass 
Rating:
5.0

Only issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!

Randy Hoewt 
Rating:
5.0

This particular stroage facility was the best storage group ive ever felt with. I will always recommend this one over any other facility.

John Epright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Soto-Torres 
Rating:
5.0

Every staff was just fine and very coutious

richard carpenter 
Rating:
5.0

Customer did not leave a comment.

Julie Forsythe 
Rating:
5.0

I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.

Stephen Corry 
Rating:
5.0

Customer did not leave a comment.

Sandra Adams 
Rating:
5.0

Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??

carolyn howell 
Rating:
5.0

excellent, will use again if necessary

SUSAN ANNE MARCHIONE  |  Overall Experience 
Rating:
5.0

excellent counter service.

don cycak 
Rating:
5.0

Dave was very helpful with every thing I needed, he recommended many things to make my storage experience a breeze. I can only recommend you hire more employees that are as dedicated to their company.

larry bedgood  |  Overall Experience 
Rating:
5.0

CUSTOMER SERVICE WAS GREAT

JOHN PIETRKIEWICZ 
Rating:
5.0

Top Notch Organized Operation there. The manager and associates very kind and helpful. Well kept property. 5 STAR RATING!!!!! THUMBS UP!!!!!!

MARK MILLS  |  Overall Experience 
Rating:
5.0

Very friendly excellent service!

VENSETA ANTHONY 
Rating:
5.0

Customer did not leave a comment.

James Fitzgerald 
Rating:
5.0

Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!

Laurie Jackson 
Rating:
5.0

Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.

SANDY BOURNE 
Rating:
5.0

The facility was clean and neat. The unit I had was clean and ready for use. The staff was very friendly and helpful. I will use them again in the future.

Janice Cowser  |  Overall Experience 
Rating:
5.0

Our check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Thanks.

Bobbi Chastain 
Rating:
5.0

Staff extremely helpfull. Facility very clean and safe as well.

greg sacino  |  Overall Experience 
Rating:
5.0

I rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.

steve corey 
Rating:
5.0

Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !

Joanne Hannay 
Rating:
5.0

Great customer service! Will definitely return in the future and recommend this location to friends and family!

Nichole Agostino 
Rating:
5.0

Very grateful for the friendly service! We couldnt ask for nicer people!

JACK DAVIS  |  Overall Experience 
Rating:
5.0

Superb assistance and service

ROBERT RUSSELL 
Rating:
5.0

Dave, the manager, was great. Anytime I needed something he was there for me. Thanks again, Bill

willam hilt  |  Overall Experience 
Rating:
5.0

We ended up renting a storage unit there as well. Sry friendly and helpful staff.

Tia Jamieson 
Rating:
5.0

Customer did not leave a comment.

STANLEY KANIA 
Rating:
5.0

Customer did not leave a comment.

susan ackerman 
Rating:
5.0

Very friendly staff

Todd McNees 
Rating:
4.0

Need a new computer software.Takes far too long to book anything,sometimes hours when it should be a 5 min.process.

janis carpenter  |  Overall Experience 
Rating:
5.0

The customer service for equipment return and storage at this location is fantastic. Everyone is quite helpful and there with a cold water so you can cool off and hydrate after some labor.

Alex Francis 
Rating:
5.0

Great staff and facilities.

dennis stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK SALVATI 
Rating:
5.0

The people there could not have been more helpful. I thank them.

ERNEST WOHLFORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

navin hobichan 
Rating:
4.0

The gentleman who was working on the day I was there at the Park St location is the kind of person I’d want to have as a man representing my company and dealing with my customers, U-Haul should be made aware of his professional service and being on point when it comes to his courtesy and knowledge of his job in general, well done Park St. employee, My name is Kenneth Thomas and I’m a happy customer

kenneth thomas 
Rating:
5.0

Management has been helpful and easy to work with. I have used them several times and Dave & his crew are excellent.

james poehlman 
Rating:
5.0

I only wish when I terminated that I would have been prorated for the rest of the month not used. Other than that service is great and would come back again.

SUSAN COLE  |  Overall Experience 
Rating:
5.0

Dennis is always so helpful, and has excellent job knowledge. I never have any issues or problems.

