Comentarios del cliente para U-Haul Moving & Storage at Glencrossing Way

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Glencrossing Way

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Maria T. en

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El cliente no dejó un comentario.

Stephanie S. en

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El cliente no dejó un comentario.

Nathan C. en

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El cliente no dejó un comentario.

Lawrence T. en

Grado:

Everything was perfect

Tim W. en

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El cliente no dejó un comentario.

Lisa K. en

Grado:

I did not know there would be a 20.00 fee to just drop off after closing. I was shocked to see this charge. If I would have known this I would have waited till next day to drop off keys. Ridiculous charge. Very disappointed to see this on my bill and even called about it. So I will tell anyone I know about this who is thinking about renting a Uhaul in future. This should be explained when you pick up the truck and wasn’t

Kathy M. en

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El cliente no dejó un comentario.

Valadia L. en

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El cliente no dejó un comentario.

Michael W. en

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El cliente no dejó un comentario.

Bobbi P. en

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Loved the quick drop off!

Laura D. en

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El cliente no dejó un comentario.

Mark M. en

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The young man who helped me was a bit shy but very polite and helpful. The location was easy to get in and out and very clean and organized.

Johnnie M. en

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Great guys working there made it simple andceasy

garrett L. en

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El cliente no dejó un comentario.

Ashley M. en

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El cliente no dejó un comentario.

Michael H. en

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El cliente no dejó un comentario.

Alasja H. en

Grado:

It would of been nice to know that my card would still have a pending $14 charge for whatever fee that was not once discussed to me. Even after going over my receipt again, I still don’t see that charge on there and yet again it was never explained to me!

Kevin B. en

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El cliente no dejó un comentario.

Regina W. en

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El cliente no dejó un comentario.

Jennifer S. en

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El cliente no dejó un comentario.

RitaFaye B. en

Grado:

My only complaint was that I purchased boxes and Matt gave me a large electronics box instead of a large mirror box. I had to go back to the store to get it replaced.

Robert M. en

Grado:

Told at this location a refund for the extra gas was not possible. The manager listened to my comments regarding this. He suggested I call the Muncie location. Muncie location passed me on to another dept. that recorded the events and said someone would respond within 72 hours. I believe I returned the truck with at least 5 extra gallons of gas using the recommendations provided by U-Haul. Bad system!! Good employees left defending a consumer scam. How many people return vehicles with more gas than left with?

Gabriel B. en

Grado:

everything is slow and everything takes forever

Scott B. en

Grado:

Nothing can be done.... Seems to be going down hill at this location quick. I would recommend this place to a friend I didn't like just so they can be screwed over like I was.

linda l. en

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The guys were very helpful and we had a great experience with our service with them.

linda L. en

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We had a very good experience with the gentlemen who helped us. I have no complaints

austin A. en

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El cliente no dejó un comentario.

Michael H. en

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El cliente no dejó un comentario.

Christine H. en

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Was not happy with the fuel charges. Only drove 7 miles and was charged $15 for 3 1/2 gallons of fuel.

Michael Z. en

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El cliente no dejó un comentario.

Eulisia E. en

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El cliente no dejó un comentario.

Sterling J. en

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El cliente no dejó un comentario.

Scott S. en

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El cliente no dejó un comentario.

Leslie R. en

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El cliente no dejó un comentario.

Heidi A. en

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Simple to turn in truck after hours. Safe lighting.

Abadjaye L. en

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The guy at the reception was very helpful.the service was great.i will come back for sure .

Ann S. en

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El cliente no dejó un comentario.

Susan K. en

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El cliente no dejó un comentario.

Zenith A. en

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Bring the rented vehicle to client and not have them search for the vehicle.

Jerry R. en

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El cliente no dejó un comentario.

Sarah B. en

Grado:

Great service! I wish I had been given instructions on what to do with the furniture pads that I rented, once my move was complete. Other than that, everything was so easy. I would definitely recommend using Uhaul for any move.

Thomas W. en

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Excellent service, I would highly recommend!

Livia O. en

Grado:

The truck smelled of cigarette smoke and the cup holders were dirty/sticky. Other than that all was fine

Christopher P. en

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El cliente no dejó un comentario.

Shyanne R. en

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El cliente no dejó un comentario.

christopher R. en

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The gas tank was not all the way full. When I refuled the tank, it ended up being like three gallons, and I could not have used more than one. Not a big deal. But it cost me a few extra bucks

Cynthia B. en

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El cliente no dejó un comentario.

James S. en

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El cliente no dejó un comentario.

judith E. en

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Nothing. Everything was well-organized and the truck was perfect for what we needed. Thank you.

John S. en

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El cliente no dejó un comentario.

Scott M. en

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Nothing.

Greg R. en

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El cliente no dejó un comentario.

Regine R. en

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El cliente no dejó un comentario.

joni V. en

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El cliente no dejó un comentario.

Christina H. en

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Nice and clean location. Staff was nice and helpful.

Debi W. en

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El cliente no dejó un comentario.

Jerry B. en

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first trailer I hooked up to electric did not work but other than that everything was great

Jessica W. en

Grado:

Rich is wonderful and got a truck for me last minute. He also was awesome with helping me find a solution with my storage unit. Thanks Rich!!

barbara C. en

Grado:

I did have a hard time getting through to anyone local. It would automatically send me to the company phone where wait times on hold were between 10-15 minutes. Very frustrating when you just have one simple question!!

Tonette C. en

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El cliente no dejó un comentario.

Scott B. en

Grado:

I have been renting Uhaul trucks and vans very regularly for the past 3 years at the Glen Crossing location. Just this past week. A 26' for 6 days and then turn around and rented a 17' for 3 days. So in just 9 days between the 2 trucks I paid around $800.00.... To my surprise I was told I could rent a truck for 2 weeks or for a month a heck of alot cheaper than what I paid this past week. So in 3 years of renting vehicles every week or every other week or heck even 2 at a time. WHY was I not informed of this. I'm sure you can look up my account history and see how much money I have spent with your company. I feel very taking advantage of. The folks at the Glenway Location know me very well as I am a frequent customer. I just dont know why after all this time I am just now learning of this. All in All I am very pleased with how I am treated just dont understand why I wouldn't be told about this unless A. The employees had no idea of it or B. Hey let's get this guy for all the money we can. ... Sincerely, Scott B.

Tonya H. en

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El cliente no dejó un comentario.

Andrae C. en

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El cliente no dejó un comentario.

Jesse L. en

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El cliente no dejó un comentario.

Erin M. en

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El cliente no dejó un comentario.

Kevin T. en

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Matt is awesome.

William T. en

Grado:

This location had broad shoulders, answered my questions quickly and efficiently. They steered me to the correct size truck and was able to finish before dark. Thanks. Nice to deal with organization that knows what they’re doing and was able to direct me as my questions evolved. I now have this location on speed dial for my active family.

Alivee W. en

Grado:

Make sure the customer has the correct size truck the first time so there won't be any stress for the customer and please take time the paperwork is correct

Heidi J. en

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El cliente no dejó un comentario.

Matthew B. en

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El cliente no dejó un comentario.

Erin M. en

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El cliente no dejó un comentario.

Greg H. en

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I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Steven H. en

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El cliente no dejó un comentario.

Gary T. en

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El cliente no dejó un comentario.

Corbin P. en

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Great location and nice trucks.

Jamie C. en

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El cliente no dejó un comentario.

Leslie H. en

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I have found there's no need for improvement.

Cummings A. en

Grado:

The truck should have been checked over with me.

Michael S. en

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El cliente no dejó un comentario.

Craig O. en

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NOT TRY TO DOUBLE CHARGE FOR THE RENTAL AND MILAGE. PAYING UP FRONT AND PAYING AT THE RETURN OF THE RENTAL WHEN IT WAS NOT KEPT OVER THE ALLOWED TIMEFRAME IS TANTAMOUNT TO FRAUD.

Patricia A. en

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El cliente no dejó un comentario.

Ruby B. en

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Have no complaints!!!!!!? Tina was very helpful and kind!

Chloe M. en

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El cliente no dejó un comentario.

Jody E. en

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El cliente no dejó un comentario.

David W. en

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The management and employees at this location are professional, prompt, and efficient.

Marcus M. en

Grado:

Great rugs, great customer service, and very good quality as usual!! My favorite form of moving!

Rob R. en

Grado:

Glencrossing Way is a total class act operation. The staff are friendly and know the operation well. I was checked out and gone in 5 minutes. I would recommend this location 100%.

Brandon J. en

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El cliente no dejó un comentario.

Nicole R. en

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Make sure the air conditioning works on these death traps especially during the SUMMER.

David W. en

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El cliente no dejó un comentario.

Timothy K. en

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El cliente no dejó un comentario.

Marissa S. en

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keep doing what you're doing. the staff was all friendly, efficient and knowledgeable. thanks!

JODIE B. en

Grado:

The 26' truck was pretty old and the AC didn't work. It wasn't hot out so all was well, but we found out after that they gave us a truck in for service. Opps. It didn't matter. The truck did exactly what we needed it to do.

Roger H. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

While Tina, the driver, was very nice, I had an extremely difficult time getting information from anyone. We asked that they drop off our U Boxes in the morning. The boxes did not arrive until 6:30 PM. Additionally, they said they would contact me the night before, but no one did. No one contacted me until 5:00 PM of the day they dropped off my containers. I will not use nor recommend U Boxes. I am definitely going with PODs next time.

William W. en

Grado:

El cliente no dejó un comentario.

Traci T. en

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El cliente no dejó un comentario.

Joyce M. en

Grado:

The staff was friendly & efficient! The equipment was excellent. Made my trip comfortable & easy!

Lytonya M. en

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El cliente no dejó un comentario.

Linda A. en

Grado:

Glen Crossing is my most favorite U-Haul location I always get the truck that I I need Very courteous and polite always greeted with a smile

Heather A. en

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El cliente no dejó un comentario.

Melissa G. en

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El cliente no dejó un comentario.

Steve d. en

Grado:

Personnel was helpful an polite

Misty S. en

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Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

Arline W. en

Grado:

excellent

Kristal K. en

Grado:

The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

Kevin T. en

Grado:

These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Charles R. en

Grado:

Guy at the counter was Great!

Shavon D. en

Grado:

Didn’t have any issues

Jonathan D. en

Grado:

Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Matthew M. en

Grado:

Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Mellita T. en

Grado:

Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

JANET P. en

Grado:

Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

amanda g. en

Grado:

N

FIELDING C. en

Grado:

The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.

Shyla G. en

Grado:

Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!

denise l. en

Grado:

Beautiful experiences would recommend it tp storage there

Theodoris S. en

Grado:

If I have a need for your service I would be there in a heartbeat

nautiah t. en

Grado:

Poor service

mamie e. en

Grado:

I will always choose U-Haul for my storage needs.

William H. en

Grado:

They had our stored U-boxes out in an area where a truck could back up to for unloading of the U-boxes. The truck we rented was there and ready to load. Staff was friendly and very helpful.