Kandy Burress 
Rating:
5.0

Customer did not leave a comment.

phil callahan 
Rating:
1.0

The truck I was given had mechanical issues. Many service lights were on. The power steering was grinding and squeezing like crazy. The suspension was shot (I’ve rented many u-hauls before but never with such a harsh, rough ride. Every little bump would shake the truck and cargo like crazy) and I was constantly getting loud dinging warnings about radiator and engine. I was worried at any moment I would break down but luckily I wasn’t going far. Still this wasn’t my biggest issue. When I returned the truck I encountered the nastiest employee I’ve ever encountered at a place of business. When the truck was picked up I was told to return it by 7pm as we scheduled a 10 hour rental. I rushed so I could get back and time and ended up pulling in at 6:50. I got out and started heading to the office and when I got to the gate it started closing right as I was next to it and almost slammed into be. I figured maybe the guy just didn’t see me but when I entered the office I was immediately greeted with hostility. I smiled and asked if there was anywhere in particular I should park the truck and he snapped “yeah your not supposed to be here, your supposed to bring it back at 8:30 tomorrow.” Shocked by his tone I stepped back and simply said ok. He ignored be for a few minutes then snapped again “I’ll be out in a minute, I’m closed.” Not sure why he was so angry I debated just leaving but I was concerned he would add unwarranted charges out of spite. After several minutes he walked outside then right past me without saying a word. I started following him but when we got to the gate he went through and slammed it behind him practically in my face. And this point I just stood there as I figured that meant he didn’t wasn’t me to follow him. A few minutes latter he snapped again something about keys. His tone was so insulting that at this point I had it. I snapped back that he had just slammed the gate in my face and that I was sorry for causing him to do his job. I then asked if he could just charge my credit card so I could just leave and not continue to be insulted. He said he needed to check it in first. The rude behavior continued until he finally handed me a receipt. I understand he wanted to close up but if a business is open until 7 it’s open until 7 and if you don’t want trucks returned this late don’t tell people to be back by 7. Still none of this warranted his nasty tone and aggressive behavior. I would never rent from this location again and probably would avoid U-Haul all together in the future. I have never been treated so badly at a place of business.

richard levy 
Rating:
5.0

This facility is very nice and I've always had good customer service, but smoking is allowed inside the office, and I find it difficult to breathe, particularly when the smoke is heavy. I don't know if they are smoking "at" the exit door, which does nothing to keep the smoke outside, but I can tell you, it is not restricted to the outdoors. It was so bad on a previous visit that I vowed not to go back, but they are so close to my house.

Kandy Burress 
Rating:
4.0

Customer did not leave a comment.

Michael Schram 
Rating:
3.0

Customer did not leave a comment.

Michael Jenkins 
Rating:
4.0

Continue to be nice to your customers! Thank you for being there when I needed you!

VENSETA ANTHONY 
Rating:
5.0

Customer did not leave a comment.

Barbara Prasco 
Rating:
5.0

Customer service was very good

linda jenson 
Rating:
5.0

Customer did not leave a comment.

Megan Fisher 
Rating:
5.0

Customer did not leave a comment.

Megan Fisher 
Rating:
5.0

Peggy is/will be the reason I continue to do business with U-Haul. Incredibly clean property, informative personnel, very pleasant and helpful person. Made my opinion change after embarrassment at golden ring location. Peggy went beyond call of duty and sincerely enjoyed doing so.

richard demetrician 
Rating:
5.0

The lady who handled my paperwork was very friendly and helpful.

Peter Bauck 
Rating:
5.0

Customer did not leave a comment.

ZACHARY levine 
Rating:
5.0

Customer did not leave a comment.

LAURENCE BUCK 
Rating:
5.0

Customer did not leave a comment.

Leah Keeley 
Rating:
3.0

Because of computer problems my checkout was lengthy. The mgr. Finally came and completed the checkout process.. The van had a tire pressure sensor alert on the whole time. Uhaul said they were aware of the problem but it didn't make me feel any more comfortable while driving.

steven marking 
Rating:
5.0

Everything went fine.

WILL HOOPER 
Rating:
5.0

Very nice people very friendly and very helpful!!!

jacob mcguire 
Rating:
4.0

Customer did not leave a comment.

Beverly Thoreson 
Rating:
5.0

Customer did not leave a comment.

jessica ware 
Rating:
5.0

The management Team sets by example and always displays a positive attitude/ professional mannerism. The staff team is always courtesy, knowledgeable,and helpful. This location is very clean, secure, stocked well, and the storage units are well kept. It is our pleasure to have a storage unit for many years at this location. We really appreciate and are thankful for the excellent service from the manager and staff team. Thank you

GARY WOLFF 
Rating:
4.0

Customer did not leave a comment.

Jane Vent 
Rating:
5.0

Customer did not leave a comment.

Alain Hebert 
Rating:
5.0

Customer did not leave a comment.

MITCHELL EVERETT 
Rating:
5.0

Customer did not leave a comment.

Perry Clouse 
Rating:
5.0

Customer did not leave a comment.

Michael Lepore 
Rating:
5.0

I went the 3800 block of 66 st location first, the lady told me my reservation was til 3:00 pm, I did not recall that but never the less refused to help me. I called the 1 800 number and the St Petersburg manager help me and sent me to Park st location very satisfied.

CARL BURNETTE 
Rating:
5.0

Great Service, this place has it together :)

Hassan Salami 
Rating:
5.0

very friendly people

Frederick Daily 
Rating:
5.0

I can't think of anything to make it any easier. They seem to have it down to a science. They're all very personable as well. It's nice to be able to have some smiles while doing business. I love this location.

Judith Rutledge 
Rating:
5.0

Customer did not leave a comment.

kenneth johnson 
Rating:
5.0

Customer did not leave a comment.

Yvon Parent 
Rating:
5.0

Customer did not leave a comment.

Mike Warsheskie 
Rating:
5.0

After a disasterous trip to the Tropicana location, Peggy and Donna took amazing care of us!

kristan brisco 
Rating:
5.0

Everything went smoothly and efficiently.

BRENDA PERAGINE 
Rating:
5.0

GREAT Experience and EXTREMELY Helpful. Very clean, and Very professional. The management team is the BEST.

KEN BOWERS 
Rating:
5.0

Customer did not leave a comment.

Mike Warsheskie 
Rating:
5.0

Customer did not leave a comment.

Cathi Sheetz 
Rating:
5.0

Excellent all of the way around!!!! I have used their storage facility for over two years and they were excellent. I would highly recommend this location and it's personnel.

allen archer 
Rating:
5.0

I can only comment on the pick up location & truck as my mover dropped the truck in Brandon last night.

judith roberts 
Rating:
5.0

Customer did not leave a comment.

john kuzmick 
Rating:
5.0

Customer service was great!

MIKE NAJDA 
Rating:
4.0

Customer did not leave a comment.

PAUL T GARRETT 
Rating:
5.0

Everything went very smoothly. Had to delay the move in for our storage unit and van rental due to a hurricane, but Dave and his staff made sure everything was ready when we were. A+

Michael Longo 
Rating:
5.0

After dealing with the Hurricane I needed to move my things back to my home on the beach. I was so physical & mentally tiered at this point. The folks that work at this location were so kind, efficient and welcoming.

Concetta romano 
Rating:
4.0

Customer did not leave a comment.

Susan Fern 
Rating:
5.0

Customer did not leave a comment.

Erin Okuno 
Rating:
5.0

Customer did not leave a comment.

BREKYNN RHYS 
Rating:
4.0

Customer service was great, I love this location. Very fast & easy process. However somehow uhaul processing payment is not good. I was "predicted" to be charged $45.68 total and dropped it back off same day, they processed it next day and total was $44.87 the previous charge for predicted amount was switched to $44.87 and switched to completed. I was happy it was done and all of sudden I get second charge for $44.87 and it's pending. So now I've been charged twice and have wait until it completes or have to go in store and ask for refund for the mistake. Kinda frustrating, espically when you don't have much money and use uhaul a lot, I rent a truck 1-2 every couple months and have 2 storage units.

Alexis Saxman 
Rating:
5.0

I don't think you can improve on something done so nicely! Awesome people! Great service! The place,trucks and everything was great! Thank you!

MICHAEL BAILEY 
Rating:
5.0

Very friendly and helpful people!!!!

David Fillingham 
Rating:
5.0

Customer did not leave a comment.

PATRICIA SCHWARZ 
Rating:
4.0

Customer did not leave a comment.

robert adams 
Rating:
5.0

Customer did not leave a comment.

louis tirado-vega 
Rating:
5.0

Dave and his crew are the best! they are very professional and very helpful. i would highly recommend this u-haul location as the place to store and rent equipment.. thanks to Dave and his staff.

DARREL PAINTER 
No reviews have been submitted for this location.

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